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https://github.com/fusionpbx/fusionpbx.git
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Change app/call_center to app/call_centers.
This commit is contained in:
markjcrane
349
app/call_centers/app_config.php
Normal file
349
app/call_centers/app_config.php
Normal file
@@ -0,0 +1,349 @@
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<?php
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//application details
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$apps[$x]['name'] = "Call Center";
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$apps[$x]['uuid'] = "95788e50-9500-079e-2807-fd530b0ea370";
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$apps[$x]['category'] = "Switch";
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$apps[$x]['subcategory'] = "";
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$apps[$x]['version'] = "";
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$apps[$x]['license'] = "Mozilla Public License 1.1";
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$apps[$x]['url'] = "http://www.fusionpbx.com";
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$apps[$x]['description']['en-us'] = "Queues for managing inbound calls and routing those calls to available agents.";
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$apps[$x]['description']['es-cl'] = "Colas pra administar las llamadas entrantes y enviarlas a los agentes disponibles";
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$apps[$x]['description']['de-de'] = "";
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$apps[$x]['description']['de-ch'] = "";
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$apps[$x]['description']['de-at'] = "";
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$apps[$x]['description']['fr-fr'] = "Files d'attente d'appels entrants distribu%uFFFDs aux agents disponibles.";
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$apps[$x]['description']['fr-ca'] = "Queues pour envoyer les appels entrants vers les agents disponibles.";
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$apps[$x]['description']['fr-ch'] = "";
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$apps[$x]['description']['pt-pt'] = "As filas servem para gerenciamento de chamadas de entrada e encaminhamento das mesmas para os agentes dispon%uFFFDveis.";
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$apps[$x]['description']['pt-br'] = "";
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//permission details
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$y = 0;
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$apps[$x]['permissions'][$y]['name'] = "call_center_queue_view";
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$apps[$x]['permissions'][$y]['menu']['uuid'] = "6c072b29-5b6c-49fc-008e-95e24c77de99";
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$apps[$x]['permissions'][$y]['groups'][] = "agent";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_queue_add";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_queue_edit";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_queue_delete";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_agent_view";
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$apps[$x]['permissions'][$y]['menu']['uuid'] = "597c483a-51a9-f95a-8d54-ea7d87ada2b8";
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$apps[$x]['permissions'][$y]['groups'][] = "agent";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_agent_add";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_agent_edit";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_agent_delete";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_tier_view";
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$apps[$x]['permissions'][$y]['menu']['uuid'] = "6c072b29-5b6c-49fc-008e-95e24c77de99";
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$apps[$x]['permissions'][$y]['groups'][] = "agent";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_tier_add";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_tier_edit";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_tier_delete";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_log_view";
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$apps[$x]['permissions'][$y]['menu']['uuid'] = "6c072b29-5b6c-49fc-008e-95e24c77de99";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_log_add";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_log_edit";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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$y++;
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$apps[$x]['permissions'][$y]['name'] = "call_center_log_delete";
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$apps[$x]['permissions'][$y]['groups'][] = "superadmin";
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$apps[$x]['permissions'][$y]['groups'][] = "admin";
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//schema details
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$y = 0; //table array index
