nsinnovations/fusionpbx
2
0
Fork 0
mirror of https://github.com/fusionpbx/fusionpbx.git synced 2026-02-14 23:25:00 +00:00
Code Issues Packages Projects Releases Wiki Activity

Clear the cache when agent is removed from the Queue

Browse Source 
- Add checkboxes for removing one or more agents from the call center queue.
This commit is contained in:
FusionPBX
2026-02-13 18:06:19 -07:00
committed by GitHub
parent 30736b00ab
commit 56aee8a1de
2 changed files with 126 additions and 8 deletions
Download Patch File Download Diff File Expand all files Collapse all files

28
app/call_centers/call_center_queue_edit.php
View File

@@ -132,6 +132,7 @@
$queue_cc_exit_keys = $_POST["queue_cc_exit_keys"] ?? null;
$queue_email_address = $_POST["queue_email_address"] ?? null;
$queue_description = $_POST["queue_description"];
$call_center_tier_delete = $_POST["call_center_tier_delete"] ?? null;
//set the context for users that do not have the permission
if (permission_exists('call_center_queue_context')) {
@@ -216,7 +217,7 @@
}
//if the user doesn't have the correct permission then
//override domain_uuid and queue_context values
//override domain_uuid and queue_context values
if ($action == 'update' && is_uuid($call_center_queue_uuid)) {
$sql = "select * from v_call_center_queues ";
$sql .= "where call_center_queue_uuid = :call_center_queue_uuid ";
@@ -481,6 +482,12 @@
$p->delete("dialplan_add", "temp");
$p->delete("dialplan_edit", "temp");
//remove checked options
if ($action == 'update' && permission_exists('call_center_tier_delete') && !empty($call_center_tier_delete)) {
$obj = new call_center;
$obj->delete_tiers($call_center_tier_delete);
}
//debug info
//echo "<pre>". print_r($message, true) ."</pre>"; exit;
@@ -1036,7 +1043,12 @@
echo " <td class='vtable'>".$text['label-agent_name']."</td>\n";
echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_level']."</td>\n";
echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_position']."</td>\n";
echo " <td></td>\n";
if (permission_exists('call_center_tier_delete')) {
echo " <td class='vtable edit_delete_checkbox_all' onmouseover=\"swap_display('delete_label_options', 'delete_toggle_options');\" onmouseout=\"swap_display('delete_label_options', 'delete_toggle_options');\">\n";
echo " <span id='delete_label_options'>".$text['label-delete']."</span>\n";
echo " <span id='delete_toggle_options'><input type='checkbox' id='checkbox_all_options' name='checkbox_all' onclick=\"edit_all_toggle('options');\"></span>\n";
echo " </td>\n";
}
echo " </tr>\n";
$x = 0;
if (is_array($tiers)) {
@@ -1079,11 +1091,17 @@
}
echo " </select>\n";
echo " </td>\n";
echo " <td class=''>";
if (permission_exists('call_center_tier_delete')) {
echo " <a href=\"call_center_queue_edit.php?id=".escape($call_center_queue_uuid)."&call_center_tier_uuid=".escape($field['call_center_tier_uuid'])."&a=delete\" alt=\"".$text['button-delete']."\" onclick=\"return confirm('".$text['confirm-delete']."');\">$v_link_label_delete</a>";
if (!empty($field['call_center_agent_uuid']) && is_uuid($field['call_center_agent_uuid'])) {
echo "<td class='vtable' style='text-align: center; padding-bottom: 3px;'>";
echo " <input type='checkbox' name='call_center_tier_delete[".$x."][checked]' value='true' class='chk_delete checkbox_options' onclick=\"edit_delete_action('options');\">\n";
echo " <input type='hidden' name='call_center_tier_delete[".$x."][uuid]' value='".escape($field['call_center_tier_uuid'])."' />\n";
}
else {
echo "<td>";
}
echo "</td>\n";
}
echo " </td>\n";
echo " </tr>\n";
$assigned_agents[] = $field['agent_name'];
$x++;

