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Update call_center_agent_status.php

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This commit is contained in:
FusionPBX
2020-03-31 12:44:23 -06:00
committed by GitHub
parent 88471e5aa3
commit 8e42f2001c
1 changed files with 87 additions and 79 deletions
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166
app/call_centers/call_center_agent_status.php
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@@ -60,9 +60,93 @@
//setup the event socket connection
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
//get the http post values and set them as php variables
if (count($_POST) > 0) {
//get the agents from the database
$sql = "select * from v_call_center_agents ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by agent_name asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database;
$agents = $database->select($sql, $parameters, 'all');
unset($sql, $parameters);
//get the agent list from event socket
$switch_cmd = 'callcenter_config agent list';
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$agent_list = csv_to_named_array($event_socket_str, '|');
//get the agent list from event socket
$switch_cmd = 'callcenter_config tier list';
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$call_center_tiers = csv_to_named_array($event_socket_str, '|');
//get the call center queues from the database
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by queue_name asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database;
$call_center_queues = $database->select($sql, $parameters, 'all');
unset($sql, $parameters);
//view_array($call_center_queues, false);
//add the status to the call_center_queues array
$x = 0;
foreach ($call_center_queues as $queue) {
//get the queue list from event socket
$switch_cmd = "callcenter_config queue list agents ".$queue['call_center_queue_uuid'];
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$queue_list = csv_to_named_array($event_socket_str, '|');
$call_center_queues[$x]['queue_list'] = $queue_list;
$x++;
}
//view_array($call_center_queues, false);
//get the agent status from mod_callcenter and update the agent status in the agents array
$x = 0;
foreach ($agents as $row) {
//add the domain name
$domain_name = $_SESSION['domains'][$row['domain_uuid']]['domain_name'];
$agents[$x]['domain_name'] = $domain_name;
//update the queue status
$i = 0;
foreach ($call_center_queues as $queue) {
$agents[$x]['queues'][$i]['agent_name'] = $row['agent_name'];
$agents[$x]['queues'][$i]['queue_name'] = $queue['queue_name'];
$agents[$x]['queues'][$i]['call_center_agent_uuid'] = $row['call_center_agent_uuid'];
$agents[$x]['queues'][$i]['call_center_queue_uuid'] = $queue['call_center_queue_uuid'];
$agents[$x]['queues'][$i]['queue_status'] = 'Logged Out';
foreach ($queue['queue_list'] as $queue_list) {
if ($row['call_center_agent_uuid'] == $queue_list['name']) {
$agents[$x]['queues'][$i]['queue_status'] = 'Available';
}
}
$i++;
}
//update the agent status
foreach ($agent_list as $r) {
if ($r['name'] == $row['call_center_agent_uuid']) {
$agents[$x]['agent_status'] = $r['status'];
}
}
//increment x
$x++;
}
//remove rows from the http post array where the status has not changed
if (count($_POST['agents']) > 0) {
foreach($_POST['agents'] as $key => $row) {
foreach($agents as $k => $field) {
if ($field['agent_name'] === $row['agent_name'] && $field['agent_status'] === $row['agent_status']) {
unset($_POST['agents'][$key]);
}
}
}
}
//use the http post array to change the status
if (count($_POST['agents']) > 0) {
foreach($_POST['agents'] as $row) {
if (strlen($row['agent_status']) > 0) {
//agent set status
@@ -182,82 +266,6 @@
return;
} //post
//get the agents from the database
$sql = "select * from v_call_center_agents ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by agent_name asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database;
$agents = $database->select($sql, $parameters, 'all');
unset($sql, $parameters);
//get the agent list from event socket
$switch_cmd = 'callcenter_config agent list';
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$agent_list = csv_to_named_array($event_socket_str, '|');
//get the agent list from event socket
$switch_cmd = 'callcenter_config tier list';
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$call_center_tiers = csv_to_named_array($event_socket_str, '|');
//get the call center queues from the database
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by queue_name asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database;
$call_center_queues = $database->select($sql, $parameters, 'all');
unset($sql, $parameters);
// view_array($call_center_queues, false);
//add the status to the call_center_queues array
$x = 0;
foreach ($call_center_queues as $queue) {
//get the queue list from event socket
$switch_cmd = "callcenter_config queue list agents ".$queue['call_center_queue_uuid'];
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$queue_list = csv_to_named_array($event_socket_str, '|');
$call_center_queues[$x]['queue_list'] = $queue_list;
$x++;
}
// view_array($call_center_queues, false);
//get the agent status from mod_callcenter and update the agent status in the agents array
$x = 0;
foreach ($agents as $row) {
//add the domain name
$domain_name = $_SESSION['domains'][$row['domain_uuid']]['domain_name'];
$agents[$x]['domain_name'] = $domain_name;
//update the queue status
$i = 0;
foreach ($call_center_queues as $queue) {
$agents[$x]['queues'][$i]['agent_name'] = $row['agent_name'];
$agents[$x]['queues'][$i]['queue_name'] = $queue['queue_name'];
$agents[$x]['queues'][$i]['call_center_agent_uuid'] = $row['call_center_agent_uuid'];
$agents[$x]['queues'][$i]['call_center_queue_uuid'] = $queue['call_center_queue_uuid'];
$agents[$x]['queues'][$i]['queue_status'] = 'Logged Out';
foreach ($queue['queue_list'] as $queue_list) {
if ($row['call_center_agent_uuid'] == $queue_list['name']) {
$agents[$x]['queues'][$i]['queue_status'] = 'Available';
}
}
$i++;
}
//update the agent status
foreach ($agent_list as $r) {
if ($r['name'] == $row['call_center_agent_uuid']) {
$agents[$x]['agent_status'] = $r['status'];
}
}
//increment x
$x++;
}
//includes the header
$document['title'] = $text['title-call_center_agent_status'];
require_once "resources/header.php";
@@ -386,4 +394,4 @@
//show the footer
require_once "resources/footer.php";
?>
?>