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Multilinguified Call Center and Active Call Center.

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This commit is contained in:
Nate Jones
2013-05-29 21:14:36 +00:00
parent 2179b9ebd1
commit 6df44201f3
13 changed files with 447 additions and 337 deletions
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90
app/call_center/call_center_tier_edit.php
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@@ -34,6 +34,12 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
//action add or update
if (isset($_REQUEST["id"])) {
$action = "update";
@@ -59,11 +65,11 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
}
//check for all required data
//if (strlen($domain_uuid) == 0) { $msg .= "Please provide: domain_uuid<br>\n"; }
//if (strlen($agent_name) == 0) { $msg .= "Please provide: Agent Name<br>\n"; }
//if (strlen($queue_name) == 0) { $msg .= "Please provide: Queue Name<br>\n"; }
//if (strlen($tier_level) == 0) { $msg .= "Please provide: Tier Level<br>\n"; }
//if (strlen($tier_position) == 0) { $msg .= "Please provide: Tier Position<br>\n"; }
//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
//if (strlen($agent_name) == 0) { $msg .= $text['message-required'].$text['label-agent_name']."<br>\n"; }
//if (strlen($queue_name) == 0) { $msg .= $text['message-required'].$text['label-queue_name']."<br>\n"; }
//if (strlen($tier_level) == 0) { $msg .= $text['message-required'].$text['label-tier_level']."<br>\n"; }
//if (strlen($tier_position) == 0) { $msg .= $text['message-required'].$text['label-tier_position']."<br>\n"; }
if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
require_once "includes/persistformvar.php";
@@ -134,7 +140,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_tiers.php\">\n";
echo "<div align='center'>\n";
echo "Add Complete\n";
echo $text['message-add']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;
@@ -157,12 +163,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_tiers.php\">\n";
echo "<div align='center'>\n";
echo "Update Complete\n";
echo $text['message-update']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;
} //if ($action == "update")
} //if ($_POST["persistformvar"] != "true")
} //if ($_POST["persistformvar"] != "true")
} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
//pre-populate the form
@@ -187,6 +193,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//show the header
require_once "includes/header.php";
if ($action == "add") {
$page["title"] = $text['title-call_center_tier_add'];
}
if ($action == "update") {
$page["title"] = $text['title-call_center_tier_edit'];
}
//show the content
echo "<div align='center'>";
@@ -201,22 +213,22 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "<table width='100%' border='0' cellpadding='6' cellspacing='0'>\n";
echo "<tr>\n";
if ($action == "add") {
echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Tier Add</b></td>\n";
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_tier_add']."</b></td>\n";
}
if ($action == "update") {
echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Tier Edit</b></td>\n";
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_tier_edit']."</b></td>\n";
}
echo "<td width='70%' align='right'><input type='button' class='btn' name='' alt='back' onclick=\"window.location='call_center_tiers.php'\" value='Back'></td>\n";
echo "<td width='70%' align='right'><input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_tiers.php'\" value='".$text['button-back']."'></td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
echo "List all tiers. Tiers assign agents to queues.<br /><br />\n";
echo $text['description-call_center_tiers']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Agent Name:\n";
echo " ".$text['label-agent_name'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
@@ -245,13 +257,13 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//---- End Select List --------------------
echo "<br />\n";
echo "Select the agent name.\n";
echo $text['description-agent']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Queue Name:\n";
echo " ".$text['label-queue_name'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
@@ -279,66 +291,66 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//---- End Select List --------------------
