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Active Call Center: Misc visual mods, moved queue counts to top of list, removed Eavesdrop link for Abandoned calls.

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This commit is contained in:
Nate Jones
2014-10-24 02:59:30 +00:00
parent fba2f3cfc1
commit 17fd595b64
4 changed files with 48 additions and 74 deletions
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24
app/call_center_active/app_languages.php
View File

@@ -194,20 +194,20 @@
$text['label-time_base_score']['fr-fr'] = "Score basé sur le temps";
$text['label-time_base_score']['pt-pt'] = "Pontuação baseada no tempo";
$text['label-total_answered']['en-us'] = "Total Answered";
$text['label-total_answered']['es-cl'] = "Total Respondido";
$text['label-total_answered']['fr-fr'] = "Total répondu";
$text['label-total_answered']['pt-pt'] = "Total Atendidas";
$text['label-answered']['en-us'] = "Answered";
$text['label-answered']['es-cl'] = "Respondido";
$text['label-answered']['fr-fr'] = "Répondu";
$text['label-answered']['pt-pt'] = "Atendidas";
$text['label-total_trying']['en-us'] = "Total Trying";
$text['label-total_trying']['es-cl'] = "Total Intentando";
$text['label-total_trying']['fr-fr'] = "Total d'essais";
$text['label-total_trying']['pt-pt'] = "Total a Tentar";
$text['label-trying']['en-us'] = "Trying";
$text['label-trying']['es-cl'] = "Intentando";
$text['label-trying']['fr-fr'] = "d'essais";
$text['label-trying']['pt-pt'] = "Tentar";
$text['label-total_waiting']['en-us'] = "Total Waiting";
$text['label-total_waiting']['es-cl'] = "Total Esperando";
$text['label-total_waiting']['fr-fr'] = "Total d'attente";
$text['label-total_waiting']['pt-pt'] = "Total em Espera";
$text['label-waiting']['en-us'] = "Waiting";
$text['label-waiting']['es-cl'] = "Esperando";
$text['label-waiting']['fr-fr'] = "d'attente";
$text['label-waiting']['pt-pt'] = "Espera";
$text['label-transfer']['en-us'] = "Transfer";
$text['label-transfer']['es-cl'] = "Transferir";

13
app/call_center_active/call_center_active.php
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@@ -113,18 +113,7 @@ function send_cmd(url) {
</script>
<?php
echo "<div align='center'>";
echo "<table width='100%' border='0' cellpadding='0' cellspacing='2'>\n";
echo "<tr class='border'>\n";
echo " <td align=\"left\">\n";
echo " <div id=\"ajax_response\">\n";
echo " </div>\n";
echo " </td>";
echo " </tr>";
echo "</table>";
echo "</div>";
echo " <div id='ajax_response'></div>\n";
require_once "resources/footer.php";
?>

