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BLF of agent status "agent+username@domain.com (#3860)

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* BLF of agent status "agent+username@domain.com

Add the ability to monitor the availability status of a call center agent with "agent+agentname@domain.com".

* Update index.lua

Send notify to blf with "agent+agentname@domain.com"
This commit is contained in:
konradSC
2018-11-19 17:39:54 -05:00
committed by FusionPBX
parent dd27347353
commit 9ff799cfe4
2 changed files with 58 additions and 0 deletions
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11
resources/install/scripts/app/agent_status/index.lua
View File

@@ -18,6 +18,8 @@
json = require "resources.functions.lunajson"
end
local presence_in = require "resources.functions.presence_in"
--set the api
api = freeswitch.API();
@@ -181,6 +183,15 @@
event:addHeader("answer-state", "confirmed");
event:fire();
end
if (action == "login") then
blf_status = "false"
end
if string.find(agent_name, 'agent+', nil, true) ~= 1 then
presence_in.turn_lamp( blf_status,
'agent+'..agent_name.."@"..domain_name
);
end
end
--unauthorized

47
resources/install/scripts/blf_subscribe.lua
View File

@@ -9,6 +9,7 @@ end
require "resources.functions.config"
require "resources.functions.split"
require "resources.functions.trim";
local log = require "resources.functions.log"[service_name]
local presence_in = require "resources.functions.presence_in"
@@ -82,6 +83,34 @@ end
end
local find_agent_status do
local find_agent_uuid_sql = [[select t1.call_center_agent_uuid
from v_call_center_agents t1 inner join v_domains t2 on t1.domain_uuid = t2.domain_uuid
where t2.domain_name = :domain_name and t1.agent_name = :agent_name
]]
function find_agent_status(user)
local agent_name, domain_name = split_first(user, '@', true)
local _, short = split_first(agent_name, '+', true)
if not domain_name then return end
local dbh = Database.new('system')
if not dbh then return end
local row = dbh:first_row(find_agent_uuid_sql, {
domain_name = domain_name, agent_name = agent_name
})
dbh:release()
if not row then return end
if row.call_center_agent_uuid then
local cmd = "callcenter_config agent get status "..row.call_center_agent_uuid.."";
freeswitch.consoleLog("notice", "[user status][login] "..cmd.."\n");
user_status = trim(api:executeString(cmd));
end
return row.call_center_agent_uuid, user_status
end
end
local protocols = {}
protocols.flow = function(event)
@@ -140,6 +169,24 @@ protocols.forward = function(event)
end
end
protocols.agent = function(event)
local from, to = event:getHeader('from'), event:getHeader('to')
local expires = tonumber(event:getHeader('expires'))
if expires and expires > 0 then
local proto, user = split_first(to, '+', true)
user = user or proto
local call_center_agent_uuid, agent_status = find_agent_status(user)
if agent_status then
log.noticef("Find agent: %s status: %s", user, tostring(agent_status))
presence_in.turn_lamp(agent_status == "Available", to)
else
log.warningf("Can not find agent status: %s", to)
end
else
log.noticef("%s UNSUBSCRIBE from %s", from, to)
end
end
if proto ~= 'all' then
for name in pairs(protocols) do
if proto ~= name then