Portions created by the Initial Developer are Copyright (C) 2008-2015 the Initial Developer. All Rights Reserved. Contributor(s): Mark J Crane Luis Daniel Lucio Quiroz */ require_once "root.php"; require_once "resources/require.php"; require_once "resources/check_auth.php"; if (permission_exists('call_center_agent_add') || permission_exists('call_center_agent_edit')) { //access granted } else { echo "access denied"; exit; } //add multi-lingual support $language = new text; $text = $language->get(); //check for duplicates if ($_GET["check"] == 'duplicate') { //agent id if ($_GET["agent_id"] != '') { $sql = "select "; $sql .= "agent_name "; $sql .= "from "; $sql .= "v_call_center_agents "; $sql .= "where "; $sql .= "agent_id = '".check_str($_GET["agent_id"])."' "; $sql .= "and domain_uuid = '".$domain_uuid."' "; if ($_GET["agent_uuid"] != '') { $sql .= " and call_center_agent_uuid <> '".check_str($_GET["agent_uuid"])."' "; } $prep_statement = $db->prepare($sql); if ($prep_statement) { $prep_statement->execute(); $row = $prep_statement->fetch(PDO::FETCH_ASSOC); if ($row['agent_name'] != '') { echo $text['message-duplicate_agent_id'].((if_group("superadmin")) ? ": ".$row["agent_name"] : null); } } unset($prep_statement); } exit; } //action add or update if (isset($_REQUEST["id"])) { $action = "update"; $call_center_agent_uuid = check_str($_REQUEST["id"]); } else { $action = "add"; } //get http post variables and set them to php variables if (count($_POST) > 0) { $agent_name = check_str($_POST["agent_name"]); $agent_type = check_str($_POST["agent_type"]); $agent_call_timeout = check_str($_POST["agent_call_timeout"]); $agent_id = check_str($_POST["agent_id"]); $agent_password = check_str($_POST["agent_password"]); $agent_contact = check_str($_POST["agent_contact"]); $agent_status = check_str($_POST["agent_status"]); //$agent_logout = check_str($_POST["agent_logout"]); $agent_no_answer_delay_time = check_str($_POST["agent_no_answer_delay_time"]); $agent_max_no_answer = check_str($_POST["agent_max_no_answer"]); $agent_wrap_up_time = check_str($_POST["agent_wrap_up_time"]); $agent_reject_delay_time = check_str($_POST["agent_reject_delay_time"]); $agent_busy_delay_time = check_str($_POST["agent_busy_delay_time"]); } if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) { $msg = ''; if ($action == "update") { $call_center_agent_uuid = check_str($_POST["call_center_agent_uuid"]); } //check for all required data //if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid
\n"; } //if (strlen($agent_name) == 0) { $msg .= $text['message-required'].$text['label-agent_name']."
\n"; } //if (strlen($agent_type) == 0) { $msg .= $text['message-required'].$text['label-type']."
\n"; } //if (strlen($agent_call_timeout) == 0) { $msg .= $text['message-required'].$text['label-call_timeout']."
\n"; } //if (strlen($agent_contact) == 0) { $msg .= $text['message-required'].$text['label-contact']."
\n"; } //if (strlen($agent_status) == 0) { $msg .= $text['message-required'].$text['label-status']."
\n"; } //if (strlen($agent_logout) == 0) { $msg .= $text['message-required'].$text['label-agent_logout']."
\n"; } //if (strlen($agent_no_answer_delay_time) == 0) { $msg .= $text['message-required'].$text['label-no_answer_delay_time']."
\n"; } //if (strlen($agent_max_no_answer) == 0) { $msg .= $text['message-required'].$text['label-max_no_answer']."
\n"; } //if (strlen($agent_wrap_up_time) == 0) { $msg .= $text['message-required'].$text['label-wrap_up_time']."
\n"; } //if (strlen($agent_reject_delay_time) == 0) { $msg .= $text['message-required'].$text['label-reject_delay_time']."
\n"; } //if (strlen($agent_busy_delay_time) == 0) { $msg .= $text['message-required'].$text['label-busy_delay_time']."
\n"; } if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) { require_once "resources/header.php"; require_once "resources/persist_form_var.php"; echo "

\n"; echo "

\n"; echo $msg."
"; echo "

\n"; persistformvar($_POST); echo "

