nsinnovations/fusionpbx
2
0
Fork 0
mirror of https://github.com/fusionpbx/fusionpbx.git synced 2026-01-06 11:43:50 +00:00
Code Issues Packages Projects Releases Wiki Activity

Update call_center_agent_status.php

Browse Source
This commit is contained in:
FusionPBX
2017-05-19 20:09:33 -06:00
committed by GitHub
parent c39ca2e138
commit e090a535a5
1 changed files with 142 additions and 75 deletions
Download Patch File Download Diff File Expand all files Collapse all files

217
app/call_centers/call_center_agent_status.php
View File

@@ -47,66 +47,82 @@
$document['title'] = $text['title-call_center_agent_status'];
require_once "resources/paging.php";
//get the agents from the database
$sql = "select * from v_call_center_tiers ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$tiers = $prep_statement->fetchAll(PDO::FETCH_NAMED);
if (count($tiers) == 0) {
$per_queue_login = true;
}
else {
$per_queue_login = false;
}
//setup the event socket connection
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
//get the http post values and set them as php variables
if (count($_POST) > 0) {
//include the dnd php class
include PROJECT_PATH."/app/calls/resources/classes/do_not_disturb.php";
foreach($_POST['agents'] as $row) {
if (strlen($row['agent_status']) > 0) {
//agent set status
if ($fp) {
//set the user_status
$sql = "update v_users set ";
$sql .= "user_status = '".$row['agent_status']."' ";
$sql .= "where domain_uuid = '".$domain_uuid."' ";
$sql .= "and username = '".$row['agent_name']."' ";
//echo $sql."\n";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
if (!isset($row['queue_name'])) {
$sql = "update v_users set ";
$sql .= "user_status = '".$row['agent_status']."' ";
$sql .= "where domain_uuid = '".$domain_uuid."' ";
$sql .= "and username = '".$row['agent_name']."' ";
//echo $sql."\n";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
}
//set the call center status
if ($row['agent_status'] == "Do Not Disturb") {
//set the default dnd action
$dnd_action = "add";
//set the call center status to Logged Out
$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." 'Logged Out'";
if (!isset($row['queue_name'])) {
if ($row['agent_status'] == "Do Not Disturb") {
//set the default dnd action
$dnd_action = "add";
//set the call center status to Logged Out
$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." 'Logged Out'";
}
else {
$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$row['agent_status']."'";
}
$response = event_socket_request($fp, $cmd);
}
else {
$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$row['agent_status']."'";
}
$response = event_socket_request($fp, $cmd);
//echo $cmd."\n";
//set the agent status to available and assign the agent to the queue with the tier
if (isset($row['queue_name']) && $row['agent_status'] == 'Available') {
//set the call center status
//$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domain_name']." '".$row['agent_status']."'";
//$response = event_socket_request($fp, $cmd);
//assign the agent to the queue
$cmd = "api callcenter_config tier add ".$row['queue_name']."@".$_SESSION['domain_name']." ".$row['agent_name']."@".$_SESSION['domain_name']." 1 1";
//echo $cmd."<br />\n";
$response = event_socket_request($fp, $cmd);
}
//un-assign the agent from the queue
if (isset($row['queue_name']) && $row['agent_status'] == 'Logged Out') {
$cmd = "api callcenter_config tier del ".$row['queue_name']."@".$_SESSION['domain_name']." ".$row['agent_name']."@".$_SESSION['domain_name'];
//echo $cmd."<br />\n";
$response = event_socket_request($fp, $cmd);
}
usleep(200);
}
//loop through the list of assigned extensions
//foreach ($_SESSION['user']['extension'] as &$sub_row) {
// //update dnd
// $dnd = new do_not_disturb;
// //$dnd->debug = false;
// $dnd->domain_uuid = $domain_uuid;
// $dnd->domain_name = $_SESSION['domain_name'];
// $dnd->extension = $sub_row["user"];
// if ($row['status'] == "Do Not Disturb") {
// $dnd->enabled = "true";
// }
// else {
// $dnd->enabled = "false";
// }
// $dnd->set();
// unset($dnd);
//}
//unset ($prep_statement);
}
}
}
//get the agents from the database
$sql = "select * from v_call_center_agents ";
$sql .= "where domain_uuid = '$domain_uuid' ORDER BY agent_name ASC ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "order by agent_name ASC ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$agents = $prep_statement->fetchAll(PDO::FETCH_NAMED);
@@ -114,20 +130,53 @@
//get the agent list from event socket
$switch_cmd = 'callcenter_config agent list';
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$call_center_agents = csv_to_named_array($event_socket_str, '|');
$agent_list = csv_to_named_array($event_socket_str, '|');
//echo "<pre>\n";
//print_r($call_center_agents);
//echo "</pre>\n";
//get the agent list from event socket
$switch_cmd = 'callcenter_config tier list';
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$call_center_tiers = csv_to_named_array($event_socket_str, '|');
//echo "<pre>\n";
//print_r($call_center_tiers);
//echo "</pre>\n";
//get the call center queues from the database
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "order by queue_name asc ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$call_center_queues = $prep_statement->fetchAll(PDO::FETCH_NAMED);
unset ($prep_statement, $sql);
//get the agent status from mod_callcenter and update the agent status in the agents array
$x = 0;
foreach ($agents as $row) {
//add the domain name
$domain_name = $_SESSION['domains'][$row['domain_uuid']]['domain_name'];
$agents[$x]['domain_name'] = $domain_name;
//update the queue status
$i = 0;
foreach ($call_center_queues as $queue) {
