diff --git a/app/xml_cdr/app_config.php b/app/xml_cdr/app_config.php
index 3e71280be6..0f0b1c30d4 100644
--- a/app/xml_cdr/app_config.php
+++ b/app/xml_cdr/app_config.php
@@ -766,6 +766,10 @@
 		$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
 		$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "pin number";
 		$z++;
+		$apps[$x]['db'][$y]['fields'][$z]['name'] = "status";
+		$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
+		$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "status";
+		$z++;
 		$apps[$x]['db'][$y]['fields'][$z]['name'] = "hangup_cause";
 		$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
 		$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
diff --git a/app/xml_cdr/resources/classes/xml_cdr.php b/app/xml_cdr/resources/classes/xml_cdr.php
index cbef26290c..cace151c22 100644
--- a/app/xml_cdr/resources/classes/xml_cdr.php
+++ b/app/xml_cdr/resources/classes/xml_cdr.php
@@ -199,6 +199,7 @@ if (!class_exists('xml_cdr')) {
 			$this->fields[] = "conference_member_id";
 			$this->fields[] = "digits_dialed";
 			$this->fields[] = "pin_number";
+			$this->fields[] = "status";
 			$this->fields[] = "hangup_cause";
 			$this->fields[] = "hangup_cause_q850";
 			$this->fields[] = "sip_hangup_disposition";
@@ -249,7 +250,6 @@ if (!class_exists('xml_cdr')) {
 					$database->app_uuid = '4a085c51-7635-ff03-f67b-86e834422848';
 					//$database->domain_uuid = $domain_uuid;
 					$response = $database->save($array, false);
-
 					if ($response['code'] == '200') {
 						//saved to the database successfully delete the database file
 						if (!empty($xml_cdr_dir)) {
@@ -538,6 +538,47 @@ if (!class_exists('xml_cdr')) {
 							$last_bridge = urldecode($bridge);
 						}
 
+					//determine the call status
+						$failed_array = array(
+						"CALL_REJECTED",
+						"CHAN_NOT_IMPLEMENTED",
+						"DESTINATION_OUT_OF_ORDER",
+						"EXCHANGE_ROUTING_ERROR",
+						"INCOMPATIBLE_DESTINATION",
+						"INVALID_NUMBER_FORMAT",
+						"MANDATORY_IE_MISSING",
+						"NETWORK_OUT_OF_ORDER",
+						"NORMAL_TEMPORARY_FAILURE",
+						"NORMAL_UNSPECIFIED",
+						"NO_ROUTE_DESTINATION",
+						"RECOVERY_ON_TIMER_EXPIRE",
+						"REQUESTED_CHAN_UNAVAIL",
+						"SUBSCRIBER_ABSENT",
+						"SYSTEM_SHUTDOWN",
+						"UNALLOCATED_NUMBER"
+						);
+						if ($xml->variables->billsec > 0) {
+							$status = 'answered';
+						}
+						if ($missed_call == 'true') {
+							$status = 'missed';
+						}
+						if (substr($destination_number, 0, 3) == '*99') {
+							$status = 'voicemail';
+						}
+						if ($xml->variables->hangup_cause == 'ORIGINATOR_CANCEL') {
+							$status = 'cancelled';
+						}
+						if ($xml->variables->hangup_cause == 'USER_BUSY') {
+							$status = 'busy';
+						}
+						if (in_array($xml->variables->hangup_cause, $failed_array)) {
+							$status = 'failed';
+						}
+						if (empty($status)) {
+							$status = 'none';
+						}
+
 					//misc
 						$key = 0;
 						$uuid = urldecode($xml->variables->uuid);
@@ -557,6 +598,7 @@ if (!class_exists('xml_cdr')) {
 						//$this->array[$key]['digits_dialed'] = urldecode($xml->variables->digits_dialed);
 						$this->array[$key]['sip_hangup_disposition'] = urldecode($xml->variables->sip_hangup_disposition);
 						$this->array[$key]['pin_number'] = urldecode($xml->variables->pin_number);
+						$this->array[$key]['status'] = $status;
 
 					//time
 						$start_epoch = urldecode($xml->variables->start_epoch);
@@ -568,8 +610,8 @@ if (!class_exists('xml_cdr')) {
 						$end_epoch = urldecode($xml->variables->end_epoch);
 						$this->array[$key]['end_epoch'] = $end_epoch;
