mirror of
https://github.com/fusionpbx/fusionpbx.git
synced 2025-12-30 00:53:50 +00:00
Call Center: List view updates for Agent Status.
This commit is contained in:
Nate
@@ -1101,6 +1101,46 @@ $text['label-record_template']['ru-ru'] = "Запись";
|
||||
$text['label-record_template']['sv-se'] = "Spela In";
|
||||
$text['label-record_template']['uk-ua'] = "Запис";
|
||||
|
||||
$text['label-queue']['en-us'] = "Queue";
|
||||
$text['label-queue']['ar-eg'] = "طابور";
|
||||
$text['label-queue']['de-at'] = "Warteschlange"; //copied from de-de
|
||||
$text['label-queue']['de-ch'] = "Warteschlange"; //copied from de-de
|
||||
$text['label-queue']['de-de'] = "Warteschlange";
|
||||
$text['label-queue']['es-cl'] = "Cola";
|
||||
$text['label-queue']['es-mx'] = "Cola"; //copied from es-cl
|
||||
$text['label-queue']['fr-ca'] = "File"; //copied from fr-fr
|
||||
$text['label-queue']['fr-fr'] = "File";
|
||||
$text['label-queue']['he-il'] = "תור";
|
||||
$text['label-queue']['it-it'] = "Code";
|
||||
$text['label-queue']['nl-nl'] = "Wachtrij";
|
||||
$text['label-queue']['pl-pl'] = "Kolejka";
|
||||
$text['label-queue']['pt-br'] = "Fila"; //copied from pt-pt
|
||||
$text['label-queue']['pt-pt'] = "Fila";
|
||||
$text['label-queue']['ro-ro'] = "";
|
||||
$text['label-queue']['ru-ru'] = "Очередь";
|
||||
$text['label-queue']['sv-se'] = "Grupp";
|
||||
$text['label-queue']['uk-ua'] = "";
|
||||
|
||||
$text['label-queues']['en-us'] = "Queues";
|
||||
$text['label-queues']['ar-eg'] = "";
|
||||
$text['label-queues']['de-at'] = "Warteschlangen"; //copied from de-de
|
||||
$text['label-queues']['de-ch'] = "Warteschlangen"; //copied from de-de
|
||||
$text['label-queues']['de-de'] = "Warteschlangen";
|
||||
$text['label-queues']['es-cl'] = "Colas";
|
||||
$text['label-queues']['es-mx'] = "Colas"; //copied from es-cl
|
||||
$text['label-queues']['fr-ca'] = "Files d'attente"; //copied from fr-fr
|
||||
$text['label-queues']['fr-fr'] = "Files d'attente";
|
||||
$text['label-queues']['he-il'] = "";
|
||||
$text['label-queues']['it-it'] = "Code";
|
||||
$text['label-queues']['nl-nl'] = "Wachtrijen";
|
||||
$text['label-queues']['pl-pl'] = "Kolejki";
|
||||
$text['label-queues']['pt-br'] = "Filas"; //copied from pt-pt
|
||||
$text['label-queues']['pt-pt'] = "Filas";
|
||||
$text['label-queues']['ro-ro'] = "";
|
||||
$text['label-queues']['ru-ru'] = "Очереди";
|
||||
$text['label-queues']['sv-se'] = "Kö:er";
|
||||
$text['label-queues']['uk-ua'] = "";
|
||||
|
||||
$text['label-queue_name']['en-us'] = "Queue Name";
|
||||
$text['label-queue_name']['ar-eg'] = "";
|
||||
$text['label-queue_name']['de-at'] = "Name der Warteschlange"; //copied from de-de
|
||||
|
||||
@@ -17,7 +17,7 @@
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2017
|
||||
Portions created by the Initial Developer are Copyright (C) 2017-2019
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
@@ -28,6 +28,7 @@
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
require_once "resources/paging.php";
|
||||
|
||||
//check permissions
|
||||
if (permission_exists('call_center_queue_view')) {
|
||||
@@ -42,11 +43,6 @@
|
||||
$language = new text;
|
||||
$text = $language->get($_SESSION['domain']['language']['code'], 'app/call_centers');
|
||||
|
||||
//includes and title
|
||||
require_once "resources/header.php";
|
||||
$document['title'] = $text['title-call_center_queues'];
|
||||
require_once "resources/paging.php";
|
||||
|
||||
//get http variables and set as php variables
|
||||
$order_by = $_GET["order_by"];
|
||||
$order = $_GET["order"];
|
||||
@@ -56,11 +52,8 @@
|
||||
|
||||
//get the http post values and set them as php variables
|
||||
if (count($_POST) > 0) {
|
||||
foreach($_POST['agents'] as $row) {
|
||||
foreach ($_POST['agents'] as $row) {
|
||||
if (strlen($row['agent_status']) > 0) {
|
||||
//echo "<pre>\n";
|
||||
//print_r($row);
|
||||
//echo "</pre>\n";
|
||||
|
||||
//agent set status
|
||||
if ($fp) {
|
||||
@@ -72,9 +65,6 @@
|
||||
$parameters['user_status'] = $row['agent_status'];
|
||||
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
|
||||
$parameters['username'] = $row['agent_name'];
|
||||
//$database = new database;
|
||||
//$database->execute($sql, $parameters);
|
||||
//unset($sql, $parameters);
|
||||
|
||||
//set the agent status to available and assign the agent to the queue with the tier
|
||||
if ($row['agent_status'] == 'Available') {
|
||||
@@ -93,20 +83,24 @@
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
}
|
||||
|
||||
//echo $cmd."\n";
|
||||
usleep(200);
|
||||
unset($parameters);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
//set message
|
||||
//...