$agents[$x]['queues'][$i]['agent_name'] = $row['agent_name'];
$agents[$x]['queues'][$i]['queue_name'] = $queue['queue_name'];
$agents[$x]['queues'][$i]['queue_status'] = 'Logged Out';
foreach ($call_center_tiers as $tier) {
if ($queue['queue_name'] .'@'. $_SESSION['domain_name'] == $tier['queue']
&& $row['agent_name'] .'@'. $_SESSION['domain_name'] == $tier['agent']) {
$agents[$x]['queues'][$i]['queue_status'] = 'Available';
}
}
$i++;
}
//update the agent status
foreach ($call_center_agents as $r) {
if ($r['name'] == $row[agent_name].'@'.$domain_name) {
foreach ($agent_list as $r) {
if ($r['name'] == $row['agent_name'].'@'.$domain_name) {
$agents[$x]['agent_status'] = $r['status'];
}
}
@@ -139,29 +188,10 @@
//print_r($agents);
//echo "</pre>\n";
//set the status on the user_array by using the extension as the key
//foreach ($call_center_agents as $row) {
// if (count($_SESSION['domains']) == 1) {
// //get the extension status from the call center agent list
// preg_match('/user\/(\d{2,7})/', $row['contact'], $matches);
// $extension = $matches[1];
// $user_array[$extension]['username'] = $tmp[0];
// if ($user_array[$extension]['user_status'] != "Do Not Disturb") {
// $user_array[$extension]['user_status'] = $row['status'];
// }
// } else {
// $tmp = explode('@',$row["name"]);
// if ($tmp[1] == $_SESSION['domain_name']) {
// //get the extension status from the call center agent list
// preg_match('/user\/(\d{2,7})/', $row['contact'], $matches);
// $extension = $matches[1];
// $user_array[$extension]['username'] = $tmp[0];
// if ($user_array[$extension]['user_status'] != "Do Not Disturb") {
// $user_array[$extension]['user_status'] = $row['status'];
// }
// }
// }
//}
//set the row style
$c = 0;
$row_style["0"] = "row_style0";
$row_style["1"] = "row_style1";
//show the content
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
@@ -179,32 +209,69 @@
echo "</tr>\n";
echo "</table>\n";
$c = 0;
$row_style["0"] = "row_style0";
$row_style["1"] = "row_style1";
echo "<form method='post' name='frm' action=''>\n";
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<table width='100%' border='0' cellpadding='2' cellspacing='2'>\n";
echo "<tr>\n";
echo " <th>".$text['label-agent']."</th>\n";
echo " <th>".$text['label-status']."</th>\n";
echo " <th>".$text['label-options']."</th>\n";
echo " <th>".$text['label-queues']."</th>\n";
echo "</tr>\n";
$x = 0;
foreach($agents as $row) {
$str = '';
$str .= "<tr>\n";
$str .= " <td valign='middle' class='".$row_style[$c]."'>".$row['agent_name']."&nbsp;</td>\n";
$str .= " <td valign='middle' class='".$row_style[$c]."'>".$row['agent_status']."&nbsp;</td>\n";
$str .= " <td valign='middle' class='".$row_style[$c]."' nowrap='nowrap'>";
$str = "<tr>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_name']."&nbsp;</td>\n";
//$str .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_name']."&nbsp;</td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_status']."&nbsp;</td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
$str .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$row['agent_name']."'>\n";
$str .= " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_name' value='".$row['call_center_agent_uuid']."'>\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'>&nbsp;<label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>&nbsp;\n";
//$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'>&nbsp;<label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'>&nbsp;<label for='agent_".$x."_status_available'>".$text['option-available']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'>&nbsp;<label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'>&nbsp;<label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label>&nbsp;\n";
//$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>&nbsp;".$text['option-do_not_disturb']."</label>\n";
$str .= " </td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
if (is_array($row['queues']) && $per_queue_login) {
$str .= " <table width='100%' border='0' cellpadding='2' cellspacing='2'>\n";
$str .= " <tr>\n";
$str .= " <th>".$text['label-agent']."</th>\n";
$str .= " <th width='100'>".$text['label-status']."</th>\n";
$str .= " <th>".$text['label-options']."</th>\n";
$str .= " </tr>\n";
foreach ($row['queues'] as $queue) {
$x++;
$str .= " <tr>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>\n";
$str .= " ".$queue['queue_name']."\n";
$str .= " </td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>\n";
//.$row[queue_status]."&nbsp;
if ($queue['queue_status'] == "Available") {
$str .= " ".$text['option-available']."\n";
}
if ($queue['queue_status'] == "Logged Out") {
$str .= " ".$text['option-logged_out']."\n";
}
$str .= " </td>\n";
$str .= " <td valign='middle' class='".$row_style[$c]."' nowrap='nowrap'>";
$str .= " <input type='hidden' name='agents[".$x."][queue_name]' id='agent_".$x."_name' value='".$queue['queue_name']."'>\n";
$str .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$row['agent_name']."'>\n";
$str .= " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_name' value='".$agent['call_center_agent_uuid']."'>\n";
//$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'>&nbsp;<label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'>&nbsp;<label for='agent_".$x."_status_available'>".$text['option-available']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'>&nbsp;<label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>&nbsp;\n";
$str .= " </td>\n";
$str .= " </tr>\n";
}
$str .= " </table>\n";
}
$str .= " </td>\n";
$str .= "</tr>\n";
if (count($_SESSION['domains']) > 1) {
if ($row['domain_name'] == $_SESSION['domain_name']) {