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https://github.com/fusionpbx/fusionpbx.git
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Save the Call Center XML only if the directory path has a value.
This commit is contained in:
Mark Crane
@@ -2172,436 +2172,436 @@ if (!function_exists('save_call_center_xml')) {
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function save_call_center_xml() {
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global $db, $domain_uuid;
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//include the classes
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include "app/dialplan/resources/classes/dialplan.php";
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if (strlen($_SESSION['switch']['call_center']['dir']) > 0) {
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//include the classes
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include "app/dialplan/resources/classes/dialplan.php";
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$sql = "select * from v_call_center_queues ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
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$result_count = count($result);
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unset ($prep_statement, $sql);
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if ($result_count > 0) { //found results
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foreach($result as $row) {
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//set the variables
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$call_center_queue_uuid = $row["call_center_queue_uuid"];
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$domain_uuid = $row["domain_uuid"];
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$dialplan_uuid = $row["dialplan_uuid"];
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$queue_name = check_str($row["queue_name"]);
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$queue_extension = $row["queue_extension"];
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$queue_strategy = $row["queue_strategy"];
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$queue_moh_sound = $row["queue_moh_sound"];
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$queue_record_template = $row["queue_record_template"];
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$queue_time_base_score = $row["queue_time_base_score"];
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$queue_max_wait_time = $row["queue_max_wait_time"];
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$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
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$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
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$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
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$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
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$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
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$queue_timeout_action = $row["queue_timeout_action"];
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$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
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$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
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$queue_cid_prefix = $row["queue_cid_prefix"];
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$queue_announce_sound = $row["queue_announce_sound"];
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$queue_announce_frequency = $row["queue_announce_frequency"];
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$queue_description = check_str($row["queue_description"]);
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$sql = "select * from v_call_center_queues ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
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$result_count = count($result);
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unset ($prep_statement, $sql);
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if ($result_count > 0) {
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foreach($result as $row) {
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//set the variables
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$call_center_queue_uuid = $row["call_center_queue_uuid"];
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$domain_uuid = $row["domain_uuid"];
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$dialplan_uuid = $row["dialplan_uuid"];
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$queue_name = check_str($row["queue_name"]);
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$queue_extension = $row["queue_extension"];
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$queue_strategy = $row["queue_strategy"];
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$queue_moh_sound = $row["queue_moh_sound"];
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$queue_record_template = $row["queue_record_template"];
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$queue_time_base_score = $row["queue_time_base_score"];
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$queue_max_wait_time = $row["queue_max_wait_time"];
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$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