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$z = 0; //field array index
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$apps[$x]['db'][$y]['table'] = "v_call_center_agents";
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$apps[$x]['db'][$y]['fields'][$z]['name']['text'] = "id";
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$apps[$x]['db'][$y]['fields'][$z]['name']['deprecated'] = "call_center_agent_id";
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$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "serial";
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$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "integer";
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$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "INT NOT NULL AUTO_INCREMENT";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$apps[$x]['db'][$y]['fields'][$z]['deprecated'] = "true";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "call_center_agent_uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "char(36)";
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$apps[$x]['db'][$y]['fields'][$z]['key']['type'] = "primary";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "domain_uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "char(36)";
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$apps[$x]['db'][$y]['fields'][$z]['key']['type'] = "foreign";
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$apps[$x]['db'][$y]['fields'][$z]['key']['reference']['table'] = "v_domains";
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$apps[$x]['db'][$y]['fields'][$z]['key']['reference']['field'] = "domain_uuid";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "v_id";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$apps[$x]['db'][$y]['fields'][$z]['deprecated'] = "true";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_name";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_type";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_call_timeout";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_id";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_password";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_contact";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_status";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_logout";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_max_no_answer";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_wrap_up_time";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_reject_delay_time";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_busy_delay_time";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_no_answer_delay_time";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$y = 1; //table array index
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$z = 0; //field array index
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$apps[$x]['db'][$y]['table'] = "v_call_center_queues";
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$apps[$x]['db'][$y]['fields'][$z]['name']['text'] = "id";
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$apps[$x]['db'][$y]['fields'][$z]['name']['deprecated'] = "call_center_queue_id";
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$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "serial";
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$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "integer";
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$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "INT NOT NULL AUTO_INCREMENT";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$apps[$x]['db'][$y]['fields'][$z]['deprecated'] = "true";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "call_center_queue_uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "char(36)";
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$apps[$x]['db'][$y]['fields'][$z]['key']['type'] = "primary";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "domain_uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "char(36)";
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$apps[$x]['db'][$y]['fields'][$z]['key']['type'] = "foreign";
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$apps[$x]['db'][$y]['fields'][$z]['key']['reference']['table'] = "v_domains";
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$apps[$x]['db'][$y]['fields'][$z]['key']['reference']['field'] = "domain_uuid";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "dialplan_uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "uuid";
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$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "char(36)";
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$apps[$x]['db'][$y]['fields'][$z]['key']['type'] = "foreign";
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$apps[$x]['db'][$y]['fields'][$z]['key']['reference']['table'] = "v_dialplans";