\n"; require_once "resources/footer.php"; return; } //get and then set the complete agent_contact with the call_timeout and when necessary confirm //if you change this variable, also change resources/switch.php $confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout; if(strstr($agent_contact, '}') === FALSE) { //not found if(stristr($agent_contact, 'sofia/gateway') === FALSE) { //add the call_timeout $agent_contact = "{call_timeout=".$agent_call_timeout.",sip_invite_domain=".$_SESSION['domain_name']."}".$agent_contact; } else { //add the call_timeout and confirm $agent_contact = $first.',call_timeout='.$agent_call_timeout.$last; $agent_contact = "{".$confirm.",call_timeout=".$agent_call_timeout.",sip_invite_domain=".$_SESSION['domain_name']."}".$agent_contact; } } else { $position = strrpos($agent_contact, "}"); $first = substr($agent_contact, 0, $position); $last = substr($agent_contact, $position); //add call_timeout and sip_invite_domain, only if missing $call_timeout = (stristr($agent_contact, 'call_timeout') === FALSE) ? ',call_timeout='.$agent_call_timeout : null; $sip_invite_domain = (stristr($agent_contact, 'sip_invite_domain') === FALSE) ? ',sip_invite_domain='.$_SESSION['domain_name'] : null; //compose if(stristr($agent_contact, 'sofia/gateway') === FALSE) { $agent_contact = $first.$sip_invite_domain.$call_timeout.$last; } else { $agent_contact = $first.','.$confirm.$sip_invite_domain.$call_timeout.$last; } } //set the user_status $sql = "update v_users set "; $sql .= "user_status = '".$agent_status."' "; $sql .= "where domain_uuid = '".$domain_uuid."' "; $sql .= "and username = '".$agent_name."' "; $prep_statement = $db->prepare(check_sql($sql)); $prep_statement->execute(); //add the agent //setup the event socket connection $fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']); //add the agent using event socket if ($fp) { //add the agent $cmd = "api callcenter_config agent add ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_type; $response = event_socket_request($fp, $cmd); usleep(200); //agent set contact $cmd = "api callcenter_config agent set contact ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_contact; $response = event_socket_request($fp, $cmd); usleep(200); //agent set status $cmd = "api callcenter_config agent set status ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$agent_status."'"; $response = event_socket_request($fp, $cmd); usleep(200); //agent set reject_delay_time $cmd = "api callcenter_config agent set reject_delay_time ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_reject_delay_time; $response = event_socket_request($fp, $cmd); usleep(200); //agent set busy_delay_time $cmd = "api callcenter_config agent set busy_delay_time ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_busy_delay_time; $response = event_socket_request($fp, $cmd); //agent set no_answer_delay_time $cmd = "api callcenter_config agent set no_answer_delay_time ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_no_answer_delay_time; $response = event_socket_request($fp, $cmd); //agent set max_no_answer $cmd = "api callcenter_config agent set max_no_answer ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_max_no_answer; $response = event_socket_request($fp, $cmd); //agent set wrap_up_time $cmd = "api callcenter_config agent set wrap_up_time ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_wrap_up_time; $response = event_socket_request($fp, $cmd); } //add or update the database if ($_POST["persistformvar"] != "true") { if ($action == "add") { //add the agent to the database $call_center_agent_uuid = uuid(); $sql = "insert into v_call_center_agents "; $sql .= "("; $sql .= "domain_uuid, "; $sql .= "call_center_agent_uuid, "; $sql .= "agent_name, "; $sql .= "agent_type, "; $sql .= "agent_call_timeout, "; $sql .= "agent_id, "; $sql .= "agent_password, "; $sql .= "agent_contact, "; $sql .= "agent_status, "; //$sql .= "agent_logout, "; $sql .= "agent_no_answer_delay_time, "; $sql .= "agent_max_no_answer, "; $sql .= "agent_wrap_up_time, "; $sql .= "agent_reject_delay_time, "; $sql .= "agent_busy_delay_time "; $sql .= ")"; $sql .= "values "; $sql .= "("; $sql .= "'$domain_uuid', "; $sql .= "'$call_center_agent_uuid', "; $sql .= "'$agent_name', "; $sql .= "'$agent_type', "; $sql .= "'$agent_call_timeout', "; $sql .= "'$agent_id', "; $sql .= "'$agent_password', "; $sql .= "'$agent_contact', "; $sql .= "'$agent_status', "; //$sql .= "'$agent_logout', "; $sql .= "'$agent_no_answer_delay_time', "; $sql .= "'$agent_max_no_answer', "; $sql .= "'$agent_wrap_up_time', "; $sql .= "'$agent_reject_delay_time', "; $sql .= "'$agent_busy_delay_time' "; $sql .= ")"; $db->exec(check_sql($sql)); unset($sql); //syncrhonize configuration save_call_center_xml(); remove_config_from_cache('configuration:callcenter.conf'); $_SESSION["message"] = $text['message-add']; header("Location: call_center_agents.php"); return; } //if ($action == "add") if ($action == "update") { $sql = "update v_call_center_agents set "; $sql .= "agent_name = '$agent_name', "; $sql .= "agent_type = '$agent_type', "; $sql .= "agent_call_timeout = '$agent_call_timeout', "; $sql .= "agent_id = '$agent_id', "; $sql .= "agent_password = '$agent_password', "; $sql .= "agent_contact = '$agent_contact', "; $sql .= "agent_status = '$agent_status', "; //$sql .= "agent_logout = '$agent_logout', "; $sql .= "agent_no_answer_delay_time = '$agent_no_answer_delay_time', "; $sql .= "agent_max_no_answer = '$agent_max_no_answer', "; $sql .= "agent_wrap_up_time = '$agent_wrap_up_time', "; $sql .= "agent_reject_delay_time = '$agent_reject_delay_time', "; $sql .= "agent_busy_delay_time = '$agent_busy_delay_time' "; $sql .= "where domain_uuid = '$domain_uuid'"; $sql .= "and call_center_agent_uuid = '$call_center_agent_uuid'"; $db->exec(check_sql($sql)); unset($sql); //syncrhonize configuration save_call_center_xml(); remove_config_from_cache('configuration:callcenter.conf'); $_SESSION["message"] = $text['message-update']; header("Location: call_center_agents.php"); return; } //if ($action == "update") } //if ($_POST["persistformvar"] != "true") } //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) //initialize the destinations object $destination = new destinations; //pre-populate the form if (count($_GET)>0 && $_POST["persistformvar"] != "true") { $call_center_agent_uuid = $_GET["id"]; $sql = "select * from v_call_center_agents "; $sql .= "where domain_uuid = '$domain_uuid' "; $sql .= "and call_center_agent_uuid = '$call_center_agent_uuid' "; $prep_statement = $db->prepare(check_sql($sql)); $prep_statement->execute(); $result = $prep_statement->fetchAll(PDO::FETCH_NAMED); foreach ($result as &$row) { $agent_name = $row["agent_name"]; $agent_type = $row["agent_type"]; $agent_call_timeout = $row["agent_call_timeout"]; $agent_id = $row["agent_id"]; $agent_password = $row["agent_password"]; $agent_contact = $row["agent_contact"]; $agent_status = $row["agent_status"]; //$agent_logout = $row["agent_logout"]; $agent_no_answer_delay_time = $row["agent_no_answer_delay_time"]; $agent_max_no_answer = $row["agent_max_no_answer"]; $agent_wrap_up_time = $row["agent_wrap_up_time"]; $agent_reject_delay_time = $row["agent_reject_delay_time"]; $agent_busy_delay_time = $row["agent_busy_delay_time"]; break; //limit to 1 row } unset ($prep_statement); } //set default values if (strlen($agent_type) == 0) { $agent_type = "callback"; } if (strlen($agent_call_timeout) == 0) { $agent_call_timeout = "15"; } if (strlen($agent_max_no_answer) == 0) { $agent_max_no_answer = "0"; } if (strlen($agent_wrap_up_time) == 0) { $agent_wrap_up_time = "10"; } if (strlen($agent_no_answer_delay_time) == 0) { $agent_no_answer_delay_time = "30"; } if (strlen($agent_reject_delay_time) == 0) { $agent_reject_delay_time = "90"; } if (strlen($agent_busy_delay_time) == 0) { $agent_busy_delay_time = "90"; } //show the header require_once "resources/header.php"; if ($action == "add") { $document['title'] = $text['title-call_center_agent_add']; } if ($action == "update") { $document['title'] = $text['title-call_center_agent_edit']; } //javascript to check for duplicates ?> \n"; echo "\n"; echo "\n"; if ($action == "add") { echo "\n"; } if ($action == "update") { echo "\n"; } echo "\n"; echo "\n"; echo "