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$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
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$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
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$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
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$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
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$queue_timeout_action = $row["queue_timeout_action"];
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$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
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$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
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$queue_cid_prefix = $row["queue_cid_prefix"];
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$queue_announce_sound = $row["queue_announce_sound"];
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$queue_announce_frequency = $row["queue_announce_frequency"];
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$queue_description = check_str($row["queue_description"]);
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//replace space with an underscore
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$queue_name = str_replace(" ", "_", $queue_name);
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//replace space with an underscore
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$queue_name = str_replace(" ", "_", $queue_name);
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//add each Queue to the dialplan
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if (strlen($row['call_center_queue_uuid']) > 0) {
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$action = 'add'; //set default action to add
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$i = 0;
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//add each Queue to the dialplan
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if (strlen($row['call_center_queue_uuid']) > 0) {
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$action = 'add'; //set default action to add
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$i = 0;
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//determine the action add or update
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if (strlen($dialplan_uuid) > 0) {
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$sql = "select * from v_dialplans ";
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$sql .= "where dialplan_uuid = '".$dialplan_uuid."' ";
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$prep_statement_2 = $db->prepare($sql);
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$prep_statement_2->execute();
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while($row2 = $prep_statement_2->fetch(PDO::FETCH_ASSOC)) {
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$action = 'update';
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//determine the action add or update
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if (strlen($dialplan_uuid) > 0) {
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$sql = "select * from v_dialplans ";
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$sql .= "where dialplan_uuid = '".$dialplan_uuid."' ";
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$prep_statement_2 = $db->prepare($sql);
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$prep_statement_2->execute();
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while($row2 = $prep_statement_2->fetch(PDO::FETCH_ASSOC)) {
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$action = 'update';
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}
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unset ($sql, $prep_statement_2);
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}
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unset ($sql, $prep_statement_2);
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}
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if ($action == 'add') {
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//create queue entry in the dialplan
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$dialplan_name = $queue_name;
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$dialplan_order ='210';
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$dialplan_context = $_SESSION['context'];
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$dialplan_enabled = 'true';
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$dialplan_description = $queue_description;
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$app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
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$dialplan_uuid = uuid();
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dialplan_add($domain_uuid, $dialplan_uuid, $dialplan_name, $dialplan_order, $dialplan_context, $dialplan_enabled, $dialplan_description, $app_uuid);
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if ($action == 'add') {
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//create queue entry in the dialplan
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$dialplan_name = $queue_name;
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$dialplan_order ='210';
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$dialplan_context = $_SESSION['context'];