67
app/call_center_active/call_center_active_inc.php
View File

@@ -97,14 +97,8 @@ else {
//get the agent list
//show the title
echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
echo " <tr>\n";
echo " <td align='left'><b>".$text['header-agents']."</b><br />\n";
echo " ".$text['description-agents']."<br />\n";
echo " </td>\n";
echo " </tr>\n";
echo "</table>\n";
echo "<br />\n";
echo "<b>".$text['header-agents']."</b><br />\n";
echo $text['description-agents']."<br /><br />\n";
//send the event socket command and get the response
//callcenter_config queue list tiers [queue_name] |
@@ -243,12 +237,12 @@ else {
if ($c==0) { $c=1; } else { $c=0; }
}
echo "</table>\n\n";
echo "</br>";
//add vertical spacing
echo "<br />\n";
echo "<br />\n";
echo "<br />\n";
echo "<br />";
echo "<br />";
echo "<br />";
echo "<br />";
//get the queue list
@@ -259,11 +253,26 @@ else {
$result = str_to_named_array($event_socket_str, '|');
//show the title
echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
$q_waiting=0;
$q_trying=0;
$q_answered=0;
echo "<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n";
echo " <tr>\n";
echo " <td align='left'><b>".$text['label-queue'].": ".ucfirst($_GET[queue_name])."</b><br />\n";
echo " ".$text['description-queue']."<br />\n";
echo " </td>\n";
echo " <td align='right' valign='top'>";
foreach ($result as $row) {
$state = $row['state'];
$q_trying += ($state == "Trying") ? 1 : 0;
$q_waiting += ($state == "Waiting") ? 1 : 0;
$q_answered += ($state == "Answered") ? 1 : 0;
}
echo " <strong>".$text['label-waiting'].":</strong> <b>".$q_waiting."</b>&nbsp;&nbsp;&nbsp;";
echo " <strong>".$text['label-trying'].":</strong> <b>".$q_trying."</b>&nbsp;&nbsp;&nbsp; ";
echo " <strong>".$text['label-answered'].":</strong> <b>".$q_answered."</b>";
echo " </td>";
echo " </tr>\n";
echo "</table>\n";
echo "<br />\n";
@@ -275,16 +284,12 @@ else {
echo "<th>".$text['label-name']."</th>\n";
echo "<th>".$text['label-number']."</th>\n";
echo "<th>".$text['label-status']."</th>\n";
if (if_group("admin") || if_group("superadmin")) {
if ((if_group("admin") || if_group("superadmin"))) {
echo "<th>".$text['label-options']."</th>\n";
}
echo "<th>".$text['label-agent']."</th>\n";
echo "</tr>\n";
$q_waiting=0;
$q_trying=0;
$q_answered=0;
foreach ($result as $row) {
$queue = $row['queue'];
$system = $row['system'];
@@ -302,10 +307,6 @@ else {
$serving_agent = $row['serving_agent'];
$serving_system = $row['serving_system'];
$state = $row['state'];
if ($state=="Trying") {$q_trying = $q_trying + 1;}
if ($state=="Waiting") {$q_waiting = $q_waiting + 1;}
if ($state=="Answered") {$q_answered = $q_answered + 1;}
$joined_seconds = time() - $joined_epoch;
$joined_length_hour = floor($joined_seconds/3600);
$joined_length_min = floor($joined_seconds/60 - ($joined_length_hour * 60));
@@ -330,17 +331,19 @@ else {
echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
if (if_group("admin") || if_group("superadmin")) {
echo "<td valign='top' class='".$row_style[$c]."'>";
if ($state != "Abandoned") {
$q_caller_number = urlencode($caller_number);
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
$q_caller_number = urlencode($caller_number);
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
//debug
//echo $orig_command;
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">".$text['label-eavesdrop']."</a>&nbsp;\n";
//debug
//echo $orig_command;
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">".$text['label-eavesdrop']."</a>&nbsp;\n";
}
else {
echo "&nbsp;";
}
echo "</td>";
}
echo "<td valign='top' class='".$row_style[$c]."'>".$serving_agent."&nbsp;</td>\n";
@@ -348,8 +351,6 @@ else {
if ($c==0) { $c=1; } else { $c=0; }
}
echo "</table>\n";
echo "</br>";
echo "<b>".$text['label-total_waiting'].": {$q_waiting}<br>".$text['label-total_trying'].": {$q_trying}<br>".$text['label-total_answered'].": {$q_answered}\n</b>";
//add vertical spacing
echo "<br />\n";

18
app/call_center_active/call_center_queue.php
View File

@@ -49,13 +49,7 @@ $order_by = $_GET["order_by"];
$order = $_GET["order"];
//show the content
echo "<div align='center'>";
echo "<table width='100%' border='0' cellpadding='0' cellspacing='2'>\n";
echo "<tr class='border'>\n";
echo " <td align=\"center\">\n";
echo " <br>";
echo "<table width='100%' border='0'>\n";
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align=\"left\" nowrap=\"nowrap\"><b>".$text['header-active_call_center']."</b></td>\n";
echo "<td width='50%' align=\"right\">\n";
@@ -97,7 +91,6 @@ $order = $_GET["order"];
$row_style["0"] = "row_style0";
$row_style["1"] = "row_style1";
echo "<div align='center'>\n";
echo "<table class='tr_hover' width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
@@ -169,15 +162,6 @@ $order = $_GET["order"];
echo "</tr>\n";
echo "</table>";
echo "</div>";
echo "<br><br>";
echo "<br><br>";
echo "</td>";
echo "</tr>";
echo "</table>";
echo "</div>";
echo "<br><br>";
//show the footer
require_once "resources/footer.php";