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Add new lua application user_status to be used to login and logout of call center by toggling the user status.
This commit is contained in:
Mark Crane
219
resources/install/scripts/app/user_status/index.lua
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219
resources/install/scripts/app/user_status/index.lua
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@@ -0,0 +1,219 @@
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--set default variables
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max_digits = 15;
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digit_timeout = 5000;
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debug["sql"] = true;
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--connect to the database
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dofile(scripts_dir.."/resources/functions/database_handle.lua");
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dbh = database_handle('system');
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--set the api
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api = freeswitch.API();
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--get the argv values
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action = argv[2];
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--get the session variables
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if (session:ready()) then
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session:answer();
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end
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--get the session variables
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if (session:ready()) then
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--general variables
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domain_uuid = session:getVariable("domain_uuid");
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domain_name = session:getVariable("domain_name");
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context = session:getVariable("context");
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uuid = session:get_uuid();
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sip_from_user = session:getVariable("sip_from_user");
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sip_from_host = session:getVariable("sip_from_host");
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--set the sounds path for the language, dialect and voice
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default_language = session:getVariable("default_language");
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default_dialect = session:getVariable("default_dialect");
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default_voice = session:getVariable("default_voice");
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if (not default_language) then default_language = 'en'; end
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if (not default_dialect) then default_dialect = 'us'; end
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if (not default_voice) then default_voice = 'callie'; end
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end
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--define the sounds directory
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sounds_dir = session:getVariable("sounds_dir");
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sounds_dir = sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice;
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--set the user_id from the user if its a local call
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require_user_id = true;
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require_pin_number = true;
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if (sip_from_host == domain_name) then
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user_id = sip_from_user;
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require_user_id = false;
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require_pin_number = false;
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end
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--get the user_id from the caller
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if (require_user_id) then
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min_digits = 2;
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max_tries = 3;
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user_id = session:playAndGetDigits(min_digits, max_digits, max_tries, digit_timeout, "#", "phrase:voicemail_enter_id:#", "", "\\d+");
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end
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--get the pin number from the caller
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if (require_pin_number) then
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min_digits = 3;
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max_digits = 12;
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pin_number = session:playAndGetDigits(min_digits, max_digits, max_tries, digit_timeout, "#", "phrase:voicemail_enter_pass:#", "", "\\d+");
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end
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--get the voicemail password
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if (require_pin_number) then
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sql = "SELECT * FROM v_voicemails ";
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sql = sql .. "WHERE domain_uuid = '" .. domain_uuid .."' ";
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sql = sql .. "AND voicemail_id = '" .. user_id .."' ";
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dbh:query(sql, function(row)
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voicemail_password = row.voicemail_password;
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end);
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end
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--show the results
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if (context) then
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freeswitch.consoleLog("notice", "[call center][login] context: " .. context .. "\n");
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end
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freeswitch.consoleLog("notice", "[call center][login] voicemail_id: " .. user_id .. "\n");
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if (pin_number) then
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freeswitch.consoleLog("notice", "[call center][login] pin_number: " .. pin_number .. "\n");
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end
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if (voicemail_password) then
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freeswitch.consoleLog("notice", "[call center][login] voicemail_password: " .. voicemail_password .. "\n");
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end
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--check to see if the pin number is correct
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if (require_pin_number) then
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if (pin_number) then
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if (voicemail_password == pin_number) then
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--access granted
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access = 1;
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else
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--access denied
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access = 0;
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end
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else
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--access denied
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access = 0;
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end
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else
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access = 1;
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end
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--show the results
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if (access == 0) then
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freeswitch.consoleLog("notice", "[call center][login] access denied\n");
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end
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if (access == 1) then
