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Call Centers: List view updates.

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Nate
2019-10-25 19:43:02 -06:00
parent 100bc6a307
commit ea0daa6008
4 changed files with 721 additions and 265 deletions
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148
app/call_center_active/call_center_queue.php
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@@ -27,6 +27,7 @@
require_once "root.php";
require_once "resources/require.php";
require_once "resources/check_auth.php";
require_once "resources/paging.php";
//check permissions
if (permission_exists('call_center_active_view')) {
@@ -41,60 +42,72 @@
$language = new text;
$text = $language->get();
//includes and title
require_once "resources/header.php";
$document['title'] = $text['title-active_call_center'];
require_once "resources/paging.php";
//get the variables
$order_by = $_GET["order_by"];
$order = $_GET["order"];
//show the content
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align=\"left\" nowrap=\"nowrap\"><b>".$text['header-active_call_center']."</b></td>\n";
echo "<td width='50%' align=\"right\">\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align=\"left\" colspan='2'>\n";
echo $text['description-active_call_center']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "</tr></table>\n";
//add the search term
$search = strtolower($_GET["search"]);
if (strlen($search) > 0) {
$sql_search = " (";
$sql_search .= "lower(queue_name) like :search ";
$sql_search .= "or lower(queue_description) like :search ";
$sql_search .= ") ";
$parameters['search'] = '%'.$search.'%';
}
//get the call center queue count
//get the call center queue count
$sql = "select count(*) from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
if (isset($sql_search)) {
$sql .= "and ".$sql_search;
}
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database;
$num_rows = $database->select($sql, $parameters, 'column');
//paging the records
//paging the records
$rows_per_page = ($_SESSION['domain']['paging']['numeric'] != '') ? $_SESSION['domain']['paging']['numeric'] : 50;
$param = '';
$param = "&search=".$search;
$page = $_GET['page'];
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
list($paging_controls, $rows_per_page) = paging($num_rows, $param, $rows_per_page);
list($paging_controls_mini, $rows_per_page) = paging($num_rows, $param, $rows_per_page, true);
$offset = $rows_per_page * $page;
//get the call center queues
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
//get the call center queues
$sql = str_replace('count(*)', '*', $sql);
$sql .= order_by($order_by, $order);
$sql .= limit_offset($rows_per_page, $offset);
$database = new database;
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$call_center_queues = $database->select($sql, $parameters, 'all');
unset($sql, $parameters);
$c = 0;
$row_style["0"] = "row_style0";
$row_style["1"] = "row_style1";
//include header
$document['title'] = $text['title-active_call_center'];
require_once "resources/header.php";
echo "<table class='tr_hover' width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
//show the content
echo "<div class='action_bar' id='action_bar'>\n";
echo " <div class='heading'><b>".$text['header-active_call_center']." (".$num_rows.")</b></div>\n";
echo " <div class='actions'>\n";
echo "<form id='form_search' class='inline' method='get'>\n";
echo "<input type='text' class='txt list-search' name='search' id='search' value=\"".escape($search)."\" placeholder=\"".$text['label-search']."\" onkeydown='list_search_reset();'>";
echo button::create(['label'=>$text['button-search'],'icon'=>$_SESSION['theme']['button_icon_search'],'type'=>'submit','id'=>'btn_search','style'=>($search != '' ? 'display: none;' : null)]);
echo button::create(['label'=>$text['button-reset'],'icon'=>$_SESSION['theme']['button_icon_reset'],'type'=>'button','id'=>'btn_reset','link'=>'call_center_queue.php','style'=>($search == '' ? 'display: none;' : null)]);
if ($paging_controls_mini != '') {
echo " <span style='margin-left: 15px;'>".$paging_controls_mini."</span>";
}
echo " </form>\n";
echo " </div>\n";
echo " <div style='clear: both;'></div>\n";
echo "</div>\n";
echo "<tr>\n";
echo $text['description-active_call_center']."\n";
echo "<br /><br />\n";
echo "<table class='list'>\n";
echo "<tr class='list-header'>\n";
echo th_order_by('queue_name', $text['label-queue_name'], $order_by, $order);
echo th_order_by('queue_extension', $text['label-extension'], $order_by, $order);
echo th_order_by('queue_strategy', $text['label-strategy'], $order_by, $order);
@@ -110,60 +123,39 @@
//echo th_order_by('queue_abandoned_resume_allowed', $text['label-abandoned_resume_allowed'], $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_multiply_level', $text['label-tier_rule_wait_multiply_level'], $order_by, $order);
