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Make group_confirm work with queue language, dialect and voice

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FusionPBX
2025-06-09 14:42:16 -06:00
committed by GitHub
parent ef18551090
commit 10ef68a7aa
1 changed files with 9 additions and 9 deletions
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18
app/switch/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
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@@ -220,10 +220,17 @@
agent_busy_delay_time = row.agent_busy_delay_time;
agent_record = row.agent_record;
--set the language, voice and dialect
if (queue_language ~= nil and queue_dialect ~= nil and queue_voice ~= nil) then
sound_prefix = "sound_prefix="..sounds_dir.."/"..queue_language.."/"..queue_dialect .."/"..queue_voice;
else
sound_prefix = sounds_dir.."/en/us/callie";
end
--get and then set the complete agent_contact with the call_timeout and when necessary confirm
--confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
--if you change this variable also change app/call_center/call_center_agent_edit.php
confirm = "group_confirm_file=ivr/ivr-accept_reject_voicemail.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout="..agent_call_timeout;
confirm = ""..sound_prefix..",group_confirm_file=ivr/ivr-accept_reject_voicemail.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout="..agent_call_timeout;
local record = "";
if (agent_record == "true") then
record = string.format(",execute_on_pre_bridge='record_session %s/%s/archive/${strftime(%%Y)}/${strftime(%%b)}/${strftime(%%d)}/${uuid}.${record_ext}'", recordings_dir, domain_name)
@@ -234,15 +241,8 @@
--add the call_timeout
agent_contact = "{call_timeout="..agent_call_timeout..",domain_name="..domain_name..",domain_uuid="..domain_uuid..",extension_uuid="..extension_uuid..",sip_h_caller_destination=${caller_destination}"..record.."}"..agent_contact;
else
--set the language, voice and dialect
if (queue_language ~= nil and queue_language ~= nil and queue_language ~= nil) then
language = "default_language="..queue_language..",queue_voice="..queue_voice..",queue_dialect="..queue_dialect;
else
language = '';
end
--add the call_timeout and confirm
agent_contact = "{"..confirm..",call_timeout="..agent_call_timeout..",domain_name="..domain_name..","..language..",domain_uuid="..domain_uuid..",sip_h_caller_destination=${caller_destination}}"..agent_contact;
agent_contact = "{"..confirm..",call_timeout="..agent_call_timeout..",domain_name="..domain_name..",domain_uuid="..domain_uuid..",sip_h_caller_destination=${caller_destination}}"..agent_contact;
end
else
--found