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Remove the uuid_exists from call center activity page to fix a problem it caused and improve the call center efficiency

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Mark Crane
2014-07-10 21:05:06 +00:00
parent 23b7e6536f
commit 1cd1c121b8
1 changed files with 52 additions and 55 deletions
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107
app/call_center_active/call_center_active_inc.php
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@@ -286,69 +286,66 @@ else {
$q_answered=0;
foreach ($result as $row) {
$switch_cmd = 'uuid_exists '.$row['session_uuid'];
if (trim(event_socket_request($fp, 'api '.$switch_cmd)) == "true") {
$queue = $row['queue'];
$system = $row['system'];
$uuid = $row['uuid'];
$session_uuid = $row['session_uuid'];
$caller_number = $row['cid_number'];
$caller_name = $row['cid_name'];
$system_epoch = $row['system_epoch'];
$joined_epoch = $row['joined_epoch'];
$rejoined_epoch = $row['rejoined_epoch'];
$bridge_epoch = $row['bridge_epoch'];
$abandoned_epoch = $row['abandoned_epoch'];
$base_score = $row['base_score'];
$skill_score = $row['skill_score'];
$serving_agent = $row['serving_agent'];
$serving_system = $row['serving_system'];
$state = $row['state'];
if ($state=="Trying") {$q_trying = $q_trying + 1;}
if ($state=="Waiting") {$q_waiting = $q_waiting + 1;}
if ($state=="Answered") {$q_answered = $q_answered + 1;}
$queue = $row['queue'];
$system = $row['system'];
$uuid = $row['uuid'];
$session_uuid = $row['session_uuid'];
$caller_number = $row['cid_number'];
$caller_name = $row['cid_name'];
$system_epoch = $row['system_epoch'];
$joined_epoch = $row['joined_epoch'];
$rejoined_epoch = $row['rejoined_epoch'];
$bridge_epoch = $row['bridge_epoch'];
$abandoned_epoch = $row['abandoned_epoch'];
$base_score = $row['base_score'];
$skill_score = $row['skill_score'];
$serving_agent = $row['serving_agent'];
$serving_system = $row['serving_system'];
$state = $row['state'];
if ($state=="Trying") {$q_trying = $q_trying + 1;}
if ($state=="Waiting") {$q_waiting = $q_waiting + 1;}
if ($state=="Answered") {$q_answered = $q_answered + 1;}
$joined_seconds = time() - $joined_epoch;
$joined_length_hour = floor($joined_seconds/3600);
$joined_length_min = floor($joined_seconds/60 - ($joined_length_hour * 60));
$joined_length_sec = $joined_seconds - (($joined_length_hour * 3600) + ($joined_length_min * 60));
$joined_length_min = sprintf("%02d", $joined_length_min);
$joined_length_sec = sprintf("%02d", $joined_length_sec);
$joined_length = $joined_length_hour.':'.$joined_length_min.':'.$joined_length_sec;
$joined_seconds = time() - $joined_epoch;
$joined_length_hour = floor($joined_seconds/3600);
$joined_length_min = floor($joined_seconds/60 - ($joined_length_hour * 60));
$joined_length_sec = $joined_seconds - (($joined_length_hour * 3600) + ($joined_length_min * 60));
$joined_length_min = sprintf("%02d", $joined_length_min);
$joined_length_sec = sprintf("%02d", $joined_length_sec);
$joined_length = $joined_length_hour.':'.$joined_length_min.':'.$joined_length_sec;
//$system_seconds = time() - $system_epoch;
//$system_length_hour = floor($system_seconds/3600);
//$system_length_min = floor($system_seconds/60 - ($system_length_hour * 60));
//$system_length_sec = $system_seconds - (($system_length_hour * 3600) + ($system_length_min * 60));
//$system_length_min = sprintf("%02d", $system_length_min);
//$system_length_sec = sprintf("%02d", $system_length_sec);
//$system_length = $system_length_hour.':'.$system_length_min.':'.$system_length_sec;
//$system_seconds = time() - $system_epoch;
//$system_length_hour = floor($system_seconds/3600);
//$system_length_min = floor($system_seconds/60 - ($system_length_hour * 60));
//$system_length_sec = $system_seconds - (($system_length_hour * 3600) + ($system_length_min * 60));
//$system_length_min = sprintf("%02d", $system_length_min);
//$system_length_sec = sprintf("%02d", $system_length_sec);
//$system_length = $system_length_hour.':'.$system_length_min.':'.$system_length_sec;
echo "<tr>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$joined_length."</td>\n";
//echo "<td valign='top' class='".$row_style[$c]."'>".$system_length."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$caller_name."&nbsp;</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$caller_number."&nbsp;</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
if (if_group("admin") || if_group("superadmin")) {
echo "<td valign='top' class='".$row_style[$c]."'>";
echo "<tr>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$joined_length."</td>\n";
//echo "<td valign='top' class='".$row_style[$c]."'>".$system_length."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$caller_name."&nbsp;</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$caller_number."&nbsp;</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
if (if_group("admin") || if_group("superadmin")) {
echo "<td valign='top' class='".$row_style[$c]."'>";
$q_caller_number = urlencode($caller_number);
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
$q_caller_number = urlencode($caller_number);
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
//debug
//echo $orig_command;
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
//debug
//echo $orig_command;
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">".$text['label-eavesdrop']."</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">".$text['label-eavesdrop']."</a>&nbsp;\n";
echo "</td>";
}
echo "<td valign='top' class='".$row_style[$c]."'>".$serving_agent."&nbsp;</td>\n";
echo "</tr>\n";
if ($c==0) { $c=1; } else { $c=0; }
} //end if uuid_exists
echo "</td>";
}
echo "<td valign='top' class='".$row_style[$c]."'>".$serving_agent."&nbsp;</td>\n";
echo "</tr>\n";
if ($c==0) { $c=1; } else { $c=0; }
}
echo "</table>\n";
echo "</br>";