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$dialplan_enabled = 'true';
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$dialplan_description = $queue_description;
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$app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
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$dialplan_uuid = uuid();
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dialplan_add($domain_uuid, $dialplan_uuid, $dialplan_name, $dialplan_order, $dialplan_context, $dialplan_enabled, $dialplan_description, $app_uuid);
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//add the dialplan_uuid to the call center table
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$sql = "update v_call_center_queues set ";
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$sql .= "dialplan_uuid = '$dialplan_uuid' ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "and call_center_queue_uuid = '".$row['call_center_queue_uuid']."' ";
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$db->exec(check_sql($sql));
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unset($sql);
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}
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if ($action == 'update') {
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//add the dialplan_uuid to the call center table
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$sql = "update v_dialplans set ";
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$sql .= "dialplan_name = '".$queue_name."', ";
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$sql .= "dialplan_description = '".$queue_description."' ";
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$sql .= "where domain_uuid = '".$domain_uuid."' ";
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$sql .= "and dialplan_uuid = '".$dialplan_uuid."' ";
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$db->exec(check_sql($sql));
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unset($sql);
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//add the dialplan_uuid to the call center table
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$sql = "update v_call_center_queues set ";
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$sql .= "dialplan_uuid = '$dialplan_uuid' ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "and call_center_queue_uuid = '".$row['call_center_queue_uuid']."' ";
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$db->exec(check_sql($sql));
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unset($sql);
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}
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if ($action == 'update') {
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//add the dialplan_uuid to the call center table
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$sql = "update v_dialplans set ";
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$sql .= "dialplan_name = '".$queue_name."', ";
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$sql .= "dialplan_description = '".$queue_description."' ";
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$sql .= "where domain_uuid = '".$domain_uuid."' ";
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$sql .= "and dialplan_uuid = '".$dialplan_uuid."' ";
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$db->exec(check_sql($sql));
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unset($sql);
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//add the dialplan_uuid to the call center table
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$sql = "delete from v_dialplan_details ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "and dialplan_uuid = '$dialplan_uuid' ";
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$db->exec(check_sql($sql));
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unset($sql);
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}
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//add the dialplan_uuid to the call center table
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$sql = "delete from v_dialplan_details ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "and dialplan_uuid = '$dialplan_uuid' ";
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$db->exec(check_sql($sql));
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unset($sql);
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}
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//group 1
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = '${caller_id_name}';
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$dialplan->dialplan_detail_data = '^([^#]+#)(.*)$';
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$dialplan->dialplan_detail_break = 'never';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '1';
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$dialplan->dialplan_detail_order = '010';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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//group 1
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = '${caller_id_name}';
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$dialplan->dialplan_detail_data = '^([^#]+#)(.*)$';
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$dialplan->dialplan_detail_break = 'never';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '1';
