mirror of
https://github.com/fusionpbx/fusionpbx.git
synced 2026-01-04 18:53:49 +00:00
Moved Tier management to Queue Edit page, remove Tier view and delete files. Hide Voicemail Forward Destination field until development complete.
This commit is contained in:
Nate Jones
@@ -83,6 +83,51 @@ else {
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$queue_cid_prefix = str_replace("/", "", $queue_cid_prefix);
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}
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//delete the tier (agent from the queue)
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if ($_REQUEST["delete_type"] == "tier" && strlen($_REQUEST["delete_uuid"]) > 0 && permission_exists("call_center_tier_delete")) {
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//set the variables
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$call_center_queue_uuid = check_str($_REQUEST["id"]);
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$tier_uuid = check_str($_REQUEST["delete_uuid"]);
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//get the agent details
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$sql = "
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select
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agent_name,
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queue_name
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from
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v_call_center_tiers
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where
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domain_uuid = '".$domain_uuid."' and
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call_center_tier_uuid = '".$tier_uuid."'
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";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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foreach ($result as &$row) {
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$agent_name = $row["agent_name"];
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$queue_name = $row["queue_name"];
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break; //limit to 1 row
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}
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unset ($prep_statement);
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//delete the agent from freeswitch
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//get the domain using the $domain_uuid
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$tmp_domain = $_SESSION['domains'][$domain_uuid]['domain_name'];
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//setup the event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//delete the agent over event socket
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if ($fp) {
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//callcenter_config tier del [queue_name] [agent_name]
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$cmd = "api callcenter_config tier del ".$queue_name."@".$tmp_domain." ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name'];
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$response = event_socket_request($fp, $cmd);
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}
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//delete the tier from the database
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if (strlen($tier_uuid)>0) {
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$sql = "delete from v_call_center_tiers where domain_uuid = '".$domain_uuid."' and call_center_tier_uuid = '".$tier_uuid."'";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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unset($sql);
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}
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}
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if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
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$msg = '';
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@@ -188,8 +233,6 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
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}
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$_SESSION["message"] = $text['message-add'];
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header("Location: call_center_queues.php");
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return;
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} //if ($action == "add")
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if ($action == "update") {
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@@ -229,9 +272,72 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
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}
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$_SESSION["message"] = $text['message-update'];
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header("Location: call_center_queues.php");
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return;
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} //if ($action == "update")
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//add agent/tier to queue
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$agent_name = check_str($_POST["agent_name"]);
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$tier_level = check_str($_POST["tier_level"]);
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$tier_position = check_str($_POST["tier_position"]);
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if ($agent_name != '') {
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//add the agent
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//setup the event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//add the agent using event socket
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if ($fp) {
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//get the domain using the $domain_uuid
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$tmp_domain = $_SESSION['domains'][$domain_uuid]['domain_name'];
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/* syntax:
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callcenter_config tier add [queue_name] [agent_name] [level] [position]
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callcenter_config tier set state [queue_name] [agent_name] [state]
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callcenter_config tier set level [queue_name] [agent_name] [level]
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callcenter_config tier set position [queue_name] [agent_name] [position]
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*/
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//add the agent
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$cmd = "api callcenter_config tier add ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level." ".$tier_position;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set level
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$cmd = "api callcenter_config tier set level ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set position
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$cmd = "api callcenter_config tier set position ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_position;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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}
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//add tier to database
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$call_center_tier_uuid = uuid();
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$sql = "insert into v_call_center_tiers ";
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$sql .= "(";
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$sql .= "domain_uuid, ";
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$sql .= "call_center_tier_uuid, ";
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$sql .= "agent_name, ";
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$sql .= "queue_name, ";
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$sql .= "tier_level, ";
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$sql .= "tier_position ";
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$sql .= ")";
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$sql .= "values ";
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$sql .= "(";
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$sql .= "'$domain_uuid', ";
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$sql .= "'$call_center_tier_uuid', ";
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$sql .= "'$agent_name', ";
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$sql .= "'$queue_name', ";
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$sql .= "'$tier_level', ";
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$sql .= "'$tier_position' ";
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$sql .= ")";
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$db->exec(check_sql($sql));
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unset($sql);
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//syncrhonize configuration
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save_call_center_xml();
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}
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//redirect
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header("Location: call_center_queue_edit.php?id=".$call_center_queue_uuid);
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return;
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} //if ($_POST["persistformvar"] != "true")
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} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
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@@ -318,7 +424,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
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echo " <input type='button' class='btn' value='".$text['button-unload']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+unload+$queue_name@".$_SESSION['domain_name']."';\" />\n";
