mirror of
https://github.com/fusionpbx/fusionpbx.git
synced 2025-12-30 00:53:50 +00:00
987c6f7cb8
* Prevent more PHP warnings * Update call_broadcast_edit.php * Update call_center_agent_edit.php * Update call_flow_edit.php * Update call_center_queue_edit.php * Update conference_center_edit.php * Update conference_room_edit.php * Update conference_control_detail_edit.php * Update conference_control_edit.php * Update conference_profile_edit.php * Update conference_edit.php * Update conference_profile_param_edit.php * Update destination_edit.php * Update device_edit.php * Update dialplan_inbound_add.php * Update dialplan_outbound_add.php * Update dialplan_add.php * Update dialplan_edit.php * Update event_guard_logs.php * Update extension_setting_edit.php * Update extension_edit.php * Update fax_edit.php * Update fifo_edit.php * Update ivr_menu_edit.php * Update phrase_edit.php * Update ring_group_edit.php * Update sip_profile_edit.php * Update stream_edit.php * Update time_condition_edit.php * Update var_edit.php * Update voicemail_edit.php * Update xml_cdr_search.php * Update dashboard_widget_edit.php * Update domain_edit.php * Update group_edit.php * Update user_edit.php * Update gateway_edit.php
1512 lines
67 KiB
PHP
1512 lines
67 KiB
PHP
<?php
|
|
/*
|
|
FusionPBX
|
|
Version: MPL 1.1
|
|
|
|
The contents of this file are subject to the Mozilla Public License Version
|
|
1.1 (the "License"); you may not use this file except in compliance with
|
|
the License. You may obtain a copy of the License at
|
|
http://www.mozilla.org/MPL/
|
|
|
|
Software distributed under the License is distributed on an "AS IS" basis,
|
|
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
|
for the specific language governing rights and limitations under the
|
|
License.
|
|
|
|
The Original Code is FusionPBX
|
|
|
|
The Initial Developer of the Original Code is
|
|
Mark J Crane <markjcrane@fusionpbx.com>
|
|
Portions created by the Initial Developer are Copyright (C) 2008-2025
|
|
the Initial Developer. All Rights Reserved.
|
|
|
|
Contributor(s):
|
|
Mark J Crane <markjcrane@fusionpbx.com>
|
|
Luis Daniel Lucio Quiroz <dlucio@okay.com.mx>
|
|
*/
|
|
|
|
//includes files
|
|
require_once dirname(__DIR__, 2) . "/resources/require.php";
|
|
require_once "resources/check_auth.php";
|
|
|
|
//check permissions
|
|
if (!(permission_exists('call_center_queue_add') || permission_exists('call_center_queue_edit'))) {
|
|
echo "access denied";
|
|
exit;
|
|
}
|
|
|
|
//add multi-lingual support
|
|
$language = new text;
|
|
$text = $language->get();
|
|
|
|
//initialize settings object
|
|
$settings = new settings(['database' => $database, $_SESSION['domain_uuid'] ?? '', $_SESSION['user_uuid'] ?? '']);
|
|
|
|
//set the defaults
|
|
$queue_name = '';
|
|
$queue_extension = '';
|
|
$queue_time_base_score_sec = '';
|
|
$queue_cid_prefix = '';
|
|
$queue_announce_frequency = '';
|
|
$queue_cc_exit_keys = '';
|
|
$queue_description = '';
|
|
$queue_timeout_action = '';
|
|
|
|
//action add or update
|
|
if (!empty($_REQUEST["id"]) && is_uuid($_REQUEST["id"])) {
|
|
$action = "update";
|
|
$call_center_queue_uuid = $_REQUEST["id"];
|
|
}
|
|
else {
|
|
$action = "add";
|
|
}
|
|
|
|
//get the domain details
|
|
$domain_uuid = $_SESSION['domain_uuid'];
|
|
$domain_name = $_SESSION['domain_name'];
|
|
|
|
//initialize the destination object
|
|
$destination = new destinations;
|
|
|
|
//get installed languages
|
|
$language_paths = glob($settings->get('switch', 'sounds')."/*/*/*");
|
|
foreach ($language_paths as $key => $path) {
|
|
$path = str_replace($settings->get('switch', 'sounds').'/', "", $path);
|
|
$path_array = explode('/', $path);
|
|
if (count($path_array) <> 3 || strlen($path_array[0]) <> 2 || strlen($path_array[1]) <> 2) {
|
|
unset($language_paths[$key]);
|
|
}
|
|
$language_paths[$key] = str_replace($settings->get('switch', 'sounds')."/","",$language_paths[$key] ?? '');
|
|
if (empty($language_paths[$key])) {
|
|
unset($language_paths[$key]);
|
|
}
|
|
}
|
|
|
|
//get total call center queues count from the database, check limit, if defined
|
|
if ($action == 'add') {
|
|
if (!empty($settings->get('limit','call_center_queues', ''))) {
|
|
$sql = "select count(*) from v_call_center_queues ";
|
|
$sql .= "where domain_uuid = :domain_uuid ";
|
|
$parameters['domain_uuid'] = $domain_uuid;
|
|
$total_call_center_queues = $database->select($sql, $parameters, 'column');
|
|
unset($sql, $parameters);
|
|
|
|
if ($total_call_center_queues >= $settings->get('limit','call_center_queues', 0)) {
|
|
message::add($text['message-maximum_queues'].' '.$settings->get('limit','call_center_queues', ''), 'negative');
|
|
header('Location: call_center_queues.php');
|
|
return;
|
|
}
|
|
}
|
|
}
|
|
|
|
//get http post variables and set them to php variables
|
|
if (!empty($_POST)) {
|
|
//get the post variables a run a security chack on them
|
|
//$domain_uuid = $_POST["domain_uuid"];
|
|
$dialplan_uuid = $_POST["dialplan_uuid"] ?? null;
|
|
$queue_name = $_POST["queue_name"];
|
|
$queue_extension = $_POST["queue_extension"];
|
|
$queue_greeting = $_POST["queue_greeting"];
|
|
$queue_language = $_POST["queue_language"];
|
|
$queue_strategy = $_POST["queue_strategy"];
|
|
$call_center_tiers = $_POST["call_center_tiers"];
|
|
$queue_moh_sound = $_POST["queue_moh_sound"];
|
|
$queue_record_template = $_POST["queue_record_template"];
|
|
$queue_time_base_score = $_POST["queue_time_base_score"];
|
|
$queue_time_base_score_sec = $_POST["queue_time_base_score_sec"];
|
|
$queue_max_wait_time = $_POST["queue_max_wait_time"];
|
|
$queue_max_wait_time_with_no_agent = $_POST["queue_max_wait_time_with_no_agent"];
|
|
$queue_max_wait_time_with_no_agent_time_reached = $_POST["queue_max_wait_time_with_no_agent_time_reached"];
|
|
$queue_tier_rules_apply = $_POST["queue_tier_rules_apply"];
|
|
$queue_tier_rule_wait_second = $_POST["queue_tier_rule_wait_second"];
|
|
$queue_tier_rule_wait_multiply_level = $_POST["queue_tier_rule_wait_multiply_level"];
|
|
$queue_tier_rule_no_agent_no_wait = $_POST["queue_tier_rule_no_agent_no_wait"];
|
|
$queue_timeout_action = $_POST["queue_timeout_action"] ?? null;
|
|
$queue_discard_abandoned_after = $_POST["queue_discard_abandoned_after"];
|
|
$queue_abandoned_resume_allowed = $_POST["queue_abandoned_resume_allowed"];
|
|
$queue_cid_prefix = $_POST["queue_cid_prefix"];
|
|
$queue_outbound_caller_id_name = $_POST["queue_outbound_caller_id_name"] ?? null;
|
|
$queue_outbound_caller_id_number = $_POST["queue_outbound_caller_id_number"] ?? null;
|
|
$queue_announce_position = $_POST["queue_announce_position"] ?? null;
|
|
$queue_announce_sound = $_POST["queue_announce_sound"];
|
|
$queue_announce_frequency = $_POST["queue_announce_frequency"];
|
|
$queue_cc_exit_keys = $_POST["queue_cc_exit_keys"] ?? null;
|
|
$queue_email_address = $_POST["queue_email_address"] ?? null;
|
|
$queue_description = $_POST["queue_description"];
|
|
|
|
//set the context for users that do not have the permission
|
|
if (permission_exists('call_center_queue_context')) {
|
|
$queue_context = $_POST["queue_context"];
|
|
}
|
|
else if ($action == 'add') {
|
|
$queue_context = $domain_name;
|
|
}
|
|
|
|
//seperate the language components into language, dialect and voice
|
|
$language_array = explode("/",$queue_language);
|
|
$queue_language = $language_array[0] ?? '';
|
|
$queue_dialect = $language_array[1] ?? '';
|
|
$queue_voice = $language_array[2] ?? '';
|
|
|
|
//remove invalid characters
|
|
$queue_cid_prefix = str_replace(":", "-", $queue_cid_prefix);
|
|
$queue_cid_prefix = str_replace("\"", "", $queue_cid_prefix);
|
|
$queue_cid_prefix = str_replace("@", "", $queue_cid_prefix);
|
|
$queue_cid_prefix = str_replace("\\", "", $queue_cid_prefix);
|
|
$queue_cid_prefix = str_replace("/", "", $queue_cid_prefix);
|
|
}
|
|
|
|
//delete the tier (agent from the queue)
|
|
if (!empty($_REQUEST["a"]) && $_REQUEST["a"] == "delete" && is_uuid($_REQUEST["id"]) && permission_exists("call_center_tier_delete")) {
|
|
//set the variables
|
|
$call_center_queue_uuid = $_REQUEST["id"];
|
|
$call_center_tier_uuid = $_REQUEST["call_center_tier_uuid"];
|
|
|
|
//get the agent details
|
|
$sql = "select t.call_center_agent_uuid, t.call_center_queue_uuid, q.queue_extension ";
|
|
$sql .= "from v_call_center_tiers as t, v_call_center_queues as q ";
|
|
$sql .= "where t.domain_uuid = :domain_uuid ";
|
|
