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call center agent record

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agree
2021-01-29 13:56:04 -05:00
parent 07a62697e2
commit 5fda5d811f
3 changed files with 27 additions and 1 deletions
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4
app/call_centers/app_config.php
View File

@@ -261,6 +261,10 @@
$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_no_answer_delay_time";
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
$z++;
$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_record";
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
$y++;
$apps[$x]['db'][$y]['table']['name'] = "v_call_center_queues";

17
app/call_centers/call_center_agent_edit.php
View File

@@ -93,6 +93,7 @@
$agent_wrap_up_time = $_POST["agent_wrap_up_time"];
$agent_reject_delay_time = $_POST["agent_reject_delay_time"];
$agent_busy_delay_time = $_POST["agent_busy_delay_time"];
$agent_record = $_POST["agent_record"];
//$agent_logout = $_POST["agent_logout"];
}
@@ -174,6 +175,7 @@
$array['call_center_agents'][0]['agent_wrap_up_time'] = $agent_wrap_up_time;
$array['call_center_agents'][0]['agent_reject_delay_time'] = $agent_reject_delay_time;
$array['call_center_agents'][0]['agent_busy_delay_time'] = $agent_busy_delay_time;
$array['call_center_agents'][0]['agent_record'] = $agent_record;
if (is_uuid($user_uuid)) {
$array['users'][0]['domain_uuid'] = $_SESSION['domain_uuid'];
$array['users'][0]['user_uuid'] = $user_uuid;
@@ -301,6 +303,7 @@
$agent_wrap_up_time = $row["agent_wrap_up_time"];
$agent_reject_delay_time = $row["agent_reject_delay_time"];
$agent_busy_delay_time = $row["agent_busy_delay_time"];
$agent_record = $row["agent_record"];
//$agent_logout = $row["agent_logout"];
}
unset($sql, $parameters, $row);
@@ -579,6 +582,20 @@
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " ".$text['label-record_template']."\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='agent_record'>\n";
echo " <option value='true' ".($agent_record ? "selected='selected'" : '')." >".$text['option-true']."</option>\n";
echo " <option value='false' ".(!$agent_record ? "selected='selected'" : '').">".$text['option-false']."</option>\n";
echo " </select>\n";
echo "<br />\n";
echo $text['description-record_template']."\n";
echo "</td>\n";
echo "</tr>\n";
/*
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";

7
app/scripts/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
View File

@@ -180,16 +180,21 @@
agent_wrap_up_time = row.agent_wrap_up_time;
agent_reject_delay_time = row.agent_reject_delay_time;
agent_busy_delay_time = row.agent_busy_delay_time;
agent_record = row.agent_record;
--get and then set the complete agent_contact with the call_timeout and when necessary confirm
--confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
--if you change this variable also change app/call_center/call_center_agent_edit.php
confirm = "group_confirm_file=ivr/ivr-accept_reject_voicemail.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout="..agent_call_timeout;
local record = "";
if (agent_record == "true") then
record = string.format(",execute_on_pre_bridge='record_session %s/%s/archive/${strftime(%%Y)}/${strftime(%%b)}/${strftime(%%d)}/${uuid}.${record_ext}'", recordings_dir, domain_name)
end
if (string.find(agent_contact, '}') == nil) then
--not found
if (string.find(agent_contact, 'sofia/gateway') == nil) then
--add the call_timeout
agent_contact = "{call_timeout="..agent_call_timeout..",domain_name="..domain_name..",domain_uuid="..domain_uuid..",extension_uuid="..extension_uuid..",sip_h_caller_destination=${caller_destination}}"..agent_contact;
agent_contact = "{call_timeout="..agent_call_timeout..",domain_name="..domain_name..",domain_uuid="..domain_uuid..",extension_uuid="..extension_uuid..",sip_h_caller_destination=${caller_destination}"..record.."}"..agent_contact;
else
--add the call_timeout and confirm
agent_contact = "{"..confirm..",call_timeout="..agent_call_timeout..",domain_name="..domain_name..",domain_uuid="..domain_uuid..",sip_h_caller_destination=${caller_destination}}"..agent_contact;