diff --git a/includes/install/scripts/voicemail.lua b/includes/install/scripts/voicemail.lua
index afa9a41e1e..6656edc52e 100644
--- a/includes/install/scripts/voicemail.lua
+++ b/includes/install/scripts/voicemail.lua
@@ -68,6 +68,7 @@
 
 		--set the callback function
 			if (session:ready()) then
+				session:setVariable("playback_terminators", "#");
 				session:setInputCallback("on_dtmf", "");
 			end