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$dialplan->dialplan_detail_order = '010';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = 'set';
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$dialplan->dialplan_detail_data = 'caller_id_name=$2';
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '1';
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$dialplan->dialplan_detail_order = '020';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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//group 2
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = 'destination_number';
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$dialplan->dialplan_detail_data = '^'.$row['queue_extension'].'$';
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '2';
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$dialplan->dialplan_detail_order = '010';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = 'answer';
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$dialplan->dialplan_detail_data = '';
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '2';
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$dialplan->dialplan_detail_order = '020';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = 'set';
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$dialplan->dialplan_detail_data = 'hangup_after_bridge=true';
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '2';
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$dialplan->dialplan_detail_order = '030';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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if (strlen($queue_cid_prefix) > 0) {
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = 'set';
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$dialplan->dialplan_detail_data = "effective_caller_id_name=".$queue_cid_prefix."-\${caller_id_name}";
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$dialplan->dialplan_detail_data = 'caller_id_name=$2';
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '1';
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$dialplan->dialplan_detail_order = '020';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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//group 2
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = 'destination_number';
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$dialplan->dialplan_detail_data = '^'.$row['queue_extension'].'$';
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '2';
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$dialplan->dialplan_detail_order = '040';
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$dialplan->dialplan_detail_order = '010';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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}
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = 'callcenter';
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$dialplan->dialplan_detail_data = $queue_name."@".$_SESSION['domains'][$domain_uuid]['domain_name'];
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '2';
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$dialplan->dialplan_detail_order = '050';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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if (strlen($queue_timeout_action) > 0) {
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$action_array = explode(":",$queue_timeout_action);
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = $action_array[0];
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$dialplan->dialplan_detail_data = substr($queue_timeout_action, strlen($action_array[0])+1, strlen($queue_timeout_action));
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$dialplan->dialplan_detail_type = 'answer';
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$dialplan->dialplan_detail_data = '';
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '2';
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$dialplan->dialplan_detail_order = '060';
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$dialplan->dialplan_detail_order = '020';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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}
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = 'hangup';
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$dialplan->dialplan_detail_data = '';
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '2';
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$dialplan->dialplan_detail_order = '070';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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$dialplan = new dialplan;
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$dialplan->domain_uuid = $domain_uuid;
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$dialplan->dialplan_uuid = $dialplan_uuid;
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$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
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$dialplan->dialplan_detail_type = 'set';
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$dialplan->dialplan_detail_data = 'hangup_after_bridge=true';
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$dialplan->dialplan_detail_break = '';
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$dialplan->dialplan_detail_inline = '';
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$dialplan->dialplan_detail_group = '2';
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$dialplan->dialplan_detail_order = '030';
