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Update CDR call summary to improve call centers, conferences. and park. Added an option to debug. Also using transfer_time, bridge_time, and created_time.

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FusionPBX
2023-10-13 04:18:47 -06:00
committed by GitHub
parent a35de4aba3
commit 6381e52d60
1 changed files with 32 additions and 10 deletions
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42
app/xml_cdr/xml_cdr_details.php
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@@ -242,6 +242,11 @@
//reverse the array to put events in chronological order
$array["callflow"] = array_reverse($array["callflow"]);
//debug information
if (isset($_REQUEST['debug']) && $_REQUEST['debug'] == 'true') {
view_array($array["callflow"], false);
}
//add the final call flow destination to the call flow array
//when call_direction is inbound
//when destination_number is not same as the last row
@@ -249,9 +254,18 @@
//count the array $i-1 finds the last record
//count the array $i is the next record
if ($call_direction == 'inbound') {
//count the array
$i = count($array["callflow"]);
//get the application array
if (!empty($array["callflow"][$i-1]["caller_profile"]["destination_number"])) {
$app = find_app($destination_array, $array["callflow"][$i-1]["caller_profile"]["destination_number"]);
}
//add last row to the array
if (!empty($array["callflow"])
&& $array["callflow"][$i-1]["destination_number"] != $destination_number
&& $app["application"] != 'conferences'
&& substr($array["callflow"][$i-1]["caller_profile"]["destination_number"], 0, 3) != '*99') {
$array["callflow"][$i]["caller_profile"]["destination_number"] = $destination_number;
$array["callflow"][$i]["caller_profile"]["network_addr"] = $network_address;
@@ -274,25 +288,33 @@
$caller_id_number = urldecode($row["caller_profile"]["caller_id_number"]);
$call_flow_destination_number = urldecode($row["caller_profile"]["destination_number"]);
$call_flow_summary[$x]["destination_number"] = $call_flow_destination_number;
if (isset($row["times"]["profile_created_time"])) {
$tmp_start_stamp = urldecode($row["times"]["profile_created_time"]) / 1000000;
if (isset($call_flow_summary[$x-1]["end_epoch"])) {
$tmp_start_stamp = $call_flow_summary[$x-1]["end_epoch"];
}
elseif (isset($row["times"]["created_time"])) {
$tmp_start_stamp = urldecode($row["times"]["created_time"]) / 1000000;
}
$tmp_end_stamp_formatted = '';
if (isset($array["callflow"][$x+1]["times"]["profile_created_time"])) {
$tmp_end_stamp = urldecode($array["callflow"][$x+1]["times"]["profile_created_time"]) / 1000000;
if (isset($array["callflow"][$x]["times"]["transfer_time"]) && $array["callflow"][$x]["times"]["transfer_time"] > 0) {
$tmp_end_stamp = urldecode($array["callflow"][$x]["times"]["transfer_time"]) / 1000000;
$tmp_end_stamp_formatted = date("Y-m-d H:i:s", (int) $tmp_end_stamp);
}
elseif (isset($array["callflow"][$x]["times"]["bridged_time"]) && $array["callflow"][$x]["times"]["bridged_time"] > 0) {
$tmp_end_stamp = urldecode($array["callflow"][$x]["times"]["bridged_time"]) / 1000000;
$tmp_end_stamp_formatted = date("Y-m-d H:i:s", (int) $tmp_end_stamp);
}
elseif (isset($array["callflow"][$x+1]["times"]["created_time"])) {
$tmp_end_stamp = urldecode($array["callflow"][$x+1]["times"]["created_time"]) / 1000000;
$tmp_end_stamp_formatted = date("Y-m-d H:i:s", (int) $tmp_end_stamp);
}
elseif (isset($row["times"]["hangup_time"])) {
$tmp_end_stamp = urldecode($row["times"]["hangup_time"]) / 1000000;
$tmp_end_stamp_formatted = date("Y-m-d H:i:s", (int) $tmp_end_stamp);
}
//if (isset($row["times"]["transfer_time"])) {
// $tmp_end_stamp = urldecode($row["times"]["transfer_time"]) / 1000000;
// $tmp_end_stamp = date("Y-m-d H:i:s", (int) $tmp_end_stamp);
//}
$call_flow_summary[$x]["start_stamp"] = date("Y-m-d H:i:s", (int) $tmp_start_stamp);
$call_flow_summary[$x]["start_epoch"] = $tmp_start_stamp;
$call_flow_summary[$x]["end_epoch"] = $tmp_end_stamp;
$call_flow_summary[$x]["start_stamp"] = gmdate("Y-m-d H:i:s", (int) $tmp_start_stamp);
$call_flow_summary[$x]["end_stamp"] = $tmp_end_stamp_formatted;
$call_flow_summary[$x]["duration"] = gmdate("G:i:s", (int) $tmp_end_stamp - (int) $tmp_start_stamp);