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The following PR is for voicemail transcription using IBM Watson. https://cloud.ibm.com/catalog/services/speech-to-text The following values need to be configured in Default Settings: Category: Voicemail Subcategory: watson_key type: text Value: [Your Watson api key ] Category: Voicemail Subcategory: json_enabled type: boolean Value: true Category: Voicemail Subcategory: transcibe_language type: text Value: en-US Category: Voicemail Subcategory: transcribe_provider type: text Value: watson Category: Voicemail Subcategory: watson_url type: text Value: https://stream.watsonplatform.net/speech-to-text/api/v1/recognize?model=en-US_NarrowbandModel Category: Voicemail Subcategory: transcribe_enabled type: boolean Value: true Reload Default Settings. I Flushed Cache and Reloaded XML just for good measure. Also make sure transcription is set to TRUE in your voicemail box.