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Multilinguified Call Center and Active Call Center.

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This commit is contained in:
Nate Jones
2013-05-29 21:14:36 +00:00
parent ef55146763
commit 50e969fb85
13 changed files with 447 additions and 337 deletions
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37
app/call_center/call_center_agent_status.php
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@@ -33,7 +33,16 @@ else {
echo "access denied";
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
require_once "includes/header.php";
$page["title"] = $text['title-call_center_agent_status'];
require_once "includes/paging.php";
//setup the event socket connection
@@ -154,15 +163,15 @@ require_once "includes/paging.php";
echo "<table width='100%' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>Call Center Agent Status</b></td>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_agent_status']."</b></td>\n";
echo "<td width='50%' align='right'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_agent_status.php'\" value='Refresh'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_queues.php'\" value='Back'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-refresh']."' onclick=\"window.location='call_center_agent_status.php'\" value='".$text['button-refresh']."'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
echo "List all the call center agents with the option to change the status of one or more agents.<br /><br />\n";
echo $text['description-call_center_agent_status']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "</tr></table>\n";
@@ -175,9 +184,9 @@ require_once "includes/paging.php";
echo "<div align='center'>\n";
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo "<th>Agent</th>\n";
echo "<th>Status</th>\n";
echo "<th>Options</th>\n";
echo "<th>".$text['label-agent']."</th>\n";
echo "<th>".$text['label-status']."</th>\n";
echo "<th>".$text['label-options']."</th>\n";
echo "<tr>\n";
$x = 0;
@@ -190,12 +199,12 @@ require_once "includes/paging.php";
echo " <td valign='top' class='".$row_style[$c]."'>".$row['status']."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>";
echo " <input type='hidden' name='agents[".$x."][name]' id='agent_".$x."_name' value='".$agent_name."'>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_no_change' value='' checked='checked'><label for='agent_".$x."_status_no_change'>No Change</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_available' value='Available'><label for='agent_".$x."_status_available'>Available</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_logged_out' value='Logged Out'><label for='agent_".$x."_status_logged_out'>Logged Out</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_on_break' value='On Break'><label for='agent_".$x."_status_on_break'>On Break</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>DND</label>\n";
echo " </td>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_no_change' value='' checked='checked'><label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_available' value='Available'><label for='agent_".$x."_status_available'>".$text['option-available']."</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_logged_out' value='Logged Out'><label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_on_break' value='On Break'><label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>".$text['option-do_not_disturb']."</label>\n";
echo " </td>\n";
echo "</tr>\n";
}
if ($c==0) { $c=1; } else { $c=0; }
@@ -211,7 +220,7 @@ require_once "includes/paging.php";
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
echo " <td width='33.3%' align='right'>\n";
echo " <br />\n";
echo " <input type='submit' name='submit' class='btn' value='Update Status'>\n";
echo " <input type='submit' name='submit' class='btn' value='".$text['button-update_status']."'>\n";
echo " </td>\n";
echo " </tr>\n";
echo " </table>\n";