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$apps[$x]['db'][$y]['fields'][$z]['key']['reference']['field'] = "dialplan_uuid";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "v_id";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$apps[$x]['db'][$y]['fields'][$z]['deprecated'] = "true";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_name";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_extension";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_strategy";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_moh_sound";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_record_template";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_time_base_score";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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||||
$z++;
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$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_max_wait_time";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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$z++;
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||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_max_wait_time_with_no_agent";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
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$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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||||
$z++;
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||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_max_wait_time_with_no_agent_time_reached";
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$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
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||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
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||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_tier_rules_apply";
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||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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||||
$z++;
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||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_tier_rule_wait_second";
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||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
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||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
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||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_tier_rule_no_agent_no_wait";
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||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
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||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
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||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_timeout_action";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
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||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_discard_abandoned_after";
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||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_abandoned_resume_allowed";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_tier_rule_wait_multiply_level";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_cid_prefix";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_announce_sound";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_announce_frequency";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_description";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
|
||||
$y = 2; //table array index
|
||||
$z = 0; //field array index
|
||||
$apps[$x]['db'][$y]['table'] = "v_call_center_tiers";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name']['text'] = "id";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name']['deprecated'] = "call_center_tier_id";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "serial";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "integer";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "INT NOT NULL AUTO_INCREMENT";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['deprecated'] = "true";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "call_center_tier_uuid";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "uuid";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "char(36)";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['key']['type'] = "primary";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "domain_uuid";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type']['pgsql'] = "uuid";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type']['sqlite'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type']['mysql'] = "char(36)";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['key']['type'] = "foreign";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['key']['reference']['table'] = "v_domains";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['key']['reference']['field'] = "domain_uuid";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "v_id";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['deprecated'] = "true";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "agent_name";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "queue_name";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "text";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "tier_level";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
