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Agent Status Dashboard Update

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Fixes some problems on the agent status dashboard
This commit is contained in:
FusionPBX
2023-11-15 21:34:53 -07:00
committed by GitHub
parent 5e0c27d592
commit cb5fbc68b1
1 changed files with 76 additions and 39 deletions
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115
app/call_centers/resources/dashboard/call_center_agents.php
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@@ -17,7 +17,7 @@
The Initial Developer of the Original Code is The Initial Developer of the Original Code is
Mark J Crane <markjcrane@fusionpbx.com> Mark J Crane <markjcrane@fusionpbx.com>
Portions created by the Initial Developer are Copyright (C) 2017-2019 Portions created by the Initial Developer are Copyright (C) 2017-2023
the Initial Developer. All Rights Reserved. the Initial Developer. All Rights Reserved.
Contributor(s): Contributor(s):
@@ -54,38 +54,67 @@
$fp = event_socket_create(); $fp = event_socket_create();
//get the http post values and set them as php variables //get the http post values and set them as php variables
if (count($_POST) > 0) { if (!empty($_POST['agents'])) {
$x = 0;
foreach ($_POST['agents'] as $row) { foreach ($_POST['agents'] as $row) {
if (!empty($row['agent_status'])) { //agent set status
//agent set status if ($fp && is_numeric($row['queue_extension']) && is_uuid($row['id'])) {
if ($fp) {
// update the database
$array['call_center_agents'][0]['call_center_agent_uuid'] = $row['id'];
$array['call_center_agents'][0]['domain_uuid'] = $_SESSION['user']['domain_uuid'];
$array['call_center_agents'][0]['agent_status'] = $row['agent_status'];
$database->app_name = 'call_centers_dashboard';
$database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
$database->save($array);
//set the call center status //santize the agent status
$cmd = "api callcenter_config agent set status ".$row['id']." '".$row['agent_status']."'"; switch ($row['agent_status']) {
$response = event_socket_request($fp, $cmd); case 'Available':
//set the agent status to available and assign the agent to the queue with the tier $row['agent_status'] = 'Available';
if ($row['agent_status'] == 'Available') { break;
//assign the agent to the queue case 'On Break':
$cmd = "api callcenter_config tier add ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id']." 1 1"; $row['agent_status'] = 'On Break';
$response = event_socket_request($fp, $cmd); break;
} case 'Logged Out':
$row['agent_status'] = 'Logged Out';
break;
default:
$row['agent_status'] = 'Logged Out';
}
//un-assign the agent from the queue //update the database
if ($row['agent_status'] == 'Logged Out') { if ($x == 0) {
$cmd = "api callcenter_config tier del ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id']; $array['call_center_agents'][0]['call_center_agent_uuid'] = $row['id'];
$response = event_socket_request($fp, $cmd); $array['call_center_agents'][0]['domain_uuid'] = $_SESSION['user']['domain_uuid'];
} $array['call_center_agents'][0]['agent_status'] = $row['agent_status'];
usleep(200); $database->app_name = 'call_centers_dashboard';
unset($parameters); $database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
} $result = $database->save($array);
}
//set the call center status
if ($x == 0) {
$cmd = "api callcenter_config agent set status ".$row['id']." '".$row['agent_status']."'";
$response = event_socket_request($fp, $cmd);
}
//set the agent status to available and assign the agent to the queue with the tier
if ($row['agent_status'] == 'Available') {
//assign the agent to the queue
$cmd = "api callcenter_config tier add ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id']." 1 1";
$response = event_socket_request($fp, $cmd);
}
//set the agent status to available and assign the agent to the queue with the tier
if ($row['agent_status'] == 'On Break') {
//assign the agent to the queue
$cmd = "api callcenter_config tier add ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id']." 1 1";
$response = event_socket_request($fp, $cmd);
}
//un-assign the agent from the queue
if ($row['agent_status'] == 'Logged Out') {
$cmd = "api callcenter_config tier del ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id'];
$response = event_socket_request($fp, $cmd);
}
usleep(200);
unset($parameters);
} }
$x++;
} }
//redirect //redirect
@@ -114,11 +143,19 @@
$parameters['user_uuid'] = $_SESSION['user_uuid']; $parameters['user_uuid'] = $_SESSION['user_uuid'];
$parameters['domain_uuid'] = $_SESSION['domain_uuid']; $parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$agents = $database->select($sql, $parameters, 'all'); $agents = $database->select($sql, $parameters, 'all');
if (count($agents) > 0) { if (!empty($agents)) {
$agent = $agents[0]; $agent = $agents[0];
} }
unset($sql, $parameters); unset($sql, $parameters);
//get the agent details from event socket
$switch_cmd = 'callcenter_config agent list '.$agent['call_center_agent_uuid'];
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$call_center_agent = csv_to_named_array($event_socket_str, '|');
//set the agent status
$agent['agent_status'] = $call_center_agent[1]['status'];
//update the queue status //update the queue status
$x = 0; $x = 0;
foreach ($call_center_queues as $queue) { foreach ($call_center_queues as $queue) {
@@ -170,7 +207,7 @@
echo "<tr class='list-header'>\n"; echo "<tr class='list-header'>\n";
echo " <th>".$text['label-queue_name']."</th>\n"; echo " <th>".$text['label-queue_name']."</th>\n";
echo " <th class='shrink'>".$text['label-status']."</th>\n"; echo " <th class='shrink'>".$text['label-status']."</th>\n";
// echo " <th>".$text['label-options']."</th>\n"; //echo " <th>".$text['label-options']."</th>\n";
echo "</tr>\n"; echo "</tr>\n";
if (is_array($call_center_queues) && @sizeof($call_center_queues) != 0) { if (is_array($call_center_queues) && @sizeof($call_center_queues) != 0) {
@@ -179,14 +216,14 @@
$onclick = "onclick=\"cycle('agents[".$x."][agent_status]');\""; $onclick = "onclick=\"cycle('agents[".$x."][agent_status]');\"";
echo "<tr class='list-row'>\n"; echo "<tr class='list-row'>\n";
echo " <td ".$onclick.">".escape($row['queue_name'])."</td>\n"; echo " <td ".$onclick.">".escape($row['queue_name'])."</td>\n";
// echo " <td>"; //echo " <td>";
// if ($row['queue_status'] == "Available") { //if ($row['queue_status'] == "Available") {
// echo $text['option-available']; // echo $text['option-available'];
// } //}
// if ($row['queue_status'] == "Logged Out") { //if ($row['queue_status'] == "Logged Out") {
// echo $text['option-logged_out']; // echo $text['option-logged_out'];
// } //}
// echo " </td>\n"; //echo " </td>\n";
echo " <td class='no-wrap right'>\n"; echo " <td class='no-wrap right'>\n";
echo " <input type='hidden' name='agents[".$x."][queue_extension]' value='".escape($row['queue_extension'])."'>\n"; echo " <input type='hidden' name='agents[".$x."][queue_extension]' value='".escape($row['queue_extension'])."'>\n";
echo " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($agent['agent_name'])."'>\n"; echo " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($agent['agent_name'])."'>\n";