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Added CDR dropdown for showing CC Queue calls (#6869)

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* Added dropdown for filtering Call Center Queues

* added more translations

* fixed the wrong permission that I had originally

* added the  Call Center dropdown to advanced search
This commit is contained in:
Antonio Fernandez
2024-01-13 16:14:51 -05:00
committed by GitHub
parent e665299fe4
commit 69fc0c8378
5 changed files with 89 additions and 2 deletions
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10
app/xml_cdr/app_config.php
View File

@@ -238,6 +238,16 @@
$apps[$x]['permissions'][$y]['name'] = "xml_cdr_extension_summary_all";
$y++;
$apps[$x]['permissions'][$y]['name'] = "xml_cdr_account_code";
$y++;
$apps[$x]['permissions'][$y]['name'] = "xml_cdr_cc_side";
$apps[$x]['permissions'][$y]['groups'][] = "user";
$apps[$x]['permissions'][$y]['groups'][] = "admin";
$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
$y++;
$apps[$x]['permissions'][$y]['name'] = "xml_cdr_call_center_queue_uuid";
$apps[$x]['permissions'][$y]['groups'][] = "user";
$apps[$x]['permissions'][$y]['groups'][] = "admin";
$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
//default settings
$y=0;

24
app/xml_cdr/app_languages.php
View File

@@ -3048,6 +3048,30 @@ $text['label-format']['zh-cn'] = "格式";
$text['label-format']['ja-jp'] = "フォーマット";
$text['label-format']['ko-kr'] = "체재";
$text['label-cc-queue']['en-us'] = "Call Center Queue";
$text['label-cc-queue']['en-gb'] = "Call Centre Queue";
$text['label-cc-queue']['ar-eg'] = "قائمة انتظار مركز الاتصال";
$text['label-cc-queue']['de-at'] = "Callcenter-Warteschlange";
$text['label-cc-queue']['de-ch'] = "Callcenter-Warteschlange";
$text['label-cc-queue']['de-de'] = "Callcenter-Warteschlange";
$text['label-cc-queue']['es-cl'] = "Cola del centro de llamadas";
$text['label-cc-queue']['es-mx'] = "Cola del centro de llamadas";
$text['label-cc-queue']['fr-ca'] = "File d'attente du centre d'appels";
$text['label-cc-queue']['fr-fr'] = "File d'attente du centre d'appels";
$text['label-cc-queue']['he-il'] = "תור למוקד טלפוני";
$text['label-cc-queue']['it-it'] = "Coda del call center";
$text['label-cc-queue']['nl-nl'] = "Callcenter-wachtrij";
$text['label-cc-queue']['pl-pl'] = "Kolejka do call center";
$text['label-cc-queue']['pt-br'] = "Fila da central de atendimento";
$text['label-cc-queue']['pt-pt'] = "Fila da central de atendimento";
$text['label-cc-queue']['ro-ro'] = "Coada centrului de apeluri";
$text['label-cc-queue']['ru-ru'] = "Очередь в колл-центр";
$text['label-cc-queue']['sv-se'] = "Call Center-kö";
$text['label-cc-queue']['uk-ua'] = "Черга кол-центру";
$text['label-cc-queue']['zh-cn'] = "呼叫中心队列";
$text['label-cc-queue']['ja-jp'] = "コールセンターのキュー";
$text['label-cc-queue']['ko-kr'] = "콜센터 대기열";
$text['description_search']['en-us'] = "<u>Note</u>: Destination and Caller ID (CID) Name fields support the use of an <i>asterisk</i> ('*') as a wildcard character.";
$text['description_search']['en-gb'] = "<u>Note</u>: Destination and Caller ID (CID) Name fields support the use of an <i>asterisk</i> ('*') as a wildcard character.";
$text['description_search']['ar-eg'] = "يدعم حقلا الوجهة واسم تعريف المتصل استخدام علامة النجمة كحرف بدل.";

