diff --git a/resources/install/scripts/app/xml_handler/resources/scripts/directory/directory.lua b/resources/install/scripts/app/xml_handler/resources/scripts/directory/directory.lua
index bdb7e80f3b..f6897f465c 100644
--- a/resources/install/scripts/app/xml_handler/resources/scripts/directory/directory.lua
+++ b/resources/install/scripts/app/xml_handler/resources/scripts/directory/directory.lua
@@ -62,15 +62,16 @@
 			--all other directory actions: sip_auth, user_call 
 			--except for the action: group_call
 
+			if (user == nil) then
+				user = "";
+			end
+
 		--get the cache
 			if (trim(api:execute("module_exists", "mod_memcache")) == "true") then
-				if (user == nil) then
-					user = "";
-				end
 				if (domain_name) then
 					XML_STRING = trim(api:execute("memcache", "get directory:" .. user .. "@" .. domain_name));
 				end
-				if (XML_STRING == "-ERR NOT FOUND") then
+				if (XML_STRING == "-ERR NOT FOUND") or (XML_STRING == "-ERR CONNECTION FAILURE") then
 					source = "database";
 					continue = true;
 				else
@@ -525,4 +526,4 @@
 --send the xml to the console
 	if (debug["xml_string"]) then
 		freeswitch.consoleLog("notice", "[xml_handler] XML_STRING: \n" .. XML_STRING .. "\n");
-	end
\ No newline at end of file
+	end