$sql .= "and t.call_center_tier_uuid = :call_center_tier_uuid ";
|
|
$sql .= "and t.call_center_queue_uuid = q.call_center_queue_uuid; ";
|
|
$parameters['domain_uuid'] = $domain_uuid;
|
|
$parameters['call_center_tier_uuid'] = $call_center_tier_uuid;
|
|
$tiers = $database->select($sql, $parameters, 'all');
|
|
unset($sql, $parameters);
|
|
|
|
if (!empty($tiers)) {
|
|
foreach ($tiers as $row) {
|
|
$call_center_agent_uuid = $row["call_center_agent_uuid"];
|
|
$call_center_queue_uuid = $row["call_center_queue_uuid"];
|
|
$queue_extension = $row["queue_extension"];
|
|
}
|
|
}
|
|
|
|
//delete the agent from freeswitch
|
|
//setup the event socket connection
|
|
$esl = event_socket::create();
|
|
//delete the agent over event socket
|
|
if ($esl->is_connected()) {
|
|
//callcenter_config tier del [queue_name] [agent_name]
|
|
if (is_numeric($queue_extension) && is_uuid($call_center_agent_uuid)) {
|
|
$cmd = "callcenter_config tier del ".$queue_extension."@".$domain_name." ".$call_center_agent_uuid;
|
|
$response = event_socket::api($cmd);
|
|
}
|
|
}
|
|
|
|
//delete the tier from the database
|
|
if (!empty($call_center_tier_uuid)) {
|
|
$array['call_center_tiers'][0]['call_center_tier_uuid'] = $call_center_tier_uuid;
|
|
$array['call_center_tiers'][0]['domain_uuid'] = $domain_uuid;
|
|
|
|
$p = permissions::new();
|
|
$p->add('call_center_tier_delete', 'temp');
|
|
|
|
$database->delete($array);
|
|
unset($array);
|
|
|
|
$p->delete('call_center_tier_delete', 'temp');
|
|
}
|
|
}
|
|
|
|
//process the user data and save it to the database
|
|
if (!empty($_POST) && empty($_POST["persistformvar"])) {
|
|
|
|
//get the uuid from the POST
|
|
if ($action == "update") {
|
|
$call_center_queue_uuid = $_POST["call_center_queue_uuid"];
|
|
}
|
|
|
|
//if the user doesn't have the correct permission then
|
|
//override domain_uuid and queue_context values
|
|
if ($action == 'update' && is_uuid($call_center_queue_uuid)) {
|
|
$sql = "select * from v_call_center_queues ";
|
|
$sql .= "where call_center_queue_uuid = :call_center_queue_uuid ";
|
|
$parameters['call_center_queue_uuid'] = $call_center_queue_uuid;
|
|
$row = $database->select($sql, $parameters, 'row');
|
|
if (!empty($row)) {
|
|
//if (!permission_exists('call_center_queue_domain')) {
|
|
// $domain_uuid = $row["domain_uuid"];
|
|
//}
|
|
if (!permission_exists('call_center_queue_context')) {
|
|
$queue_context = $row["queue_context"];
|
|
}
|
|
}
|
|
unset($sql, $parameters, $row);
|
|
}
|
|
|
|
//validate the token
|
|
$token = new token;
|
|
if (!$token->validate($_SERVER['PHP_SELF'])) {
|
|
message::add($text['message-invalid_token'],'negative');
|
|
header('Location: call_center_queues.php');
|
|
exit;
|
|
}
|
|
|
|
//check for all required data
|
|
$msg = '';
|
|
//if (empty($domain_uuid)) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
|
|
if (empty($queue_name)) { $msg .= $text['message-required'].$text['label-queue_name']."<br>\n"; }
|
|
if (empty($queue_extension)) { $msg .= $text['message-required'].$text['label-extension']."<br>\n"; }
|
|
if (empty($queue_strategy)) { $msg .= $text['message-required'].$text['label-strategy']."<br>\n"; }
|
|
//if (empty($queue_moh_sound)) { $msg .= $text['message-required'].$text['label-music_on_hold']."<br>\n"; }
|
|
//if (empty($queue_record_template)) { $msg .= $text['message-required'].$text['label-record_template']."<br>\n"; }
|
|
//if (empty($queue_time_base_score)) { $msg .= $text['message-required'].$text['label-time_base_score']."<br>\n"; }
|
|
//if (empty($queue_time_base_score_sec)) { $msg .= $text['message-required'].$text['label-time_base_score_sec']."<br>\n"; }
|
|
//if (empty($queue_max_wait_time)) { $msg .= $text['message-required'].$text['label-max_wait_time']."<br>\n"; }
|
|
//if (empty($queue_max_wait_time_with_no_agent)) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent']."<br>\n"; }
|
|
//if (empty($queue_max_wait_time_with_no_agent_time_reached)) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent_time_reached']."<br>\n"; }
|
|
//if (empty($queue_tier_rules_apply)) { $msg .= $text['message-required'].$text['label-tier_rules_apply']."<br>\n"; }
|
|
//if (empty($queue_tier_rule_wait_second)) { $msg .= $text['message-required'].$text['label-tier_rule_wait_second']."<br>\n"; }
|
|
//if (empty($queue_tier_rule_wait_multiply_level)) { $msg .= $text['message-required'].$text['label-tier_rule_wait_multiply_level']."<br>\n"; }
|
|
//if (empty($queue_tier_rule_no_agent_no_wait)) { $msg .= $text['message-required'].$text['label-tier_rule_no_agent_no_wait']."<br>\n"; }
|
|
//if (empty($queue_timeout_action)) { $msg .= $text['message-required'].$text['label-timeout_action']."<br>\n"; }
|
|
//if (empty($queue_discard_abandoned_after)) { $msg .= $text['message-required'].$text['label-discard_abandoned_after']."<br>\n"; }
|
|
//if (empty($queue_abandoned_resume_allowed)) { $msg .= $text['message-required'].$text['label-abandoned_resume_allowed']."<br>\n"; }
|
|
//if (empty($queue_cid_prefix)) { $msg .= $text['message-required'].$text['label-caller_id_name_prefix']."<br>\n"; }
|
|
//if (empty($queue_description)) { $msg .= $text['message-required'].$text['label-description']."<br>\n"; }
|
|
if (!empty($msg) && empty($_POST["persistformvar"])) {
|
|
require_once "resources/header.php";
|
|
require_once "resources/persist_form_var.php";
|
|
echo "<div align='center'>\n";
|
|
echo "<table><tr><td>\n";
|
|
echo $msg."<br />";
|
|
echo "</td></tr></table>\n";
|
|
persistformvar($_POST);
|
|
echo "</div>\n";
|
|
require_once "resources/footer.php";
|
|
return;
|
|
}
|
|
|
|
//add the call_center_queue_uuid
|
|
if (empty($_POST["call_center_queue_uuid"])) {
|
|
$call_center_queue_uuid = uuid();
|
|
$_POST["call_center_queue_uuid"] = $call_center_queue_uuid;
|
|
}
|
|
|
|
//add the dialplan_uuid
|
|
if (empty($_POST["dialplan_uuid"])) {
|
|
$dialplan_uuid = uuid();
|
|
$_POST["dialplan_uuid"] = $dialplan_uuid;
|
|
}
|
|
|
|
//update the call centier tiers array
|
|
$x = 0;
|
|
if (!empty($_POST["call_center_tiers"])) {
|
|
foreach ($_POST["call_center_tiers"] as $row) {
|
|
//add the domain_uuid
|
|
if (empty($row["domain_uuid"])) {
|
|
$_POST["call_center_tiers"][$x]["domain_uuid"] = $domain_uuid;
|
|
}
|
|
//unset ring_group_destination_uuid if the field has no value
|
|
if (empty($row["call_center_agent_uuid"])) {
|
|
unset($_POST["call_center_tiers"][$x]);
|
|
}
|
|
//increment the row
|
|
$x++;
|
|
}
|
|
}
|
|
|
|
//get the application and data
|
|
$action_array = explode(":",$queue_timeout_action);
|
|
$queue_timeout_app = $action_array[0];
|
|
unset($action_array[0]);
|
|
$queue_timeout_data = implode($action_array);
|
|
|
|
//add the recording path if needed
|
|
if (!empty($queue_greeting)) {
|
|
if (file_exists($settings->get('switch','recordings', '').'/'.$domain_name.'/'.$queue_greeting)) {
|
|
$queue_greeting_path = $settings->get('switch','recordings', '').'/'.$domain_name.'/'.$queue_greeting;
|
|
}
|
|
else {
|
|
$queue_greeting_path = trim($queue_greeting);
|
|
}
|
|
}
|
|
|
|
//prepare the array
|
|
$array['call_center_queues'][0]['queue_name'] = $queue_name;
|
|
$array['call_center_queues'][0]['queue_extension'] = $queue_extension;
|
|
$array['call_center_queues'][0]['queue_greeting'] = $queue_greeting;
|
|
$array['call_center_queues'][0]['queue_language'] = $queue_language;
|
|
$array['call_center_queues'][0]['queue_strategy'] = $queue_strategy;
|
|
$array['call_center_queues'][0]['queue_moh_sound'] = $queue_moh_sound;
|
|
$array['call_center_queues'][0]['queue_record_template'] = $queue_record_template;
|
|
$array['call_center_queues'][0]['queue_dialect'] = $queue_dialect;
|
|
$array['call_center_queues'][0]['queue_voice'] = $queue_voice;
|
|
$array['call_center_queues'][0]['queue_time_base_score'] = $queue_time_base_score;
|
|
$array['call_center_queues'][0]['queue_time_base_score_sec'] = $queue_time_base_score_sec;
|
|
$array['call_center_queues'][0]['queue_max_wait_time'] = $queue_max_wait_time;
|
|
$array['call_center_queues'][0]['queue_max_wait_time_with_no_agent'] = $queue_max_wait_time_with_no_agent;
|
|
$array['call_center_queues'][0]['queue_max_wait_time_with_no_agent_time_reached'] = $queue_max_wait_time_with_no_agent_time_reached;
|
|
if ($destination->valid($queue_timeout_action)) {
|
|
$array['call_center_queues'][0]['queue_timeout_action'] = $queue_timeout_action;
|
|
}
|
|
$array['call_center_queues'][0]['queue_tier_rules_apply'] = $queue_tier_rules_apply;