 						$this->array[$key]['end_stamp'] = is_numeric($end_epoch) ? date('c', $end_epoch) : null;
-						$this->array[$key]['duration'] = urldecode($xml->variables->duration);
-						$this->array[$key]['mduration'] = urldecode($xml->variables->mduration);
+						$this->array[$key]['duration'] = urldecode($xml->variables->billsec);
+						$this->array[$key]['mduration'] = urldecode($xml->variables->billmsec);
 						$this->array[$key]['billsec'] = urldecode($xml->variables->billsec);
 						$this->array[$key]['billmsec'] = urldecode($xml->variables->billmsec);
 
diff --git a/app/xml_cdr/xml_cdr.php b/app/xml_cdr/xml_cdr.php
index 22675fa384..e0a609a9e1 100644
--- a/app/xml_cdr/xml_cdr.php
+++ b/app/xml_cdr/xml_cdr.php
@@ -148,7 +148,7 @@
 	echo "		<input type='hidden' name='start_stamp_begin' value='".escape($start_stamp_begin ?? '')."'>\n";
 	echo "		<input type='hidden' name='start_stamp_end' value='".escape($start_stamp_end ?? '')."'>\n";
 	echo "		<input type='hidden' name='hangup_cause' value='".escape($hangup_cause ?? '')."'>\n";
-	echo "		<input type='hidden' name='call_result' value='".escape($call_result ?? '')."'>\n";
+	echo "		<input type='hidden' name='status' value='".escape($status ?? '')."'>\n";
 	echo "		<input type='hidden' name='caller_id_number' value='".escape($caller_id_number ?? '')."'>\n";
 	echo "		<input type='hidden' name='caller_destination' value='".escape($caller_destination ?? '')."'>\n";
 	echo "		<input type='hidden' name='extension_uuid' value='".escape($extension_uuid ?? '')."'>\n";
@@ -193,8 +193,8 @@
 		echo button::create(['type'=>'button','label'=>$text['button-back'],'icon'=>$_SESSION['theme']['button_icon_back'],'link'=>'xml_cdr.php']);
 	}
 	echo button::create(['type'=>'button','label'=>$text['button-refresh'],'icon'=>'sync-alt','style'=>'margin-left: 15px;','onclick'=>'location.reload(true);']);
-	if (isset($_GET['call_result']) &&  $_GET['call_result'] != 'missed') {
-		echo button::create(['type'=>'button','label'=>$text['button-missed'],'icon'=>'phone-slash','link'=>'?call_result=missed']);
+	if (isset($_GET['status']) &&  $_GET['status'] != 'missed') {
+		echo button::create(['type'=>'button','label'=>$text['button-missed'],'icon'=>'phone-slash','link'=>'?status=missed']);
 	}
 
 	if (permission_exists('xml_cdr_export')) {
@@ -264,13 +264,14 @@
 			echo "			".$text['label-status']."\n";
 			echo "		</div>\n";
 			echo "		<div class='field'>\n";
-			echo "			<select name='call_result' class='formfld'>\n";
+			echo "			<select name='status' class='formfld'>\n";
 			echo "				<option value=''></option>\n";
-			echo "				<option value='answered' ".(($call_result == 'answered') ? 'selected' : null).">".$text['label-answered']."</option>\n";
-			echo "				<option value='missed' ".(($call_result == 'missed') ? 'selected' : null).">".$text['label-missed']."</option>\n";
-			echo "				<option value='voicemail' ".(($call_result == 'voicemail') ? 'selected' : null).">".$text['label-voicemail']."</option>\n";
-			echo "				<option value='cancelled' ".(($call_result == 'cancelled') ? 'selected' : null).">".$text['label-cancelled']."</option>\n";
-			echo "				<option value='failed' ".(($call_result == 'failed') ? 'selected' : null).">".$text['label-failed']."</option>\n";
+			echo "				<option value='answered' ".(($status == 'answered') ? 'selected' : null).">".$text['label-answered']."</option>\n";
+			echo "				<option value='busy' ".(($status == 'busy') ? 'selected' : null).">".$text['label-busy']."</option>\n";
+			echo "				<option value='missed' ".(($status == 'missed') ? 'selected' : null).">".$text['label-missed']."</option>\n";
+			echo "				<option value='voicemail' ".(($status == 'voicemail') ? 'selected' : null).">".$text['label-voicemail']."</option>\n";