27
app/xml_cdr/xml_cdr.php
View File

@@ -23,6 +23,7 @@
Contributor(s):
Mark J Crane <markjcrane@fusionpbx.com>
Luis Daniel Lucio Quiroz <dlucio@okay.com.mx>
Tony Fernandez <tfernandez@smartip.ca>
*/
//includes files
@@ -502,6 +503,32 @@
echo " </select>\n";
echo " </div>\n";
echo " </div>\n";
if (permission_exists('xml_cdr_call_center_queue_uuid')) {
$sql = "select call_center_queue_uuid, queue_name, queue_extension from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by queue_extension asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database;
$result_cc = $database->select($sql, $parameters, 'all');
echo " <div class='form_set'>\n";
echo " <div class='label'>\n";
echo " ".$text['label-cc-queue']."\n";
echo " </div>\n";
echo " <div class='field'>\n";
echo " <select class='formfld' name='call_center_queue_uuid' id='call_center_queue_uuid'>\n";
echo " <option value=''></option>";
if (is_array($result_cc) && @sizeof($result_cc) != 0) {
foreach ($result_cc as &$row) {
$selected = ($row['call_center_queue_uuid'] == $call_center_queue_uuid) ? "selected" : null;
echo " <option value='".escape($row['call_center_queue_uuid'])."' ".escape($selected).">".((is_numeric($row['queue_extension'])) ? escape($row['queue_extension']." (".$row['queue_name'].")") : escape($row['queue_extension'])." (".escape($row['queue_extension']).")")."</option>";
}
}
echo " </select>\n";
echo " </div>\n";
echo " </div>\n";
unset($sql, $parameters, $result_cc, $row, $selected);
}
}
echo "</div>\n";

5
app/xml_cdr/xml_cdr_inc.php
View File

@@ -22,6 +22,7 @@
Contributor(s):
Mark J Crane <markjcrane@fusionpbx.com>
Tony Fernandez <tfernandez@smartip.ca>
*/
//includes files
@@ -536,12 +537,12 @@
$sql .= "and (cc_side is null or cc_side != 'agent') \n";
}
//call center queue search for member or agent
if (!empty($cc_side)) {
if (!empty($cc_side) && permission_exists('xml_cdr_cc_side')) {
$sql .= "and cc_side = :cc_side \n";
$parameters['cc_side'] = $cc_side;
}
//show specific call center queue
if (!empty($call_center_queue_uuid)) {
if (!empty($call_center_queue_uuid) && permission_exists('xml_cdr_call_center_queue_uuid')) {
$sql .= "and call_center_queue_uuid = :call_center_queue_uuid \n";
$parameters['call_center_queue_uuid'] = $call_center_queue_uuid;
}

25
app/xml_cdr/xml_cdr_search.php
View File

@@ -22,6 +22,7 @@
Contributor(s):
Mark J Crane <markjcrane@fusionpbx.com>
Tony Fernandez <tfernandez@smartip.ca>
*/
//includes files
@@ -305,6 +306,30 @@
echo " </td>";
echo " </tr>\n";
if (permission_exists('xml_cdr_call_center_queue_uuid')) {
$sql = "select call_center_queue_uuid, queue_name, queue_extension from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by queue_extension asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database;
$result_cc = $database->select($sql, $parameters, 'all');
echo " <tr>";
echo " <td class='vncell'>".$text['label-cc-queue']."</td>";
echo " <td class='vtable'>";
echo " <select class='formfld' name='call_center_queue_uuid' id='call_center_queue_uuid'>\n";
echo " <option value=''></option>";
if (is_array($result_cc) && @sizeof($result_cc) != 0) {
foreach ($result_cc as &$row) {
$selected = ($row['call_center_queue_uuid'] == $call_center_queue_uuid) ? "selected" : null;
echo " <option value='".escape($row['call_center_queue_uuid'])."' ".escape($selected).">".((is_numeric($row['queue_extension'])) ? escape($row['queue_extension']." (".$row['queue_name'].")") : escape($row['queue_extension'])." (".escape($row['queue_extension']).")")."</option>";
}
}
echo " </select>\n";
echo " </td>";
echo " </tr>\n";
unset($sql, $parameters, $result_cc, $row, $selected);
}
echo "</table>\n";
echo " </td>";