mirror of
https://github.com/fusionpbx/fusionpbx.git
synced 2026-01-06 11:43:50 +00:00
Call Center: List view updates for Agent Status.
This commit is contained in:
Nate
@@ -17,7 +17,7 @@
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2018
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2019
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
@@ -28,6 +28,7 @@
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
require_once "resources/paging.php";
|
||||
|
||||
//check permissions
|
||||
if (permission_exists('call_center_agent_view')) {
|
||||
@@ -42,11 +43,6 @@
|
||||
$language = new text;
|
||||
$text = $language->get();
|
||||
|
||||
//includes and title
|
||||
require_once "resources/header.php";
|
||||
$document['title'] = $text['title-call_center_agent_status'];
|
||||
require_once "resources/paging.php";
|
||||
|
||||
//get the agents from the database
|
||||
$sql = "select * from v_call_center_tiers ";
|
||||
$sql .= "where domain_uuid = :domain_uuid ";
|
||||
@@ -67,11 +63,6 @@
|
||||
//get the http post values and set them as php variables
|
||||
if (count($_POST) > 0) {
|
||||
|
||||
//debug info
|
||||
//echo "<pre>\n";
|
||||
//print_r($_POST);
|
||||
//echo "</pre>\n";
|
||||
|
||||
foreach($_POST['agents'] as $row) {
|
||||
if (strlen($row['agent_status']) > 0) {
|
||||
//agent set status
|
||||
@@ -219,6 +210,8 @@
|
||||
$call_center_queues = $database->select($sql, $parameters, 'all');
|
||||
unset($sql, $parameters);
|
||||
|
||||
// view_array($call_center_queues, false);
|
||||
|
||||
//add the status to the call_center_queues array
|
||||
$x = 0;
|
||||
foreach ($call_center_queues as $queue) {
|
||||
@@ -230,6 +223,8 @@
|
||||
$x++;
|
||||
}
|
||||
|
||||
// view_array($call_center_queues, false);
|
||||
|
||||
//get the agent status from mod_callcenter and update the agent status in the agents array
|
||||
$x = 0;
|
||||
foreach ($agents as $row) {
|
||||
@@ -263,132 +258,132 @@
|
||||
$x++;
|
||||
}
|
||||
|
||||
//debug info
|
||||
//echo "<pre>\n";
|
||||
//print_r($agents);
|
||||
//echo "</pre>\n";
|
||||
//includes the header
|
||||
$document['title'] = $text['title-call_center_agent_status'];
|
||||
require_once "resources/header.php";
|
||||
|
||||
//set the row style
|
||||
$c = 0;
|
||||
$row_style["0"] = "row_style0";
|
||||
$row_style["1"] = "row_style1";
|
||||
//radio button cycle script
|
||||
echo "<script>\n";
|
||||
echo " function get_selected(radio_group) {\n";
|
||||
echo " for (var i = 0; i < radio_group.length; i++) {\n";
|
||||
echo " if (radio_group[i].checked) { return i; }\n";
|
||||
echo " }\n";
|
||||
echo " return 0;\n";
|
||||
echo " }\n";
|
||||
|
||||
echo " function cycle(radio_group_name) {\n";
|
||||
echo " var radios = document.getElementsByName(radio_group_name);\n";
|
||||
echo " var i = get_selected(radios);\n";
|
||||
echo " if (i+1 == radios.length) {\n";
|
||||
echo " radios[0].checked = true;\n";
|
||||
echo " }\n";
|
||||
echo " else {\n";
|
||||
echo " radios[i+1].checked = true;\n";
|
||||
echo " }\n";
|
||||
echo " }\n";
|
||||
echo "</script>\n";
|
||||
|
||||
//show the content
|
||||
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_agent_status']."</b></td>\n";
|
||||
echo "<td width='50%' align='right'>\n";
|
||||
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
|
||||
echo " <input type='button' class='btn' name='' alt='".$text['button-refresh']."' onclick=\"window.location='call_center_agent_status.php'\" value='".$text['button-refresh']."'>\n";
|
||||
echo "</td>\n";
|
||||
echo "<div class='action_bar' id='action_bar'>\n";
|
||||
echo " <div class='heading'><b>".$text['header-call_center_agent_status']."</b></div>\n";
|
||||
echo " <div class='actions'>\n";
|
||||
echo button::create(['type'=>'button','label'=>$text['button-back'],'icon'=>$_SESSION['theme']['button_icon_back'],'collapse'=>'hide-xs','style'=>'margin-right: 15px;','link'=>'call_center_queues.php']);
|
||||
echo button::create(['type'=>'button','label'=>$text['button-refresh'],'icon'=>$_SESSION['theme']['button_icon_refresh'],'collapse'=>'hide-xs','link'=>'call_center_agent_status.php']);
|
||||
echo button::create(['type'=>'button','label'=>$text['button-save'],'icon'=>$_SESSION['theme']['button_icon_save'],'collapse'=>'hide-xs','onclick'=>"list_form_submit('form_list');"]);
|
||||
echo " </div>\n";
|
||||
echo " <div style='clear: both;'></div>\n";
|
||||
echo "</div>\n";
|
||||
|
||||
echo $text['description-call_center_agent_status']."\n";
