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https://github.com/fusionpbx/fusionpbx.git
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2fe8b65988
* Set a constant on each class for app_name and app_uuid * Update the database class to use the app_uuid and app_name * Update the classes to use the database::new() * Remove the instances of 'new database'
609 lines
23 KiB
PHP
609 lines
23 KiB
PHP
<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Copyright (C) 2015 - 2023
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All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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*/
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/**
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* cache class provides an abstracted cache
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*/
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//define the call center class
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class call_center {
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/**
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* declare constant variables
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*/
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const app_name = 'call_center';
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const app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
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/**
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* define public variables
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*/
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public $domain_uuid;
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public $call_center_queue_uuid;
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public $dialplan_uuid;
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public $queue_name;
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public $queue_description;
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public $destination_number;
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public $queue_cc_exit_keys;
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/**
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* declare private variables
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*/
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private $database;
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private $permission_prefix;
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private $list_page;
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private $table;
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private $uuid_prefix;
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/**
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* Called when the object is created
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*/
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public function __construct() {
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//connect to the database
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if (empty($this->database)) {
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$this->database = database::new();
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}
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}
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/**
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* Add a dialplan for call center
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* @var string $domain_uuid the multi-tenant id
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* @var string $value string to be cached
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*/
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public function dialplan() {
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//delete previous dialplan
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if (is_uuid($this->dialplan_uuid)) {
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//build delete array
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$array['dialplans'][0]['dialplan_uuid'] = $this->dialplan_uuid;
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$array['dialplans'][0]['domain_uuid'] = $this->domain_uuid;
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$array['dialplan_details'][0]['dialplan_uuid'] = $this->dialplan_uuid;
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$array['dialplan_details'][0]['domain_uuid'] = $this->domain_uuid;
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//grant temporary permissions
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$p = permissions::new();
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$p->add('dialplan_delete', 'temp');
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$p->add('dialplan_detail_delete', 'temp');
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//execute delete
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$this->database->delete($array);
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unset($array);
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//revoke temporary permissions
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$p->delete('dialplan_delete', 'temp');
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$p->delete('dialplan_detail_delete', 'temp');
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}
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//build the dialplan array
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$dialplan["app_uuid"] = "95788e50-9500-079e-2807-fd530b0ea370";
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$dialplan["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_name"] = ($this->queue_name != '') ? $this->queue_name : format_phone($this->destination_number);
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$dialplan["dialplan_number"] = $this->destination_number;
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$dialplan["dialplan_context"] = $_SESSION['domain_name'];
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$dialplan["dialplan_continue"] = false;
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$dialplan["dialplan_order"] = "210";
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$dialplan["dialplan_enabled"] = true;
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$dialplan["dialplan_description"] = $this->queue_description;
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$dialplan_detail_order = 10;
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//add the public condition
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$y = 1;
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "condition";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "\${caller_id_name}";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "^([^#]+#)(.*)$";
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$dialplan["dialplan_details"][$y]["dialplan_detail_break"] = "never";
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "1";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "caller_id_name=$2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "1";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "condition";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "destination_number";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "^".$this->destination_number."\$";
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$dialplan["dialplan_details"][$y]["dialplan_detail_break"] = "";
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "answer";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "";
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "hangup_after_bridge=true";
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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if (!empty($this->queue_cid_prefix)) {