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$dialplan->dialplan_detail_add();
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unset($dialplan);
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//synchronize the xml config
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save_dialplan_xml();
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if (strlen($queue_cid_prefix) > 0) {
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$dialplan = new dialplan;
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||||
$dialplan->domain_uuid = $domain_uuid;
|
||||
$dialplan->dialplan_uuid = $dialplan_uuid;
|
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$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
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||||
$dialplan->dialplan_detail_type = 'set';
|
||||
$dialplan->dialplan_detail_data = "effective_caller_id_name=".$queue_cid_prefix."-\${caller_id_name}";
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||||
$dialplan->dialplan_detail_break = '';
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||||
$dialplan->dialplan_detail_inline = '';
|
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$dialplan->dialplan_detail_group = '2';
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$dialplan->dialplan_detail_order = '040';
|
||||
$dialplan->dialplan_detail_add();
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unset($dialplan);
|
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}
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||||
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||||
//unset variables
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||||
unset($action);
|
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$dialplan = new dialplan;
|
||||
$dialplan->domain_uuid = $domain_uuid;
|
||||
$dialplan->dialplan_uuid = $dialplan_uuid;
|
||||
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
|
||||
$dialplan->dialplan_detail_type = 'callcenter';
|
||||
$dialplan->dialplan_detail_data = $queue_name."@".$_SESSION['domains'][$domain_uuid]['domain_name'];
|
||||
$dialplan->dialplan_detail_break = '';
|
||||
$dialplan->dialplan_detail_inline = '';
|
||||
$dialplan->dialplan_detail_group = '2';
|
||||
$dialplan->dialplan_detail_order = '050';
|
||||
$dialplan->dialplan_detail_add();
|
||||
unset($dialplan);
|
||||
|
||||
} //end if strlen call_center_queue_uuid; add the call center queue to the dialplan
|
||||
}
|
||||
if (strlen($queue_timeout_action) > 0) {
|
||||
$action_array = explode(":",$queue_timeout_action);
|
||||
$dialplan = new dialplan;
|
||||
$dialplan->domain_uuid = $domain_uuid;
|
||||
$dialplan->dialplan_uuid = $dialplan_uuid;
|
||||
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
|
||||
$dialplan->dialplan_detail_type = $action_array[0];
|
||||
$dialplan->dialplan_detail_data = substr($queue_timeout_action, strlen($action_array[0])+1, strlen($queue_timeout_action));
|
||||
$dialplan->dialplan_detail_break = '';
|
||||
$dialplan->dialplan_detail_inline = '';
|
||||
$dialplan->dialplan_detail_group = '2';
|
||||
$dialplan->dialplan_detail_order = '060';
|
||||
$dialplan->dialplan_detail_add();
|
||||
unset($dialplan);
|
||||
}
|
||||
|
||||
//prepare Queue XML string
|
||||
$v_queues = '';
|
||||
$sql = "select * from v_call_center_queues ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
|
||||
$x=0;
|
||||
foreach ($result as &$row) {
|
||||
$queue_name = $row["queue_name"];
|
||||
$queue_extension = $row["queue_extension"];
|
||||
$queue_strategy = $row["queue_strategy"];
|
||||
$queue_moh_sound = $row["queue_moh_sound"];
|
||||
$queue_record_template = $row["queue_record_template"];
|
||||
$queue_time_base_score = $row["queue_time_base_score"];
|
||||
$queue_max_wait_time = $row["queue_max_wait_time"];
|
||||
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
|
||||
$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
|
||||
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
|
||||
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
|
||||
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
|
||||
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
|
||||
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
|
||||
$queue_announce_sound = $row["queue_announce_sound"];
|
||||
$queue_announce_frequency = $row ["queue_announce_frequency"];
|
||||
$queue_description = $row["queue_description"];
|
||||
if ($x > 0) {
|
||||
$v_queues .= "\n";
|
||||
$v_queues .= " ";
|
||||
}
|
||||
$v_queues .= "<queue name=\"$queue_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\">\n";
|
||||
$v_queues .= " <param name=\"strategy\" value=\"$queue_strategy\"/>\n";
|
||||
if (strlen($queue_moh_sound) == 0) {
|
||||
$v_queues .= " <param name=\"moh-sound\" value=\"local_stream://default\"/>\n";
|
||||
}
|
||||
else {
|
||||
if (substr($queue_moh_sound, 0, 15) == 'local_stream://') {
|
||||
$v_queues .= " <param name=\"moh-sound\" value=\"".$queue_moh_sound."\"/>\n";
|
||||
$dialplan = new dialplan;
|
||||
$dialplan->domain_uuid = $domain_uuid;
|
||||
$dialplan->dialplan_uuid = $dialplan_uuid;
|
||||
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
|
||||
$dialplan->dialplan_detail_type = 'hangup';
|
||||
$dialplan->dialplan_detail_data = '';
|
||||
$dialplan->dialplan_detail_break = '';
|
||||
$dialplan->dialplan_detail_inline = '';
|
||||
$dialplan->dialplan_detail_group = '2';
|
||||
$dialplan->dialplan_detail_order = '070';
