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Fix call center queue sound_prefix

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FusionPBX
2026-03-21 01:37:35 +00:00
committed by GitHub
parent a5de85bdb0
commit 901c2505f9
2 changed files with 14 additions and 16 deletions
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18
app/call_centers/call_center_queue_edit.php
View File

@@ -216,7 +216,7 @@
}
//if the user doesn't have the correct permission then
//override domain_uuid and queue_context values
//override domain_uuid and queue_context values
if ($action == 'update' && is_uuid($call_center_queue_uuid)) {
$sql = "select * from v_call_center_queues ";
$sql .= "where call_center_queue_uuid = :call_center_queue_uuid ";
@@ -335,11 +335,11 @@
$array['call_center_queues'][0]['queue_extension'] = $queue_extension;
$array['call_center_queues'][0]['queue_greeting'] = $queue_greeting;
$array['call_center_queues'][0]['queue_language'] = $queue_language;
$array['call_center_queues'][0]['queue_dialect'] = $queue_dialect;
$array['call_center_queues'][0]['queue_voice'] = $queue_voice;
$array['call_center_queues'][0]['queue_strategy'] = $queue_strategy;
$array['call_center_queues'][0]['queue_moh_sound'] = $queue_moh_sound;
$array['call_center_queues'][0]['queue_record_template'] = $record_template;
$array['call_center_queues'][0]['queue_dialect'] = $queue_dialect;
$array['call_center_queues'][0]['queue_voice'] = $queue_voice;
$array['call_center_queues'][0]['queue_limit'] = $queue_limit;
$array['call_center_queues'][0]['queue_time_base_score'] = $queue_time_base_score;
$array['call_center_queues'][0]['queue_time_base_score_sec'] = $queue_time_base_score_sec;
@@ -400,13 +400,20 @@
}
//add definable export variables can be set in default settings
$export_variables = 'call_center_queue_uuid,sip_h_Alert-Info';
$export_variables = 'call_center_queue_uuid,sip_h_Alert-Info,sound_prefix';
if (!empty($settings->get('call_center','export_vars', []))) {
foreach ($settings->get('call_center','export_vars', []) as $export_variable) {
$export_variables .= ','.$export_variable;
}
}
//set the default language, dialect and voice
if (empty($queue_language) && empty($queue_dialect) && empty($queue_voice)) {
$queue_language = 'en';
$queue_dialect = 'us';
$queue_voice = 'callie';
}
//build the xml dialplan
$dialplan_xml = "<extension name=\"".xml::sanitize($queue_name)."\" continue=\"\" uuid=\"".xml::sanitize($dialplan_uuid)."\">\n";
if (!empty($queue_limit)) {
@@ -419,6 +426,7 @@
$dialplan_xml .= " </condition>\n";
$dialplan_xml .= " <condition field=\"destination_number\" expression=\"^(callcenter\+)?".xml::sanitize($queue_extension)."$\">\n";
$dialplan_xml .= " <action application=\"answer\" data=\"\"/>\n";
$dialplan_xml .= " <action application=\"set\" data=\"sound_prefix=".$settings->get('switch','sounds', '').'/'.xml::sanitize($queue_language)."/".xml::sanitize($queue_dialect)."/".xml::sanitize($queue_voice)."\"/>\n";
if (!empty($call_center_queue_uuid) && is_uuid($call_center_queue_uuid)) {
$dialplan_xml .= " <action application=\"set\" data=\"call_center_queue_uuid=".xml::sanitize($call_center_queue_uuid)."\"/>\n";
}
@@ -1082,7 +1090,7 @@
echo " <td class=''>";
if (permission_exists('call_center_tier_delete')) {
echo " <a href=\"call_center_queue_edit.php?id=".escape($call_center_queue_uuid)."&call_center_tier_uuid=".escape($field['call_center_tier_uuid'])."&a=delete\" alt=\"".$text['button-delete']."\" onclick=\"return confirm('".$text['confirm-delete']."');\">$v_link_label_delete</a>";
}
}
echo " </td>\n";
echo " </tr>\n";
$assigned_agents[] = $field['agent_name'];

12
app/switch/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
View File

@@ -124,9 +124,6 @@
domain_name = row.domain_name;
queue_name = row.queue_name;
queue_extension = row.queue_extension;
queue_language = row.queue_language;
queue_dialect = row.queue_dialect;
queue_voice = row.queue_voice;
queue_strategy = row.queue_strategy;
queue_moh_sound = row.queue_moh_sound;
queue_record_template = row.queue_record_template;
@@ -246,17 +243,10 @@
agent_busy_delay_time = row.agent_busy_delay_time;
agent_record = row.agent_record;
--set the language, voice and dialect
if (queue_language ~= nil and queue_dialect ~= nil and queue_voice ~= nil) then
sound_prefix = "sound_prefix="..sounds_dir.."/"..queue_language.."/"..queue_dialect .."/"..queue_voice;
else
sound_prefix = sounds_dir.."/en/us/callie";
end
--get and then set the complete agent_contact with the call_timeout and when necessary confirm
--confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
--if you change this variable also change app/call_center/call_center_agent_edit.php
confirm = ""..sound_prefix..",group_confirm_file=ivr/ivr-accept_reject_voicemail.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout="..agent_call_timeout;
confirm = "group_confirm_file=ivr/ivr-accept_reject_voicemail.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout="..agent_call_timeout;
local record = "";
if (agent_record == "true") then
record = string.format(",execute_on_pre_bridge='record_session %s/%s/archive/${strftime(%%Y)}/${strftime(%%b)}/${strftime(%%d)}/${uuid}.${record_ext}'", recordings_dir, domain_name)