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "effective_caller_id_name=".$this->queue_cid_prefix."#\${caller_id_name}";
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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}
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if (!empty($this->queue_greeting)) {
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "sleep";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "1000";
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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}
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if (!empty($this->queue_greeting)) {
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "playback";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "".$this->queue_greeting;
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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}
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if (!empty($this->queue_cc_exit_keys)) {
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "cc_exit_keys=".$this->queue_cc_exit_keys;
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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}
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "callcenter";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = $this->queue_name.'@'.$_SESSION["domain_name"];
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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if (!empty($this->queue_timeout_action)) {
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$action_array = explode(":",$this->queue_timeout_action);
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = $action_array[0];
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = substr($this->queue_timeout_action, strlen($action_array[0])+1, strlen($this->queue_timeout_action));
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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$y++;
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}
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$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
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$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
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$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "hangup";
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$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "";
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$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
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$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
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//prepare the array
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$array["dialplans"][0] = $dialplan;
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//add temporary permissions
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$p = permissions::new();
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$p->add("dialplan_add", 'temp');
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$p->add("dialplan_detail_add", 'temp');
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$p->add("dialplan_edit", 'temp');
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$p->add("dialplan_detail_edit", 'temp');
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//save the dialplan
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$this->database->save($array);
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$dialplan_response = $this->database->message;
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$this->dialplan_uuid = $dialplan_response['uuid'];
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unset($array);
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//remove temporary permissions
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$p->delete("dialplan_add", 'temp');
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$p->delete("dialplan_detail_add", 'temp');
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$p->delete("dialplan_edit", 'temp');
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$p->delete("dialplan_detail_edit", 'temp');
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//build call center queue update array
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$array['call_center_queues'][0]['call_center_queue_uuid'] = $this->call_center_queue_uuid;
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$array['call_center_queues'][0]['dialplan_uuid'] = $this->dialplan_uuid;
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//grant temporary permissions
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$p = permissions::new();
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$p->add('call_center_queue_edit', 'temp');
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//execute update
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$this->database->save($array);
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unset($array);
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//revoke temporary permissions
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$p->delete('call_center_queue_edit', 'temp');
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//clear the cache
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$cache = new cache;
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$cache->delete("dialplan:".$_SESSION['domain_name']);
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//return the dialplan_uuid
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return $dialplan_response;
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}
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/**
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* delete records
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*/
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public function delete_queues($records) {
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//assign private variables
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$this->permission_prefix = 'call_center_queue_';
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$this->list_page = 'call_center_queues.php';
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$this->table = 'call_center_queues';
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$this->uuid_prefix = 'call_center_queue_';
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if (permission_exists($this->permission_prefix.'delete')) {
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//add multi-lingual support
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$language = new text;
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$text = $language->get();
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//validate the token
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$token = new token;
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if (!$token->validate($_SERVER['PHP_SELF'])) {
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message::add($text['message-invalid_token'],'negative');
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header('Location: '.$this->list_page);
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exit;
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}
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//delete multiple records
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if (is_array($records) && @sizeof($records) != 0) {
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//filter out unchecked, build where clause for below
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foreach ($records as $x => $record) {
