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Fixed callcenter so that remote calls will time out properly (leg_timeout) and changed group confirm announce time from default 5 seconds to 2.

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This commit is contained in:
James Rose
2014-08-03 20:54:15 +00:00
parent e16716408b
commit e89ffc0cff
2 changed files with 6 additions and 2 deletions
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4
app/call_center/call_center_agent_edit.php
View File

@@ -99,7 +99,8 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
} }
//get and then set the complete agent_contact with the call_timeout and when necessary confirm //get and then set the complete agent_contact with the call_timeout and when necessary confirm
$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1"; //if you change this variable, also change resources/switch.php
$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout;
if(strstr($agent_contact, '}') === FALSE) { if(strstr($agent_contact, '}') === FALSE) {
//not found //not found
if(stristr($agent_contact, 'sofia/gateway') === FALSE) { if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
@@ -110,6 +111,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//add the call_timeout and confirm //add the call_timeout and confirm
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last; $tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
$tmp_agent_contact = "{".$tmp_confirm.",call_timeout=".$agent_call_timeout."}".$agent_contact; $tmp_agent_contact = "{".$tmp_confirm.",call_timeout=".$agent_call_timeout."}".$agent_contact;
echo "\n\n".$tmp_agent_contact."\n\n";
} }
} }
else { else {

4
resources/switch.php
View File

@@ -2836,7 +2836,9 @@ if (!function_exists('save_call_center_xml')) {
} }
//get and then set the complete agent_contact with the call_timeout and when necessary confirm //get and then set the complete agent_contact with the call_timeout and when necessary confirm
$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1"; //$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
//if you change this variable also change app/call_center/call_center_agent_edit.php
$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout;
if(strstr($agent_contact, '}') === FALSE) { if(strstr($agent_contact, '}') === FALSE) {
//not found //not found
if(stristr($agent_contact, 'sofia/gateway') === FALSE) { if(stristr($agent_contact, 'sofia/gateway') === FALSE) {