diff --git a/resources/install/scripts/app/voicemail/resources/functions/listen_to_recording.lua b/resources/install/scripts/app/voicemail/resources/functions/listen_to_recording.lua
index 81b763f044..bc19858e5c 100644
--- a/resources/install/scripts/app/voicemail/resources/functions/listen_to_recording.lua
+++ b/resources/install/scripts/app/voicemail/resources/functions/listen_to_recording.lua
@@ -83,6 +83,7 @@
 						require "resources.functions.base64";
 
 					--set the voicemail message path
+						mkdir(voicemail_dir.."/"..voicemail_id);
 						message_location = voicemail_dir.."/"..voicemail_id.."/msg_"..uuid.."."..vm_message_ext;
 
 					--save the recording to the file system
diff --git a/resources/install/scripts/app/voicemail/resources/functions/play_greeting.lua b/resources/install/scripts/app/voicemail/resources/functions/play_greeting.lua
index 358059e0a6..f30917e63e 100644
--- a/resources/install/scripts/app/voicemail/resources/functions/play_greeting.lua
+++ b/resources/install/scripts/app/voicemail/resources/functions/play_greeting.lua
@@ -55,6 +55,7 @@
 										require "resources.functions.base64";
 
 									--set the voicemail message path
+										mkdir(voicemail_dir.."/"..voicemail_id);
 										greeting_location = voicemail_dir.."/"..voicemail_id.."/greeting_"..greeting_id..".wav"; --vm_message_ext;
 
 									--if not found, save greeting to local file system
diff --git a/resources/install/scripts/ivr_menu.lua b/resources/install/scripts/ivr_menu.lua
index e1154c8d61..0f9de8ebf4 100644
--- a/resources/install/scripts/ivr_menu.lua
+++ b/resources/install/scripts/ivr_menu.lua
@@ -193,6 +193,8 @@
 					status = dbh:query(sql, function(row)
 						--add functions
 							require "resources.functions.base64";
+						--make sure the recordings directory exists
+							mkdir(recordings_dir.."/"..domain_name);
 						--add the path to filename
 							ivr_menu_greet_long = recordings_dir.."/"..domain_name.."/"..greet_long_file_name;
 							ivr_menu_greet_long_is_base64 = true;