|
||||
echo "<br /><br />\n";
|
||||
|
||||
echo "<form id='form_list' method='post' action=''>\n";
|
||||
|
||||
echo "<table class='list'>\n";
|
||||
echo "<tr class='list-header'>\n";
|
||||
echo " <th class='pct-20'>".$text['label-agent']."</th>\n";
|
||||
echo " <th class='shrink'>".$text['label-status']."</th>\n";
|
||||
// echo " <th>".$text['label-options']."</th>\n";
|
||||
echo " <th class='pct-20 hide-sm-dn'> </th>\n";
|
||||
if ($per_queue_login) {
|
||||
echo " <th class='pct-40'>".$text['label-queues']."</th>\n";
|
||||
}
|
||||
echo "</tr>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td align='left' colspan='2'>\n";
|
||||
echo $text['description-call_center_agent_status']."<br /><br />\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "</table>\n";
|
||||
|
||||
echo "<form method='post' name='frm' action=''>\n";
|
||||
echo "<table width='100%' border='0' cellpadding='2' cellspacing='2'>\n";
|
||||
echo "<tr>\n";
|
||||
echo " <th>".$text['label-agent']."</th>\n";
|
||||
echo " <th>".$text['label-status']."</th>\n";
|
||||
echo " <th>".$text['label-options']."</th>\n";
|
||||
echo " <th>".$text['label-queues']."</th>\n";
|
||||
echo "</tr>\n";
|
||||
$x = 0;
|
||||
foreach($agents as $row) {
|
||||
$html = "<tr>\n";
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."'>".escape($row['agent_name'])." </td>\n";
|
||||
if (is_array($agents) && @sizeof($agents) != 0) {
|
||||
$x = 0;
|
||||
foreach ($agents as $row) {
|
||||
$onclick = "onclick=\"cycle('agents[".$x."][agent_status]');\"";
|
||||
$html = "<tr class='list-row'>\n";
|
||||
$html .= " <td ".$onclick.">".escape($row['agent_name'])." </td>\n";
|
||||
// $html .= " <td>".escape($row['agent_status'])." </td>\n";
|
||||
$html .= " <td class='no-wrap'>";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($row['agent_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' value='".escape($row['call_center_agent_uuid'])."'>\n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Available' ".($row['agent_status'] == 'Available' ? "checked='checked'" : null)."> ".$text['option-available']."</label>\n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($row['agent_status'] == 'Logged Out' ? "checked='checked'" : null)."> ".$text['option-logged_out']."</label>\n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='On Break' ".($row['agent_status'] == 'On Break' ? "checked='checked'" : null)."> ".$text['option-on_break']."</label>\n";
|
||||
// $html .= " <label><input type='radio' name='agents[".$x."][agent_status]' value='Do Not Disturb' ".($row['agent_status'] == 'Do Not Disturb' ? "checked='checked'" : null)."> ".$text['option-do_not_disturb']."</label>\n";
|
||||
$html .= " </td>\n";
|
||||
$html .= " <td ".$onclick." class='hide-sm-dn'> </td>\n";
|
||||
|
||||
//$html .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_name']." </td>\n";
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."'>".escape($row['agent_status'])." </td>\n";
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".escape($row['agent_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' id='agent_".$x."_uuid' value='".escape($row['call_center_agent_uuid'])."'>\n";
|
||||
//$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'> <label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'> <label for='agent_".$x."_status_available'>".$text['option-available']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'> <label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'> <label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label> \n";
|
||||
//$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'> ".$text['option-do_not_disturb']."</label>\n";
|
||||
$html .= " </td>\n";
|
||||
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
|
||||
if (is_array($row['queues']) && $per_queue_login) {
|
||||
$html .= " <table width='100%' border='0' cellpadding='2' cellspacing='2'>\n";
|
||||
$html .= " <tr>\n";
|
||||
$html .= " <th>".$text['label-agent']."</th>\n";
|
||||
$html .= " <th width='100'>".$text['label-status']."</th>\n";
|
||||
$html .= " <th>".$text['label-options']."</th>\n";
|
||||
$html .= " </tr>\n";
|
||||
foreach ($row['queues'] as $queue) {
|
||||
$x++;
|
||||
$html .= " <tr>\n";
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."'>\n";
|
||||
$html .= " ".$queue['queue_name']."\n";
|
||||
$html .= " </td>\n";
|
||||
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."'>\n";
|
||||
//.$row[queue_status]."