|
||||
|
||||
//redirect
|
||||
header('Location: '.PROJECT_PATH.'/core/user_settings/user_dashboard.php');
|
||||
exit;
|
||||
}
|
||||
|
||||
//get the agent list from event socket
|
||||
$switch_cmd = 'callcenter_config tier list';
|
||||
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
|
||||
$call_center_tiers = csv_to_named_array($event_socket_str, '|');
|
||||
//echo "<pre>\n";
|
||||
//print_r($call_center_tiers);
|
||||
//echo "</pre>\n";
|
||||
|
||||
//get the call center queues from the database
|
||||
$sql = "select * from v_call_center_queues ";
|
||||
@@ -115,122 +109,110 @@
|
||||
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
|
||||
$database = new database;
|
||||
$call_center_queues = $database->select($sql, $parameters, 'all');
|
||||
$num_rows = !is_array($call_center_queues) ? 0 : @sizeof($call_center_queues);
|
||||
unset($sql, $parameters);
|
||||
|
||||
//get the agents from the database
|
||||
$sql = "select * from v_call_center_agents ";
|
||||
$sql .= "where user_uuid = :user_uuid ";
|
||||
$sql .= "and domain_uuid = :domain_uuid ";
|
||||
//$sql .= "ORDER BY agent_name ASC ";
|
||||
$parameters['user_uuid'] = $_SESSION['user_uuid'];
|
||||
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
|
||||
$database = new database;
|
||||
$agent = $database->select($sql, $parameters, 'all');
|
||||
unset($sql, $parameters);
|
||||
//echo "<pre>\n";
|
||||
//print_r($agent);
|
||||
//echo "</pre>\n";
|
||||
|
||||
//update the queue status
|
||||
$x = 0;
|
||||
foreach ($call_center_queues as $queue) {
|
||||
$call_center_queues[$x]['queue_status'] = 'Logged Out';
|
||||
foreach ($call_center_tiers as $tier) {
|
||||
if ($queue['queue_name'] .'@'. $_SESSION['domain_name'] == $tier['queue']
|
||||
&& $agent['agent_name'] .'@'. $_SESSION['domain_name'] == $tier['agent']) {
|
||||
if (
|
||||
$queue['queue_name'] .'@'. $_SESSION['domain_name'] == $tier['queue']
|
||||
&& $agent['agent_name'] .'@'. $_SESSION['domain_name'] == $tier['agent']
|
||||
) {
|
||||
$call_center_queues[$x]['queue_status'] = 'Available';
|
||||
}
|
||||
}
|
||||
$x++;
|
||||
}
|
||||
//echo "<pre>\n";
|
||||
//print_r($call_center_queues);
|
||||
//echo "</pre>\n";
|
||||
|
||||
//set the row styles
|
||||
$c = 0;
|
||||
$row_style["0"] = "row_style0";
|
||||
$row_style["1"] = "row_style1";
|
||||
//includes the header
|
||||
require_once "resources/header.php";
|
||||
|
||||
//radio button cycle script
|
||||
echo "<script>\n";
|
||||
echo " function get_selected(radio_group) {\n";
|
||||
echo " for (var i = 0; i < radio_group.length; i++) {\n";
|
||||
echo " if (radio_group[i].checked) { return i; }\n";
|
||||
echo " }\n";
|
||||
echo " return 0;\n";
|
||||
echo " }\n";
|
||||
|
||||
echo " function cycle(radio_group_name) {\n";
|
||||
echo " var radios = document.getElementsByName(radio_group_name);\n";
|
||||
echo " var i = get_selected(radios);\n";
|
||||
echo " if (i+1 == radios.length) {\n";
|
||||
echo " radios[0].checked = true;\n";
|
||||
echo " }\n";
|
||||
echo " else {\n";
|
||||
echo " radios[i+1].checked = true;\n";
|
||||
echo " }\n";
|
||||
echo " }\n";
|
||||
echo "</script>\n";
|
||||
|
||||
//show the content
|
||||
echo "<form method='post' name='frm' action=''>\n";
|
||||
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo " <td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_queues']."</b></td>\n";
|
||||
echo " <td width='50%' align='right'>\n";
|
||||
echo " <h3>".$text['label-agent']."</h3> <b>".$agent['agent_name']."</b>\n";
|
||||
echo " </td>\n";
|
||||
echo "</tr>\n";
|
||||
//echo "<tr>\n";
|