$z++;
|
||||
$apps[$x]['db'][$y]['fields'][$z]['name'] = "tier_position";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['type'] = "numeric";
|
||||
$apps[$x]['db'][$y]['fields'][$z]['description']['en-us'] = "";
|
||||
|
||||
?>
|
||||
68
app/call_centers/app_defaults.php
Normal file
68
app/call_centers/app_defaults.php
Normal file
@@ -0,0 +1,68 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2015
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
|
||||
//process this only one time
|
||||
if ($domains_processed == 1) {
|
||||
|
||||
//add switch call_center dir if it is missing
|
||||
$sql = "select count(*) as num_rows from v_default_settings ";
|
||||
$sql .= "where default_setting_category = 'switch' ";
|
||||
$sql .= "and default_setting_subcategory = 'call_center' ";
|
||||
$sql .= "and default_setting_name = 'dir' ";
|
||||
$prep_statement = $db->prepare($sql);
|
||||
if ($prep_statement) {
|
||||
$prep_statement->execute();
|
||||
$row = $prep_statement->fetch(PDO::FETCH_ASSOC);
|
||||
if ($row['num_rows'] == 0) {
|
||||
$sql = "insert into v_default_settings ";
|
||||
$sql .= "(";
|
||||
$sql .= "default_setting_uuid, ";
|
||||
$sql .= "default_setting_category, ";
|
||||
$sql .= "default_setting_subcategory, ";
|
||||
$sql .= "default_setting_name, ";
|
||||
$sql .= "default_setting_value, ";
|
||||
$sql .= "default_setting_enabled, ";
|
||||
$sql .= "default_setting_description ";
|
||||
$sql .= ")";
|
||||
$sql .= "values ";
|
||||
$sql .= "(";
|
||||
$sql .= "'".uuid()."', ";
|
||||
$sql .= "'switch', ";
|
||||
$sql .= "'call_center', ";
|
||||
$sql .= "'dir', ";
|
||||
$sql .= "'".$_SESSION['switch']['conf']['dir']."/autoload_configs', ";
|
||||
$sql .= "'true', ";
|
||||
$sql .= "'' ";
|
||||
$sql .= ")";
|
||||
$db->exec(check_sql($sql));
|
||||
unset($sql);
|
||||
}
|
||||
unset($prep_statement, $row);
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
?>
|
||||
1494
app/call_centers/app_languages.php
Normal file
1494
app/call_centers/app_languages.php
Normal file
File diff suppressed because it is too large
Load Diff
38
app/call_centers/app_menu.php
Normal file
38
app/call_centers/app_menu.php
Normal file
@@ -0,0 +1,38 @@
|
||||
<?php
|
||||
|
||||
$apps[$x]['menu'][0]['title']['en-us'] = "Call Center";
|
||||
$apps[$x]['menu'][0]['title']['es-cl'] = "Centro de Llamadas";
|
||||
$apps[$x]['menu'][0]['title']['fr-fr'] = "Centre d'appel";
|
||||
$apps[$x]['menu'][0]['title']['fr-ca'] = "Centre d' appels";
|
||||
$apps[$x]['menu'][0]['title']['pt-pt'] = "Centro de Chamadas";
|
||||
$apps[$x]['menu'][0]['title']['pt-br'] = "Centro de chamadas";
|
||||
$apps[$x]['menu'][0]['title']['pl'] = "Call Center ";
|
||||
$apps[$x]['menu'][0]['title']['sv-se'] = "Call Center";
|
||||
$apps[$x]['menu'][0]['title']['uk'] = "Кол-центр";
|
||||
$apps[$x]['menu'][0]['title']['de-at'] = "Callcenter";
|
||||
$apps[$x]['menu'][0]['uuid'] = "6c072b29-5b6c-49fc-008e-95e24c77de99";
|
||||
$apps[$x]['menu'][0]['parent_uuid'] = "fd29e39c-c936-f5fc-8e2b-611681b266b5";
|
||||
$apps[$x]['menu'][0]['category'] = "internal";
|
||||
$apps[$x]['menu'][0]['path'] = "/app/call_center/call_center_queues.php";
|
||||
$apps[$x]['menu'][0]['groups'][] = "agent";
|
||||
$apps[$x]['menu'][0]['groups'][] = "admin";
|
||||
$apps[$x]['menu'][0]['groups'][] = "superadmin";
|
||||
|
||||
$apps[$x]['menu'][1]['title']['en-us'] = "Agent Status";
|
||||
$apps[$x]['menu'][1]['title']['es-cl'] = "Estado de Agente";
|
||||
$apps[$x]['menu'][1]['title']['fr-fr'] = "État de l'agent";
|
||||
$apps[$x]['menu'][1]['title']['pt-pt'] = "Estado do Agente";
|
||||
$apps[$x]['menu'][1]['title']['pt-br'] = "Estado do agente";
|
||||
$apps[$x]['menu'][1]['title']['pl'] = "Status agenta";
|
||||
$apps[$x]['menu'][1]['title']['sv-se'] = "Agent Status";
|
||||
$apps[$x]['menu'][1]['title']['uk'] = "Статус оператора";
|
||||
$apps[$x]['menu'][1]['title']['de-at'] = "Agenten Status";
|
||||
$apps[$x]['menu'][1]['uuid'] = "597c483a-51a9-f95a-8d54-ea7d87ada2b8";
|
||||
$apps[$x]['menu'][1]['parent_uuid'] = "0438b504-8613-7887-c420-c837ffb20cb1";
|
||||
$apps[$x]['menu'][1]['category'] = "internal";
|
||||
$apps[$x]['menu'][1]['path'] = "/app/call_center/call_center_agent_status.php";
|
||||
$apps[$x]['menu'][1]['groups'][] = "agent_admin";
|
||||
$apps[$x]['menu'][1]['groups'][] = "admin";
|
||||
$apps[$x]['menu'][1]['groups'][] = "superadmin";
|
||||
|
||||
?>
|
||||
95
app/call_centers/call_center_agent_delete.php
Normal file
95
app/call_centers/call_center_agent_delete.php
Normal file
@@ -0,0 +1,95 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2012
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
if (permission_exists('call_center_agent_delete')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
//add multi-lingual support
|
||||
$language = new text;
|
||||
$text = $language->get();
|
||||
|
||||
if (count($_GET)>0) {
|
||||
$id = check_str($_GET["id"]);