echo "<br />\n";
echo "Select the queue name.\n";
echo $text['description-options']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Tier Level:\n";
echo " ".$text['label-tier_level'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='tier_level'>\n";
//echo " <option value=''></option>\n";
if ($tier_level == "1") {
if ($tier_level == "1") {
echo " <option value='1' selected='selected' >1</option>\n";
}
else {
echo " <option value='1'>1</option>\n";
}
if ($tier_level == "2") {
if ($tier_level == "2") {
echo " <option value='2' selected='selected' >2</option>\n";
}
else {
echo " <option value='2'>2</option>\n";
}
if ($tier_level == "3") {
if ($tier_level == "3") {
echo " <option value='3' selected='selected' >3</option>\n";
}
else {
echo " <option value='3'>3</option>\n";
}
if ($tier_level == "4") {
if ($tier_level == "4") {
echo " <option value='4' selected='selected' >4</option>\n";
}
else {
echo " <option value='4'>4</option>\n";
}
if ($tier_level == "5") {
if ($tier_level == "5") {
echo " <option value='5' selected='selected' >5</option>\n";
}
else {
echo " <option value='5'>5</option>\n";
}
if ($tier_level == "6") {
if ($tier_level == "6") {
echo " <option value='6' selected='selected' >6</option>\n";
}
else {
echo " <option value='6'>6</option>\n";
}
if ($tier_level == "7") {
if ($tier_level == "7") {
echo " <option value='7' selected='selected' >7</option>\n";
}
else {
echo " <option value='7'>7</option>\n";
}
if ($tier_level == "8") {
if ($tier_level == "8") {
echo " <option value='8' selected='selected' >8</option>\n";
}
else {
echo " <option value='8'>8</option>\n";
}
if ($tier_level == "9") {
if ($tier_level == "9") {
echo " <option value='9' selected='selected' >9</option>\n";
}
else {
@@ -346,66 +358,66 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
}
echo " </select>\n";
echo "<br />\n";
echo "Select the tier level.\n";
echo $text['description-tier_level']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Tier Position:\n";
echo " ".$text['label-tier_position'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='tier_position'>\n";
//echo " <option value=''></option>\n";
if ($tier_position == "1") {
if ($tier_position == "1") {
echo " <option value='1' selected='selected' >1</option>\n";
}
else {
echo " <option value='1'>1</option>\n";
}
if ($tier_position == "2") {
if ($tier_position == "2") {
echo " <option value='2' selected='selected' >2</option>\n";
}
else {
echo " <option value='2'>2</option>\n";
}
if ($tier_position == "3") {
if ($tier_position == "3") {
echo " <option value='3' selected='selected' >3</option>\n";
}
else {
echo " <option value='3'>3</option>\n";
}
if ($tier_position == "4") {
if ($tier_position == "4") {
echo " <option value='4' selected='selected' >4</option>\n";
}
else {
echo " <option value='4'>4</option>\n";
}
if ($tier_position == "5") {
if ($tier_position == "5") {
echo " <option value='5' selected='selected' >5</option>\n";
}
else {
echo " <option value='5'>5</option>\n";
}
if ($tier_position == "6") {
if ($tier_position == "6") {
echo " <option value='6' selected='selected' >6</option>\n";
}
else {
echo " <option value='6'>6</option>\n";
}
if ($tier_position == "7") {
if ($tier_position == "7") {
echo " <option value='7' selected='selected' >7</option>\n";
}
else {
echo " <option value='7'>7</option>\n";
}
if ($tier_position == "8") {
if ($tier_position == "8") {
echo " <option value='8' selected='selected' >8</option>\n";
}
else {
echo " <option value='8'>8</option>\n";
}
if ($tier_position == "9") {
if ($tier_position == "9") {
echo " <option value='9' selected='selected' >9</option>\n";
}
else {
@@ -413,7 +425,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
}
echo " </select>\n";
echo "<br />\n";
echo "Select the tier position.\n";
echo $text['description-tier_position']."\n";
echo "</td>\n";
echo "</tr>\n";
echo " <tr>\n";
@@ -421,7 +433,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
if ($action == "update") {
echo " <input type='hidden' name='call_center_tier_uuid' value='$call_center_tier_uuid'>\n";
}
echo " <input type='submit' name='submit' class='btn' value='Save'>\n";
echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
echo " </td>\n";
echo " </tr>";
echo "</table>";