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Add call_center_agents.php as agent blf helper.

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FusionPBX
2022-09-08 13:52:08 -06:00
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parent e88176c755
commit 33ff275c12
1 changed files with 115 additions and 0 deletions
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115
app/call_centers/resources/jobs/call_center_agents.php Normal file
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<?php
//check the permission
if (defined('STDIN')) {
$document_root = str_replace("\\", "/", $_SERVER["PHP_SELF"]);
preg_match("/^(.*)\/app\/.*$/", $document_root, $matches);
if (isset($matches[1])) {
$document_root = $matches[1];
set_include_path($document_root);
$_SERVER["DOCUMENT_ROOT"] = $document_root;
}
require_once "resources/require.php";
}
else {
exit;
}
//increase limits
set_time_limit(300);
ini_set('max_execution_time',300); //5 minutes
ini_set('memory_limit', '256M');
//save the arguments to variables
$script_name = $argv[0];
if (!empty($argv[1])) {
parse_str($argv[1], $_GET);
}
//get the primary key
if (Is_array($_GET)) {
$hostname = urldecode($_GET['hostname']);
$debug = $_GET['debug'];
$sleep_seconds = $_GET['sleep'];
}
else {
//invalid uuid
exit;
}
//connect to event socket
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
//get the agent list from event socket
$switch_cmd = 'callcenter_config agent list';
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$agent_list = csv_to_named_array($event_socket_str, '|');
//get the agents from the database
$sql = "select a.*, d.domain_name \n";
$sql .= "from v_call_center_agents as a, v_domains as d \n";
$sql .= "where a.domain_uuid = d.domain_uuid \n";
$sql .= "order by agent_name asc \n";
//echo $sql;
$database = new database;
$agents = $database->select($sql, $parameters, 'all');
unset($sql, $parameters);
//view_array($results);
foreach($agents as $row) {
//update the agent status
if (is_array($agent_list)) {
foreach ($agent_list as $r) {
if ($r['name'] == $row['call_center_agent_uuid']) {
$agent_status = $r['status'];
}
}
}
//answer_state options: confirmed, early, and terminated
if ($agent_status == 'Available') {
$answer_state = 'confirmed';
}
else {
$answer_state = 'terminated';
}
//build the event
if ($fp) {
$event = "sendevent PRESENCE_IN\n";
$event .= "proto: agent\n";
$event .= "from: ".$row['agent_name']."@".$row['domain_name']."\n";
$event .= "login: ".$row['agent_name']."@".$row['domain_name']."\n";
$event .= "status: Active (1 waiting)\n";
$event .= "rpid: unknown\n";
$event .= "event_type: presence\n";
$event .= "alt_event_type: dialog\n";
$event .= "event_count: 1\n";
$event .= "unique-id: ".uuid()."\n";
$event .= "Presence-Call-Direction: outbound\n";
$event .= "answer-state: ".$answer_state."\n";
}
//send message to the console
if (isset($debug)) {
echo "\n";
echo "[presence][call_center] agent+".$row['agent_name']."@".$row['domain_name']." agent_status ".$agent_status." answer_state ".$answer_state."\n";
}
//send the event
$result = event_socket_request($fp, $event);
if (isset($debug)) {
print_r($result, false);
}
}
//close event socket connection
fclose($fp);
/*
* * * * * cd /var/www/fusionpbx && php /var/www/fusionpbx/app/call_centers/resources/jobs/call_center_agents.php
*/
?>