+			echo "				<option value='cancelled' ".(($status == 'cancelled') ? 'selected' : null).">".$text['label-cancelled']."</option>\n";
+			echo "				<option value='failed' ".(($status == 'failed') ? 'selected' : null).">".$text['label-failed']."</option>\n";
 			echo "			</select>\n";
 			echo "		</div>\n";
 			echo "	</div>\n";
@@ -625,10 +626,12 @@
 			$theme_cdr_images_exist = (
 				file_exists($theme_image_path."icon_cdr_inbound_answered.png") &&
 				file_exists($theme_image_path."icon_cdr_inbound_voicemail.png") &&
+				file_exists($theme_image_path."icon_cdr_inbound_missed.png") &&
 				file_exists($theme_image_path."icon_cdr_inbound_cancelled.png") &&
 				file_exists($theme_image_path."icon_cdr_inbound_failed.png") &&
 				file_exists($theme_image_path."icon_cdr_outbound_answered.png") &&
 				file_exists($theme_image_path."icon_cdr_outbound_cancelled.png") &&
+				file_exists($theme_image_path."icon_cdr_outbound_busy.png") &&
 				file_exists($theme_image_path."icon_cdr_outbound_failed.png") &&
 				file_exists($theme_image_path."icon_cdr_local_answered.png") &&
 				file_exists($theme_image_path."icon_cdr_local_voicemail.png") &&
@@ -645,6 +648,50 @@
 			$x = 0;
 			foreach ($result as $index => $row) {
 
+				//set the status
+					$status = $row['status'];
+					if (empty($row['status'])) {
+						//define an array of failed hangup causes
+						$failed_array = array(
+						"CALL_REJECTED",
+						"CHAN_NOT_IMPLEMENTED",
+						"DESTINATION_OUT_OF_ORDER",
+						"EXCHANGE_ROUTING_ERROR",
+						"INCOMPATIBLE_DESTINATION",
+						"INVALID_NUMBER_FORMAT",
+						"MANDATORY_IE_MISSING",
+						"NETWORK_OUT_OF_ORDER",
+						"NORMAL_TEMPORARY_FAILURE",
+						"NORMAL_UNSPECIFIED",
+						"NO_ROUTE_DESTINATION",
+						"RECOVERY_ON_TIMER_EXPIRE",
+						"REQUESTED_CHAN_UNAVAIL",
+						"SUBSCRIBER_ABSENT",
+						"SYSTEM_SHUTDOWN",
+						"UNALLOCATED_NUMBER"
+						);
+
+						//determine the call status
+						if ($row['billsec'] > 0) {
+							$status = 'answered';
+						}
+						if ($row['missed_call'] == '1') {
+							$status = 'missed';
+						}
+						if (substr($row['destination_number'], 0, 3) == '*99') {
+							$status = 'voicemail';
+						}
+						if ($row['hangup_cause'] == 'ORIGINATOR_CANCEL') {
+							$status = 'cancelled';
+						}
+						if ($row['hangup_cause'] == 'USER_BUSY') {
+							$status = 'busy';
+						}
+						if (in_array($row['hangup_cause'], $failed_array)) {
+							$status = 'failed';
+						}
+					}
+
 				//clear previous variables
 					unset($record_path, $record_name);
 
@@ -693,25 +740,13 @@
 					if (permission_exists('xml_cdr_direction')) {
 						$content .= "<td class='middle'>\n";
 						if ($theme_cdr_images_exist) {
-							if ($row['direction'] == 'inbound' || $row['direction'] == 'local') {
-								if ($row['answer_stamp'] != '' && $row['bridge_uuid'] != '') { $call_result = 'answered'; }
-								else if ($row['answer_stamp'] != '' && $row['bridge_uuid'] == '') { $call_result = 'voicemail'; }
-								else if ($row['answer_stamp'] == '' && $row['bridge_uuid'] == '' && $row['sip_hangup_disposition'] != 'send_refuse') { $call_result = 'cancelled'; }
-								else { $call_result = 'failed'; }
-							}
-							else if ($row['direction'] == 'outbound') {
-								if ($row['answer_stamp'] != '' && $row['bridge_uuid'] != '') { $call_result = 'answered'; }
-								else if ($row['hangup_cause'] == 'NORMAL_CLEARING') { $call_result = 'answered'; }
-								else if ($row['answer_stamp'] == '' && $row['bridge_uuid'] != '') { $call_result = 'cancelled'; }
-								else { $call_result = 'failed'; }
