diff --git a/app/scripts/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua b/app/scripts/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
index 3b25f0e370..269963c56b 100644
--- a/app/scripts/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
+++ b/app/scripts/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
@@ -179,7 +179,7 @@
 				--get and then set the complete agent_contact with the call_timeout and when necessary confirm
 						--confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
 						--if you change this variable also change app/call_center/call_center_agent_edit.php
-						confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout="..agent_call_timeout;
+						confirm = "group_confirm_file=ivr/ivr-accept_reject_voicemail.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout="..agent_call_timeout;
 						if (string.find(agent_contact, '}') == nil) then
 							--not found
 							if (string.find(agent_contact, 'sofia/gateway') == nil) then
@@ -187,10 +187,6 @@
 								agent_contact = "{call_timeout="..agent_call_timeout..",domain_name="..domain_name..",domain_uuid="..domain_uuid..",sip_h_caller_destination=${caller_destination}}"..agent_contact;
 							else
 								--add the call_timeout and confirm
-								tmp_pos = string.find(agent_contact, "}");
-								tmp_first = string.sub(agent_contact, 0, tmp_pos);
-								tmp_last = string.sub(agent_contact, tmp_pos);
-								agent_contact = tmp_first..',call_timeout='..agent_call_timeout..tmp_last;
 								agent_contact = "{"..confirm..",call_timeout="..agent_call_timeout..",domain_name="..domain_name..",domain_uuid="..domain_uuid..",sip_h_caller_destination=${caller_destination}}"..agent_contact;
 							end
 						else