|
|
$array['call_center_queues'][0]['queue_tier_rule_wait_second'] = $queue_tier_rule_wait_second;
|
|
$array['call_center_queues'][0]['queue_tier_rule_wait_multiply_level'] = $queue_tier_rule_wait_multiply_level;
|
|
$array['call_center_queues'][0]['queue_tier_rule_no_agent_no_wait'] = $queue_tier_rule_no_agent_no_wait;
|
|
$array['call_center_queues'][0]['queue_discard_abandoned_after'] = $queue_discard_abandoned_after;
|
|
$array['call_center_queues'][0]['queue_abandoned_resume_allowed'] = $queue_abandoned_resume_allowed;
|
|
$array['call_center_queues'][0]['queue_cid_prefix'] = $queue_cid_prefix;
|
|
if (permission_exists('call_center_outbound_caller_id_name')) {
|
|
$array['call_center_queues'][0]['queue_outbound_caller_id_name'] = $queue_outbound_caller_id_name;
|
|
}
|
|
if (permission_exists('call_center_outbound_caller_id_number')) {
|
|
$array['call_center_queues'][0]['queue_outbound_caller_id_number'] = $queue_outbound_caller_id_number;
|
|
}
|
|
$array['call_center_queues'][0]['queue_announce_position'] = $queue_announce_position;
|
|
if (permission_exists('call_center_announce_sound')) {
|
|
$array['call_center_queues'][0]['queue_announce_sound'] = $queue_announce_sound;
|
|
}
|
|
$array['call_center_queues'][0]['queue_announce_frequency'] = $queue_announce_frequency;
|
|
$array['call_center_queues'][0]['queue_cc_exit_keys'] = $queue_cc_exit_keys;
|
|
if (permission_exists('call_center_email_address')) {
|
|
$array['call_center_queues'][0]['queue_email_address'] = $queue_email_address;
|
|
}
|
|
$array['call_center_queues'][0]['queue_context'] = $queue_context;
|
|
$array['call_center_queues'][0]['queue_description'] = $queue_description;
|
|
$array['call_center_queues'][0]['call_center_queue_uuid'] = $call_center_queue_uuid;
|
|
$array['call_center_queues'][0]['dialplan_uuid'] = $dialplan_uuid;
|
|
$array['call_center_queues'][0]['domain_uuid'] = $domain_uuid;
|
|
|
|
$y = 0;
|
|
if (!empty($_POST["call_center_tiers"])) {
|
|
foreach ($_POST["call_center_tiers"] as $row) {
|
|
if (is_uuid($row['call_center_tier_uuid'])) {
|
|
$call_center_tier_uuid = $row['call_center_tier_uuid'];
|
|
}
|
|
else {
|
|
$call_center_tier_uuid = uuid();
|
|
}
|
|
if (!empty($row['call_center_agent_uuid'])) {
|
|
$array["call_center_queues"][0]["call_center_tiers"][$y]["call_center_tier_uuid"] = $call_center_tier_uuid;
|
|
$array['call_center_queues'][0]["call_center_tiers"][$y]["call_center_agent_uuid"] = $row['call_center_agent_uuid'];
|
|
$array['call_center_queues'][0]["call_center_tiers"][$y]["tier_level"] = $row['tier_level'];
|
|
$array['call_center_queues'][0]["call_center_tiers"][$y]["tier_position"] = $row['tier_position'];
|
|
$array['call_center_queues'][0]["call_center_tiers"][$y]["domain_uuid"] = $domain_uuid;
|
|
}
|
|
$y++;
|
|
}
|
|
}
|
|
|
|
//add definable export variables can be set in default settings
|
|
$export_variables = 'call_center_queue_uuid,sip_h_Alert-Info';
|
|
if (!empty($settings->get('call_center','export_vars', []))) {
|
|
foreach ($settings->get('call_center','export_vars', []) as $export_variable) {
|
|
$export_variables .= ','.$export_variable;
|
|
}
|
|
}
|
|
|
|
//build the xml dialplan
|
|
$dialplan_xml = "<extension name=\"".xml::sanitize($queue_name)."\" continue=\"\" uuid=\"".xml::sanitize($dialplan_uuid)."\">\n";
|
|
$dialplan_xml .= " <condition field=\"destination_number\" expression=\"^([^#]+#)(.*)\$\" break=\"never\">\n";
|
|
$dialplan_xml .= " <action application=\"set\" data=\"caller_id_name=\$2\"/>\n";
|
|
$dialplan_xml .= " </condition>\n";
|
|
$dialplan_xml .= " <condition field=\"destination_number\" expression=\"^(callcenter\+)?".xml::sanitize($queue_extension)."$\">\n";
|
|
$dialplan_xml .= " <action application=\"answer\" data=\"\"/>\n";
|
|
if (!empty($call_center_queue_uuid) && is_uuid($call_center_queue_uuid)) {
|
|
$dialplan_xml .= " <action application=\"set\" data=\"call_center_queue_uuid=".xml::sanitize($call_center_queue_uuid)."\"/>\n";
|
|
}
|
|
if (!empty($queue_extension) && is_numeric($queue_extension)) {
|
|
$dialplan_xml .= " <action application=\"set\" data=\"queue_extension=".xml::sanitize($queue_extension)."\"/>\n";
|
|
}
|
|
$dialplan_xml .= " <action application=\"set\" data=\"cc_export_vars=\${cc_export_vars},".$export_variables."\"/>\n";
|
|
$dialplan_xml .= " <action application=\"set\" data=\"hangup_after_bridge=true\"/>\n";
|
|
if (!empty($queue_time_base_score_sec)) {
|
|
$dialplan_xml .= " <action application=\"set\" data=\"cc_base_score=".xml::sanitize($queue_time_base_score_sec)."\"/>\n";
|
|
}
|
|
if (!empty($queue_greeting_path)) {
|
|
$dialplan_xml .= " <action application=\"sleep\" data=\"1000\"/>\n";
|
|
$greeting_array = explode(':', $queue_greeting_path);
|
|
if (count($greeting_array) == 1) {
|
|
$dialplan_xml .= " <action application=\"playback\" data=\"".xml::sanitize($queue_greeting_path)."\"/>\n";
|
|
}
|
|
else {
|
|
if ($greeting_array[0] == 'say' || $greeting_array[0] == 'tone_stream' || $greeting_array[0] == 'phrase') {
|
|
$dialplan_xml .= " <action application=\"".xml::sanitize($greeting_array[0])."\" data=\"".xml::sanitize($greeting_array[1])."\"/>\n";
|
|
}
|
|
}
|
|
}
|
|
if (!empty($queue_cid_prefix)) {
|
|
$dialplan_xml .= " <action application=\"set\" data=\"effective_caller_id_name=".xml::sanitize($queue_cid_prefix)."#\${caller_id_name}\"/>\n";
|
|
}
|
|
if ($queue_cc_exit_keys !== null) {
|
|
$dialplan_xml .= " <action application=\"set\" data=\"cc_exit_keys=".xml::sanitize($queue_cc_exit_keys)."\"/>\n";
|
|
}
|
|
$dialplan_xml .= " <action application=\"callcenter\" data=\"".xml::sanitize($queue_extension)."@".$domain_name."\"/>\n";
|
|
if ($destination->valid($queue_timeout_app.':'.$queue_timeout_data)) {
|
|
$dialplan_xml .= " <action application=\"".xml::sanitize($queue_timeout_app)."\" data=\"".xml::sanitize($queue_timeout_data)."\"/>\n";
|
|
}
|
|
$dialplan_xml .= " </condition>\n";
|
|
$dialplan_xml .= "</extension>\n";
|
|
|
|
//build the dialplan array
|
|
$array['dialplans'][0]["domain_uuid"] = $domain_uuid;
|
|
$array['dialplans'][0]["dialplan_uuid"] = $dialplan_uuid;
|
|
$array['dialplans'][0]["dialplan_name"] = $queue_name;
|
|
$array['dialplans'][0]["dialplan_number"] = $queue_extension;
|
|
$array['dialplans'][0]["dialplan_context"] = $queue_context;
|
|
$array['dialplans'][0]["dialplan_continue"] = "false";
|
|
$array['dialplans'][0]["dialplan_xml"] = $dialplan_xml;
|
|
$array['dialplans'][0]["dialplan_order"] = "230";
|
|
$array['dialplans'][0]["dialplan_enabled"] = true;
|
|
$array['dialplans'][0]["dialplan_description"] = $queue_description;
|
|
$array['dialplans'][0]["app_uuid"] = "95788e50-9500-079e-2807-fd530b0ea370";
|
|
|
|
//add the dialplan permission
|
|
$p = permissions::new();
|
|
$p->add("dialplan_add", "temp");
|
|
$p->add("dialplan_edit", "temp");
|
|
|
|
//save to the data
|
|
$database->save($array);
|
|
//$message = $database->message;
|
|
|
|
//remove the temporary permission
|
|
$p->delete("dialplan_add", "temp");
|
|
$p->delete("dialplan_edit", "temp");
|
|
|
|
//debug info
|
|
//echo "<pre>". print_r($message, true) ."</pre>"; exit;
|
|
|
|
//apply settings reminder
|
|
$_SESSION["reload_xml"] = true;
|
|
|
|
//clear the cache
|
|
$cache = new cache;
|
|
$cache->delete("dialplan:".$domain_name);
|
|
|
|
//clear the destinations session array
|
|
if (isset($_SESSION['destinations']['array'])) {
|
|
unset($_SESSION['destinations']['array']);
|
|
}
|
|
|
|
//redirect the user
|
|
if (isset($action)) {
|
|
if ($action == "add") {
|
|
message::add($text['message-add']);
|
|
}
|
|
if ($action == "update") {
|
|
message::add($text['message-update']);
|
|
}
|
|
}
|
|
|
|
//synchronize the configuration
|
|
save_call_center_xml();
|
|
remove_config_from_cache('configuration:callcenter.conf');
|
|
|
|
//add agent/tier to queue
|
|
$agent_name = $_POST["agent_name"] ?? null;
|
|
$tier_level = $_POST["tier_level"] ?? null;
|
|
$tier_position = $_POST["tier_position"] ?? null;
|
|
|
|
if (!empty($agent_name)) {
|
|
//setup the event socket connection
|
|
$esl = event_socket::create();
|
|
//add the agent using event socket
|
|
if ($esl->is_connected()) {
|
|
/* syntax:
|
|
callcenter_config tier add [queue_name] [agent_name] [level] [position]
|
|
callcenter_config tier set state [queue_name] [agent_name] [state]
|
|
callcenter_config tier set level [queue_name] [agent_name] [level]
|
|
