diff --git a/app/operator_panel/index.php b/app/operator_panel/index.php
index 131ff57a0f..10594b3e0d 100644
--- a/app/operator_panel/index.php
+++ b/app/operator_panel/index.php
@@ -57,14 +57,29 @@
 
 		//if call center app is installed then update the user_status
 			if (is_dir($_SERVER["DOCUMENT_ROOT"].PROJECT_PATH.'/app/call_centers')) {
+				//get the call center agent uuid
+					$sql = "select call_center_agent_uuid from v_call_center_agents ";
+					$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
+					$sql .= "and user_uuid = '".$_SESSION['user']['user_uuid']."' ";
+					$prep_statement = $db->prepare(check_sql($sql));
+					if ($prep_statement) {
+						$prep_statement->execute();
+						$row = $prep_statement->fetch(PDO::FETCH_ASSOC);
+						$call_center_agent_uuid = $row['call_center_agent_uuid'];
+					}
+					unset($sql, $prep_statement, $result);
 				//update the user_status
-					$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
-					$switch_cmd .= "callcenter_config agent set status ".$_SESSION['user']['username']."@".$_SESSION['domain_name']." '".$user_status."'";
-					$switch_result = event_socket_request($fp, 'api '.$switch_cmd);
+					if (isset($call_center_agent_uuid)) {
+						$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
+						$switch_cmd .= "callcenter_config agent set status ".$call_center_agent_uuid." '".$user_status."'";
+						$switch_result = event_socket_request($fp, 'api '.$switch_cmd);
+					}
 
 				//update the user state
-					$cmd = "api callcenter_config agent set state ".$_SESSION['user']['username']."@".$_SESSION['domain_name']." Waiting";
-					$response = event_socket_request($fp, $cmd);
+					if (isset($call_center_agent_uuid)) {
+						$cmd = "api callcenter_config agent set state ".$call_center_agent_uuid." Waiting";
+						$response = event_socket_request($fp, $cmd);
+					}
 			}
 
 		//stop execution