||||
//echo " <td align='left' colspan='2'>\n";
|
||||
//echo $text['description-call_center_queues']."<br /><br />\n";
|
||||
//echo " </td>\n";
|
||||
//echo "</tr>\n";
|
||||
echo "</table>\n";
|
||||
echo "<div class='action_bar sub'>\n";
|
||||
echo " <div class='heading'><b>".$text['header-call_center_queues'].($agent['agent_name'] != '' ? " </b> Agent: <strong>".$agent['agent_name']."</strong>" : "</b>")."</div>\n";
|
||||
echo " <div class='actions'>\n";
|
||||
echo button::create(['type'=>'button','label'=>$text['button-save'],'icon'=>$_SESSION['theme']['button_icon_save'],'collapse'=>false,'onclick'=>"list_form_submit('form_list_call_center_agent_dashboard');"]);
|
||||
echo " </div>\n";
|
||||
echo " <div style='clear: both;'></div>\n";
|
||||
echo "</div>\n";
|
||||
|
||||
echo "<table class='tr_hover' width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<form id='form_list_call_center_agent_dashboard' method='post' action=''>\n";
|
||||
|
||||
echo "<table class='list'>\n";
|
||||
echo "<tr class='list-header'>\n";
|
||||
echo " <th>".$text['label-queue_name']."</th>\n";
|
||||
echo " <th>".$text['label-status']."</th>\n";
|
||||
echo " <th>".$text['label-options']."</th>\n";
|
||||
echo " <th class='shrink'>".$text['label-status']."</th>\n";
|
||||
// echo " <th>".$text['label-options']."</th>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
if (count($call_center_queues) > 0) {
|
||||
if (is_array($call_center_queues) && @sizeof($call_center_queues) != 0) {
|
||||
$x = 0;
|
||||
foreach($call_center_queues as $row) {
|
||||
echo "<tr>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>\n";
|
||||
echo " ".escape($row['queue_name'])."\n";
|
||||
foreach ($call_center_queues as $row) {
|
||||
$onclick = "onclick=\"cycle('agents[".$x."][agent_status]');\"";
|
||||
echo "<tr class='list-row'>\n";
|
||||
echo " <td ".$onclick.">".escape($row['queue_name'])."</td>\n";
|
||||
// echo " <td>";
|
||||
// if ($row['queue_status'] == "Available") {
|
||||
// echo $text['option-available'];
|
||||
// }
|
||||
// if ($row['queue_status'] == "Logged Out") {
|
||||
// echo $text['option-logged_out'];
|
||||
// }
|
||||
// echo " </td>\n";
|
||||
echo " <td class='no-wrap right'>\n";
|
||||
echo " <input type='hidden' name='agents[".$x."][queue_name]' value='".escape($row['queue_name'])."'>\n";
|
||||
echo " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($agent['agent_name'])."'>\n";
|
||||
echo " <input type='hidden' name='agents[".$x."][id]' value='".escape($agent['call_center_agent_uuid'])."'>\n";
|
||||
echo " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Available' ".($row['queue_status'] == 'Available' ? "checked='checked'" : null)."> ".$text['option-available']."</label>\n";
|
||||
echo " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($row['queue_status'] == 'Logged Out' ? "checked='checked'" : null)."> ".$text['option-logged_out']."</label>\n";
|
||||
echo " </td>\n";
|
||||
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>\n";
|
||||
if ($row['queue_status'] == "Available") {
|
||||
echo $text['option-available'];
|
||||
}
|
||||
if ($row['queue_status'] == "Logged Out") {
|
||||
echo $text['option-logged_out'];
|
||||
}
|
||||
echo " </td>\n";
|
||||
|
||||
echo " <td valign='middle' class='".$row_style[$c]."' nowrap='nowrap'>";
|
||||
echo " <input type='hidden' name='agents[".$x."][queue_name]' id='agent_".$x."_name' value='".escape($row['queue_name'])."'>\n";
|
||||
echo " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$agent['agent_name']."'>\n";
|
||||
