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Change app/call_center to app/call_centers.
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markjcrane
241
app/call_centers/call_center_agent_status.php
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241
app/call_centers/call_center_agent_status.php
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<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Portions created by the Initial Developer are Copyright (C) 2008-2012
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the Initial Developer. All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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*/
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require_once "root.php";
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require_once "resources/require.php";
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require_once "resources/check_auth.php";
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if (permission_exists('call_center_agent_view')) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//add multi-lingual support
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$language = new text;
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$text = $language->get();
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//includes and title
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require_once "resources/header.php";
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$document['title'] = $text['title-call_center_agent_status'];
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require_once "resources/paging.php";
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//setup the event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//get the http post values and set them as php variables
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if (count($_POST) > 0) {
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//include the dnd php class
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include PROJECT_PATH."/app/calls/resources/classes/do_not_disturb.php";
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foreach($_POST['agents'] as $row) {
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if (strlen($row['agent_status']) > 0) {
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//agent set status
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if ($fp) {
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//set the user_status
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$sql = "update v_users set ";
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$sql .= "user_status = '".$row['agent_status']."' ";
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$sql .= "where domain_uuid = '".$domain_uuid."' ";
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$sql .= "and username = '".$row['agent_name']."' ";
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//echo $sql."\n";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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//set the call center status
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if ($row['agent_status'] == "Do Not Disturb") {
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//set the default dnd action
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$dnd_action = "add";
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//set the call center status to Logged Out
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$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." 'Logged Out'";
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}
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else {
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$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$row['agent_status']."'";
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}
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$response = event_socket_request($fp, $cmd);
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//echo $cmd."\n";
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usleep(200);
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}
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//loop through the list of assigned extensions
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//foreach ($_SESSION['user']['extension'] as &$sub_row) {
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// //update dnd
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// $dnd = new do_not_disturb;
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// //$dnd->debug = false;
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// $dnd->domain_uuid = $domain_uuid;
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// $dnd->domain_name = $_SESSION['domain_name'];
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// $dnd->extension = $sub_row["user"];
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// if ($row['status'] == "Do Not Disturb") {
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// $dnd->enabled = "true";
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// }
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// else {
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// $dnd->enabled = "false";
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// }
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// $dnd->set();
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// unset($dnd);
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//}
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//unset ($prep_statement);
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}
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}
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}
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//get the agents from the database
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$sql = "select * from v_call_center_agents ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$agents = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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//get the agent list from event socket
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$switch_cmd = 'callcenter_config agent list';
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$call_center_agents = csv_to_named_array($event_socket_str, '|');
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//echo "<pre>\n";
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//print_r($call_center_agents);
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//echo "</pre>\n";
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//get the agent status from mod_callcenter and update the agent status in the agents array
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$x = 0;
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foreach ($agents as $row) {
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//add the domain name
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$domain_name = $_SESSION['domains'][$row['domain_uuid']]['domain_name'];
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$agents[$x]['domain_name'] = $domain_name;
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//update the agent status
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foreach ($call_center_agents as $r) {
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if ($r['name'] == $row[agent_name].'@'.$domain_name) {
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$agents[$x]['agent_status'] = $r['status'];
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}
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}
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//increment x
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$x++;
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}
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//echo "<pre>\n";
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//print_r($agents);
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//echo "</pre>\n";
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//set the status on the user_array by using the extension as the key
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//foreach ($call_center_agents as $row) {
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// if (count($_SESSION['domains']) == 1) {
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// //get the extension status from the call center agent list
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// preg_match('/user\/(\d{2,7})/', $row['contact'], $matches);
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// $extension = $matches[1];
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// $user_array[$extension]['username'] = $tmp[0];
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// if ($user_array[$extension]['user_status'] != "Do Not Disturb") {
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// $user_array[$extension]['user_status'] = $row['status'];
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// }
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// } else {
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// $tmp = explode('@',$row["name"]);
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// if ($tmp[1] == $_SESSION['domain_name']) {
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// //get the extension status from the call center agent list
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// preg_match('/user\/(\d{2,7})/', $row['contact'], $matches);
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// $extension = $matches[1];
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// $user_array[$extension]['username'] = $tmp[0];
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// if ($user_array[$extension]['user_status'] != "Do Not Disturb") {
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// $user_array[$extension]['user_status'] = $row['status'];
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// }
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// }
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// }
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//}
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//show the content
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echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
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echo "<tr>\n";
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echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_agent_status']."</b></td>\n";
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echo "<td width='50%' align='right'>\n";
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echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
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echo " <input type='button' class='btn' name='' alt='".$text['button-refresh']."' onclick=\"window.location='call_center_agent_status.php'\" value='".$text['button-refresh']."'>\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td align='left' colspan='2'>\n";
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echo $text['description-call_center_agent_status']."<br /><br />\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "</tr></table>\n";
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$c = 0;
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$row_style["0"] = "row_style0";
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$row_style["1"] = "row_style1";
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echo "<form method='post' name='frm' action=''>\n";
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echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
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echo "<tr>\n";
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echo "<th>".$text['label-agent']."</th>\n";
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echo "<th>".$text['label-status']."</th>\n";
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echo "<th>".$text['label-options']."</th>\n";
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echo "<tr>\n";
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$x = 0;
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foreach($agents as $row) {
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$str = '';
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$str .= "<tr >\n";
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$str .= " <td valign='middle' class='".$row_style[$c]."'>".$row['agent_name']." </td>\n";
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$str .= " <td valign='middle' class='".$row_style[$c]."'>".$row['agent_status']." </td>\n";
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$str .= " <td valign='middle' class='".$row_style[$c]."'>";
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$str .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$row['agent_name']."'>\n";
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$str .= " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_name' value='".$row['call_center_agent_uuid']."'>\n";
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$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'><label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>\n";
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$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'><label for='agent_".$x."_status_available'>".$text['option-available']."</label>\n";
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$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'><label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>\n";
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$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'><label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label>\n";
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//$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>".$text['option-do_not_disturb']."</label>\n";
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$str .= " </td>\n";
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$str .= "</tr>\n";
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if (count($_SESSION['domains']) > 1) {
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if ($row['domain_name'] == $_SESSION['domain_name']) {
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echo $str;
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if ($c==0) { $c=1; } else { $c=0; }
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}
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}
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else {
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echo $str;
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if ($c==0) { $c=1; } else { $c=0; }
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}
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$x++;
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} //end foreach
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unset($sql, $result, $row_count);
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echo "<tr>\n";
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echo "<td colspan='11' align='left'>\n";
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echo " <table width='100%' cellpadding='0' cellspacing='0'>\n";
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echo " <tr>\n";
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echo " <td width='33.3%' nowrap> </td>\n";
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echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
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echo " <td width='33.3%' align='right'>\n";
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echo " <br />\n";
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echo " <input type='submit' name='submit' class='btn' value='".$text['button-update_status']."'>\n";
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echo " </td>\n";
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echo " </tr>\n";
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echo " </table>\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "</table>";
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echo "<br><br>";
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echo "</form>\n";
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//show the footer
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require_once "resources/footer.php";
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?>
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