From 7a0aa3c4e0c32c8698e97c626c1180ce9928faf5 Mon Sep 17 00:00:00 2001
From: FusionPBX <markjcrane@gmail.com>
Date: Thu, 14 Dec 2023 17:11:08 -0700
Subject: [PATCH] Show the time since last agent call

---
 app/call_center_active/app_languages.php      | 25 +++++++++++++++++++
 .../call_center_active_inc.php                | 14 +++++------
 2 files changed, 31 insertions(+), 8 deletions(-)

diff --git a/app/call_center_active/app_languages.php b/app/call_center_active/app_languages.php
index 18737707d3..41faa81908 100644
--- a/app/call_center_active/app_languages.php
+++ b/app/call_center_active/app_languages.php
@@ -425,6 +425,31 @@ $text['label-strategy']['zh-cn'] = "战略";
 $text['label-strategy']['ja-jp'] = "ストラテジー";
 $text['label-strategy']['ko-kr'] = "전략";
 
+$text['label-last_bridge_end']['en-us'] = "Last Call";
+$text['label-last_bridge_end']['en-gb'] = "Last Call";
+$text['label-last_bridge_end']['ar-eg'] = "";
+$text['label-last_bridge_end']['de-at'] = "";
+$text['label-last_bridge_end']['de-ch'] = "";
+$text['label-last_bridge_end']['de-de'] = "";
+$text['label-last_bridge_end']['el-gr'] = "";
+$text['label-last_bridge_end']['es-cl'] = "";
+$text['label-last_bridge_end']['es-mx'] = "";
+$text['label-last_bridge_end']['fr-ca'] = "";
+$text['label-last_bridge_end']['fr-fr'] = "";
+$text['label-last_bridge_end']['he-il'] = "";
+$text['label-last_bridge_end']['it-it'] = "";
+$text['label-last_bridge_end']['nl-nl'] = "";
+$text['label-last_bridge_end']['pl-pl'] = "";
+$text['label-last_bridge_end']['pt-br'] = "";
+$text['label-last_bridge_end']['pt-pt'] = "";
+$text['label-last_bridge_end']['ro-ro'] = "";
+$text['label-last_bridge_end']['ru-ru'] = "";
+$text['label-last_bridge_end']['sv-se'] = "";
+$text['label-last_bridge_end']['uk-ua'] = "";
+$text['label-last_bridge_end']['zh-cn'] = "";
+$text['label-last_bridge_end']['ja-jp'] = "";
+$text['label-last_bridge_end']['ko-kr'] = "";
+
 $text['label-status_change']['en-us'] = "Status Change";
 $text['label-status_change']['en-gb'] = "Status Change";
 $text['label-status_change']['ar-eg'] = "تغيير الوضع";
diff --git a/app/call_center_active/call_center_active_inc.php b/app/call_center_active/call_center_active_inc.php
index a2b512b8be..29b123b3b1 100644
--- a/app/call_center_active/call_center_active_inc.php
+++ b/app/call_center_active/call_center_active_inc.php
@@ -17,7 +17,7 @@
 
 	The Initial Developer of the Original Code is
 	Mark J Crane <markjcrane@fusionpbx.com>
-	Portions created by the Initial Developer are Copyright (C) 2008-2021
+	Portions created by the Initial Developer are Copyright (C) 2008-2023
 	the Initial Developer. All Rights Reserved.
 
 	Contributor(s):
@@ -160,6 +160,7 @@
 				echo "<th title=\"".$text['description-status']."\">".$text['label-status']."</th>\n";
 				echo "<th title=\"".$text['description-state']."\">".$text['label-state']."</th>\n";
 				echo "<th>".$text['label-status_change']."</th>\n";
+				echo "<th>".$text['label-last_bridge_end']."</th>\n";
 				echo "<th class='center'>".$text['label-missed']."</th>\n";
 				echo "<th class='center'>".$text['label-answered']."</th>\n";
 				echo "<th>".$text['label-tier_state']."</th>\n";
@@ -218,13 +219,9 @@
 									$talk_time = $agent_row['talk_time'];
 									$ready_time = $agent_row['ready_time'];
 
-									$last_status_change_seconds = time() - $last_status_change;
-									$last_status_change_length_hour = floor($last_status_change_seconds/3600);
-									$last_status_change_length_min = floor($last_status_change_seconds/60 - ($last_status_change_length_hour * 60));
-									$last_status_change_length_sec = $last_status_change_seconds - (($last_status_change_length_hour * 3600) + ($last_status_change_length_min * 60));
-									$last_status_change_length_min = sprintf("%02d", $last_status_change_length_min);
-									$last_status_change_length_sec = sprintf("%02d", $last_status_change_length_sec);
-									$last_status_change_length = $last_status_change_length_hour.':'.$last_status_change_length_min.':'.$last_status_change_length_sec;
+									//format the seconds to hh:mm:ss
+									$last_status_change_length = format_seconds(time() - $last_status_change);
+									$last_bridge_end_length = format_seconds(time() - $last_bridge_end);
 
 									if (permission_exists('call_center_agent_edit')) {
 										$list_row_url = "../call_centers/call_center_agent_edit.php?id=".$agent_uuid;
@@ -243,6 +240,7 @@
 									echo "<td>".escape($status)."</td>\n";
 									echo "<td>".escape($state)."</td>\n";
 									echo "<td>".escape($last_status_change_length)."</td>\n";
+									echo "<td>".escape($last_bridge_end_length)."</td>\n";
 									echo "<td class='center'>".escape($no_answer_count)."</td>\n";
 									echo "<td class='center'>".escape($calls_answered)."</td>\n";
 									echo "<td>".escape($tier_state)."</td>\n";