|
||||
}
|
||||
|
||||
//get the agent details
|
||||
$sql = "select * from v_call_center_agents ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and call_center_agent_uuid = '$id' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
foreach ($result as &$row) {
|
||||
$agent_name = $row["agent_name"];
|
||||
break; //limit to 1 row
|
||||
}
|
||||
unset ($prep_statement);
|
||||
|
||||
//delete the agent from the freeswitch
|
||||
//setup the event socket connection
|
||||
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
|
||||
//delete the agent over event socket
|
||||
if ($fp) {
|
||||
$cmd = "api callcenter_config agent del ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name'];
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
}
|
||||
|
||||
|
||||
|
||||
//delete the agent from db
|
||||
if (strlen($id)>0) {
|
||||
//tiers table
|
||||
$sql = "delete from v_call_center_tiers ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and agent_name = '$agent_name' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
unset($sql);
|
||||
//agents table
|
||||
$sql = "delete from v_call_center_agents ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and call_center_agent_uuid = '$id' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
unset($sql);
|
||||
}
|
||||
|
||||
//synchronize configuration
|
||||
save_call_center_xml();
|
||||
|
||||
//redirect the browser
|
||||
$_SESSION["message"] = $text['message-delete'];
|
||||
header("Location: call_center_agents.php");
|
||||
return;
|
||||
|
||||
?>
|
||||
607
app/call_centers/call_center_agent_edit.php
Normal file
607
app/call_centers/call_center_agent_edit.php
Normal file
@@ -0,0 +1,607 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2015
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Luis Daniel Lucio Quiroz <dlucio@okay.com.mx>
|
||||
*/
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
if (permission_exists('call_center_agent_add') || permission_exists('call_center_agent_edit')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
//add multi-lingual support
|
||||
$language = new text;
|
||||
$text = $language->get();
|
||||
|
||||
//check for duplicates
|
||||
if ($_GET["check"] == 'duplicate') {
|
||||
//agent id
|
||||
if ($_GET["agent_id"] != '') {
|
||||
$sql = "select ";
|
||||
$sql .= "agent_name ";
|
||||
$sql .= "from ";
|
||||
$sql .= "v_call_center_agents ";
|
||||
$sql .= "where ";
|
||||
$sql .= "agent_id = '".check_str($_GET["agent_id"])."' ";
|
||||
$sql .= "and domain_uuid = '".$domain_uuid."' ";
|
||||
if ($_GET["agent_uuid"] != '') {
|
||||
$sql .= " and call_center_agent_uuid <> '".check_str($_GET["agent_uuid"])."' ";
|
||||
}
|
||||
$prep_statement = $db->prepare($sql);
|
||||
if ($prep_statement) {
|
||||
$prep_statement->execute();
|
||||
$row = $prep_statement->fetch(PDO::FETCH_ASSOC);
|
||||
if ($row['agent_name'] != '') {
|
||||
echo $text['message-duplicate_agent_id'].((if_group("superadmin")) ? ": ".$row["agent_name"] : null);
|
||||
}
|
||||
}
|
||||
unset($prep_statement);
|
||||
}
|
||||
|
||||
exit;
|
||||
}
|
||||
|
||||
//action add or update
|
||||
if (isset($_REQUEST["id"])) {
|
||||
$action = "update";
|
||||
$call_center_agent_uuid = check_str($_REQUEST["id"]);
|
||||
}
|
||||
else {
|
||||
$action = "add";
|
||||
}
|
||||
|
||||
//get http post variables and set them to php variables
|
||||
if (count($_POST) > 0) {
|
||||
$agent_name = check_str($_POST["agent_name"]);
|
||||
$agent_type = check_str($_POST["agent_type"]);
|
||||
$agent_call_timeout = check_str($_POST["agent_call_timeout"]);
|
||||
$agent_id = check_str($_POST["agent_id"]);
|
||||
$agent_password = check_str($_POST["agent_password"]);
|
||||
$agent_contact = check_str($_POST["agent_contact"]);
|
||||
$agent_status = check_str($_POST["agent_status"]);
|
||||
//$agent_logout = check_str($_POST["agent_logout"]);
|
||||
$agent_no_answer_delay_time = check_str($_POST["agent_no_answer_delay_time"]);
|
||||
$agent_max_no_answer = check_str($_POST["agent_max_no_answer"]);
|
||||
$agent_wrap_up_time = check_str($_POST["agent_wrap_up_time"]);
|
||||
$agent_reject_delay_time = check_str($_POST["agent_reject_delay_time"]);
|
||||
$agent_busy_delay_time = check_str($_POST["agent_busy_delay_time"]);
|
||||
}
|
||||
|
||||
if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
|
||||
|
||||
$msg = '';
|
||||
|
||||
if ($action == "update") {
|
||||
$call_center_agent_uuid = check_str($_POST["call_center_agent_uuid"]);
|
||||
}
|
||||
|
||||
//check for all required data
|
||||
//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
|
||||
//if (strlen($agent_name) == 0) { $msg .= $text['message-required'].$text['label-agent_name']."<br>\n"; }
|
||||
//if (strlen($agent_type) == 0) { $msg .= $text['message-required'].$text['label-type']."<br>\n"; }
|
||||
//if (strlen($agent_call_timeout) == 0) { $msg .= $text['message-required'].$text['label-call_timeout']."<br>\n"; }
|
||||
//if (strlen($agent_contact) == 0) { $msg .= $text['message-required'].$text['label-contact']."<br>\n"; }
|
||||
//if (strlen($agent_status) == 0) { $msg .= $text['message-required'].$text['label-status']."<br>\n"; }