|
||||
$dialplan->dialplan_detail_add();
|
||||
unset($dialplan);
|
||||
|
||||
//synchronize the xml config
|
||||
save_dialplan_xml();
|
||||
|
||||
//unset variables
|
||||
unset($action);
|
||||
|
||||
} //end if strlen call_center_queue_uuid; add the call center queue to the dialplan
|
||||
}
|
||||
|
||||
//prepare Queue XML string
|
||||
$v_queues = '';
|
||||
$sql = "select * from v_call_center_queues ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
|
||||
$x=0;
|
||||
foreach ($result as &$row) {
|
||||
$queue_name = $row["queue_name"];
|
||||
$queue_extension = $row["queue_extension"];
|
||||
$queue_strategy = $row["queue_strategy"];
|
||||
$queue_moh_sound = $row["queue_moh_sound"];
|
||||
$queue_record_template = $row["queue_record_template"];
|
||||
$queue_time_base_score = $row["queue_time_base_score"];
|
||||
$queue_max_wait_time = $row["queue_max_wait_time"];
|
||||
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
|
||||
$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
|
||||
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
|
||||
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
|
||||
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
|
||||
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
|
||||
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
|
||||
$queue_announce_sound = $row["queue_announce_sound"];
|
||||
$queue_announce_frequency = $row ["queue_announce_frequency"];
|
||||
$queue_description = $row["queue_description"];
|
||||
if ($x > 0) {
|
||||
$v_queues .= "\n";
|
||||
$v_queues .= " ";
|
||||
}
|
||||
elseif (substr($queue_moh_sound, 0, 2) == '${' && substr($queue_moh_sound, -5) == 'ring}') {
|
||||
$v_queues .= " <param name=\"moh-sound\" value=\"tone_stream://".$queue_moh_sound.";loops=-1\"/>\n";
|
||||
$v_queues .= "<queue name=\"$queue_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\">\n";
|
||||
$v_queues .= " <param name=\"strategy\" value=\"$queue_strategy\"/>\n";
|
||||
if (strlen($queue_moh_sound) == 0) {
|
||||
$v_queues .= " <param name=\"moh-sound\" value=\"local_stream://default\"/>\n";
|
||||
}
|
||||
else {
|
||||
$v_queues .= " <param name=\"moh-sound\" value=\"".$queue_moh_sound."\"/>\n";
|
||||
}
|
||||
}
|
||||
if (strlen($queue_record_template) > 0) {
|
||||
$v_queues .= " <param name=\"record-template\" value=\"$queue_record_template\"/>\n";
|
||||
}
|
||||
$v_queues .= " <param name=\"time-base-score\" value=\"$queue_time_base_score\"/>\n";
|
||||
$v_queues .= " <param name=\"max-wait-time\" value=\"$queue_max_wait_time\"/>\n";
|
||||
$v_queues .= " <param name=\"max-wait-time-with-no-agent\" value=\"$queue_max_wait_time_with_no_agent\"/>\n";
|
||||
$v_queues .= " <param name=\"max-wait-time-with-no-agent-time-reached\" value=\"$queue_max_wait_time_with_no_agent_time_reached\"/>\n";
|
||||
$v_queues .= " <param name=\"tier-rules-apply\" value=\"$queue_tier_rules_apply\"/>\n";
|
||||
$v_queues .= " <param name=\"tier-rule-wait-second\" value=\"$queue_tier_rule_wait_second\"/>\n";
|
||||
$v_queues .= " <param name=\"tier-rule-wait-multiply-level\" value=\"$queue_tier_rule_wait_multiply_level\"/>\n";
|
||||
$v_queues .= " <param name=\"tier-rule-no-agent-no-wait\" value=\"$queue_tier_rule_no_agent_no_wait\"/>\n";
|
||||
$v_queues .= " <param name=\"discard-abandoned-after\" value=\"$queue_discard_abandoned_after\"/>\n";
|
||||
$v_queues .= " <param name=\"abandoned-resume-allowed\" value=\"$queue_abandoned_resume_allowed\"/>\n";
|
||||
$v_queues .= " <param name=\"announce-sound\" value=\"$queue_announce_sound\"/>\n";
|
||||
$v_queues .= " <param name=\"announce-frequency\" value=\"$queue_announce_frequency\"/>\n";
|
||||
$v_queues .= " </queue>";
|
||||
$x++;
|
||||
}
|
||||
unset ($prep_statement);
|
||||
|
||||
//prepare Agent XML string
|
||||
$v_agents = '';
|
||||
$sql = "select * from v_call_center_agents ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
|
||||
$x=0;
|
||||
foreach ($result as &$row) {
|
||||
//get the values from the db and set as php variables
|
||||
$agent_name = $row["agent_name"];
|
||||
$agent_type = $row["agent_type"];
|
||||
$agent_call_timeout = $row["agent_call_timeout"];
|
||||
$agent_contact = $row["agent_contact"];
|
||||
$agent_status = $row["agent_status"];
|
||||
$agent_no_answer_delay_time = $row["agent_no_answer_delay_time"];
|
||||
$agent_max_no_answer = $row["agent_max_no_answer"];
|
||||
$agent_wrap_up_time = $row["agent_wrap_up_time"];
|
||||
$agent_reject_delay_time = $row["agent_reject_delay_time"];
|
||||
$agent_busy_delay_time = $row["agent_busy_delay_time"];
|
||||
if ($x > 0) {
|
||||
$v_agents .= "\n";
|
||||
$v_agents .= " ";
|
||||
|
||||
}
|
||||
|
||||
//get and then set the complete agent_contact with the call_timeout and when necessary confirm
|
||||
//$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
|
||||
//if you change this variable also change app/call_center/call_center_agent_edit.php
|
||||
$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout;
|
||||
if(strstr($agent_contact, '}') === FALSE) {
|
||||
//not found
|
||||
if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
|
||||
//add the call_timeout
|
||||
$tmp_agent_contact = "{call_timeout=".$agent_call_timeout."}".$agent_contact;
|
||||
if (substr($queue_moh_sound, 0, 15) == 'local_stream://') {
|
||||
$v_queues .= " <param name=\"moh-sound\" value=\"".$queue_moh_sound."\"/>\n";
|
||||
}
|
||||
elseif (substr($queue_moh_sound, 0, 2) == '${' && substr($queue_moh_sound, -5) == 'ring}') {