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freeswitch.consoleLog("notice", "[call center][login] access granted\n");
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end
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--use the voicemail_id to get the list of users assigned to an extension
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sql = "SELECT extension_uuid FROM v_extensions ";
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sql = sql .. "WHERE domain_uuid = '" .. domain_uuid .."' ";
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sql = sql .. "AND (extension = '" .. user_id .."' ";
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sql = sql .. "or number_alias = '" .. user_id .."') ";
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dbh:query(sql, function(row)
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extension_uuid = row.extension_uuid;
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end);
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--set the status
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if (action == "login") then
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status = 'Available';
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end
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if (action == "logout") then
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status = 'Logged Out';
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end
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--get the dial_string, and extension_uuid
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sql = "SELECT u.user_uuid, u.username, u.user_status FROM v_extension_users as e, v_users as u ";
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sql = sql .. "WHERE e.extension_uuid = '" .. extension_uuid .."' ";
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sql = sql .. "AND e.user_uuid = u.user_uuid ";
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if (debug["sql"]) then
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freeswitch.consoleLog("NOTICE", "[call_center] sql: ".. sql .. "\n");
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end
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dbh:query(sql, function(row)
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--get the user info
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user_uuid = row.user_uuid;
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username = row.username;
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user_status = row.user_status;
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freeswitch.consoleLog("NOTICE", "[call_center] user_status: ".. user_status .. "\n");
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if (user_status == "Available") then
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action = "logout";
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status = 'Logged Out';
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else
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action = "login";
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status = 'Available';
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end
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--set the user_status in the users table
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sql = "UPDATE v_users SET ";
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sql = sql .. "user_status = '"..status.."' ";
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sql = sql .. "WHERE user_uuid = '" .. user_uuid .."' ";
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if (debug["sql"]) then
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freeswitch.consoleLog("NOTICE", "[call_center] sql: ".. sql .. "\n");
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end
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dbh:query(sql);
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--send a login or logout to mod_callcenter
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cmd = "callcenter_config agent set status "..username.."@"..domain_name.." '"..status.."'";
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freeswitch.consoleLog("notice", "[call center][login] "..cmd.."\n");
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result = api:executeString(cmd);
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--set the presence to terminated - turn the lamp off:
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if (action == "logout") then
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event = freeswitch.Event("PRESENCE_IN");
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event:addHeader("proto", "sip");
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event:addHeader("event_type", "presence");
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event:addHeader("alt_event_type", "dialog");
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event:addHeader("Presence-Call-Direction", "outbound");
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event:addHeader("state", "Active (1 waiting)");
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event:addHeader("from", username.."@"..domain_name);
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event:addHeader("login", username.."@"..domain_name);
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event:addHeader("unique-id", user_uuid);
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event:addHeader("answer-state", "terminated");
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event:fire();
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end
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--set presence in - turn lamp on
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if (action == "login") then
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event = freeswitch.Event("PRESENCE_IN");
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event:addHeader("proto", "sip");
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event:addHeader("login", username.."@"..domain_name);
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event:addHeader("from", username.."@"..domain_name);
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event:addHeader("status", "Active (1 waiting)");
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event:addHeader("rpid", "unknown");
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event:addHeader("event_type", "presence");
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event:addHeader("alt_event_type", "dialog");
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event:addHeader("event_count", "1");
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event:addHeader("unique-id", user_uuid);
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event:addHeader("Presence-Call-Direction", "outbound");
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event:addHeader("answer-state", "confirmed");
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event:fire();
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end
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end);
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--send the status to the display
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reply = api:executeString("uuid_display "..uuid.." '"..status.."'");
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--set the session sleep to give time to see the display
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if (session:ready()) then
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session:execute("sleep", "2000");
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end
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--set the status and presence
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if (session:ready()) then
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if (action == "login") then
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session:execute("playback", sounds_dir.."/ivr/ivr-you_are_now_logged_in.wav");
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--session:execute("playback", "tone_stream://%(500,0,300,200,100,50,25)");
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end
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if (action == "logout") then
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session:execute("playback", sounds_dir.."/ivr/ivr-you_are_now_logged_out.wav");
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--session:execute("playback", "tone_stream://%(200,0,500,600,700)");
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end
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end
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