|
||||
//if (strlen($agent_logout) == 0) { $msg .= $text['message-required'].$text['label-agent_logout']."<br>\n"; }
|
||||
//if (strlen($agent_no_answer_delay_time) == 0) { $msg .= $text['message-required'].$text['label-no_answer_delay_time']."<br>\n"; }
|
||||
//if (strlen($agent_max_no_answer) == 0) { $msg .= $text['message-required'].$text['label-max_no_answer']."<br>\n"; }
|
||||
//if (strlen($agent_wrap_up_time) == 0) { $msg .= $text['message-required'].$text['label-wrap_up_time']."<br>\n"; }
|
||||
//if (strlen($agent_reject_delay_time) == 0) { $msg .= $text['message-required'].$text['label-reject_delay_time']."<br>\n"; }
|
||||
//if (strlen($agent_busy_delay_time) == 0) { $msg .= $text['message-required'].$text['label-busy_delay_time']."<br>\n"; }
|
||||
if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
|
||||
require_once "resources/header.php";
|
||||
require_once "resources/persist_form_var.php";
|
||||
echo "<div align='center'>\n";
|
||||
echo "<table><tr><td>\n";
|
||||
echo $msg."<br />";
|
||||
echo "</td></tr></table>\n";
|
||||
persistformvar($_POST);
|
||||
echo "</div>\n";
|
||||
require_once "resources/footer.php";
|
||||
return;
|
||||
}
|
||||
|
||||
//get and then set the complete agent_contact with the call_timeout and when necessary confirm
|
||||
//if you change this variable, also change resources/switch.php
|
||||
$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout;
|
||||
if(strstr($agent_contact, '}') === FALSE) {
|
||||
//not found
|
||||
if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
|
||||
//add the call_timeout
|
||||
$tmp_agent_contact = "{call_timeout=".$agent_call_timeout."}".$agent_contact;
|
||||
}
|
||||
else {
|
||||
//add the call_timeout and confirm
|
||||
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
|
||||
$tmp_agent_contact = "{".$tmp_confirm.",call_timeout=".$agent_call_timeout."}".$agent_contact;
|
||||
echo "\n\n".$tmp_agent_contact."\n\n";
|
||||
}
|
||||
}
|
||||
else {
|
||||
//found
|
||||
if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
|
||||
//not found
|
||||
if(stristr($agent_contact, 'call_timeout') === FALSE) {
|
||||
//add the call_timeout
|
||||
$tmp_pos = strrpos($agent_contact, "}");
|
||||
$tmp_first = substr($agent_contact, 0, $tmp_pos);
|
||||
$tmp_last = substr($agent_contact, $tmp_pos);
|
||||
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
|
||||
}
|
||||
else {
|
||||
//the string has the call timeout
|
||||
$tmp_agent_contact = $agent_contact;
|
||||
}
|
||||
}
|
||||
else {
|
||||
//found
|
||||
$tmp_pos = strrpos($agent_contact, "}");
|
||||
$tmp_first = substr($agent_contact, 0, $tmp_pos);
|
||||
$tmp_last = substr($agent_contact, $tmp_pos);
|
||||
if(stristr($agent_contact, 'call_timeout') === FALSE) {
|
||||
//add the call_timeout and confirm
|
||||
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.',call_timeout='.$agent_call_timeout.$tmp_last;
|
||||
}
|
||||
else {
|
||||
//add confirm
|
||||
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.$tmp_last;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
//set the user_status
|
||||
$sql = "update v_users set ";
|
||||
$sql .= "user_status = '".$agent_status."' ";
|
||||
$sql .= "where domain_uuid = '".$domain_uuid."' ";
|
||||
$sql .= "and username = '".$agent_name."' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
|
||||
//add the agent
|
||||
//setup the event socket connection
|
||||
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
|
||||
//add the agent using event socket
|
||||
if ($fp) {
|
||||
//add the agent
|
||||
$cmd = "api callcenter_config agent add ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_type;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
usleep(200);
|
||||
//agent set contact
|
||||
$cmd = "api callcenter_config agent set contact ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$tmp_agent_contact;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
usleep(200);
|
||||
//agent set status
|
||||
$cmd = "api callcenter_config agent set status ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$agent_status."'";
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
usleep(200);
|
||||
//agent set reject_delay_time
|
||||
$cmd = "api callcenter_config agent set reject_delay_time ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_reject_delay_time;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
usleep(200);
|
||||
//agent set busy_delay_time
|
||||
$cmd = "api callcenter_config agent set busy_delay_time ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_busy_delay_time;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
//agent set no_answer_delay_time
|
||||
$cmd = "api callcenter_config agent set no_answer_delay_time ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_no_answer_delay_time;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
//agent set max_no_answer
|
||||
$cmd = "api callcenter_config agent set max_no_answer ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_max_no_answer;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