callcenter_config tier set position [queue_name] [agent_name] [position]
|
|
*/
|
|
//add the agent
|
|
if (is_numeric($queue_extension) && is_uuid($call_center_agent_uuid) && is_numeric($tier_level) && is_numeric($tier_position)) {
|
|
$cmd = "callcenter_config tier add ".$queue_extension."@".$domain_name." ".$call_center_agent_uuid." ".$tier_level." ".$tier_position;
|
|
$response = event_socket::api($cmd);
|
|
}
|
|
usleep(200);
|
|
//agent set level
|
|
if (is_numeric($queue_extension) && is_numeric($tier_level)) {
|
|
$cmd = "callcenter_config tier set level ".$queue_extension."@".$domain_name." ".$call_center_agent_uuid." ".$tier_level;
|
|
$response = event_socket::api($cmd);
|
|
}
|
|
usleep(200);
|
|
//agent set position
|
|
if (is_numeric($queue_extension) && is_numeric($tier_position)) {
|
|
$cmd = "callcenter_config tier set position ".$queue_extension."@".$domain_name." ".$tier_position;
|
|
$response = event_socket::api($cmd);
|
|
}
|
|
usleep(200);
|
|
}
|
|
}
|
|
|
|
//syncrhonize configuration
|
|
save_call_center_xml();
|
|
|
|
//clear the cache
|
|
$cache = new cache;
|
|
$cache->delete('configuration:callcenter.conf');
|
|
|
|
//redirect the user
|
|
if (is_uuid($call_center_queue_uuid)) {
|
|
header("Location: call_center_queue_edit.php?id=".urlencode($call_center_queue_uuid));
|
|
}
|
|
return;
|
|
|
|
} //(count($_POST)>0 && empty($_POST["persistformvar"]))
|
|
|
|
//pre-populate the form
|
|
if (!empty($_GET) && is_uuid($_GET["id"]) && empty($_POST["persistformvar"])) {
|
|
$call_center_queue_uuid = $_GET["id"];
|
|
$sql = "select ";
|
|
$sql .= "queue_name, ";
|
|
$sql .= "dialplan_uuid, ";
|
|
$sql .= "queue_extension, ";
|
|
$sql .= "queue_greeting, ";
|
|
$sql .= "queue_language, ";
|
|
$sql .= "queue_dialect, ";
|
|
$sql .= "queue_voice , ";
|
|
$sql .= "queue_strategy, ";
|
|
$sql .= "queue_moh_sound, ";
|
|
$sql .= "queue_record_template, ";
|
|
$sql .= "queue_time_base_score, ";
|
|
$sql .= "queue_time_base_score_sec, ";
|
|
$sql .= "queue_max_wait_time, ";
|
|
$sql .= "queue_max_wait_time_with_no_agent, ";
|
|
$sql .= "queue_max_wait_time_with_no_agent_time_reached, ";
|
|
$sql .= "queue_timeout_action, ";
|
|
$sql .= "queue_tier_rules_apply, ";
|
|
$sql .= "queue_tier_rule_wait_second, ";
|
|
$sql .= "queue_tier_rule_wait_multiply_level, ";
|
|
$sql .= "queue_tier_rule_no_agent_no_wait, ";
|
|
$sql .= "queue_discard_abandoned_after, ";
|
|
$sql .= "queue_abandoned_resume_allowed, ";
|
|
$sql .= "queue_cid_prefix, ";
|
|
$sql .= "queue_outbound_caller_id_name, ";
|
|
$sql .= "queue_outbound_caller_id_number, ";
|
|
$sql .= "queue_announce_position, ";
|
|
$sql .= "queue_announce_sound, ";
|
|
$sql .= "queue_announce_frequency, ";
|
|
$sql .= "queue_cc_exit_keys, ";
|
|
$sql .= "queue_email_address, ";
|
|
$sql .= "queue_context, ";
|
|
$sql .= "queue_description ";
|
|
$sql .= "from v_call_center_queues ";
|
|
$sql .= "where domain_uuid = :domain_uuid ";
|
|
$sql .= "and call_center_queue_uuid = :call_center_queue_uuid ";
|
|
$parameters['domain_uuid'] = $domain_uuid;
|
|
$parameters['call_center_queue_uuid'] = $call_center_queue_uuid;
|
|
$call_center_queues = $database->select($sql, $parameters, 'all');
|
|
unset($sql, $parameters);
|
|
|
|
if (!empty($call_center_queues)) {
|
|
foreach ($call_center_queues as $row) {
|
|
$queue_name = $row["queue_name"];
|
|
$dialplan_uuid = $row["dialplan_uuid"];
|
|
$database_queue_name = $row["queue_name"];
|
|
$queue_extension = $row["queue_extension"];
|
|
$queue_greeting = $row["queue_greeting"];
|
|
$queue_language = $row["queue_language"];
|
|
$queue_dialect = $row["queue_dialect"];
|
|
$queue_voice = $row["queue_voice"];
|
|
$queue_strategy = $row["queue_strategy"];
|
|
$queue_moh_sound = $row["queue_moh_sound"];
|
|
$queue_record_template = $row["queue_record_template"];
|
|
$queue_time_base_score = $row["queue_time_base_score"];
|
|
$queue_time_base_score_sec = $row["queue_time_base_score_sec"];
|
|
$queue_max_wait_time = $row["queue_max_wait_time"];
|
|
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
|
|
$queue_max_wait_time_with_no_agent_time_reached = $row["queue_max_wait_time_with_no_agent_time_reached"];
|
|
$queue_timeout_action = $row["queue_timeout_action"];
|
|
$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
|
|
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
|
|
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
|
|
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
|
|
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
|
|
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
|
|
$queue_cid_prefix = $row["queue_cid_prefix"];
|
|
$queue_outbound_caller_id_name = $row["queue_outbound_caller_id_name"];
|
|
$queue_outbound_caller_id_number = $row["queue_outbound_caller_id_number"];
|
|
$queue_announce_position = $row["queue_announce_position"];
|
|
$queue_announce_sound = $row["queue_announce_sound"];
|
|
$queue_announce_frequency = $row["queue_announce_frequency"];
|
|
$queue_cc_exit_keys = $row["queue_cc_exit_keys"];
|
|
$queue_email_address = $row["queue_email_address"];
|
|
$queue_context = $row["queue_context"];
|
|
$queue_description = $row["queue_description"];
|
|
}
|
|
}
|
|
}
|
|
|
|
//get the tiers
|
|
$sql = "select t.call_center_tier_uuid, t.call_center_agent_uuid, t.call_center_queue_uuid, t.tier_level, t.tier_position, a.agent_name ";
|
|
$sql .= "from v_call_center_tiers as t, v_call_center_agents as a ";
|
|
$sql .= "where t.call_center_queue_uuid = :call_center_queue_uuid ";
|
|
$sql .= "and t.call_center_agent_uuid = a.call_center_agent_uuid ";
|
|
$sql .= "and t.domain_uuid = :domain_uuid ";
|
|
$sql .= "order by tier_level asc, tier_position asc, a.agent_name asc";
|
|
$parameters['domain_uuid'] = $domain_uuid;
|
|
$parameters['call_center_queue_uuid'] = $call_center_queue_uuid ?? null;
|
|
$tiers = $database->select($sql, $parameters, 'all');
|
|
unset($sql, $parameters);
|
|
|
|
//add an empty row to the tiers array
|
|
if (count($tiers) == 0) {
|
|
$rows = $settings->get('call_center','agent_add_rows', null);
|
|
$id = 0;
|
|
}
|
|
if (count($tiers) > 0) {
|
|
$rows = $settings->get('call_center','agent_edit_rows', null);
|
|
$id = count($tiers)+1;
|
|
}
|
|
for ($x = 0; $x < $rows; $x++) {
|
|
$tiers[$id]['call_center_tier_uuid'] = uuid();
|
|
$tiers[$id]['call_center_agent_uuid'] = '';
|
|
$tiers[$id]['call_center_queue_uuid'] = $call_center_queue_uuid ?? null;
|
|
$tiers[$id]['tier_level'] = '';
|
|
$tiers[$id]['tier_position'] = '';
|
|
$tiers[$id]['agent_name'] = '';
|
|
$id++;
|
|
}
|
|
|
|
//get the agents
|
|
$sql = "select call_center_agent_uuid, agent_name from v_call_center_agents ";
|
|
$sql .= "where domain_uuid = :domain_uuid ";
|
|
$sql .= "order by agent_name asc";
|
|
$parameters['domain_uuid'] = $domain_uuid;
|
|
$agents = $database->select($sql, $parameters, 'all');
|
|
unset($sql, $parameters);
|
|
|
|
//get the sounds
|
|
$sounds = new sounds;
|
|
$audio_files[0] = $sounds->get();
|
|
unset($sounds);
|
|
|
|
//get the list of sounds
|
|
if (permission_exists('call_center_announce_sound')) {
|
|
$sounds = new sounds;
|
|
$sounds->sound_types = ['recordings'];
|
|
$sounds->full_path = ['recordings'];
|
|
$audio_files[1] = $sounds->get();
|
|
unset($sounds);
|
|
}
|
|
|
|
//set default values
|
|
$queue_greeting = $queue_greeting ?? '';
|
|
$queue_strategy = $queue_strategy ?? "longest-idle-agent";
|
|
$queue_moh_sound = $queue_moh_sound ?? "\$\${hold_music}";
|
|
$queue_time_base_score = $queue_time_base_score ?? "system";
|
|
$queue_max_wait_time = $queue_max_wait_time ?? "0";
|
|
$queue_max_wait_time_with_no_agent = $queue_max_wait_time_with_no_agent ?? "90";
|
|
$queue_max_wait_time_with_no_agent_time_reached = $queue_max_wait_time_with_no_agent_time_reached ?? "30";
|
|
$queue_tier_rule_wait_second = $queue_tier_rule_wait_second ?? "30";
|
|
$queue_discard_abandoned_after = $queue_discard_abandoned_after ?? "900";
|
|
$queue_record_template = $queue_record_template ?? 'false';
|
|
$queue_tier_rules_apply = $queue_tier_rules_apply ?? false;
|
|
$queue_tier_rule_wait_multiply_level = $queue_tier_rule_wait_multiply_level ?? true;
|
|
$queue_tier_rule_no_agent_no_wait = $queue_tier_rule_no_agent_no_wait ?? true;
|
|
$queue_abandoned_resume_allowed = $queue_abandoned_resume_allowed ?? false;
|
|
$queue_announce_sound = $queue_announce_sound ?? '';
|
|
$queue_context = $queue_context ?? $domain_name;
