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Snom D735 has a known issue where the lights on the phone won't illuminate when in use. It still functions correctly but without any lights. I talked with Snom support and they provided me with the string that needs to be changed in the template. This issue started from Snom firmware version 10.1.127.10 Release Notes - https://service.snom.com/display/wiki/10.1.127.10+Release