//agent set wrap_up_time
|
||||
$cmd = "api callcenter_config agent set wrap_up_time ".$agent_name."@".$_SESSION['domains'][$domain_uuid]['domain_name']." ".$agent_wrap_up_time;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
}
|
||||
|
||||
//add or update the database
|
||||
if ($_POST["persistformvar"] != "true") {
|
||||
if ($action == "add") {
|
||||
//add the agent to the database
|
||||
$call_center_agent_uuid = uuid();
|
||||
$sql = "insert into v_call_center_agents ";
|
||||
$sql .= "(";
|
||||
$sql .= "domain_uuid, ";
|
||||
$sql .= "call_center_agent_uuid, ";
|
||||
$sql .= "agent_name, ";
|
||||
$sql .= "agent_type, ";
|
||||
$sql .= "agent_call_timeout, ";
|
||||
$sql .= "agent_id, ";
|
||||
$sql .= "agent_password, ";
|
||||
$sql .= "agent_contact, ";
|
||||
$sql .= "agent_status, ";
|
||||
//$sql .= "agent_logout, ";
|
||||
$sql .= "agent_no_answer_delay_time, ";
|
||||
$sql .= "agent_max_no_answer, ";
|
||||
$sql .= "agent_wrap_up_time, ";
|
||||
$sql .= "agent_reject_delay_time, ";
|
||||
$sql .= "agent_busy_delay_time ";
|
||||
$sql .= ")";
|
||||
$sql .= "values ";
|
||||
$sql .= "(";
|
||||
$sql .= "'$domain_uuid', ";
|
||||
$sql .= "'$call_center_agent_uuid', ";
|
||||
$sql .= "'$agent_name', ";
|
||||
$sql .= "'$agent_type', ";
|
||||
$sql .= "'$agent_call_timeout', ";
|
||||
$sql .= "'$agent_id', ";
|
||||
$sql .= "'$agent_password', ";
|
||||
$sql .= "'$agent_contact', ";
|
||||
$sql .= "'$agent_status', ";
|
||||
//$sql .= "'$agent_logout', ";
|
||||
$sql .= "'$agent_no_answer_delay_time', ";
|
||||
$sql .= "'$agent_max_no_answer', ";
|
||||
$sql .= "'$agent_wrap_up_time', ";
|
||||
$sql .= "'$agent_reject_delay_time', ";
|
||||
$sql .= "'$agent_busy_delay_time' ";
|
||||
$sql .= ")";
|
||||
$db->exec(check_sql($sql));
|
||||
unset($sql);
|
||||
|
||||
//syncrhonize configuration
|
||||
save_call_center_xml();
|
||||
|
||||
$_SESSION["message"] = $text['message-add'];
|
||||
header("Location: call_center_agents.php");
|
||||
return;
|
||||
} //if ($action == "add")
|
||||
|
||||
if ($action == "update") {
|
||||
$sql = "update v_call_center_agents set ";
|
||||
$sql .= "agent_name = '$agent_name', ";
|
||||
$sql .= "agent_type = '$agent_type', ";
|
||||
$sql .= "agent_call_timeout = '$agent_call_timeout', ";
|
||||
$sql .= "agent_id = '$agent_id', ";
|
||||
$sql .= "agent_password = '$agent_password', ";
|
||||
$sql .= "agent_contact = '$agent_contact', ";
|
||||
$sql .= "agent_status = '$agent_status', ";
|
||||
//$sql .= "agent_logout = '$agent_logout', ";
|
||||
$sql .= "agent_no_answer_delay_time = '$agent_no_answer_delay_time', ";
|
||||
$sql .= "agent_max_no_answer = '$agent_max_no_answer', ";
|
||||
$sql .= "agent_wrap_up_time = '$agent_wrap_up_time', ";
|
||||
$sql .= "agent_reject_delay_time = '$agent_reject_delay_time', ";
|
||||
$sql .= "agent_busy_delay_time = '$agent_busy_delay_time' ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid'";
|
||||
$sql .= "and call_center_agent_uuid = '$call_center_agent_uuid'";
|
||||
$db->exec(check_sql($sql));
|
||||
unset($sql);
|
||||
|
||||
//syncrhonize configuration
|
||||
save_call_center_xml();
|
||||
|
||||
$_SESSION["message"] = $text['message-update'];
|
||||
header("Location: call_center_agents.php");
|
||||
return;
|
||||
} //if ($action == "update")
|
||||
} //if ($_POST["persistformvar"] != "true")
|
||||
} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
|
||||
|
||||
//pre-populate the form
|
||||
if (count($_GET)>0 && $_POST["persistformvar"] != "true") {
|
||||
$call_center_agent_uuid = $_GET["id"];
|
||||
$sql = "select * from v_call_center_agents ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and call_center_agent_uuid = '$call_center_agent_uuid' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
foreach ($result as &$row) {
|
||||
$agent_name = $row["agent_name"];
|
||||
$agent_type = $row["agent_type"];
|
||||
$agent_call_timeout = $row["agent_call_timeout"];
|
||||
$agent_id = $row["agent_id"];
|
||||
$agent_password = $row["agent_password"];
|
||||
$agent_contact = $row["agent_contact"];
|
||||
$agent_status = $row["agent_status"];
|
||||
//$agent_logout = $row["agent_logout"];
|
||||
$agent_no_answer_delay_time = $row["agent_no_answer_delay_time"];
|
||||
$agent_max_no_answer = $row["agent_max_no_answer"];
|
||||
$agent_wrap_up_time = $row["agent_wrap_up_time"];
|
||||
$agent_reject_delay_time = $row["agent_reject_delay_time"];
|
||||
$agent_busy_delay_time = $row["agent_busy_delay_time"];
|
||||
break; //limit to 1 row
|
||||
}
|
||||
unset ($prep_statement);
|
||||
}
|
||||
|
||||
//set default values
|
||||
if (strlen($agent_type) == 0) { $agent_type = "callback"; }
|
||||
if (strlen($agent_call_timeout) == 0) { $agent_call_timeout = "15"; }
|
||||
if (strlen($agent_max_no_answer) == 0) { $agent_max_no_answer = "0"; }
|
||||
if (strlen($agent_wrap_up_time) == 0) { $agent_wrap_up_time = "10"; }
|
||||
if (strlen($agent_no_answer_delay_time) == 0) { $agent_no_answer_delay_time = "30"; }
|
||||
if (strlen($agent_reject_delay_time) == 0) { $agent_reject_delay_time = "90"; }
|
||||
if (strlen($agent_busy_delay_time) == 0) { $agent_busy_delay_time = "90"; }