echo " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_name' value='".$agent['call_center_agent_uuid']."'>\n";
|
||||
//echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'> <label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label> \n";
|
||||
echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'> <label for='agent_".$x."_status_available'>".$text['option-available']."</label> \n";
|
||||
echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'> <label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label> \n";
|
||||
//echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'> <label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label> \n";
|
||||
//echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'> ".$text['option-do_not_disturb']."</label>\n";
|
||||
echo " </td>\n";
|
||||
|
||||
//echo " <td valign='top' class='row_stylebg'>".$row[queue_description]." </td>\n";
|
||||
echo "</tr>\n";
|
||||
$x++;
|
||||
if ($c==0) { $c=1; } else { $c=0; }
|
||||
} //end foreach
|
||||
unset($sql, $result, $row_count);
|
||||
} //end if results
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td colspan='11' align='left'>\n";
|
||||
echo " <table width='100%' cellpadding='0' cellspacing='0'>\n";
|
||||
echo " <tr>\n";
|
||||
echo " <td width='33.3%' nowrap> </td>\n";
|
||||
echo " <td width='33.3%' align='center' nowrap></td>\n";
|
||||
echo " <td width='33.3%' align='right'>\n";
|
||||
echo " <br />\n";
|
||||
echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
|
||||
echo " </td>\n";
|
||||
echo " </tr>\n";
|
||||
echo " </table>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
}
|
||||
unset($call_center_queues);
|
||||
}
|
||||
|
||||
|
||||
echo "</table>";
|
||||
echo "<br><br>";
|
||||
echo "</table>\n";
|
||||
echo "<br />\n";
|
||||
echo "<input type='hidden' name='".$token['name']."' value='".$token['hash']."'>\n";
|
||||
echo "</form>\n";
|
||||
|
||||
//include footer
|
||||
require_once "resources/footer.php";
|
||||
?>
|
||||
|
||||
?>
|
||||
@@ -17,7 +17,7 @@
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2018
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2019
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
@@ -28,6 +28,7 @@
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
require_once "resources/paging.php";
|
||||
|
||||
//check permissions
|
||||
if (permission_exists('call_center_agent_view')) {
|
||||
@@ -42,11 +43,6 @@
|
||||
$language = new text;
|
||||
$text = $language->get();
|
||||
|
||||
//includes and title
|
||||
require_once "resources/header.php";
|
||||
$document['title'] = $text['title-call_center_agent_status'];
|
||||
require_once "resources/paging.php";
|
||||
|
||||
//get the agents from the database
|
||||
$sql = "select * from v_call_center_tiers ";
|
||||
$sql .= "where domain_uuid = :domain_uuid ";
|
||||
@@ -67,11 +63,6 @@
|
||||
//get the http post values and set them as php variables
|
||||
if (count($_POST) > 0) {
|
||||
|
||||
//debug info
|
||||
//echo "<pre>\n";
|
||||
//print_r($_POST);
|
||||
//echo "</pre>\n";
|
||||
|
||||
foreach($_POST['agents'] as $row) {
|
||||
if (strlen($row['agent_status']) > 0) {
|
||||
//agent set status
|
||||
@@ -219,6 +210,8 @@
|
||||
$call_center_queues = $database->select($sql, $parameters, 'all');
|
||||
unset($sql, $parameters);
|
||||
|
||||
// view_array($call_center_queues, false);
|
||||
|
||||
//add the status to the call_center_queues array
|
||||
$x = 0;
|
||||
foreach ($call_center_queues as $queue) {
|
||||
@@ -230,6 +223,8 @@
|
||||
$x++;
|
||||
}
|
||||
|
||||
// view_array($call_center_queues, false);
|
||||