echo th_order_by('queue_description', $text['label-description'], $order_by, $order);
echo "<td class='list_control_icon'>\n";
//echo " <a href='call_center_queue_edit.php' alt='add'>$v_link_label_add</a>\n";
echo "</td>\n";
echo "</tr>\n";
if (is_array($call_center_queues)) {
$x = 0;
foreach($call_center_queues as $row) {
$tr_link = "href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=".escape($row['call_center_queue_uuid'])."&name=".urlencode(escape($row['queue_name']))."'";
echo "<tr ".$tr_link.">\n";
echo " <td valign='top' class='".$row_style[$c]."'><a href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=".escape($row['call_center_queue_uuid'])."&name=".urlencode(escape($row['queue_name']))."'>".escape($row['queue_name'])."</a></td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".escape($row['queue_extension'])."</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".escape($row['queue_strategy'])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_moh_sound])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_record_template])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_time_base_score])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_max_wait_time])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_max_wait_time_with_no_agent])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_tier_rules_apply])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_tier_rule_wait_second])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_tier_rule_no_agent_no_wait])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_discard_abandoned_after])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_abandoned_resume_allowed])."</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".escape($row[queue_tier_rule_wait_multiply_level])."</td>\n";
echo " <td valign='top' class='row_stylebg'>".escape($row['queue_description'])."&nbsp;</td>\n";
echo " <td class='list_control_icon'>\n";
echo " <a href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=".escape($row['call_center_queue_uuid'])."&name=".urlencode(escape($row['queue_name']))."' alt='".$text['button-view']."'>$v_link_label_view</a>\n";
//echo " <a href='call_center_queue_delete.php?id=".escape($row[call_center_queue_uuid])."' alt='delete' onclick=\"return confirm('Do you really want to delete this?')\">$v_link_label_delete</a>\n";
//echo " <input type='button' class='btn' name='' alt='edit' onclick=\"window.location='call_center_queue_edit.php?id=".escape($row[call_center_queue_uuid])."'\" value='e'>\n";
//echo " <input type='button' class='btn' name='' alt='delete' onclick=\"if (confirm('Are you sure you want to delete this?')) { window.location='call_center_queue_delete.php?id=".escape($row[call_center_queue_uuid])."' }\" value='x'>\n";
echo " </td>\n";
$list_row_url = PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=".escape($row['call_center_queue_uuid'])."&name=".urlencode(escape($row['queue_name']));
echo "<tr class='list-row' href='".$list_row_url."'>\n";
echo " <td><a href='".$list_row_url."'>".escape($row['queue_name'])."</a></td>\n";
echo " <td>".escape($row['queue_extension'])."</td>\n";
echo " <td>".escape($row['queue_strategy'])."</td>\n";
//echo " <td>".escape($row[queue_moh_sound])."</td>\n";
//echo " <td>".escape($row[queue_record_template])."</td>\n";
//echo " <td>".escape($row[queue_time_base_score])."</td>\n";
//echo " <td>".escape($row[queue_max_wait_time])."</td>\n";
//echo " <td>".escape($row[queue_max_wait_time_with_no_agent])."</td>\n";
//echo " <td>".escape($row[queue_tier_rules_apply])."</td>\n";
//echo " <td>".escape($row[queue_tier_rule_wait_second])."</td>\n";
//echo " <td>".escape($row[queue_tier_rule_no_agent_no_wait])."</td>\n";
//echo " <td>".escape($row[queue_discard_abandoned_after])."</td>\n";
//echo " <td>".escape($row[queue_abandoned_resume_allowed])."</td>\n";
//echo " <td>".escape($row[queue_tier_rule_wait_multiply_level])."</td>\n";
echo " <td class='description overflow hide-xs'>".escape($row['queue_description'])."</td>\n";
echo "</tr>\n";
if ($c==0) { $c=1; } else { $c=0; }
} //end foreach
unset($sql, $result, $row_count);
} //end if results
$x++;
}
unset($call_center_queues);
}
echo "<tr>\n";
echo "<td colspan='17' align='left'>\n";
echo " <table width='100%' cellpadding='0' cellspacing='0'>\n";
echo " <tr>\n";
echo " <td width='33.3%' nowrap>&nbsp;</td>\n";
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
echo " <td width='33.3%' align='right'>\n";
//echo " <a href='call_center_queue_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " </td>\n";
echo " </tr>\n";
echo " </table>\n";
echo "</td>\n";
echo "</tr>\n";
echo "</table>";
echo "<br><br>";
echo "</table>\n";
echo "<br />\n";
echo "<div align='center'>".$paging_controls."</div>\n";
//show the footer
require_once "resources/footer.php";
?>
?>