|
||||
$v_queues .= " <param name=\"moh-sound\" value=\"tone_stream://".$queue_moh_sound.";loops=-1\"/>\n";
|
||||
}
|
||||
else {
|
||||
//add the call_timeout and confirm
|
||||
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
|
||||
$tmp_agent_contact = "{".$tmp_confirm.",call_timeout=".$agent_call_timeout."}".$agent_contact;
|
||||
$v_queues .= " <param name=\"moh-sound\" value=\"".$queue_moh_sound."\"/>\n";
|
||||
}
|
||||
}
|
||||
else {
|
||||
//found
|
||||
if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
|
||||
if (strlen($queue_record_template) > 0) {
|
||||
$v_queues .= " <param name=\"record-template\" value=\"$queue_record_template\"/>\n";
|
||||
}
|
||||
$v_queues .= " <param name=\"time-base-score\" value=\"$queue_time_base_score\"/>\n";
|
||||
$v_queues .= " <param name=\"max-wait-time\" value=\"$queue_max_wait_time\"/>\n";
|
||||
$v_queues .= " <param name=\"max-wait-time-with-no-agent\" value=\"$queue_max_wait_time_with_no_agent\"/>\n";
|
||||
$v_queues .= " <param name=\"max-wait-time-with-no-agent-time-reached\" value=\"$queue_max_wait_time_with_no_agent_time_reached\"/>\n";
|
||||
$v_queues .= " <param name=\"tier-rules-apply\" value=\"$queue_tier_rules_apply\"/>\n";
|
||||
$v_queues .= " <param name=\"tier-rule-wait-second\" value=\"$queue_tier_rule_wait_second\"/>\n";
|
||||
$v_queues .= " <param name=\"tier-rule-wait-multiply-level\" value=\"$queue_tier_rule_wait_multiply_level\"/>\n";
|
||||
$v_queues .= " <param name=\"tier-rule-no-agent-no-wait\" value=\"$queue_tier_rule_no_agent_no_wait\"/>\n";
|
||||
$v_queues .= " <param name=\"discard-abandoned-after\" value=\"$queue_discard_abandoned_after\"/>\n";
|
||||
$v_queues .= " <param name=\"abandoned-resume-allowed\" value=\"$queue_abandoned_resume_allowed\"/>\n";
|
||||
$v_queues .= " <param name=\"announce-sound\" value=\"$queue_announce_sound\"/>\n";
|
||||
$v_queues .= " <param name=\"announce-frequency\" value=\"$queue_announce_frequency\"/>\n";
|
||||
$v_queues .= " </queue>";
|
||||
$x++;
|
||||
}
|
||||
unset ($prep_statement);
|
||||
|
||||
//prepare Agent XML string
|
||||
$v_agents = '';
|
||||
$sql = "select * from v_call_center_agents ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
|
||||
$x=0;
|
||||
foreach ($result as &$row) {
|
||||
//get the values from the db and set as php variables
|
||||
$agent_name = $row["agent_name"];
|
||||
$agent_type = $row["agent_type"];
|
||||
$agent_call_timeout = $row["agent_call_timeout"];
|
||||
$agent_contact = $row["agent_contact"];
|
||||
$agent_status = $row["agent_status"];
|
||||
$agent_no_answer_delay_time = $row["agent_no_answer_delay_time"];
|
||||
$agent_max_no_answer = $row["agent_max_no_answer"];
|
||||
$agent_wrap_up_time = $row["agent_wrap_up_time"];
|
||||
$agent_reject_delay_time = $row["agent_reject_delay_time"];
|
||||
$agent_busy_delay_time = $row["agent_busy_delay_time"];
|
||||
if ($x > 0) {
|
||||
$v_agents .= "\n";
|
||||
$v_agents .= " ";
|
||||
}
|
||||
|
||||
//get and then set the complete agent_contact with the call_timeout and when necessary confirm
|
||||
//$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
|
||||
//if you change this variable also change app/call_center/call_center_agent_edit.php
|
||||
$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout;
|
||||
if(strstr($agent_contact, '}') === FALSE) {
|
||||
//not found
|
||||
if(stristr($agent_contact, 'call_timeout') === FALSE) {
|
||||
if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
|
||||
//add the call_timeout
|
||||
$tmp_pos = strrpos($agent_contact, "}");
|
||||
$tmp_first = substr($agent_contact, 0, $tmp_pos);
|
||||
$tmp_last = substr($agent_contact, $tmp_pos);
|
||||
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
|
||||
$tmp_agent_contact = "{call_timeout=".$agent_call_timeout."}".$agent_contact;
|
||||
}
|
||||
else {
|
||||
//the string has the call timeout
|
||||
$tmp_agent_contact = $agent_contact;
|
||||
//add the call_timeout and confirm
|
||||
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
|
||||
$tmp_agent_contact = "{".$tmp_confirm.",call_timeout=".$agent_call_timeout."}".$agent_contact;
|
||||
}
|
||||
}
|
||||
else {
|
||||
//found
|
||||
$tmp_pos = strrpos($agent_contact, "}");
|
||||
$tmp_first = substr($agent_contact, 0, $tmp_pos);
|
||||
$tmp_last = substr($agent_contact, $tmp_pos);
|
||||
if(stristr($agent_contact, 'call_timeout') === FALSE) {
|
||||
//add the call_timeout and confirm
|
||||
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.',call_timeout='.$agent_call_timeout.$tmp_last;
|
||||
if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
|
||||
//not found
|
||||
if(stristr($agent_contact, 'call_timeout') === FALSE) {
|
||||
//add the call_timeout
|
||||
$tmp_pos = strrpos($agent_contact, "}");
|
||||
$tmp_first = substr($agent_contact, 0, $tmp_pos);
|
||||
$tmp_last = substr($agent_contact, $tmp_pos);
|
||||
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
|
||||
}
|
||||
else {
|
||||
//the string has the call timeout
|
||||
$tmp_agent_contact = $agent_contact;
|
||||
}
|
||||
}
|
||||
else {
|
||||
//add confirm
|
||||
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.$tmp_last;
|
||||
//found
|
||||
$tmp_pos = strrpos($agent_contact, "}");
|
||||
$tmp_first = substr($agent_contact, 0, $tmp_pos);
|
||||
$tmp_last = substr($agent_contact, $tmp_pos);
|
||||
if(stristr($agent_contact, 'call_timeout') === FALSE) {
|
||||
//add the call_timeout and confirm
