Mark Crane
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90448da105
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Adjust the debug code for call center agent status.
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2015-03-13 19:17:14 +00:00 |
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Mark Crane
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4feecccff8
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More adjustments to fix agent status.
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2015-03-13 18:50:29 +00:00 |
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Mark Crane
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34762ffb38
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Update call center agent status so that it gets the list of agents from the database instead of mod_callcenter.
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2015-03-13 18:08:25 +00:00 |
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Mark Crane
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d1b6ad374c
|
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2015-02-21 05:33:53 +00:00 |
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Nate Jones
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2df30b401e
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Visual adjustments.
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2015-02-15 10:05:08 +00:00 |
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Nate Jones
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e5295bad45
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Visual adjustments.
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2015-02-15 09:20:19 +00:00 |
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Nate Jones
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0018e553c4
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Visual adjustments.
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2015-02-15 07:59:02 +00:00 |
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Nate Jones
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996e89c396
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Removal of colon next to form label names.
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2015-02-15 06:50:00 +00:00 |
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Digital Daz
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e27646bcc6
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Fix music on hold for tone streams
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2015-01-21 00:07:41 +00:00 |
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Mark Crane
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c5755666cb
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Add the text class to more of the applications.
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2015-01-18 10:06:08 +00:00 |
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Mark Crane
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bee6b9ae5e
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Update the memcache reference to use the new cache PHP class.
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2015-01-16 00:21:02 +00:00 |
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Mark Crane
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be9fe8c128
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Change the queue_announce_frequency default to 0.
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2015-01-11 08:04:55 +00:00 |
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Mark Crane
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9369fd8d0d
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Move the menu array to app_menu.php
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2014-12-26 03:27:54 +00:00 |
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Mark Crane
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bbf2a3badc
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Add app_menu.php files for the menu.
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2014-12-25 19:32:57 +00:00 |
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luis daniel lucio quiroz
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6803a4eae7
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HTML5 input tags for call_center_agent_edit
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2014-12-21 07:03:10 +00:00 |
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luis daniel lucio quiroz
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324e0db79c
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HTML5 input tags for call_center_queue_edit
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2014-12-21 06:52:39 +00:00 |
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Mark Crane
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b84ea76c0b
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Change one of the call center defaults from from 3 to 30.
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2014-12-17 11:00:25 +00:00 |
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Mark Crane
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b5a9c7b758
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Call Center set better defaults.
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2014-12-12 10:05:57 +00:00 |
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Mark Crane
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9ec3f7ff2c
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Fix more tabbing, line feeds and domain_uuid to the session domain uuid.
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2014-12-07 00:13:29 +00:00 |
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Riccardo Granchi
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3c43f604c5
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Added it-ring definition
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2014-11-03 11:16:10 +00:00 |
|
Nate Jones
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f67da10023
|
Call Center Queue: Minor control button adjustments.
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2014-10-30 04:37:19 +00:00 |
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Digital Daz
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3a5bf15493
|
Fix indentation again
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2014-10-30 02:58:04 +00:00 |
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Digital Daz
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e45dd865fb
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Fix indentation of last commit
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2014-10-30 02:54:00 +00:00 |
|
Digital Daz
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3d0d0b8cf1
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Added record_ext to record_template
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2014-10-30 02:48:44 +00:00 |
|
Digital Daz
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e8554a44e7
|
Added queue stop, start and restart buttons.
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2014-10-30 02:16:53 +00:00 |
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Digital Daz
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edbcebf2a8
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Moved queue start, stop and reload buttons back to queue_edit as they do not work here.
|
2014-10-30 02:12:34 +00:00 |
|
Philippe Rioual
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14ca352a4f
|
updated / enhanced french translations
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2014-10-29 08:51:56 +00:00 |
|
Nate Jones
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fba2f3cfc1
|
Call Center: Misc visual mods, moved/renamed module control buttons, removed unnecessary blank options from selects.
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2014-10-24 02:55:55 +00:00 |
|
Nate Jones
|
9105078ee4
|
Call Center: Added cc_cancel_reason log field.
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2014-10-24 01:49:45 +00:00 |
|
Mark Crane
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c8578051aa
|
Only use call center queue-announce_frequency when it has a value
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2014-10-12 08:51:43 +00:00 |
|
Mark Crane
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7d366185c7
|
Fix system -> variables if you did a recent install and the variables page has 2 items on it delete them, update the source, run upgrade -> app defaults to get the defaults
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2014-08-15 18:44:40 +00:00 |
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Mark Crane
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0a61568e35
|
If the frequency is not set then do not include it.
|
2014-08-08 06:49:18 +00:00 |
|
James Rose
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87c6d0c2df
|
added support for call_announce in callcenter
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2014-08-08 03:14:20 +00:00 |
|
Mark Crane
|
b61d3649c7
|
Add call center queue annound sound and frequency to the database.
|
2014-08-07 15:46:44 +00:00 |
|
James Rose
|
e0b2c042bf
|
Added support for tier 0. If using tiers then tier 1 will not ring until Tier Rule Wait Second expires. This effectively leaves queue callers on hold unnecessarily. Using tier 0 as the lowest tier fixes this (but may also break other things [untested, just a wag]).
|
2014-08-03 21:23:51 +00:00 |
|
James Rose
|
701ad8b712
|
Fixed callcenter so that remote calls will time out properly (leg_timeout) and changed group confirm announce time from default 5 seconds to 2.
|
2014-08-03 20:54:15 +00:00 |
|
Mark Crane
|
8dc1ec43ee
|
Remove the empty choice in the record select list
|
2014-08-02 01:33:19 +00:00 |
|
Mark Crane
|
a39fe51f75
|
Change the rec_template variable name.
|
2014-08-02 01:31:38 +00:00 |
|
Mark Crane
|
9abc450efb
|
Remove the text input box for record template
|
2014-08-02 01:29:21 +00:00 |
|
Mark Crane
|
aaf2677285
|
Change how the record template is used in Call Center
|
2014-08-02 01:27:37 +00:00 |
|
Nate Jones
|
dc2196dd6f
|
Document (Window) Title: Update variable name to avoid conflict when paging is used.
|
2014-07-10 00:32:50 +00:00 |
|
Mark Crane
|
dba82d6d5a
|
Fix the call center buttons which were broken for Queue names with a space in them
|
2014-07-08 02:22:32 +00:00 |
|
Nate Jones
|
a66286deb9
|
Usability Enhancement: Click on list rows to Edit items.
|
2014-06-22 01:10:24 +00:00 |
|
Nate Jones
|
fd5f2b8630
|
Add links to certain column text in a list view.
Misc bug fixes.
|
2014-06-21 03:42:09 +00:00 |
|
Nate Jones
|
96032739cb
|
Call Center Agent Add/Edit: Indicate required fields.
|
2014-06-20 21:04:07 +00:00 |
|
Mark Crane
|
c2090687ae
|
Call Center Queue handle Queue names with spaces
|
2014-05-22 19:56:04 +00:00 |
|
Mark Crane
|
18cd6cb463
|
Remove the call center tiers button
|
2014-05-16 18:44:38 +00:00 |
|
Mark Crane
|
70eed27407
|
Remove the call center tiers button
|
2014-05-16 18:41:38 +00:00 |
|
Nate Jones
|
8c06f51823
|
Remove Agent from tiers table on Agent delete.
|
2014-05-16 18:31:58 +00:00 |
|
Nate Jones
|
4e0603113b
|
Moved Tier management to Queue Edit page, remove Tier view and delete files. Hide Voicemail Forward Destination field until development complete.
|
2014-05-16 18:25:40 +00:00 |
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