|
||||
//get the agent status from mod_callcenter and update the agent status in the agents array
|
||||
$x = 0;
|
||||
foreach ($agents as $row) {
|
||||
@@ -263,132 +258,132 @@
|
||||
$x++;
|
||||
}
|
||||
|
||||
//debug info
|
||||
//echo "<pre>\n";
|
||||
//print_r($agents);
|
||||
//echo "</pre>\n";
|
||||
//includes the header
|
||||
$document['title'] = $text['title-call_center_agent_status'];
|
||||
require_once "resources/header.php";
|
||||
|
||||
//set the row style
|
||||
$c = 0;
|
||||
$row_style["0"] = "row_style0";
|
||||
$row_style["1"] = "row_style1";
|
||||
//radio button cycle script
|
||||
echo "<script>\n";
|
||||
echo " function get_selected(radio_group) {\n";
|
||||
echo " for (var i = 0; i < radio_group.length; i++) {\n";
|
||||
echo " if (radio_group[i].checked) { return i; }\n";
|
||||
echo " }\n";
|
||||
echo " return 0;\n";
|
||||
echo " }\n";
|
||||
|
||||
echo " function cycle(radio_group_name) {\n";
|
||||
echo " var radios = document.getElementsByName(radio_group_name);\n";
|
||||
echo " var i = get_selected(radios);\n";
|
||||
echo " if (i+1 == radios.length) {\n";
|
||||
echo " radios[0].checked = true;\n";
|
||||
echo " }\n";
|
||||
echo " else {\n";
|
||||
echo " radios[i+1].checked = true;\n";
|
||||
echo " }\n";
|
||||
echo " }\n";
|
||||
echo "</script>\n";
|
||||
|
||||
//show the content
|
||||
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_agent_status']."</b></td>\n";
|
||||
echo "<td width='50%' align='right'>\n";
|
||||
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
|
||||
echo " <input type='button' class='btn' name='' alt='".$text['button-refresh']."' onclick=\"window.location='call_center_agent_status.php'\" value='".$text['button-refresh']."'>\n";
|
||||
echo "</td>\n";
|
||||
echo "<div class='action_bar' id='action_bar'>\n";
|
||||
echo " <div class='heading'><b>".$text['header-call_center_agent_status']."</b></div>\n";
|
||||
echo " <div class='actions'>\n";
|
||||
echo button::create(['type'=>'button','label'=>$text['button-back'],'icon'=>$_SESSION['theme']['button_icon_back'],'collapse'=>'hide-xs','style'=>'margin-right: 15px;','link'=>'call_center_queues.php']);
|
||||
echo button::create(['type'=>'button','label'=>$text['button-refresh'],'icon'=>$_SESSION['theme']['button_icon_refresh'],'collapse'=>'hide-xs','link'=>'call_center_agent_status.php']);
|
||||
echo button::create(['type'=>'button','label'=>$text['button-save'],'icon'=>$_SESSION['theme']['button_icon_save'],'collapse'=>'hide-xs','onclick'=>"list_form_submit('form_list');"]);
|
||||
echo " </div>\n";
|
||||
echo " <div style='clear: both;'></div>\n";
|
||||
echo "</div>\n";
|
||||
|
||||
echo $text['description-call_center_agent_status']."\n";
|
||||
echo "<br /><br />\n";
|
||||
|
||||
echo "<form id='form_list' method='post' action=''>\n";
|
||||
|
||||
echo "<table class='list'>\n";
|
||||
echo "<tr class='list-header'>\n";
|
||||
echo " <th class='pct-20'>".$text['label-agent']."</th>\n";
|
||||
echo " <th class='shrink'>".$text['label-status']."</th>\n";
|
||||
// echo " <th>".$text['label-options']."</th>\n";
|
||||
echo " <th class='pct-20 hide-sm-dn'> </th>\n";
|
||||
if ($per_queue_login) {
|
||||
echo " <th class='pct-40'>".$text['label-queues']."</th>\n";
|
||||
}
|
||||
echo "</tr>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td align='left' colspan='2'>\n";
|
||||
echo $text['description-call_center_agent_status']."<br /><br />\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "</table>\n";
|
||||
|
||||
echo "<form method='post' name='frm' action=''>\n";
|
||||