-							}
 							if (!empty($row['direction'])) {
-								$image_name = "icon_cdr_" . $row['direction'] . "_" . $call_result;
+								$image_name = "icon_cdr_" . $row['direction'] . "_" . $status;
 								if ($row['leg'] == 'b') {
 									$image_name .= '_b';
 								}
 								$image_name .= ".png";
-								$content .= "<img src='".PROJECT_PATH."/themes/".$_SESSION['domain']['template']['name']."/images/".escape($image_name)."' width='16' style='border: none; cursor: help;' title='".$text['label-'.$row['direction']].": ".$text['label-'.$call_result]. ($row['leg']=='b'?'(b)':'') . "'>\n";
+								$content .= "<img src='".PROJECT_PATH."/themes/".$_SESSION['domain']['template']['name']."/images/".escape($image_name)."' width='16' style='border: none; cursor: help;' title='".$text['label-'.$row['direction']].": ".$text['label-'.$status]. ($row['leg']=='b'?'(b)':'') . "'>\n";
 							}
 						}
 						else { $content .= "&nbsp;"; }
@@ -824,8 +859,8 @@
 					}
 				//call result/status
 					if (permission_exists("xml_cdr_status")) {
-						$content .= "	<td class='middle no-wrap hide-sm-dn'>".ucwords(escape($call_result))."</td>\n";
-					}	
+						$content .= "	<td class='middle no-wrap hide-sm-dn'><a href='".$list_row_url."'>".escape($text['label-'.$status])."</a></td>\n";
+					}
 				//hangup cause
 					if (permission_exists('xml_cdr_hangup_cause')) {
 						$content .= "	<td class='middle no-wrap hide-sm-dn'><a href='".$list_row_url."'>".escape($hangup_cause)."</a></td>\n";
diff --git a/app/xml_cdr/xml_cdr_details.php b/app/xml_cdr/xml_cdr_details.php
index 11ffb5d8c4..8872729ef7 100644
--- a/app/xml_cdr/xml_cdr_details.php
+++ b/app/xml_cdr/xml_cdr_details.php
@@ -188,14 +188,46 @@
 	$row_style["1"] = "row_style1";
 
 //set the status
-	if ($billsec > 0) {
-		$status = 'answered';
-	}
-	if ($missed_call == '1') {
-		$status = 'missed';
-	}
-	if (substr($destination_number, 0, 3) == '*99') {
-		$status = 'voicemail';
+	if (empty($status)) {
+		//define an array of failed hangup causes
+		$failed_array = array(
+		"CALL_REJECTED",
+		"CHAN_NOT_IMPLEMENTED",
+		"DESTINATION_OUT_OF_ORDER",
+		"EXCHANGE_ROUTING_ERROR",
+		"INCOMPATIBLE_DESTINATION",
+		"INVALID_NUMBER_FORMAT",
+		"MANDATORY_IE_MISSING",
+		"NETWORK_OUT_OF_ORDER",
+		"NORMAL_TEMPORARY_FAILURE",
+		"NORMAL_UNSPECIFIED",
+		"NO_ROUTE_DESTINATION",
+		"RECOVERY_ON_TIMER_EXPIRE",
+		"REQUESTED_CHAN_UNAVAIL",
+		"SUBSCRIBER_ABSENT",
+		"SYSTEM_SHUTDOWN",
+		"UNALLOCATED_NUMBER"
+		);
+
+		//determine the call status
+		if ($billsec > 0) {
+			$status = 'answered';
+		}
+		if ($missed_call == '1') {
+			$status = 'missed';
+		}
+		if (substr($destination_number, 0, 3) == '*99') {
+			$status = 'voicemail';
+		}
+		if ($hangup_cause == 'ORIGINATOR_CANCEL') {
+			$status = 'cancelled';
+		}
+		if ($hangup_cause == 'USER_BUSY') {
+			$status = 'busy';
+		}
+		if (in_array($hangup_cause, $failed_array)) {
+			$status = 'failed';
+		}
 	}
 
 //build the summary array
diff --git a/app/xml_cdr/xml_cdr_inc.php b/app/xml_cdr/xml_cdr_inc.php
index e97598b8ce..7f2b2ce777 100644
--- a/app/xml_cdr/xml_cdr_inc.php
+++ b/app/xml_cdr/xml_cdr_inc.php
@@ -68,7 +68,7 @@
 		$duration_max = $_REQUEST["duration_max"] ?? '';
 		$billsec = $_REQUEST["billsec"] ?? '';
 		$hangup_cause = $_REQUEST["hangup_cause"] ?? '';
-		$call_result = $_REQUEST["call_result"] ?? '';
+		$status = $_REQUEST["status"] ?? '';
 		$xml_cdr_uuid = $_REQUEST["xml_cdr_uuid"] ?? '';
 		$bleg_uuid = $_REQUEST["bleg_uuid"] ?? '';
 		$accountcode = $_REQUEST["accountcode"] ?? '';
@@ -163,7 +163,7 @@
 	$param .= "&duration_max=".urlencode($duration_max ?? '');