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if (!empty($record['checked']) && $record['checked'] == 'true' && is_uuid($record['uuid'])) {
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$uuids[] = $record['uuid'];
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}
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}
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//get necessary details
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if (is_array($uuids) && @sizeof($uuids) != 0) {
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$sql = "select ".$this->uuid_prefix."uuid as uuid, dialplan_uuid, queue_name, queue_extension from v_".$this->table." ";
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$sql .= "where domain_uuid = :domain_uuid ";
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$sql .= "and ".$this->uuid_prefix."uuid in ('".implode("','", $uuids)."') ";
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$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
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$rows = $this->database->select($sql, $parameters, 'all');
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if (is_array($rows) && @sizeof($rows) != 0) {
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foreach ($rows as $row) {
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$call_center_queues[$row['uuid']]['dialplan_uuid'] = $row['dialplan_uuid'];
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$call_center_queues[$row['uuid']]['queue_name'] = $row['queue_name'];
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$call_center_queues[$row['uuid']]['queue_extension'] = $row['queue_extension'];
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}
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}
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unset($sql, $parameters, $rows, $row);
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}
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//build the delete array
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$x = 0;
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foreach ($call_center_queues as $call_center_queue_uuid => $call_center_queue) {
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$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $call_center_queue_uuid;
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$array[$this->table][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
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$array['dialplans'][$x]['dialplan_uuid'] = $call_center_queue['dialplan_uuid'];
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$array['dialplans'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
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$array['dialplan_details'][$x]['dialplan_uuid'] = $call_center_queue['dialplan_uuid'];
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$array['dialplan_details'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
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$array['call_center_tiers'][$x][$this->uuid_prefix.'uuid'] = $call_center_queue_uuid;
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$array['call_center_tiers'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
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$x++;
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$array['call_center_tiers'][$x]['queue_name'] = $call_center_queue['queue_extension']."@".$_SESSION['domain_name'];
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$array['call_center_tiers'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
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$x++;
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}
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//delete the checked rows
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if (is_array($array) && @sizeof($array) != 0) {
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//setup the event socket connection
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$esl = event_socket::create();
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//delete the queue in the switch
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if ($esl->is_connected()) {
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foreach ($uuids as $uuid) {
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$cmd = "callcenter_config queue unload ".$call_center_queues[$uuid]['queue_extension']."@".$_SESSION['domain_name'];
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$response = event_socket::api($cmd);
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}
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}
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//grant temporary permissions
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$p = permissions::new();
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$p->add('call_center_tier_delete', 'temp');
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$p->add('dialplan_delete', 'temp');
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$p->add('dialplan_detail_delete', 'temp');
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//execute delete
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$this->database->delete($array);
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unset($array);
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//revoke temporary permissions
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$p->delete('call_center_tier_delete', 'temp');
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$p->delete('dialplan_delete', 'temp');
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$p->delete('dialplan_detail_delete', 'temp');
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//clear the cache
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$cache = new cache;
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$cache->delete("dialplan:".$_SESSION["domain_name"]);
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remove_config_from_cache('configuration:callcenter.conf');
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//clear the destinations session array
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if (isset($_SESSION['destinations']['array'])) {
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unset($_SESSION['destinations']['array']);
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}
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//synchronize configuration
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save_call_center_xml();
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//apply settings reminder
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$_SESSION["reload_xml"] = true;
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//set message
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message::add($text['message-delete']);
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}
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unset($records);
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}
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}
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}
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public function delete_agents($records) {
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//assign private variables
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$this->permission_prefix = 'call_center_agent_';
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$this->list_page = 'call_center_agents.php';
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$this->table = 'call_center_agents';
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$this->uuid_prefix = 'call_center_agent_';
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if (permission_exists($this->permission_prefix.'delete')) {
