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Fix the call center queue record

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markjcrane
2025-11-25 10:00:47 -07:00
parent 92cd333e50
commit e75732c7ab
1 changed files with 17 additions and 12 deletions
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29
app/call_centers/call_center_queue_edit.php
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@@ -111,7 +111,7 @@
$queue_strategy = $_POST["queue_strategy"];
$call_center_tiers = $_POST["call_center_tiers"];
$queue_moh_sound = $_POST["queue_moh_sound"];
$queue_record_template = $_POST["queue_record_template"];
$queue_record_enabled = $_POST["queue_record_enabled"];
$queue_time_base_score = $_POST["queue_time_base_score"];
$queue_time_base_score_sec = $_POST["queue_time_base_score_sec"];
$queue_max_wait_time = $_POST["queue_max_wait_time"];
@@ -249,7 +249,7 @@
if (empty($queue_extension)) { $msg .= $text['message-required'].$text['label-extension']."<br>\n"; }
if (empty($queue_strategy)) { $msg .= $text['message-required'].$text['label-strategy']."<br>\n"; }
//if (empty($queue_moh_sound)) { $msg .= $text['message-required'].$text['label-music_on_hold']."<br>\n"; }
//if (empty($queue_record_template)) { $msg .= $text['message-required'].$text['label-record_template']."<br>\n"; }
//if (empty($queue_record_enabled)) { $msg .= $text['message-required'].$text['label-record_template']."<br>\n"; }
//if (empty($queue_time_base_score)) { $msg .= $text['message-required'].$text['label-time_base_score']."<br>\n"; }
//if (empty($queue_time_base_score_sec)) { $msg .= $text['message-required'].$text['label-time_base_score_sec']."<br>\n"; }
//if (empty($queue_max_wait_time)) { $msg .= $text['message-required'].$text['label-max_wait_time']."<br>\n"; }
@@ -322,6 +322,15 @@
}
}
//set the the record_template for mod call center
if ($queue_record_enabled == 'true') {
$record_template = $settings->get('switch','recordings', '')."/".$domain_name."/archive/";
$record_template .= $settings->get('call_center','record_name', "\${strftime(%Y)}/\${strftime(%b)}/\${strftime(%d)}/\${uuid}.\${record_ext}");
}
else {
$record_template = '';
}
//prepare the array
$array['call_center_queues'][0]['queue_name'] = $queue_name;
$array['call_center_queues'][0]['queue_extension'] = $queue_extension;
@@ -329,7 +338,7 @@
$array['call_center_queues'][0]['queue_language'] = $queue_language;
$array['call_center_queues'][0]['queue_strategy'] = $queue_strategy;
$array['call_center_queues'][0]['queue_moh_sound'] = $queue_moh_sound;
$array['call_center_queues'][0]['queue_record_template'] = $queue_record_template;
$array['call_center_queues'][0]['queue_record_template'] = $record_template;
$array['call_center_queues'][0]['queue_dialect'] = $queue_dialect;
$array['call_center_queues'][0]['queue_voice'] = $queue_voice;
$array['call_center_queues'][0]['queue_time_base_score'] = $queue_time_base_score;
@@ -459,7 +468,7 @@
//save to the data
$database->save($array);
//$message = $database->message;
$message = $database->message;
//remove the temporary permission
$p->delete("dialplan_add", "temp");
@@ -692,7 +701,7 @@
$queue_max_wait_time_with_no_agent_time_reached = $queue_max_wait_time_with_no_agent_time_reached ?? "30";
$queue_tier_rule_wait_second = $queue_tier_rule_wait_second ?? "30";
$queue_discard_abandoned_after = $queue_discard_abandoned_after ?? "900";
$queue_record_template = $queue_record_template ?? 'false';
$queue_record_enabled = $queue_record_template ? true : false;
$queue_tier_rules_apply = $queue_tier_rules_apply ?? false;
$queue_tier_rule_wait_multiply_level = $queue_tier_rule_wait_multiply_level ?? true;
$queue_tier_rule_no_agent_no_wait = $queue_tier_rule_no_agent_no_wait ?? true;
@@ -718,10 +727,6 @@
$call_center_queue_uuid = null;
}
//set the record_template
$record_template = $settings->get('switch','recordings', '')."/".$domain_name."/archive/";
$record_template .= $settings->get('call_center','record_name', "\${strftime(%Y)}/\${strftime(%b)}/\${strftime(%d)}/\${uuid}.\${record_ext}");
//show the content
if (permission_exists('recording_play') || permission_exists('recording_download')) {
echo "<script type='text/javascript' language='JavaScript'>\n";
@@ -1106,9 +1111,9 @@
if ($input_toggle_style_switch) {
echo " <span class='switch'>\n";
}
echo " <select class='formfld' id='queue_record_template' name='queue_record_template'>\n";
echo " <option value='true' ".($queue_record_template === 'true' ? "selected='selected'" : null).">".$text['option-true']."</option>\n";
echo " <option value='false' ".($queue_record_template === 'false' ? "selected='selected'" : null).">".$text['option-false']."</option>\n";
echo " <select class='formfld' id='queue_record_enabled' name='queue_record_enabled'>\n";
echo " <option value='true' ".($queue_record_enabled == true ? "selected='selected'" : null).">".$text['option-true']."</option>\n";
echo " <option value='false' ".($queue_record_enabled == false ? "selected='selected'" : null).">".$text['option-false']."</option>\n";
echo " </select>\n";
if ($input_toggle_style_switch) {
echo " <span class='slider'></span>\n";