 	$param .= "&billsec=".urlencode($billsec ?? '');
 	$param .= "&hangup_cause=".urlencode($hangup_cause ?? '');
-	$param .= "&call_result=".urlencode($call_result ?? '');
+	$param .= "&status=".urlencode($status ?? '');
 	$param .= "&xml_cdr_uuid=".urlencode($xml_cdr_uuid ?? '');
 	$param .= "&bleg_uuid=".urlencode($bleg_uuid ?? '');
 	$param .= "&accountcode=".urlencode($accountcode ?? '');
@@ -250,7 +250,7 @@
 	$sql .= "to_char(timezone(:time_zone, start_stamp), 'HH12:MI:SS am') as start_time_formatted, \n";
 	$sql .= "c.start_epoch, \n";
 	$sql .= "c.hangup_cause, \n";
-	$sql .= "c.duration, \n";
+	$sql .= "c.billsec as duration, \n";
 	$sql .= "c.billmsec, \n";
 	$sql .= "c.missed_call, \n";
 	$sql .= "c.record_path, \n";
@@ -282,6 +282,7 @@
 	}
 	$sql .= "c.accountcode, \n";
 	$sql .= "c.answer_stamp, \n";
+	$sql .= "c.status, \n";
 	$sql .= "c.sip_hangup_disposition, \n";
 	if (permission_exists("xml_cdr_pdd")) {
 		$sql .= "c.pdd_ms, \n";
@@ -446,11 +447,11 @@
 		}
 	}
 	if (is_numeric($duration_min)) {
-		$sql .= "and duration >= :duration_min \n";
+		$sql .= "and billsec >= :duration_min \n";
 		$parameters['duration_min'] = $duration_min;
 	}
 	if (is_numeric($duration_max)) {
-		$sql .= "and duration <= :duration_max \n";
+		$sql .= "and billsec <= :duration_max \n";
 		$parameters['duration_max'] = $duration_max;
 	}
 	if (!empty($billsec)) {
@@ -466,58 +467,9 @@
 	if (!permission_exists('xml_cdr_lose_race')) {
 		$sql .= "and hangup_cause != 'LOSE_RACE' \n";
 	}
-
-	if (!empty($call_result)) {
-		switch ($call_result) {
-			case 'answered':
-				$sql .= "and (answer_stamp is not null and bridge_uuid is not null) \n";
-				break;
-			case 'voicemail':
-				$sql .= "and (answer_stamp is not null and bridge_uuid is null) \n";
-				break;
-			case 'missed':
-				$sql .= "and missed_call = true \n";
-				break;
-			case 'cancelled':
-				if ($direction == 'inbound' || $direction == 'local' || $call_result == 'missed') {
-					$sql .= "and (( \n";
-					$sql .= "		answer_stamp is null \n";
-					$sql .= "		and bridge_uuid is null \n";
-					$sql .= "		and sip_hangup_disposition <> 'send_refuse' \n";
-					$sql .= "	) \n";
-					$sql .= "	or ( \n";
-					$sql .= "		answer_stamp is not null \n";
-					$sql .= "		and bridge_uuid is null \n";
-					$sql .= "		and voicemail_message = false \n";
-					$sql .= "	)) \n";
-				}
-				else if ($direction == 'outbound') {
-					$sql .= "and (answer_stamp is null and bridge_uuid is not null) ";
-				}
-				else {
-					$sql .= "	and (( \n";
-					$sql .= "		(direction = 'inbound' or direction = 'local') \n";
-					$sql .= "		and answer_stamp is null \n";
-					$sql .= "		and bridge_uuid is null \n";
-					$sql .= "		and sip_hangup_disposition <> 'send_refuse' \n";
-					$sql .= "	) \n";
-					$sql .= "	or ( \n";
-					$sql .= "		direction = 'outbound' \n";
-					$sql .= "		and answer_stamp is null \n";
-					$sql .= "		and bridge_uuid is not null \n";
-					$sql .= "	) \n";
-					$sql .= "	or ( \n";
-					$sql .= "		(direction = 'inbound' or direction = 'local') \n";
-					$sql .= "		and answer_stamp is not null \n";
-					$sql .= "		and bridge_uuid is null \n";
-					$sql .= "		and voicemail_message = false \n";
-					$sql .= "	)) \n";
-				}
-				break;
-			default: 
-				$sql .= "and (answer_stamp is null and bridge_uuid is null and duration = 0) \n";
-				//$sql .= "and (answer_stamp is null and bridge_uuid is null and billsec = 0 and sip_hangup_disposition = 'send_refuse') ";
-		}
+	if (!empty($status)) {
+		$sql .= "and status >= :status \n";
+		$parameters['status'] = $status;
 	}
 	if (!empty($xml_cdr_uuid)) {
 		$sql .= "and xml_cdr_uuid = :xml_cdr_uuid \n";