106
app/call_centers/resources/classes/call_center.php
View File

@@ -17,7 +17,7 @@
The Initial Developer of the Original Code is
Mark J Crane <markjcrane@fusionpbx.com>
Copyright (C) 2015 - 2023
Copyright (C) 2015 - 2026
All Rights Reserved.
Contributor(s):
@@ -409,7 +409,7 @@ class call_center {
//clear the cache
$cache = new cache;
$cache->delete("dialplan:" . $this->domain_name);
remove_config_from_cache('configuration:callcenter.conf');
$cache->delete('configuration:callcenter.conf');
//clear the destinations session array
if (isset($_SESSION['destinations']['array'])) {
@@ -506,7 +506,10 @@ class call_center {
//synchronize configuration
save_call_center_xml();
remove_config_from_cache('configuration:callcenter.conf');
//clear the cache
$cache = new cache;
$cache->delete('configuration:callcenter.conf');
//set message
message::add($text['message-delete']);
@@ -516,6 +519,103 @@ class call_center {
}
}
/**
* Remove one or more agents from a call center queue by deleting the tier assignment
*
* @param array $records A list of records to delete, where each record is an associative array containing a 'uuid'
* key.
*
* @return void
*/
public function delete_tiers($records) {
//permission doesn't exist return now
if (!permission_exists('call_center_tier_delete')) {
return;
}
//validate the token
$token = new token;
if (!$token->validate($_SERVER['PHP_SELF'])) {
message::add($text['message-invalid_token'], 'negative');
header('Location: ' . $this->list_page);
exit;
}
//delete multiple records
if (is_array($records) && @sizeof($records) != 0) {
//delete the tier to remove the agent from the queue
$x = 0;
foreach ($records as $record) {
//not checked skip this row
if (empty($record['checked'])) {
continue;
}
// //not a valid uuid skip this row
if (!is_uuid($record['uuid'])) {
continue;
}
//get the agent details
$sql = "select t.call_center_agent_uuid, t.call_center_queue_uuid, q.queue_extension ";
$sql .= "from v_call_center_tiers as t, v_call_center_queues as q ";
$sql .= "where t.domain_uuid = :domain_uuid ";
$sql .= "and t.call_center_tier_uuid = :call_center_tier_uuid ";
$sql .= "and t.call_center_queue_uuid = q.call_center_queue_uuid; ";
$parameters['domain_uuid'] = $this->domain_uuid;
$parameters['call_center_tier_uuid'] = $record['uuid'];
$tiers = $this->database->select($sql, $parameters, 'all');
unset($sql, $parameters);
if (!empty($tiers)) {
foreach ($tiers as $row) {
$call_center_agent_uuid = $row["call_center_agent_uuid"];
$call_center_queue_uuid = $row["call_center_queue_uuid"];
$queue_extension = $row["queue_extension"];
}
}
//delete the agent from freeswitch
//setup the event socket connection
$esl = event_socket::create();
//remove the tier to unassign the agent from the queue
if ($esl->is_connected()) {
//callcenter_config tier del [queue_name] [agent_name]
if (is_numeric($queue_extension) && is_uuid($call_center_agent_uuid)) {
$cmd = "callcenter_config tier del ".$queue_extension."@".$this->domain_name." ".$call_center_agent_uuid;
$response = event_socket::api($cmd);
}
}
//build the delete array
if (!empty($record['uuid'])) {
$array['call_center_tiers'][$x]['domain_uuid'] = $this->domain_uuid;
$array['call_center_tiers'][$x]['call_center_tier_uuid'] = $record['uuid'];
}
//increment the $id
$x++;
}
//delete the tier from the database
if (!empty($array)) {
$p = permissions::new();
$p->add('call_center_tier_delete', 'temp');
$this->database->delete($array);
unset($array);
$p->delete('call_center_tier_delete', 'temp');
}
//clear the cache
$cache = new cache;
$cache->delete('configuration:callcenter.conf');
}
}
/**
* Copies one or more records
*