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Commit Graph

403 Commits

Author SHA1 Message Date
FusionPBX
f9f993c93b Add new call center permissions and a new HTML select. 2021-08-27 11:18:40 -06:00
FusionPBX
c1dc837697 Add new call center permissions 2021-08-27 11:08:56 -06:00
Andrew Querol
832549a32e Fix dashboard widget for agent status management (#5993) 
* Fix dashboard widget for agent status management

This needed to be updated for the ext@domain call center naming change.

* Add support for On-Break and remove user_status and agent_status syncing
 2021-07-29 23:47:09 -06:00
FusionPBX
bc2e9ffab5 Allow dialing the call center with the callcenter+ prefix 2021-06-17 15:29:10 -06:00
emaktech
b94fafbfb9 Update app_languages.php (#5928) 
* Update app_languages.php

"At max no answer, then the agent's Status will changed to 'On Break'.";

* Update app_languages.php

* Update app_languages.php

Co-authored-by: FusionPBX <markjcrane@gmail.com>
 2021-05-28 22:32:01 -06:00
mhoogveld
5373e97b40 Bugfixes (#5949) 
* Added missing parameter to send_email()

* Preserving the call-center queue_record_template value when saving

* Removed unused declarations using the commented-out $last_offered_call

* Fix for redirecting to previous page after login, if set

* Removed duplicate bugfix in /resources/login.php
 2021-05-28 20:56:25 -06:00
borisk1976
668a073355 Update call_center_agent_edit.php (#5942) 
Remove a deprecated line of code.
 2021-05-24 15:41:43 -06:00
FusionPBX
f99d9198c8 Add cc_export_vars to the call center dialplan. 2021-05-10 15:50:34 -06:00
agree
06062b7fba * export call_center_queue_uuid channel variable to agent legs for cdr import 
* add call_center_queue_uuid field to cdr for referenceing the call center queue table (cc_queue is a freeswitch variable for  the queue name)
 2021-05-09 15:52:42 -04:00
markjcrane
cfd70fb18f Use the queue uuid for the cc_queue 2021-05-06 23:23:07 -06:00
agree
29bbce6888 Fix html error 2021-05-03 23:09:12 -04:00
agree
b9c169240d [call center] allow setting agent ring delay params to 0 2021-05-03 18:26:11 -04:00
agree
b108eff0cc [callcenter] fix cmd 
was checking for wrong variable `$queue`
 2021-05-03 10:59:17 -04:00
markjcrane
fd4fa5a19d Change call center queue id from uuid to extension@domain_name 2021-04-29 19:07:58 -06:00
markjcrane
2df03caa5f Adjust queue edit commands such as restart to get the queue_extension 2021-04-29 16:08:56 -06:00
markjcrane
a6e59c3522 Call Center Queue name change from uuid@domain to extension@domain 2021-04-27 22:42:09 -06:00
agree
2c7f103deb [callcenter] Add to app defaults to update all callcenter dialplans to have @domain 2021-04-23 17:48:43 -04:00
agree
69e892e790 [callcenter] Add ability for callcenter presence 
* Freeswitch requires callcenters to have queue_name@domain for presence to work
 2021-04-22 18:51:25 -04:00
FusionPBX
1110b12e1b Update the Queue assigned agents to me more efficient. 
- Populated select list for all assigned agents does not scale well in the browser. 
- Assigned list scales better without the all of the agents in the list. 
- New select list shows all agents so that new agents can be added.
 2021-03-11 22:48:49 -07:00
Antonio Fernandez
8c1d73e02e Update app_languages.php 
Added a better description for the value based on a video in the members portal.
 2021-03-07 11:52:42 -05:00
FusionPBX
739d9c3365 Remove the dash from the time_base_score_sec label 2021-03-06 16:53:59 -07:00
FusionPBX
5f1ca5888b Fix a small bug with queue_time_base_score_sec. 2021-03-06 16:52:05 -07:00
Antonio Fernandez
468d932063 Update call_center_queue_edit.php 2021-03-06 16:11:34 -05:00
Antonio Fernandez
d664d5579d Update app_config.php 2021-03-06 16:09:33 -05:00
Antonio Fernandez
0f9bacf9bf Update call_center_queue_edit.php 2021-03-06 16:07:59 -05:00
Antonio Fernandez
6a116dd78b Update call_center_queue_edit.php 2021-03-06 16:03:20 -05:00
Antonio Fernandez
ef93ff09f1 Update call_center_queues.php 2021-03-06 15:58:38 -05:00
Antonio Fernandez
ff38a86118 Update app_languages.php 2021-03-06 15:56:59 -05:00
Antonio Fernandez
394e67ede0 Update app_languages.php 
The translations are copied from the label-time_based_score however I used Google Translate to translate "seconds" in various languages.
 2021-03-06 15:53:21 -05:00
Antonio Fernandez
64a6128b21 Update app_config.php 2021-03-06 15:47:13 -05:00
FusionPBX
43735a93e9 Update the URL from type to import_type 2021-02-11 15:33:11 -07:00
FusionPBX
b5f9db0bd2 Update the URL from type to import_type 2021-02-11 15:32:19 -07:00
FusionPBX
38a9e1fae0 Add import button if the feature is installed. 2021-02-08 11:52:29 -07:00
FusionPBX
af73671c32 Add import button if the feature is installed. 2021-02-08 11:51:48 -07:00
agree
50d2d49b9e Fix agent record selected 
`$agent_record` is a string not a Boolean
 2021-01-30 22:40:26 -05:00
agree
5fda5d811f call center agent record 2021-01-29 13:56:04 -05:00
FusionPBX
5ed3989b4e Merge pull request #5736 from emaktech/patch-15 
French Translation update
 2021-01-26 08:36:46 -07:00
fusionate
1b2dc75fa6 Call Center Queues - Delete: Unload deleted queue configurations. 2021-01-25 17:09:55 -07:00
fusionate
0c3aa93dc9 Call Center Agents - Delete: Fix bulk delete bug. 2021-01-25 12:30:42 -07:00
emaktech
ddda85bbf1 Update app_languages.php 
French Translation update
 2021-01-20 12:20:38 -05:00
Andrew Querol
124f32d989 Remove footer from call center dashboard widget. 
This should not have been in here, causes the footer to display outside of the bounds of where it should be.
 2021-01-14 10:11:11 -06:00
agree
53e48a5262 Call center: add missing queue_name field from destination select sql query 2020-12-21 18:01:44 -05:00
FusionPBX
edb9a6e269 Restrict Call Center greeting to applications to playback, say, tone_stream, and phrase. 2020-12-09 20:00:39 -07:00
FusionPBX
d7dd1a9b1d Call Center greeting improve support for say and tone_stream. 2020-12-09 19:42:16 -07:00
FusionPBX
6f2365fe24 Update call_center_agent_edit.php 2020-12-02 12:30:02 -07:00
FusionPBX
ae3ade1714 Add new setting agent_contact_method 2020-12-02 12:11:56 -07:00
fusionate
c67c8cd4c2 Destination Select - Dynamic: Clear session array on add/toggle/delete of a destination type record. 2020-11-30 14:15:57 -07:00
FusionPBX
f5e5fd7a79 Update call_center_queue_edit.php 
Change session context to domain_name.
 2020-10-22 02:42:08 -06:00
FusionPBX
7aa65122a0 Update call_center.php 
Change session context to domain_name.
 2020-10-22 02:36:52 -06:00
FusionPBX
7f870ea26f Remove an extra line of code that causes no harm but is not needed. 2020-10-10 12:46:56 -06:00