|
|
|
|
//create token
|
|
$object = new token;
|
|
$token = $object->create($_SERVER['PHP_SELF']);
|
|
|
|
//show the header
|
|
if ($action == "add") {
|
|
$document['title'] = $text['title-call_center_queue_add'];
|
|
}
|
|
if ($action == "update") {
|
|
$document['title'] = $text['title-call_center_queue_edit'];
|
|
}
|
|
require_once "resources/header.php";
|
|
|
|
//only allow a uuid
|
|
if (empty($call_center_queue_uuid)) {
|
|
$call_center_queue_uuid = null;
|
|
}
|
|
|
|
//set the record_template
|
|
$record_template = $settings->get('switch','recordings', '')."/".$domain_name."/archive/";
|
|
$record_template .= $settings->get('call_center','record_name', "\${strftime(%Y)}/\${strftime(%b)}/\${strftime(%d)}/\${uuid}.\${record_ext}");
|
|
|
|
//show the content
|
|
if (permission_exists('recording_play') || permission_exists('recording_download')) {
|
|
echo "<script type='text/javascript' language='JavaScript'>\n";
|
|
echo " function set_playable(id, audio_selected, audio_type) {\n";
|
|
echo " file_ext = audio_selected.split('.').pop();\n";
|
|
echo " var mime_type = '';\n";
|
|
echo " switch (file_ext) {\n";
|
|
echo " case 'wav': mime_type = 'audio/wav'; break;\n";
|
|
echo " case 'mp3': mime_type = 'audio/mpeg'; break;\n";
|
|
echo " case 'ogg': mime_type = 'audio/ogg'; break;\n";
|
|
echo " }\n";
|
|
echo " if (mime_type != '' && (audio_type == 'recordings' || audio_type == 'sounds')) {\n";
|
|
echo " if (audio_type == 'recordings') {\n";
|
|
echo " if (audio_selected.includes('/')) {\n";
|
|
echo " audio_selected = audio_selected.split('/').pop()\n";
|
|
echo " }\n";
|
|
echo " $('#recording_audio_' + id).attr('src', '../recordings/recordings.php?action=download&type=rec&filename=' + audio_selected);\n";
|
|
echo " }\n";
|
|
echo " else if (audio_type == 'sounds') {\n";
|
|
echo " $('#recording_audio_' + id).attr('src', '../switch/sounds.php?action=download&filename=' + audio_selected);\n";
|
|
echo " }\n";
|
|
echo " $('#recording_audio_' + id).attr('type', mime_type);\n";
|
|
echo " $('#recording_button_' + id).show();\n";
|
|
echo " }\n";
|
|
echo " else {\n";
|
|
echo " $('#recording_button_' + id).hide();\n";
|
|
echo " $('#recording_audio_' + id).attr('src','').attr('type','');\n";
|
|
echo " }\n";
|
|
echo " }\n";
|
|
echo "</script>\n";
|
|
}
|
|
if (if_group("superadmin")) {
|
|
echo "<script type='text/javascript' language='JavaScript'>\n";
|
|
echo " var objs;\n";
|
|
echo " function toggle_select_input(obj, instance_id){\n";
|
|
echo " tb=document.createElement('INPUT');\n";
|
|
echo " tb.type='text';\n";
|
|
echo " tb.name=obj.name;\n";
|
|
echo " tb.className='formfld';\n";
|
|
echo " tb.setAttribute('id', instance_id);\n";
|
|
echo " tb.setAttribute('style', 'width: ' + obj.offsetWidth + 'px;');\n";
|
|
if (!empty($on_change)) {
|
|
echo " tb.setAttribute('onchange', \"".$on_change."\");\n";
|
|
echo " tb.setAttribute('onkeyup', \"".$on_change."\");\n";
|
|
}
|
|
echo " tb.value=obj.options[obj.selectedIndex].value;\n";
|
|
echo " document.getElementById('btn_select_to_input_' + instance_id).style.display = 'none';\n";
|
|
echo " tbb=document.createElement('INPUT');\n";
|
|
echo " tbb.setAttribute('class', 'btn');\n";
|
|
echo " tbb.setAttribute('style', 'margin-left: 4px;');\n";
|
|
echo " tbb.type='button';\n";
|
|
echo " tbb.value=$('<div />').html('◁').text();\n";
|
|
echo " tbb.objs=[obj,tb,tbb];\n";
|
|
echo " tbb.onclick=function(){ replace_element(this.objs, instance_id); }\n";
|
|
echo " obj.parentNode.insertBefore(tb,obj);\n";
|
|
echo " obj.parentNode.insertBefore(tbb,obj);\n";
|
|
echo " obj.parentNode.removeChild(obj);\n";
|
|
echo " replace_element(this.objs, instance_id);\n";
|
|
echo " }\n";
|
|
echo " function replace_element(obj, instance_id){\n";
|
|
echo " obj[2].parentNode.insertBefore(obj[0],obj[2]);\n";
|
|
echo " obj[0].parentNode.removeChild(obj[1]);\n";
|
|
echo " obj[0].parentNode.removeChild(obj[2]);\n";
|
|
echo " document.getElementById('btn_select_to_input_' + instance_id).style.display = 'inline';\n";
|
|
if (!empty($on_change)) {
|
|
echo " ".$on_change.";\n";
|
|
}
|
|
echo " }\n";
|
|
echo "</script>\n";
|
|
}
|
|
|
|
echo "<form name='frm' id='frm' method='post'>\n";
|
|
|
|
echo "<div class='action_bar' id='action_bar'>\n";
|
|
echo " <div class='heading'>";
|
|
if ($action == "add") {
|
|
echo "<b>".$text['header-call_center_queue_add']."</b>";
|
|
}
|
|
if ($action == "update") {
|
|
echo "<b>".$text['header-call_center_queue_edit']."</b>";
|
|
}
|
|
echo "</div>\n";
|
|
echo " <div class='actions'>\n";
|
|
echo button::create(['type'=>'button','label'=>$text['button-back'],'icon'=>$settings->get('theme','button_icon_back', ''),'id'=>'btn_back','style'=>'margin-right: 15px;','link'=>'call_center_queues.php']);
|
|
|
|
if ($action == "update") {
|
|
if (permission_exists('call_center_wallboard')) {
|
|
echo button::create(['type'=>'button','label'=>$text['button-wallboard'],'icon'=>'th','link'=>PROJECT_PATH.'/app/call_center_wallboard/call_center_wallboard.php?queue_name='.urlencode($call_center_queue_uuid)]);
|
|
}
|
|
//echo button::create(['type'=>'button','label'=>$text['button-stop'],'icon'=>$settings->get('theme', 'button_icon_stop'),'link'=>'cmd.php?cmd=unload&id='.urlencode($call_center_queue_uuid)]);
|
|
//echo button::create(['type'=>'button','label'=>$text['button-start'],'icon'=>$settings->get('theme', 'button_icon_start'),'link'=>'cmd.php?cmd=load&id='.urlencode($call_center_queue_uuid)]);
|
|
echo button::create(['type'=>'button','label'=>$text['button-reload'],'icon'=>$settings->get('theme','button_icon_reload', ''),'link'=>'cmd.php?cmd=reload&id='.urlencode($call_center_queue_uuid)]);
|
|
echo button::create(['type'=>'button','label'=>$text['button-view'],'icon'=>$settings->get('theme','button_icon_view', ''),'style'=>'margin-right: 15px;','link'=>PROJECT_PATH.'/app/call_center_active/call_center_active.php?queue_name='.urlencode($call_center_queue_uuid)]);
|
|
}
|
|
echo button::create(['type'=>'submit','label'=>$text['button-save'],'icon'=>$settings->get('theme','button_icon_save', ''),'id'=>'btn_save']);
|
|
echo " </div>\n";
|
|
echo " <div style='clear: both;'></div>\n";
|
|
echo "</div>\n";
|
|
|
|
echo "<div class='card'>\n";
|
|
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
|
echo "<tr>\n";
|
|
echo "<td width='30%' class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-queue_name']."\n";
|
|
echo "</td>\n";
|
|
echo "<td width='70%' class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_name' maxlength='255' value=\"".escape($queue_name)."\" required='required'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-queue_name']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-extension']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_extension' maxlength='255' min='0' step='1' value=\"".escape($queue_extension)."\" required='required' placeholder=\"".$settings->get('call_center','extension_range', '')."\">\n";
|
|
echo "<br />\n";
|
|
echo $text['description-extension']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
$instance_id = 'queue_greeting';
|
|
$instance_label = 'greeting';
|
|
$instance_value = $queue_greeting;
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' rowspan='2' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-'.$instance_label]."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable playback_progress_bar_background' id='recording_progress_bar_".$instance_id."' onclick=\"recording_play('".$instance_id."', document.getElementById('".$instance_id."').value, document.getElementById('".$instance_id."').options[document.getElementById('".$instance_id."').selectedIndex].parentNode.getAttribute('data-type'));\" style='display: none; border-bottom: none; padding-top: 0 !important; padding-bottom: 0 !important;' align='left'><span class='playback_progress_bar' id='recording_progress_".$instance_id."'></span></td>\n";
|
|
echo "</tr>\n";
|
|
echo "<tr>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo "<select name='".$instance_id."' id='".$instance_id."' class='formfld' ".(permission_exists('recording_play') || permission_exists('recording_download') ? "onchange=\"recording_reset('".$instance_id."'); set_playable('".$instance_id."', this.value, this.options[this.selectedIndex].parentNode.getAttribute('data-type'));\"" : null).">\n";
|
|
echo " <option value=''></option>\n";
|
|
$found = $playable = false;