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echo " <input type='button' class='btn' value='".$text['button-reload']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+reload+$queue_name@".$_SESSION['domain_name']."';\" />\n";
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}
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echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
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echo " <input type='submit' class='btn' value='".$text['button-save']."'>\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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@@ -417,6 +523,100 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
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echo "</td>\n";
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echo "</tr>\n";
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if (permission_exists('call_center_tier_view')) {
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echo "<tr>";
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echo " <td class='vncell' valign='top'>".$text['label-tiers'].":</td>";
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echo " <td class='vtable' align='left'>";
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echo " <table width='45%' border='0' cellpadding='0' cellspacing='0'>\n";
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echo " <tr>\n";
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echo " <td class='vtable'>".$text['label-agent_name']."</td>\n";
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echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_level']."</td>\n";
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echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_position']."</td>\n";
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echo " <td></td>\n";
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echo " </tr>\n";
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if ($call_center_queue_uuid != '') {
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$sql = "select * from v_call_center_tiers where queue_name = '".$queue_name."' and domain_uuid = '".$domain_uuid."' order by tier_level asc, tier_position asc, agent_name asc";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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$result_count = count($result);
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foreach($result as $field) {
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echo " <tr>\n";
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echo " <td class='vtable'>".$field['agent_name']."</td>\n";
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echo " <td class='vtable' style='text-align: center;'>".$field['tier_level']." </td>\n";
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echo " <td class='vtable' style='text-align: center;'>".$field['tier_position']." </td>\n";
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echo " <td class='list_control_icons'>";
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if (permission_exists('call_center_tier_edit')) {
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echo "<a href='call_center_tier_edit.php?id=".$field['call_center_tier_uuid']."' alt='".$text['button-edit']."'>".$v_link_label_edit."</a>";
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}
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if (permission_exists('call_center_tier_delete')) {
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echo "<a href='#' onclick=\"if (confirm('".$text['confirm-delete']."')) { document.getElementById('delete_type').value = 'tier'; document.getElementById('delete_uuid').value = '".$field['call_center_tier_uuid']."'; document.forms.frm.submit(); }\" alt='".$text['button-delete']."'>".$v_link_label_delete."</a>";
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}
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echo " </td>\n";
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echo " </tr>\n";
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$assigned_agents[] = $field['agent_name'];
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}
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unset ($prep_statement, $sql, $result);
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}
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if (permission_exists('call_center_tier_add')) {
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//get agents
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$sql = "select agent_name from v_call_center_agents where domain_uuid = '".$domain_uuid."' ";
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foreach($assigned_agents as $assigned_agent) {
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$sql .= "and agent_name <> '".$assigned_agent."' ";
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}
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$sql .= "order by agent_name asc";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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if (sizeof($result)>0) {
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echo " <tr>\n";
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echo " <td class='vtable'>\n";
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echo " <select id='agent_name' name='agent_name' class='formfld'>\n";
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echo " <option value=''></option>\n";
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foreach($result as $field) {
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echo " <option value='".$field['agent_name']."'>".$field['agent_name']."</option>\n";
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}
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unset($sql, $result);
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echo " </select>";
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echo " </td>\n";
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echo " <td class='vtable' style='text-align: center;'>\n";
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echo " <select class='formfld' name='tier_level'>\n";
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for ($t = 1; $t <= 9; $t++) {
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echo " <option value='".$t."'>".$t."</option>\n";
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}
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echo " </select>\n";
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echo " </td>\n";
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echo " <td class='vtable' style='text-align: center;'>\n";
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echo " <select class='formfld' name='tier_position'>\n";
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for ($t = 1; $t <= 9; $t++) {
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echo " <option value='".$t."'>".$t."</option>\n";
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}
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echo " </select>\n";
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echo " </td>\n";
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echo " <td>";
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echo " <input type=\"submit\" class='btn' value=\"".$text['button-add']."\">\n";
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echo " </td>\n";
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echo " </tr>\n";
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}
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}
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echo " </table>\n";
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echo " <br>\n";
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echo " ".$text['description-tiers']."\n";
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echo " <br />\n";
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echo " </td>";
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echo "</tr>";
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}
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echo "<tr>\n";
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echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
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echo " ".$text['label-music_on_hold'].":\n";
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@@ -693,9 +893,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
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echo " <tr>\n";
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echo " <td colspan='2' align='right'>\n";
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if ($action == "update") {
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echo " <input type='hidden' name='call_center_queue_uuid' value='$call_center_queue_uuid'>\n";
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echo " <input type='hidden' name='call_center_queue_uuid' value='".$call_center_queue_uuid."'>\n";
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echo " <input type='hidden' name='id' id='id' value='".$call_center_queue_uuid."'>";
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echo " <input type='hidden' name='delete_type' id='delete_type' value=''>";
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echo " <input type='hidden' name='delete_uuid' id='delete_uuid' value=''>";
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}
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echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
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echo " <input type='submit' class='btn' value='".$text['button-save']."'>\n";
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echo " </td>\n";
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echo " </tr>";
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echo "</table>";
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