echo "<table width='100%' border='0' cellpadding='2' cellspacing='2'>\n";
|
||||
echo "<tr>\n";
|
||||
echo " <th>".$text['label-agent']."</th>\n";
|
||||
echo " <th>".$text['label-status']."</th>\n";
|
||||
echo " <th>".$text['label-options']."</th>\n";
|
||||
echo " <th>".$text['label-queues']."</th>\n";
|
||||
echo "</tr>\n";
|
||||
$x = 0;
|
||||
foreach($agents as $row) {
|
||||
$html = "<tr>\n";
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."'>".escape($row['agent_name'])." </td>\n";
|
||||
if (is_array($agents) && @sizeof($agents) != 0) {
|
||||
$x = 0;
|
||||
foreach ($agents as $row) {
|
||||
$onclick = "onclick=\"cycle('agents[".$x."][agent_status]');\"";
|
||||
$html = "<tr class='list-row'>\n";
|
||||
$html .= " <td ".$onclick.">".escape($row['agent_name'])." </td>\n";
|
||||
// $html .= " <td>".escape($row['agent_status'])." </td>\n";
|
||||
$html .= " <td class='no-wrap'>";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($row['agent_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' value='".escape($row['call_center_agent_uuid'])."'>\n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Available' ".($row['agent_status'] == 'Available' ? "checked='checked'" : null)."> ".$text['option-available']."</label>\n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($row['agent_status'] == 'Logged Out' ? "checked='checked'" : null)."> ".$text['option-logged_out']."</label>\n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='On Break' ".($row['agent_status'] == 'On Break' ? "checked='checked'" : null)."> ".$text['option-on_break']."</label>\n";
|
||||
// $html .= " <label><input type='radio' name='agents[".$x."][agent_status]' value='Do Not Disturb' ".($row['agent_status'] == 'Do Not Disturb' ? "checked='checked'" : null)."> ".$text['option-do_not_disturb']."</label>\n";
|
||||
$html .= " </td>\n";
|
||||
$html .= " <td ".$onclick." class='hide-sm-dn'> </td>\n";
|
||||
|
||||
//$html .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_name']." </td>\n";
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."'>".escape($row['agent_status'])." </td>\n";
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".escape($row['agent_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' id='agent_".$x."_uuid' value='".escape($row['call_center_agent_uuid'])."'>\n";
|
||||
//$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'> <label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'> <label for='agent_".$x."_status_available'>".$text['option-available']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'> <label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'> <label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label> \n";
|
||||
//$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'> ".$text['option-do_not_disturb']."</label>\n";
|
||||
$html .= " </td>\n";
|
||||
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
|
||||
if (is_array($row['queues']) && $per_queue_login) {
|
||||
$html .= " <table width='100%' border='0' cellpadding='2' cellspacing='2'>\n";
|
||||
$html .= " <tr>\n";
|
||||
$html .= " <th>".$text['label-agent']."</th>\n";
|
||||
$html .= " <th width='100'>".$text['label-status']."</th>\n";
|
||||
$html .= " <th>".$text['label-options']."</th>\n";
|
||||
$html .= " </tr>\n";
|
||||
foreach ($row['queues'] as $queue) {
|
||||
$x++;
|
||||
$html .= " <tr>\n";
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."'>\n";
|
||||
$html .= " ".$queue['queue_name']."\n";
|
||||
$html .= " </td>\n";
|
||||
|
||||
$html .= " <td valign='top' class='".$row_style[$c]."'>\n";
|
||||
//.$row[queue_status]."