".$text['header-call_center_agent_add']."

".$text['header-call_center_agent_edit']."

"; echo " "; echo " \n"; echo "

\n"; echo "
\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; /* echo "\n"; echo "\n"; echo "\n"; echo "\n"; */ echo " \n"; echo " \n"; echo " "; echo "

\n"; echo " ".$text['label-agent_name']."\n"; echo "	\n"; //---- Begin Select List -------------------- $sql = "SELECT * FROM v_users "; $sql .= "where domain_uuid = '$domain_uuid' "; $sql .= "and user_enabled = 'true' "; $sql .= "order by username asc "; $prep_statement = $db->prepare(check_sql($sql)); $prep_statement->execute(); echo ""; unset($sql, $result); //---- End Select List -------------------- echo " \n"; echo $text['description-agent_name']."\n"; echo "
\n"; echo " ".$text['label-type']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-type']."\n"; echo "
\n"; echo " ".$text['label-call_timeout']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-call_timeout']."\n"; echo "
\n"; echo " ".$text['label-agent_id']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo " \n"; echo $text['description-agent_id']."\n"; echo "
\n"; echo " ".$text['label-agent_password']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-agent_password']."\n"; echo "
\n"; echo " ".$text['label-contact']."\n"; echo "	\n"; echo $destination->select('user_contact', 'agent_contact', $agent_contact); echo " \n"; echo $text['description-contact']."\n"; echo "
\n"; echo " ".$text['label-status']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-status']."\n"; echo "
\n"; echo " ".$text['label-no_answer_delay_time']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-no_answer_delay_time']."\n"; echo "
\n"; echo " ".$text['label-max_no_answer']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-max_no_answer']."\n"; echo "
\n"; echo " ".$text['label-wrap_up_time']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-wrap_up_time']."\n"; echo "
\n"; echo " ".$text['label-reject_delay_time']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-reject_delay_time']."\n"; echo "
\n"; echo " ".$text['label-busy_delay_time']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-busy_delay_time']."\n"; echo "
\n"; echo " ".$text['label-agent_logout']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-agent_logout']."\n"; echo "
\n"; if ($action == "update") { echo " \n"; } echo " "; echo " \n"; echo "

"; echo "

"; echo ""; //footer require_once "resources/footer.php"; ?>