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Update call_center_agent_status.php

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This commit is contained in:
AlexanderDCrane
2019-06-01 12:30:20 -06:00
committed by GitHub
parent 91414a830e
commit 5865999a35
1 changed files with 22 additions and 24 deletions
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46
app/call_centers/call_center_agent_status.php
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@@ -49,17 +49,16 @@
//get the agents from the database
$sql = "select * from v_call_center_tiers ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$tiers = $prep_statement->fetchAll(PDO::FETCH_NAMED);
$sql .= "where domain_uuid = :domain_uuid ";
$database = new database;
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$tiers = $database->select($sql, $parameters, 'all');
if (count($tiers) == 0) {
$per_queue_login = true;
}
else {
$per_queue_login = false;
}
unset($prep_statement, $sql);
//setup the event socket connection
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
@@ -79,11 +78,13 @@
//set the user_status
if (!isset($row['queue_name'])) {
$sql = "update v_users set ";
$sql .= "user_status = '".$row['agent_status']."' ";
$sql .= "where domain_uuid = '".$domain_uuid."' ";
$sql .= "and user_uuid = '".$row['user_uuid']."' ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$sql .= "user_status = :row['agent_status'] ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "and user_uuid = :row['user_uuid'] ";
$parameters['agent_uuid'] = $row['agent_uuid'];
$parameters['agent_status'] = $row['agent_status'];
$database = new database;
$database->select($sql, $parameters);
}
//set the call center status
@@ -124,11 +125,11 @@
//set the blf status
//get the agents from the database
$sql = "select agent_name from v_call_center_agents ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "and call_center_agent_uuid = '".$row['agent_uuid']."' ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$agent_name = $prep_statement->fetchAll(PDO::FETCH_NAMED);
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "and call_center_agent_uuid = :row['agent_uuid'] ";
$database = new database;
$parameters['agent_uuid'] = $row['agent_uuid'];
$agent_name = $database->select($sql, $parameters, 'all');
if ($row['agent_status'] == 'Available') {
$answer_state = 'confirmed';
@@ -151,11 +152,10 @@
//get the agents from the database
$sql = "select * from v_call_center_agents ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by agent_name ASC ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$agents = $prep_statement->fetchAll(PDO::FETCH_NAMED);
$database = new database;
$agents = $database->select($sql, $parameters, 'all');
//get the agent list from event socket
$switch_cmd = 'callcenter_config agent list';
@@ -169,12 +169,10 @@
//get the call center queues from the database
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by queue_name asc ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$call_center_queues = $prep_statement->fetchAll(PDO::FETCH_NAMED);
unset ($prep_statement, $sql);
$database = new database;
$call_center_queues = $database->select($sql, $parameters, 'all');
//add the status to the call_center_queues array
$x = 0;