From e1f428db5919ca6e07e8d98c24cb70abaa79e5e2 Mon Sep 17 00:00:00 2001 From: FusionPBX Date: Thu, 2 Jul 2020 18:01:59 -0600 Subject: [PATCH] Add direction inbound for call center calls and update missed_calls. --- app/xml_cdr/v_xml_cdr_import.php | 15 ++++++++------- 1 file changed, 8 insertions(+), 7 deletions(-) diff --git a/app/xml_cdr/v_xml_cdr_import.php b/app/xml_cdr/v_xml_cdr_import.php index 3151d89ffe..1ccdf7187c 100644 --- a/app/xml_cdr/v_xml_cdr_import.php +++ b/app/xml_cdr/v_xml_cdr_import.php @@ -171,6 +171,9 @@ $database->fields['hangup_cause'] = urldecode($xml->variables->hangup_cause); $database->fields['hangup_cause_q850'] = urldecode($xml->variables->hangup_cause_q850); + //store the call direction + $database->fields['direction'] = urldecode($xml->variables->call_direction); + //call center $database->fields['cc_side'] = urldecode($xml->variables->cc_side); $database->fields['cc_member_uuid'] = urldecode($xml->variables->cc_member_uuid); @@ -187,6 +190,9 @@ $database->fields['cc_cancel_reason'] = urldecode($xml->variables->cc_cancel_reason); $database->fields['cc_cause'] = urldecode($xml->variables->cc_cause); $database->fields['waitsec'] = urldecode($xml->variables->waitsec); + if (urldecode($xml->variables->cc_side) == 'agent') { + $database->fields['direction'] = 'inbound'; + } //app info $database->fields['last_app'] = urldecode($xml->variables->last_app); @@ -205,10 +211,8 @@ //set missed calls $database->fields['missed_call'] = 'false'; - if ($xml->variables->call_direction == 'local' || $xml->variables->call_direction == 'inbound') { - if ($xml->variables->billsec == 0) { - $database->fields['missed_call'] = 'true'; - } + if (strlen($xml->variables->answer_stamp) == 0) { + $database->fields['missed_call'] = 'true'; } if ($xml->variables->missed_call == 'true') { $database->fields['missed_call'] = 'true'; @@ -262,9 +266,6 @@ //store the call leg $database->fields['leg'] = $leg; - //store the call direction - $database->fields['direction'] = urldecode($xml->variables->call_direction); - //store post dial delay, in milliseconds $database->fields['pdd_ms'] = urldecode($xml->variables->progress_mediamsec) + urldecode($xml->variables->progressmsec);