|
||||
if ($queue['queue_status'] == "Available") {
|
||||
$html .= " ".$text['option-available']."\n";
|
||||
if ($per_queue_login) {
|
||||
$html .= " <td class='description'>";
|
||||
if (is_array($row['queues'])) {
|
||||
$html .= " <table class='list' style='border-width: 1px 1px 0 1px; border-style: solid; border-color: ".$_SESSION['theme']['table_row_border_color']['text'].";'>\n";
|
||||
// $html .= " <tr>\n";
|
||||
// $html .= " <th>".$text['label-queue']."</th>\n";
|
||||
// $html .= " <th>".$text['label-status']."</th>\n";
|
||||
// $html .= " <th>".$text['label-options']."</th>\n";
|
||||
// $html .= " </tr>\n";
|
||||
foreach ($row['queues'] as $queue) {
|
||||
$x++;
|
||||
$onclick = "onclick=\"cycle('agents[".$x."][agent_status]');\"";
|
||||
$html .= " <tr class='list-row'>\n";
|
||||
$html .= " <td ".$onclick." class='pct-80 no-wrap'>".$queue['queue_name']."</td>\n";
|
||||
// $html .= " <td>\n";
|
||||
// if ($queue['queue_status'] == "Available") {
|
||||
// $html .= " ".$text['option-available']."\n";
|
||||
// }
|
||||
// if ($queue['queue_status'] == "Logged Out") {
|
||||
// $html .= " ".$text['option-logged_out']."\n";
|
||||
// }
|
||||
// $html .= " </td>\n";
|
||||
$html .= " <td class='no-wrap right'>";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][queue_name]' value='".escape($queue['queue_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($row['agent_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][user_uuid]' value='".escape($row['user_uuid'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][queue_uuid]' value='".escape($queue['call_center_queue_uuid'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' value='".escape($row['call_center_agent_uuid'])."'>\n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Available' ".($queue['queue_status'] == 'Available' ? "checked='checked'" : null)."> ".$text['option-available']."</label> \n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($queue['queue_status'] == 'Logged Out' ? "checked='checked'" : null)."> ".$text['option-logged_out']."</label>\n";
|
||||
$html .= " </td>\n";
|
||||
$html .= " </tr>\n";
|
||||
}
|
||||
$html .= " </table>\n";
|
||||
}
|
||||
if ($queue['queue_status'] == "Logged Out") {
|
||||
$html .= " ".$text['option-logged_out']."\n";
|
||||
}
|
||||
$html .= " </td>\n";
|
||||
|
||||
$html .= " <td valign='middle' class='".$row_style[$c]."' nowrap='nowrap'>";
|
||||
//$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'> <label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'> <label for='agent_".$x."_status_available'>".$text['option-available']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'> <label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label> \n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][queue_name]' id='queue_".$x."_name' value='".escape($queue['queue_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".escape($row['agent_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][user_uuid]' id='agent_".$x."_name' value='".escape($row['user_uuid'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][queue_uuid]' id='queue_".$x."_uuid' value='".escape($queue['call_center_queue_uuid'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' id='agent_".$x."_uuid' value='".escape($row['call_center_agent_uuid'])."'>\n";
|
||||
$html .= " </td>\n";
|
||||
$html .= " </tr>\n";
|
||||
$html .= " </td>\n";
|
||||
}
|
||||
$html .= " </table>\n";
|
||||
}
|
||||
$html .= " </td>\n";
|
||||
$html .= "</tr>\n";
|
||||
if (count($_SESSION['domains']) > 1) {
|
||||
if ($row['domain_name'] == $_SESSION['domain_name']) {
|
||||
$html .= "</tr>\n";
|
||||
if (count($_SESSION['domains']) > 1) {
|
||||
if ($row['domain_name'] == $_SESSION['domain_name']) {
|
||||
echo $html;
|
||||
}
|
||||
}
|
||||
else {
|
||||
echo $html;
|
||||
if ($c==0) { $c=1; } else { $c=0; }
|
||||
}
|
||||
$x++;
|
||||
}
|
||||
else {
|
||||
echo $html;
|
||||
if ($c==0) { $c=1; } else { $c=0; }
|
||||
}
|
||||
$x++;
|
||||
} //end foreach
|
||||
unset($sql, $agents);
|
||||
unset($agents);
|
||||
}
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td colspan='11' align='left'>\n";
|
||||
echo " <table width='100%' cellpadding='0' cellspacing='0'>\n";
|
||||
echo " <tr>\n";
|
||||
echo " <td width='33.3%' nowrap> </td>\n";
|
||||
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
|
||||
echo " <td width='33.3%' align='right'>\n";
|
||||
echo " <br />\n";
|
||||
echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
|
||||
echo " </td>\n";
|
||||
echo " </tr>\n";
|
||||
echo " </table>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "</table>";
|
||||
echo "<br><br>";
|
||||
echo "</table>\n";
|
||||
echo "<br />\n";
|
||||
echo "<input type='hidden' name='".$token['name']."' value='".$token['hash']."'>\n";
|
||||
echo "</form>\n";
|
||||
|
||||
//show the footer
|
||||
require_once "resources/footer.php";
|
||||
|
||||
?>
|
||||
?>
|
||||
Reference in New Issue
Block a user