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Call Center Queue name change from uuid@domain to extension@domain

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markjcrane
2021-04-27 22:42:09 -06:00
parent 356fd56af1
commit a6e59c3522
5 changed files with 139 additions and 39 deletions
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31
app/call_centers/call_center_queue_edit.php
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@@ -17,7 +17,7 @@
The Initial Developer of the Original Code is
Mark J Crane <markjcrane@fusionpbx.com>
Portions created by the Initial Developer are Copyright (C) 2008-2020
Portions created by the Initial Developer are Copyright (C) 2008-2021
the Initial Developer. All Rights Reserved.
Contributor(s):
@@ -118,11 +118,13 @@
//set the variables
$call_center_queue_uuid = $_REQUEST["id"];
$call_center_tier_uuid = $_REQUEST["call_center_tier_uuid"];
//get the agent details
$sql = "select agent_name, queue_name, call_center_agent_uuid, call_center_queue_uuid ";
$sql .= "from v_call_center_tiers ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "and call_center_tier_uuid = :call_center_tier_uuid ";
$sql = "select t.call_center_agent_uuid, t.call_center_queue_uuid, q.queue_extension ";
$sql .= "from v_call_center_tiers as t, v_call_center_queues as q ";
$sql .= "where t.domain_uuid = :domain_uuid ";
$sql .= "and t.call_center_tier_uuid = :call_center_tier_uuid ";
$sql .= "and t.call_center_queue_uuid = q.call_center_queue_uuid; ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$parameters['call_center_tier_uuid'] = $call_center_tier_uuid;
$database = new database;
@@ -133,8 +135,10 @@
foreach ($tiers as &$row) {
$call_center_agent_uuid = $row["call_center_agent_uuid"];
$call_center_queue_uuid = $row["call_center_queue_uuid"];
$queue_extension = $row["queue_extension"];
}
}
//delete the agent from freeswitch
//setup the event socket connection
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
@@ -142,10 +146,11 @@
if ($fp) {
//callcenter_config tier del [queue_name] [agent_name]
if (is_uuid($call_center_queue_uuid) && is_uuid($call_center_agent_uuid)) {
$cmd = "api callcenter_config tier del ".$call_center_queue_uuid."@".$_SESSION['domain_name']." ".$call_center_agent_uuid;
$cmd = "api callcenter_config tier del ".$queue_extension."@".$_SESSION['domain_name']." ".$call_center_agent_uuid;
$response = event_socket_request($fp, $cmd);
}
}
//delete the tier from the database
if (strlen($call_center_tier_uuid) > 0) {
$array['call_center_tiers'][0]['call_center_tier_uuid'] = $call_center_tier_uuid;
@@ -347,7 +352,7 @@
if (strlen($queue_cc_exit_keys) > 0) {
$dialplan_xml .= " <action application=\"set\" data=\"cc_exit_keys=".$queue_cc_exit_keys."\"/>\n";
}
$dialplan_xml .= " <action application=\"callcenter\" data=\"".$call_center_queue_uuid."@".$_SESSION["domain_name"]."\"/>\n";
$dialplan_xml .= " <action application=\"callcenter\" data=\"".$queue_extension."@".$_SESSION["domain_name"]."\"/>\n";
if ($destination->valid($queue_timeout_app.':'.$queue_timeout_data)) {
$dialplan_xml .= " <action application=\"".$queue_timeout_app."\" data=\"".$queue_timeout_data."\"/>\n";
}
@@ -429,20 +434,20 @@
callcenter_config tier set position [queue_name] [agent_name] [position]
*/
//add the agent
if (is_uuid($call_center_queue_uuid) && is_uuid($call_center_agent_uuid) && is_numeric($tier_level) && is_numeric($tier_position)) {
$cmd = "api callcenter_config tier add ".$call_center_queue_uuid."@".$_SESSION["domain_name"]." ".$call_center_agent_uuid." ".$tier_level." ".$tier_position;
if (is_uuid($call_center_queue_uuid) && is_numeric($queue_extension) && is_numeric($tier_level) && is_numeric($tier_position)) {
$cmd = "api callcenter_config tier add ".$queue_extension."@".$_SESSION["domain_name"]." ".$call_center_agent_uuid." ".$tier_level." ".$tier_position;
$response = event_socket_request($fp, $cmd);
}
usleep(200);
//agent set level
if (is_uuid($call_center_queue_uuid) && is_uuid($call_center_agent_uuid) && is_numeric($tier_level)) {
$cmd = "api callcenter_config tier set level ".$call_center_queue_uuid."@".$_SESSION["domain_name"]." ".$call_center_agent_uuid." ".$tier_level;
if (is_uuid($call_center_queue_uuid) && is_numeric($queue_extension) && is_numeric($tier_level)) {
$cmd = "api callcenter_config tier set level ".$queue_extension."@".$_SESSION["domain_name"]." ".$call_center_agent_uuid." ".$tier_level;
$response = event_socket_request($fp, $cmd);
}
usleep(200);
//agent set position
if (is_uuid($call_center_queue_uuid) && is_uuid($call_center_agent_uuid) && is_numeric($tier_position)) {
$cmd = "api callcenter_config tier set position ".$call_center_queue_uuid."@".$_SESSION["domain_name"]." ".$tier_position;
if (is_uuid($call_center_queue_uuid) && is_numeric($queue_extension) && is_numeric($tier_position)) {
$cmd = "api callcenter_config tier set position ".$queue_extension."@".$_SESSION["domain_name"]." ".$tier_position;
$response = event_socket_request($fp, $cmd);
}
usleep(200);