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Add Add max_wait_time_with_no_agent_time_reached to call center.

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This commit is contained in:
Mark Crane
2012-11-22 03:26:13 +00:00
parent 167b650ebc
commit 42d6c95c2e
2 changed files with 22 additions and 6 deletions
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2
app/call_center/app_config.php
View File

@@ -397,7 +397,7 @@
$apps[$x]['db'][$y]['fields'][$z]['type'] = 'numeric';
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = '';
$z++;
$apps[$x]['db'][$y]['fields'][$z]['name'] = 'max_wait_time_with_no_agent_time_reached';
$apps[$x]['db'][$y]['fields'][$z]['name'] = 'queue_max_wait_time_with_no_agent_time_reached';
$apps[$x]['db'][$y]['fields'][$z]['type'] = 'numeric';
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = '';
$z++;

26
app/call_center/v_call_center_queue_edit.php
View File

@@ -54,6 +54,7 @@ else {
$queue_time_base_score = check_str($_POST["queue_time_base_score"]);
$queue_max_wait_time = check_str($_POST["queue_max_wait_time"]);
$queue_max_wait_time_with_no_agent = check_str($_POST["queue_max_wait_time_with_no_agent"]);
$queue_max_wait_time_with_no_agent_time_reached = check_str($_POST["queue_max_wait_time_with_no_agent_time_reached"]);
$queue_tier_rules_apply = check_str($_POST["queue_tier_rules_apply"]);
$queue_tier_rule_wait_second = check_str($_POST["queue_tier_rule_wait_second"]);
$queue_tier_rule_wait_multiply_level = check_str($_POST["queue_tier_rule_wait_multiply_level"]);
@@ -89,6 +90,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//if (strlen($queue_time_base_score) == 0) { $msg .= "Please provide: Time Base Score<br>\n"; }
//if (strlen($queue_max_wait_time) == 0) { $msg .= "Please provide: Max Wait Time<br>\n"; }
//if (strlen($queue_max_wait_time_with_no_agent) == 0) { $msg .= "Please provide: Max Wait Time with no Agent<br>\n"; }
//if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $msg .= "Please provide: Max Wait Time with no Agent Time Reached.<br>\n"; }
//if (strlen($queue_tier_rules_apply) == 0) { $msg .= "Please provide: Tier Rules Apply<br>\n"; }
//if (strlen($queue_tier_rule_wait_second) == 0) { $msg .= "Please provide: Tier Rule Wait Second<br>\n"; }
//if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $msg .= "Please provide: Tier Rule Wait Multiply Level<br>\n"; }
@@ -128,6 +130,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
$sql .= "queue_time_base_score, ";
$sql .= "queue_max_wait_time, ";
$sql .= "queue_max_wait_time_with_no_agent, ";
$sql .= "queue_max_wait_time_with_no_agent_time_reached, ";
$sql .= "queue_tier_rules_apply, ";
$sql .= "queue_tier_rule_wait_second, ";
$sql .= "queue_tier_rule_wait_multiply_level, ";
@@ -150,6 +153,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
$sql .= "'$queue_time_base_score', ";
$sql .= "'$queue_max_wait_time', ";
$sql .= "'$queue_max_wait_time_with_no_agent', ";
$sql .= "'$queue_max_wait_time_with_no_agent_time_reached', ";
$sql .= "'$queue_tier_rules_apply', ";
$sql .= "'$queue_tier_rule_wait_second', ";
$sql .= "'$queue_tier_rule_wait_multiply_level', ";
@@ -187,6 +191,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
$sql .= "queue_time_base_score = '$queue_time_base_score', ";
$sql .= "queue_max_wait_time = '$queue_max_wait_time', ";
$sql .= "queue_max_wait_time_with_no_agent = '$queue_max_wait_time_with_no_agent', ";
$sql .= "queue_max_wait_time_with_no_agent_time_reached = '$queue_max_wait_time_with_no_agent_time_reached', ";
$sql .= "queue_tier_rules_apply = '$queue_tier_rules_apply', ";
$sql .= "queue_tier_rule_wait_second = '$queue_tier_rule_wait_second', ";
$sql .= "queue_tier_rule_wait_multiply_level = '$queue_tier_rule_wait_multiply_level', ";
@@ -219,8 +224,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//pre-populate the form
if (count($_GET)>0 && $_POST["persistformvar"] != "true") {
$call_center_queue_uuid = $_GET["id"];
$sql = "";
$sql .= "select * from v_call_center_queues ";
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = '$domain_uuid' ";
$sql .= "and call_center_queue_uuid = '$call_center_queue_uuid' ";
$prep_statement = $db->prepare(check_sql($sql));
@@ -235,6 +239,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
$queue_time_base_score = $row["queue_time_base_score"];
$queue_max_wait_time = $row["queue_max_wait_time"];
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
$queue_max_wait_time_with_no_agent_time_reached = $row["queue_max_wait_time_with_no_agent_time_reached"];
$queue_timeout_action = $row["queue_timeout_action"];
$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
@@ -254,7 +259,8 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
if (strlen($queue_moh_sound) == 0) { $queue_moh_sound = "\$\${hold_music}"; }
if (strlen($queue_time_base_score) == 0) { $queue_time_base_score = "system"; }
if (strlen($queue_max_wait_time) == 0) { $queue_max_wait_time = "0"; }
if (strlen($queue_max_wait_time_with_no_agent) == 0) { $queue_max_wait_time_with_no_agent = "0"; }
if (strlen($queue_max_wait_time_with_no_agent) == 0) { $queue_max_wait_time_with_no_agent = "30"; }
if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $queue_max_wait_time_with_no_agent_time_reached = "60"; }
if (strlen($queue_tier_rules_apply) == 0) { $queue_tier_rules_apply = "false"; }
if (strlen($queue_tier_rule_wait_second) == 0) { $queue_tier_rule_wait_second = "300"; }
if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $queue_tier_rule_wait_multiply_level = "true"; }
@@ -463,6 +469,17 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Max Wait Time with no Agent time reached:\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_max_wait_time_with_no_agent_time_reached' maxlength='255' value='$queue_max_wait_time_with_no_agent_time_reached'>\n";
echo "<br />\n";
echo "Enter the max wait time with no agent time reached.\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Timeout Action:\n";
@@ -634,6 +651,5 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "</table>";
echo "</div>";
require_once "includes/footer.php";
?>
?>