|
|
if (!empty($audio_files[0]) && is_array($audio_files[0]) && @sizeof($audio_files[0]) != 0) {
|
|
foreach ($audio_files[0] as $key => $value) {
|
|
echo "<optgroup label=".$text['label-'.$key]." data-type='".$key."'>\n";
|
|
foreach ($value as $row) {
|
|
if ($key == 'recordings') {
|
|
if (
|
|
!empty($instance_value) &&
|
|
($instance_value == $row["value"] || $instance_value == $settings->get('switch','recordings', '')."/".$domain_name.'/'.$row["value"]) &&
|
|
file_exists($settings->get('switch','recordings', '')."/".$domain_name.'/'.pathinfo($row["value"], PATHINFO_BASENAME))
|
|
) {
|
|
$selected = "selected='selected'";
|
|
$playable = '../recordings/recordings.php?action=download&type=rec&filename='.pathinfo($row["value"], PATHINFO_BASENAME);
|
|
$found = true;
|
|
}
|
|
else {
|
|
unset($selected);
|
|
}
|
|
}
|
|
else if ($key == 'sounds') {
|
|
if (!empty($instance_value) && $instance_value == $row["value"]) {
|
|
$selected = "selected='selected'";
|
|
$playable = '../switch/sounds.php?action=download&filename='.$row["value"];
|
|
$found = true;
|
|
}
|
|
else {
|
|
unset($selected);
|
|
}
|
|
}
|
|
else {
|
|
unset($selected);
|
|
}
|
|
echo " <option value='".escape($row["value"])."' ".($selected ?? '').">".escape($row["name"])."</option>\n";
|
|
}
|
|
echo "</optgroup>\n";
|
|
}
|
|
}
|
|
if (if_group("superadmin") && !empty($instance_value) && !$found) {
|
|
echo " <option value='".escape($instance_value)."' selected='selected'>".escape($instance_value)."</option>\n";
|
|
}
|
|
unset($selected);
|
|
echo " </select>\n";
|
|
if (if_group("superadmin")) {
|
|
echo "<input type='button' id='btn_select_to_input_".$instance_id."' class='btn' name='' alt='back' onclick='toggle_select_input(document.getElementById(\"".$instance_id."\"), \"".$instance_id."\"); this.style.visibility=\"hidden\";' value='◁'>";
|
|
}
|
|
if ((permission_exists('recording_play') || permission_exists('recording_download')) && (!empty($playable) || empty($instance_value))) {
|
|
switch (pathinfo($playable, PATHINFO_EXTENSION)) {
|
|
case 'wav' : $mime_type = 'audio/wav'; break;
|
|
case 'mp3' : $mime_type = 'audio/mpeg'; break;
|
|
case 'ogg' : $mime_type = 'audio/ogg'; break;
|
|
}
|
|
echo "<audio id='recording_audio_".$instance_id."' style='display: none;' preload='none' ontimeupdate=\"update_progress('".$instance_id."')\" onended=\"recording_reset('".$instance_id."');\" src='".($playable ?? '')."' type='".($mime_type ?? '')."'></audio>";
|
|
echo button::create(['type'=>'button','title'=>$text['label-play'].' / '.$text['label-pause'],'icon'=>$settings->get('theme','button_icon_play', ''),'id'=>'recording_button_'.$instance_id,'style'=>'display: '.(!empty($mime_type) ? 'inline' : 'none'),'onclick'=>"recording_play('".$instance_id."', document.getElementById('".$instance_id."').value, document.getElementById('".$instance_id."').options[document.getElementById('".$instance_id."').selectedIndex].parentNode.getAttribute('data-type'))"]);
|
|
unset($playable, $mime_type);
|
|
}
|
|
echo "<br />\n";
|
|
echo $text['description-'.$instance_label]."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-language']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' type='text' name='queue_language'>\n";
|
|
echo " <option></option>\n";
|
|
if (!empty($queue_language) && !empty($queue_dialect) && !empty($queue_voice)) {
|
|
$language_formatted = $queue_language."-".$queue_dialect." ".$queue_voice;
|
|
echo " <option value='".escape($queue_language.'/'.$queue_dialect.'/'.$queue_voice)."' selected='selected'>".escape($language_formatted)."</option>\n";
|
|
}
|
|
if (!empty($language_paths)) {
|
|
foreach ($language_paths as $key => $language_variables) {
|
|
$language_variables = explode('/',$language_paths[$key]);
|
|
$language = $language_variables[0];
|
|
$dialect = $language_variables[1];
|
|
$voice = $language_variables[2];
|
|
if (empty($language_formatted) || $language_formatted != $language.'-'.$dialect.' '.$voice) {
|
|
echo " <option value='".$language."/".$dialect."/".$voice."'>".$language."-".$dialect." ".$voice."</option>\n";
|
|
}
|
|
}
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-language']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-strategy']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_strategy'>\n";
|
|
if ($queue_strategy == "ring-all") {
|
|
echo " <option value='ring-all' selected='selected' >".$text['option-ring_all']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='ring-all'>".$text['option-ring_all']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "longest-idle-agent") {
|
|
echo " <option value='longest-idle-agent' selected='selected' >".$text['option-longest_idle_agent']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='longest-idle-agent'>".$text['option-longest_idle_agent']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "round-robin") {
|
|
echo " <option value='round-robin' selected='selected'>".$text['option-round_robin']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='round-robin'>".$text['option-round_robin']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "top-down") {
|
|
echo " <option value='top-down' selected='selected'>".$text['option-top_down']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='top-down'>".$text['option-top_down']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "agent-with-least-talk-time") {
|
|
echo " <option value='agent-with-least-talk-time' selected='selected'>".$text['option-agent_with_least_talk_time']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='agent-with-least-talk-time'>".$text['option-agent_with_least_talk_time']."</option>\n";
|
|
}
|
|
|
|
if ($queue_strategy == "agent-with-fewest-calls") {
|
|
echo " <option value='agent-with-fewest-calls' selected='selected'>".$text['option-agent_with_fewest_calls']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='agent-with-fewest-calls'>".$text['option-agent_with_fewest_calls']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "sequentially-by-agent-order") {
|
|
echo " <option value='sequentially-by-agent-order' selected='selected'>".$text['option-sequentially_by_agent_order']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='sequentially-by-agent-order'>".$text['option-sequentially_by_agent_order']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "sequentially-by-next-agent-order") {
|
|
echo " <option value='sequentially-by-next-agent-order' selected='selected'>".$text['option-sequentially_by_next_agent_order']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='sequentially-by-next-agent-order'>".$text['option-sequentially_by_next_agent_order']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "random") {
|
|
echo " <option value='random' selected='selected'>".$text['option-random']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='random'>".$text['option-random']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-strategy']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
if (permission_exists('call_center_tier_view') && !empty($agents) && is_array($agents)) {
|
|
echo "<tr>";
|
|
echo " <td class='vncell' valign='top'>".$text['label-agents']."</td>";
|
|
echo " <td class='vtable' align='left'>";
|
|
echo " <table border='0' cellpadding='0' cellspacing='0'>\n";
|
|
echo " <tr>\n";
|
|
echo " <td class='vtable'>".$text['label-agent_name']."</td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_level']."</td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_position']."</td>\n";
|
|
echo " <td></td>\n";
|
|
echo " </tr>\n";
|
|
$x = 0;
|
|
if (is_array($tiers)) {
|
|
foreach($tiers as $field) {
|
|
echo " <tr>\n";
|
|
echo " <td class=''>";
|
|
if (!empty($field['call_center_tier_uuid'])) {
|
|
echo " <input name='call_center_tiers[".$x."][call_center_tier_uuid]' type='hidden' value=\"".escape($field['call_center_tier_uuid'])."\">\n";
|
|
}
|
|
echo " <select name=\"call_center_tiers[$x][call_center_agent_uuid]\" class=\"formfld\" style=\"width: 200px\">\n";
|
|
if (is_uuid($field['call_center_agent_uuid'])) {
|
|
echo " <option value=\"".escape($field['call_center_agent_uuid'])."\">".escape($field['agent_name'])."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value=\"\"></option>\n";
|
|
foreach($agents as $row) {
|
|
echo " <option value=\"".escape($row['call_center_agent_uuid'])."\">".escape($row['agent_name'])."</option>\n";
|
|
}
|
|
}
|
|