|
||||
if ($queue['queue_status'] == "Available") {
|
||||
$html .= " ".$text['option-available']."\n";
|
||||
if ($per_queue_login) {
|
||||
$html .= " <td class='description'>";
|
||||
if (is_array($row['queues'])) {
|
||||
$html .= " <table class='list' style='border-width: 1px 1px 0 1px; border-style: solid; border-color: ".$_SESSION['theme']['table_row_border_color']['text'].";'>\n";
|
||||
// $html .= " <tr>\n";
|
||||
// $html .= " <th>".$text['label-queue']."</th>\n";
|
||||
// $html .= " <th>".$text['label-status']."</th>\n";
|
||||
// $html .= " <th>".$text['label-options']."</th>\n";
|
||||
// $html .= " </tr>\n";
|
||||
foreach ($row['queues'] as $queue) {
|
||||
$x++;
|
||||
$onclick = "onclick=\"cycle('agents[".$x."][agent_status]');\"";
|
||||
$html .= " <tr class='list-row'>\n";
|
||||
$html .= " <td ".$onclick." class='pct-80 no-wrap'>".$queue['queue_name']."</td>\n";
|
||||
// $html .= " <td>\n";
|
||||
// if ($queue['queue_status'] == "Available") {
|
||||
// $html .= " ".$text['option-available']."\n";
|
||||
// }
|
||||
// if ($queue['queue_status'] == "Logged Out") {
|
||||
// $html .= " ".$text['option-logged_out']."\n";
|
||||
// }
|
||||
// $html .= " </td>\n";
|
||||
$html .= " <td class='no-wrap right'>";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][queue_name]' value='".escape($queue['queue_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($row['agent_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][user_uuid]' value='".escape($row['user_uuid'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][queue_uuid]' value='".escape($queue['call_center_queue_uuid'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' value='".escape($row['call_center_agent_uuid'])."'>\n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Available' ".($queue['queue_status'] == 'Available' ? "checked='checked'" : null)."> ".$text['option-available']."</label> \n";
|
||||
$html .= " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($queue['queue_status'] == 'Logged Out' ? "checked='checked'" : null)."> ".$text['option-logged_out']."</label>\n";
|
||||
$html .= " </td>\n";
|
||||
$html .= " </tr>\n";
|
||||
}
|
||||
$html .= " </table>\n";
|
||||
}
|
||||
if ($queue['queue_status'] == "Logged Out") {
|
||||
$html .= " ".$text['option-logged_out']."\n";
|
||||
}
|
||||
$html .= " </td>\n";
|
||||
|
||||
$html .= " <td valign='middle' class='".$row_style[$c]."' nowrap='nowrap'>";
|
||||
//$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'> <label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'> <label for='agent_".$x."_status_available'>".$text['option-available']."</label> \n";
|
||||
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'> <label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label> \n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][queue_name]' id='queue_".$x."_name' value='".escape($queue['queue_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".escape($row['agent_name'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][user_uuid]' id='agent_".$x."_name' value='".escape($row['user_uuid'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][queue_uuid]' id='queue_".$x."_uuid' value='".escape($queue['call_center_queue_uuid'])."'>\n";
|
||||
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' id='agent_".$x."_uuid' value='".escape($row['call_center_agent_uuid'])."'>\n";
|
||||
$html .= " </td>\n";
|
||||
$html .= " </tr>\n";
|
||||
$html .= " </td>\n";
|
||||
}
|
||||
$html .= " </table>\n";
|
||||
}
|
||||
$html .= " </td>\n";
|
||||
$html .= "</tr>\n";
|
||||
if (count($_SESSION['domains']) > 1) {
|
||||
if ($row['domain_name'] == $_SESSION['domain_name']) {
|
||||
$html .= "</tr>\n";
|
||||
if (count($_SESSION['domains']) > 1) {
|
||||
if ($row['domain_name'] == $_SESSION['domain_name']) {
|
||||
echo $html;
|
||||
}
|
||||
}
|
||||
else {
|
||||
echo $html;
|
||||
if ($c==0) { $c=1; } else { $c=0; }
|
||||
}
|
||||
$x++;
|
||||
}
|
||||
else {
|
||||
echo $html;
|
||||
if ($c==0) { $c=1; } else { $c=0; }
|
||||
}
|
||||
$x++;
|
||||
} //end foreach
|
||||
unset($sql, $agents);
|
||||
unset($agents);
|
||||
}
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td colspan='11' align='left'>\n";
|
||||
echo " <table width='100%' cellpadding='0' cellspacing='0'>\n";
|
||||
echo " <tr>\n";
|
||||
echo " <td width='33.3%' nowrap> </td>\n";
|
||||
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
|
||||
echo " <td width='33.3%' align='right'>\n";
|
||||
echo " <br />\n";
|
||||
echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
|
||||
echo " </td>\n";
|
||||
echo " </tr>\n";
|
||||
echo " </table>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "</table>";
|
||||
echo "<br><br>";
|
||||
echo "</table>\n";
|
||||
echo "<br />\n";
|
||||
echo "<input type='hidden' name='".$token['name']."' value='".$token['hash']."'>\n";
|
||||
echo "</form>\n";
|
||||
|
||||
//show the footer
|
||||
require_once "resources/footer.php";
|
||||
|
||||
?>
|
||||
?>
|
||||
Reference in New Issue
Block a user