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//add multi-lingual support
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$language = new text;
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$text = $language->get();
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//validate the token
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$token = new token;
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if (!$token->validate($_SERVER['PHP_SELF'])) {
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message::add($text['message-invalid_token'],'negative');
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header('Location: '.$this->list_page);
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exit;
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}
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//delete multiple records
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if (is_array($records) && @sizeof($records) != 0) {
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//filter out unchecked
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foreach ($records as $x => $record) {
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if (!empty($record['checked']) && $record['checked'] == 'true' && is_uuid($record['uuid'])) {
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$uuids[] = $record['uuid'];
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}
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}
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//build the delete array
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if (is_array($uuids) && @sizeof($uuids) != 0) {
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foreach ($uuids as $x => $uuid) {
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$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $uuid;
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$array[$this->table][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
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$array['call_center_tiers'][$x]['call_center_agent_uuid'] = $uuid;
|
|
$array['call_center_tiers'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
|
|
}
|
|
}
|
|
|
|
//delete the checked rows
|
|
if (is_array($array) && @sizeof($array) != 0) {
|
|
|
|
//setup the event socket connection
|
|
$esl = event_socket::create();
|
|
|
|
//delete the agent in the switch
|
|
if ($esl->is_connected()) {
|
|
foreach ($uuids as $uuid) {
|
|
event_socket::async("callcenter_config agent del $uuid");
|
|
}
|
|
}
|
|
|
|
//grant temporary permissions
|
|
$p = permissions::new();
|
|
$p->add('call_center_tier_delete', 'temp');
|
|
|
|
//execute delete
|
|
$this->database->delete($array);
|
|
unset($array);
|
|
|
|
//revoke temporary permissions
|
|
$p->delete('call_center_tier_delete', 'temp');
|
|
|
|
//synchronize configuration
|
|
save_call_center_xml();
|
|
remove_config_from_cache('configuration:callcenter.conf');
|
|
|
|
//set message
|
|
message::add($text['message-delete']);
|
|
}
|
|
unset($records);
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* copy records
|
|
*/
|
|
public function copy_queues($records) {
|
|
|
|
//assign private variables
|
|
$this->permission_prefix = 'call_center_queue_';
|
|
$this->list_page = 'call_center_queues.php';
|
|
$this->table = 'call_center_queues';
|
|
$this->uuid_prefix = 'call_center_queue_';
|
|
|
|
if (permission_exists($this->permission_prefix.'add')) {
|
|
|
|
//add multi-lingual support
|
|
$language = new text;
|
|
$text = $language->get();
|
|
|
|
//validate the token
|
|
$token = new token;
|
|
if (!$token->validate($_SERVER['PHP_SELF'])) {
|
|
message::add($text['message-invalid_token'],'negative');
|
|
header('Location: '.$this->list_page);
|
|
exit;
|
|
}
|
|
|
|
//copy the checked records
|
|
if (is_array($records) && @sizeof($records) != 0) {
|
|
|
|
//get checked records
|
|
foreach ($records as $x => $record) {
|
|
if (!empty($record['checked']) && $record['checked'] == 'true' && is_uuid($record['uuid'])) {
|
|
$uuids[] = $record['uuid'];
|
|
}
|
|
}
|
|
|
|
//create insert array from existing data
|
|
if (is_array($uuids) && @sizeof($uuids) != 0) {
|
|
|
|
//primary table
|
|
$sql = "select * from v_".$this->table." ";
|
|
$sql .= "where ".$this->uuid_prefix."uuid in ('".implode("','", $uuids)."') ";
|
|
$rows = $this->database->select($sql, $parameters, 'all');
|
|
if (is_array($rows) && @sizeof($rows) != 0) {
|
|
$y = 0;
|
|
foreach ($rows as $x => $row) {
|
|
$new_call_center_queue_uuid = uuid();
|
|
$new_dialplan_uuid = uuid();
|
|
|
|
//copy data
|
|
$array[$this->table][$x] = $row;
|
|
|
|
//overwrite
|
|
$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $new_call_center_queue_uuid;
|
|
$array[$this->table][$x]['dialplan_uuid'] = $new_dialplan_uuid;
|
|
$array[$this->table][$x]['queue_description'] = trim($row['queue_description'].' ('.$text['label-copy'].')');
|
|
|
|
//call center tiers sub table
|
|
$sql_2 = "select * from v_call_center_tiers where call_center_queue_uuid = :call_center_queue_uuid";
|
|
$parameters_2['call_center_queue_uuid'] = $row['call_center_queue_uuid'];
|
|
$rows_2 = $this->database->select($sql_2, $parameters_2, 'all');
|
|
if (is_array($rows_2) && @sizeof($rows_2) != 0) {
|
|
foreach ($rows_2 as $row_2) {
|
|
|
|
//copy data
|
|
$array['call_center_tiers'][$y] = $row_2;
|
|
|
|
//overwrite
|
|
$array['call_center_tiers'][$y]['call_center_tier_uuid'] = uuid();
|
|
$array['call_center_tiers'][$y]['call_center_queue_uuid'] = $new_call_center_queue_uuid;
|
|
|
|
$y++;
|
|
}
|
|
}
|
|
unset($sql_2, $parameters_2, $rows_2, $row_2);
|
|
|
|
//call center queue dialplan record
|
|
$sql_3 = "select * from v_dialplans where dialplan_uuid = :dialplan_uuid";
|
|
$parameters_3['dialplan_uuid'] = $row['dialplan_uuid'];
|
|
$dialplan = $this->database->select($sql_3, $parameters_3, 'row');
|
|
if (is_array($dialplan) && @sizeof($dialplan) != 0) {
|
|
|
|
//copy data
|
|
$array['dialplans'][$x] = $dialplan;
|
|
|
|
//overwrite
|
|
$array['dialplans'][$x]['dialplan_uuid'] = $new_dialplan_uuid;
|
|
$dialplan_xml = $dialplan['dialplan_xml'];
|
|
$dialplan_xml = str_replace($row['call_center_queue_uuid'], $new_call_center_queue_uuid, $dialplan_xml); //replace source call_center_queue_uuid with new
|
|
$dialplan_xml = str_replace($dialplan['dialplan_uuid'], $new_dialplan_uuid, $dialplan_xml); //replace source dialplan_uuid with new
|
|
$array['dialplans'][$x]['dialplan_xml'] = $dialplan_xml;
|
|
$array['dialplans'][$x]['dialplan_description'] = trim($dialplan['dialplan_description'].' ('.$text['label-copy'].')');
|
|
|
|
}
|
|
unset($sql_3, $parameters_3, $dialplan);
|
|
}
|
|
}
|
|
unset($sql, $parameters, $rows, $row);
|
|
}
|
|
|
|
//save the changes and set the message
|
|
if (is_array($array) && @sizeof($array) != 0) {
|
|
|
|
//grant temporary permissions
|
|
$p = permissions::new();
|
|
$p->add('call_center_tier_add', 'temp');
|
|
$p->add('dialplan_add', 'temp');
|
|
|
|
//save the array
|
|
$this->database->save($array);
|
|
unset($array);
|
|
|
|
//revoke temporary permissions
|
|
$p->delete('call_center_tier_add', 'temp');
|
|
$p->delete('dialplan_add', 'temp');
|
|
|
|
//apply settings reminder
|
|
$_SESSION["reload_xml"] = true;
|
|
|
|
//clear the cache
|
|
$cache = new cache;
|
|
$cache->delete("dialplan:".$_SESSION["domain_name"]);
|
|
|
|
//set message
|
|
message::add($text['message-copy']);
|
|
|
|
}
|
|
unset($records);
|
|
}
|
|
|
|
}
|
|
} //method
|
|
|
|
} //class
|
|
|
|
/*
|
|
$o = new call_center;
|
|
$c->domain_uuid = "";
|
|
$c->dialplan_uuid = "";
|
|
$c->queue_name = "";
|
|
$c->queue_cid_prefix = "";
|
|
$c->queue_timeout_action = "";
|
|
$c->queue_description = "";
|
|
$c->destination_number = "";
|
|
$c->queue_cc_exit_keys = "";
|
|
$c->dialplan();
|
|
*/
|