|
||||
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.',call_timeout='.$agent_call_timeout.$tmp_last;
|
||||
}
|
||||
else {
|
||||
//add confirm
|
||||
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.$tmp_last;
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
$v_agents .= "<agent ";
|
||||
$v_agents .= "name=\"$agent_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" ";
|
||||
$v_agents .= "type=\"$agent_type\" ";
|
||||
$v_agents .= "contact=\"$tmp_agent_contact\" ";
|
||||
$v_agents .= "status=\"$agent_status\" ";
|
||||
$v_agents .= "no-answer-delay-time=\"$agent_no_answer_delay_time\" ";
|
||||
$v_agents .= "max-no-answer=\"$agent_max_no_answer\" ";
|
||||
$v_agents .= "wrap-up-time=\"$agent_wrap_up_time\" ";
|
||||
$v_agents .= "reject-delay-time=\"$agent_reject_delay_time\" ";
|
||||
$v_agents .= "busy-delay-time=\"$agent_busy_delay_time\" ";
|
||||
$v_agents .= "/>";
|
||||
$x++;
|
||||
}
|
||||
unset ($prep_statement);
|
||||
|
||||
//prepare Tier XML string
|
||||
$v_tiers = '';
|
||||
$sql = "select * from v_call_center_tiers ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
|
||||
$x=0;
|
||||
foreach ($result as &$row) {
|
||||
$agent_name = $row["agent_name"];
|
||||
$queue_name = $row["queue_name"];
|
||||
$tier_level = $row["tier_level"];
|
||||
$tier_position = $row["tier_position"];
|
||||
if ($x > 0) {
|
||||
$v_tiers .= "\n";
|
||||
$v_tiers .= " ";
|
||||
$v_agents .= "<agent ";
|
||||
$v_agents .= "name=\"$agent_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" ";
|
||||
$v_agents .= "type=\"$agent_type\" ";
|
||||
$v_agents .= "contact=\"$tmp_agent_contact\" ";
|
||||
$v_agents .= "status=\"$agent_status\" ";
|
||||
$v_agents .= "no-answer-delay-time=\"$agent_no_answer_delay_time\" ";
|
||||
$v_agents .= "max-no-answer=\"$agent_max_no_answer\" ";
|
||||
$v_agents .= "wrap-up-time=\"$agent_wrap_up_time\" ";
|
||||
$v_agents .= "reject-delay-time=\"$agent_reject_delay_time\" ";
|
||||
$v_agents .= "busy-delay-time=\"$agent_busy_delay_time\" ";
|
||||
$v_agents .= "/>";
|
||||
$x++;
|
||||
}
|
||||
$v_tiers .= "<tier agent=\"$agent_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" queue=\"$queue_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" level=\"$tier_level\" position=\"$tier_position\"/>";
|
||||
$x++;
|
||||
}
|
||||
unset ($prep_statement);
|
||||
|
||||
//set the path
|
||||
if (file_exists('/usr/share/examples/fusionpbx/resources/templates/conf')) {
|
||||
$path = "/usr/share/examples/fusionpbx/resources/templates/conf";
|
||||
}
|
||||
else {
|
||||
$path = $_SERVER["DOCUMENT_ROOT"].PROJECT_PATH."/resources/templates/conf";
|
||||
}
|
||||
//prepare Tier XML string
|
||||
$v_tiers = '';
|
||||
$sql = "select * from v_call_center_tiers ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
|
||||
$x=0;
|
||||
foreach ($result as &$row) {
|
||||
$agent_name = $row["agent_name"];
|
||||
$queue_name = $row["queue_name"];
|
||||
$tier_level = $row["tier_level"];
|
||||
$tier_position = $row["tier_position"];
|
||||
if ($x > 0) {
|
||||
$v_tiers .= "\n";
|
||||
$v_tiers .= " ";
|
||||
}
|
||||
$v_tiers .= "<tier agent=\"$agent_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" queue=\"$queue_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" level=\"$tier_level\" position=\"$tier_position\"/>";
|
||||
$x++;
|
||||
}
|
||||
|
||||
//get the contents of the template
|
||||
$file_contents = file_get_contents($path."/autoload_configs/callcenter.conf.xml");
|
||||
//set the path
|
||||
if (file_exists('/usr/share/examples/fusionpbx/resources/templates/conf')) {
|
||||
$path = "/usr/share/examples/fusionpbx/resources/templates/conf";
|
||||
}
|
||||
else {
|
||||
$path = $_SERVER["DOCUMENT_ROOT"].PROJECT_PATH."/resources/templates/conf";
|
||||
}
|
||||
|
||||
//add the Call Center Queues, Agents and Tiers to the XML config
|
||||
$file_contents = str_replace("{v_queues}", $v_queues, $file_contents);
|
||||
unset ($v_queues);
|
||||
//get the contents of the template
|
||||
$file_contents = file_get_contents($path."/autoload_configs/callcenter.conf.xml");
|
||||
|
||||
$file_contents = str_replace("{v_agents}", $v_agents, $file_contents);
|
||||
unset ($v_agents);
|
||||
//add the Call Center Queues, Agents and Tiers to the XML config
|
||||
$file_contents = str_replace("{v_queues}", $v_queues, $file_contents);
|
||||
unset ($v_queues);
|
||||
|
||||
$file_contents = str_replace("{v_tiers}", $v_tiers, $file_contents);
|
||||
unset ($v_tiers);
|
||||
$file_contents = str_replace("{v_agents}", $v_agents, $file_contents);
|
||||
unset ($v_agents);
|
||||
|
||||
//write the XML config file
|
||||
$fout = fopen($_SESSION['switch']['conf']['dir']."/autoload_configs/callcenter.conf.xml","w");
|
||||
fwrite($fout, $file_contents);
|
||||
fclose($fout);
|
||||
$file_contents = str_replace("{v_tiers}", $v_tiers, $file_contents);
|
||||
unset ($v_tiers);
|
||||
|
||||
//save the dialplan xml files
|
||||
save_dialplan_xml();
|
||||
//write the XML config file
|
||||
$fout = fopen($_SESSION['switch']['conf']['dir']."/autoload_configs/callcenter.conf.xml","w");
|
||||
fwrite($fout, $file_contents);
|
||||
fclose($fout);
|
||||
|
||||
//apply settings
|
||||
$_SESSION["reload_xml"] = true;
|
||||
//save the dialplan xml files
|
||||
save_dialplan_xml();
|
||||
|
||||
//apply settings
|
||||
$_SESSION["reload_xml"] = true;
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
Reference in New Issue
Block a user