echo " </select>";
|
|
echo " </td>\n";
|
|
echo " <td class='' style='text-align: center;'>";
|
|
echo " <select name=\"call_center_tiers[$x][tier_level]\" class=\"formfld\">\n";
|
|
$i=0;
|
|
while($i<=9) {
|
|
$selected = ($i == $field['tier_level']) ? "selected" : null;
|
|
echo " <option value=\"$i\" ".escape($selected).">$i</option>\n";
|
|
$i++;
|
|
}
|
|
echo " </select>\n";
|
|
echo " </td>\n";
|
|
|
|
echo " <td class='' style='text-align: center;'>\n";
|
|
echo " <select name=\"call_center_tiers[$x][tier_position]\" class=\"formfld\">\n";
|
|
$i=0;
|
|
while($i<=9) {
|
|
$selected = ($i == $field['tier_position']) ? "selected" : null;
|
|
echo " <option value=\"$i\" ".escape($selected).">$i</option>\n";
|
|
$i++;
|
|
}
|
|
echo " </select>\n";
|
|
echo " </td>\n";
|
|
echo " <td class=''>";
|
|
if (permission_exists('call_center_tier_delete')) {
|
|
echo " <a href=\"call_center_queue_edit.php?id=".escape($call_center_queue_uuid)."&call_center_tier_uuid=".escape($field['call_center_tier_uuid'])."&a=delete\" alt=\"".$text['button-delete']."\" onclick=\"return confirm('".$text['confirm-delete']."');\">$v_link_label_delete</a>";
|
|
}
|
|
echo " </td>\n";
|
|
echo " </tr>\n";
|
|
$assigned_agents[] = $field['agent_name'];
|
|
$x++;
|
|
}
|
|
unset ($tiers);
|
|
echo " </table>\n";
|
|
echo " <br>\n";
|
|
echo " ".$text['description-tiers']."\n";
|
|
echo " <br />\n";
|
|
echo " </td>";
|
|
echo "</tr>";
|
|
}
|
|
}
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-music_on_hold']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
|
|
$ringbacks = new ringbacks;
|
|
echo $ringbacks->select('queue_moh_sound', $queue_moh_sound);
|
|
|
|
echo "<br />\n";
|
|
echo $text['description-music_on_hold']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-record_template']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='switch'>\n";
|
|
}
|
|
echo " <select class='formfld' id='queue_record_template' name='queue_record_template'>\n";
|
|
echo " <option value='true' ".($queue_record_template === 'true' ? "selected='selected'" : null).">".$text['option-true']."</option>\n";
|
|
echo " <option value='false' ".($queue_record_template === 'false' ? "selected='selected'" : null).">".$text['option-false']."</option>\n";
|
|
echo " </select>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='slider'></span>\n";
|
|
echo " </span>\n";
|
|
}
|
|
echo "<br />\n";
|
|
echo $text['description-record_template']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-time_base_score']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_time_base_score'>\n";
|
|
if ($queue_time_base_score == "system") {
|
|
echo " <option value='system' selected='selected' >".$text['option-system']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='system'>".$text['option-system']."</option>\n";
|
|
}
|
|
if ($queue_time_base_score == "queue") {
|
|
echo " <option value='queue' selected='selected' >".$text['option-queue']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='queue'>".$text['option-queue']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-time_base_score']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-time_base_score_sec']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_time_base_score_sec' maxlength='255' min='0' step='1' value='".escape($queue_time_base_score_sec)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-time_base_score_sec']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-max_wait_time']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_max_wait_time' maxlength='255' min='0' step='1' value='".escape($queue_max_wait_time)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_wait_time']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-max_wait_time_with_no_agent']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_max_wait_time_with_no_agent' maxlength='255' min='0' step='1' value='".escape($queue_max_wait_time_with_no_agent)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_wait_time_with_no_agent']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-max_wait_time_with_no_agent_time_reached']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_max_wait_time_with_no_agent_time_reached' maxlength='255' min='0' step='1' value='".escape($queue_max_wait_time_with_no_agent_time_reached)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_wait_time_with_no_agent_time_reached']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-timeout_action']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo $destination->select('dialplan', 'queue_timeout_action', $queue_timeout_action);
|
|
echo "<br />\n";
|
|
echo $text['description-timeout_action']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rules_apply']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='switch'>\n";
|
|
}
|
|
echo " <select class='formfld' id='queue_tier_rules_apply' name='queue_tier_rules_apply'>\n";
|
|
echo " <option value='true' ".($queue_tier_rules_apply === true ? "selected='selected'" : null).">".$text['option-true']."</option>\n";
|
|
echo " <option value='false' ".($queue_tier_rules_apply === false ? "selected='selected'" : null).">".$text['option-false']."</option>\n";
|
|
echo " </select>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='slider'></span>\n";
|
|
echo " </span>\n";
|
|
}
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rules_apply']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rule_wait_second']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_tier_rule_wait_second' maxlength='255' min='0' step='1' value='".escape($queue_tier_rule_wait_second)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rule_wait_second']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rule_wait_multiply_level']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='switch'>\n";
|
|
}
|
|
echo " <select class='formfld' id='queue_tier_rule_wait_multiply_level' name='queue_tier_rule_wait_multiply_level'>\n";
|
|
echo " <option value='true' ".($queue_tier_rule_wait_multiply_level === true ? "selected='selected'" : null).">".$text['option-true']."</option>\n";
|
|
echo " <option value='false' ".($queue_tier_rule_wait_multiply_level === false ? "selected='selected'" : null).">".$text['option-false']."</option>\n";
|
|
echo " </select>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='slider'></span>\n";
|
|
echo " </span>\n";
|
|
}
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rule_wait_multiply_level']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rule_no_agent_no_wait']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='switch'>\n";
|
|
}
|
|
echo " <select class='formfld' id='queue_tier_rule_no_agent_no_wait' name='queue_tier_rule_no_agent_no_wait'>\n";
|
|
echo " <option value='true' ".($queue_tier_rule_no_agent_no_wait === true ? "selected='selected'" : null).">".$text['option-true']."</option>\n";
|
|
echo " <option value='false' ".($queue_tier_rule_no_agent_no_wait === false ? "selected='selected'" : null).">".$text['option-false']."</option>\n";
|
|
echo " </select>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='slider'></span>\n";
|
|
echo " </span>\n";
|
|
}
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rule_no_agent_no_wait']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-discard_abandoned_after']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_discard_abandoned_after' maxlength='255' min='0' step='1' value='".escape($queue_discard_abandoned_after)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-discard_abandoned_after']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-abandoned_resume_allowed']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='switch'>\n";
|
|
}
|
|
echo " <select class='formfld' id='queue_abandoned_resume_allowed' name='queue_abandoned_resume_allowed'>\n";
|
|
echo " <option value='true' ".($queue_abandoned_resume_allowed === true ? "selected='selected'" : null).">".$text['option-true']."</option>\n";
|
|
echo " <option value='false' ".($queue_abandoned_resume_allowed === false ? "selected='selected'" : null).">".$text['option-false']."</option>\n";
|
|
echo " </select>\n";
|
|
if ($input_toggle_style_switch) {
|
|
echo " <span class='slider'></span>\n";
|
|
echo " </span>\n";
|
|
}
|
|
echo "<br />\n";
|
|
echo $text['description-abandoned_resume_allowed']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-caller_id_name_prefix']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_cid_prefix' maxlength='255' value='".escape($queue_cid_prefix)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-caller_id_name_prefix']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
if (permission_exists('call_center_outbound_caller_id_name')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-outbound_caller_id_name']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_outbound_caller_id_name' maxlength='255' value='".escape($queue_outbound_caller_id_name ?? '')."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-outbound_caller_id_name']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
if (permission_exists('call_center_outbound_caller_id_number')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-outbound_caller_id_number']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_outbound_caller_id_number' maxlength='255' value='".escape($queue_outbound_caller_id_number ?? '')."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-outbound_caller_id_number']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
if (permission_exists('call_center_announce_position')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-queue_announce_position']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_announce_position'>\n";
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
echo " <option value='true' ".(!empty($queue_announce_position) && $queue_announce_position == "true" ? "selected='selected'" : null).">".$text['option-true']."</option>\n";
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo ($text['description-queue_announce_position'] ?? '')."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
if (permission_exists('call_center_announce_sound')) {
|
|
$instance_id = 'queue_announce_sound';
|
|
$instance_label = 'caller_announce_sound';
|
|
$instance_value = $queue_announce_sound;
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' rowspan='2' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-'.$instance_label]."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable playback_progress_bar_background' id='recording_progress_bar_".$instance_id."' onclick=\"recording_play('".$instance_id."', document.getElementById('".$instance_id."').value, document.getElementById('".$instance_id."').options[document.getElementById('".$instance_id."').selectedIndex].parentNode.getAttribute('data-type'));\" style='display: none; border-bottom: none; padding-top: 0 !important; padding-bottom: 0 !important;' align='left'><span class='playback_progress_bar' id='recording_progress_".$instance_id."'></span></td>\n";
|
|
echo "</tr>\n";
|
|
echo "<tr>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo "<select name='".$instance_id."' id='".$instance_id."' class='formfld' ".(permission_exists('recording_play') || permission_exists('recording_download') ? "onchange=\"recording_reset('".$instance_id."'); set_playable('".$instance_id."', this.value, this.options[this.selectedIndex].parentNode.getAttribute('data-type'));\"" : null).">\n";
|
|
echo " <option value=''></option>\n";
|
|
$found = $playable = false;
|
|
if (!empty($audio_files[1]) && is_array($audio_files[1]) && @sizeof($audio_files[1]) != 0) {
|
|
foreach ($audio_files[1] as $key => $value) {
|
|
echo "<optgroup label=".$text['label-'.$key]." data-type='".$key."'>\n";
|
|
foreach ($value as $row) {
|
|
if ($key == 'recordings') {
|
|
if (
|
|
!empty($instance_value) &&
|
|
($instance_value == $row["value"] || $instance_value == $settings->get('switch','recordings', '')."/".$domain_name.'/'.$row["value"]) &&
|
|
file_exists($settings->get('switch','recordings', '')."/".$domain_name.'/'.pathinfo($row["value"], PATHINFO_BASENAME))
|
|
) {
|
|
$selected = "selected='selected'";
|
|
$playable = '../recordings/recordings.php?action=download&type=rec&filename='.pathinfo($row["value"], PATHINFO_BASENAME);
|
|
$found = true;
|
|
}
|
|
else {
|
|
unset($selected);
|
|
}
|
|
}
|
|
else if ($key == 'sounds') {
|
|
if (!empty($instance_value) && $instance_value == $row["value"]) {
|
|
$selected = "selected='selected'";
|
|
$playable = '../switch/sounds.php?action=download&filename='.$row["value"];
|
|
$found = true;
|
|
}
|
|
else {
|
|
unset($selected);
|
|
}
|
|
}
|
|
else {
|
|
unset($selected);
|
|
}
|
|
echo " <option value='".escape($row["value"])."' ".($selected ?? '').">".escape($row["name"])."</option>\n";
|
|
}
|
|
echo "</optgroup>\n";
|
|
}
|
|
}
|
|
if (if_group("superadmin") && !empty($instance_value) && !$found) {
|
|
echo " <option value='".escape($instance_value)."' selected='selected'>".escape($instance_value)."</option>\n";
|
|
}
|
|
unset($selected);
|
|
echo " </select>\n";
|
|
if (if_group("superadmin")) {
|
|
echo "<input type='button' id='btn_select_to_input_".$instance_id."' class='btn' name='' alt='back' onclick='toggle_select_input(document.getElementById(\"".$instance_id."\"), \"".$instance_id."\"); this.style.visibility=\"hidden\";' value='◁'>";
|
|
}
|
|
if ((permission_exists('recording_play') || permission_exists('recording_download')) && (!empty($playable) || empty($instance_value))) {
|
|
switch (pathinfo($playable, PATHINFO_EXTENSION)) {
|
|
case 'wav' : $mime_type = 'audio/wav'; break;
|
|
case 'mp3' : $mime_type = 'audio/mpeg'; break;
|
|
case 'ogg' : $mime_type = 'audio/ogg'; break;
|
|
}
|
|
echo "<audio id='recording_audio_".$instance_id."' style='display: none;' preload='none' ontimeupdate=\"update_progress('".$instance_id."')\" onended=\"recording_reset('".$instance_id."');\" src='".($playable ?? '')."' type='".($mime_type ?? '')."'></audio>";
|
|
echo button::create(['type'=>'button','title'=>$text['label-play'].' / '.$text['label-pause'],'icon'=>$settings->get('theme','button_icon_play', ''),'id'=>'recording_button_'.$instance_id,'style'=>'display: '.(!empty($mime_type) ? 'inline' : 'none'),'onclick'=>"recording_play('".$instance_id."', document.getElementById('".$instance_id."').value, document.getElementById('".$instance_id."').options[document.getElementById('".$instance_id."').selectedIndex].parentNode.getAttribute('data-type'))"]);
|
|
unset($playable, $mime_type);
|
|
}
|
|
echo "<br />\n";
|
|
echo $text['description-'.$instance_label]."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
if (permission_exists('call_center_announce_frequency')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-caller_announce_frequency']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_announce_frequency' maxlength='255' min='0' step='1' value='".escape($queue_announce_frequency)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-caller_announce_frequency']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-exit_keys']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_cc_exit_keys' value='".escape($queue_cc_exit_keys)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-exit_keys']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
if (permission_exists('call_center_email_address')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-queue_email_address']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_email_address' maxlength='255' value='".escape($queue_email_address ?? '')."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-queue_email_address']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
if (permission_exists('call_center_queue_context')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-context']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_context' maxlength='255' value=\"".escape($queue_context)."\" required='required'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-enter-context']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-description']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_description' maxlength='255' value=\"".escape($queue_description)."\">\n";
|
|
echo "<br />\n";
|
|
echo $text['description-description']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "</table>";
|
|
echo "</div>\n";
|
|
echo "<br><br>";
|
|
|
|
if ($action == "update") {
|
|
echo "<input type='hidden' name='call_center_queue_uuid' value='".escape($call_center_queue_uuid)."'>\n";
|
|
echo "<input type='hidden' name='dialplan_uuid' value='".escape($dialplan_uuid)."'>\n";
|
|
}
|
|
echo "<input type='hidden' name='".$token['name']."' value='".$token['hash']."'>\n";
|
|
|
|
echo "</form>";
|
|
|
|
//include the footer
|
|
require_once "resources/footer.php";
|
|
|
|
?>
|