|
||||
|
||||
//show the header
|
||||
require_once "resources/header.php";
|
||||
if ($action == "add") {
|
||||
$document['title'] = $text['title-call_center_agent_add'];
|
||||
}
|
||||
if ($action == "update") {
|
||||
$document['title'] = $text['title-call_center_agent_edit'];
|
||||
}
|
||||
|
||||
//javascript to check for duplicates
|
||||
?>
|
||||
<script language="javascript">
|
||||
function check_duplicates() {
|
||||
//check agent id
|
||||
var agent_id = document.getElementById('agent_id').value;
|
||||
$("#duplicate_agent_id_response").load("call_center_agent_edit.php?check=duplicate&agent_id="+agent_id+"&agent_uuid=<?php echo $call_center_agent_uuid;?>", function() {
|
||||
var duplicate_agent_id = false;
|
||||
if ($("#duplicate_agent_id_response").html() != '') {
|
||||
$('#agent_id').addClass('formfld_highlight_bad');
|
||||
display_message($("#duplicate_agent_id_response").html(), 'negative'<?php if (if_group("superadmin")) { echo ', 3000'; } ?>);
|
||||
duplicate_agent_id = true;
|
||||
}
|
||||
else {
|
||||
$("#duplicate_agent_id_response").html('');
|
||||
$('#agent_id').removeClass('formfld_highlight_bad');
|
||||
duplicate_agent_id = false;
|
||||
}
|
||||
|
||||
if (duplicate_agent_id == false) {
|
||||
document.getElementById('frm').submit();
|
||||
}
|
||||
});
|
||||
}
|
||||
</script>
|
||||
|
||||
<?php
|
||||
//show the content
|
||||
echo "<form method='post' name='frm' id='frm' action='' onsubmit='check_duplicates(); return false;'>\n";
|
||||
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
||||
echo "<tr>\n";
|
||||
if ($action == "add") {
|
||||
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_agent_add']."</b></td>\n";
|
||||
}
|
||||
if ($action == "update") {
|
||||
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_agent_edit']."</b></td>\n";
|
||||
}
|
||||
echo "<td width='70%' align='right'>";
|
||||
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_agents.php'\" value='".$text['button-back']."'>";
|
||||
echo " <input type='submit' class='btn' value='".$text['button-save']."'>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "</table>\n";
|
||||
echo "<br />\n";
|
||||
|
||||
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncellreq' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-agent_name']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
//---- Begin Select List --------------------
|
||||
$sql = "SELECT * FROM v_users ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and user_enabled = 'true' ";
|
||||
$sql .= "order by username asc ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
|
||||
echo "<select id=\"agent_name\" name=\"agent_name\" class='formfld'>\n";
|
||||
echo "<option value=\"\"></option>\n";
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
//$catcount = count($result);
|
||||
foreach($result as $field) {
|
||||
if ($field[username] == $agent_name) {
|
||||
echo "<option value='".$field[username]."' selected='selected'>".$field[username]."</option>\n";
|
||||
}
|
||||
else {
|
||||
echo "<option value='".$field[username]."'>".$field[username]."</option>\n";
|
||||
}
|
||||
}
|
||||
echo "</select>";
|
||||
unset($sql, $result);
|
||||
//---- End Select List --------------------
|
||||
echo "<br />\n";
|
||||
echo $text['description-agent_name']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-type']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='text' name='agent_type' maxlength='255' value=\"$agent_type\" pattern='^(callback|uuid-standby)$'>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-type']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-call_timeout']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='number' name='agent_call_timeout' maxlength='255' min='1' step='1' value='$agent_call_timeout'>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-call_timeout']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-agent_id']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='number' name='agent_id' id='agent_id' maxlength='255' min='1' step='1' value='$agent_id'>\n";
|
||||
echo " <div style='display: none;' id='duplicate_agent_id_response'></div>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-agent_id']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-agent_password']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='password' name='agent_password' autocomplete='off' onmouseover=\"this.type='text';\" onfocus=\"this.type='text';\" onmouseout=\"if (!\$(this).is(':focus')) { this.type='password'; }\" onblur=\"this.type='password';\" maxlength='255' min='1' step='1' value='$agent_password'>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-agent_password']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncellreq' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-contact']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
|
||||
//switch_select_destination(select_type, select_label, select_name, select_value, select_style, action);
|
||||
switch_select_destination("call_center_contact", "", "agent_contact", $agent_contact, "width: 350px;", "");
|
||||
|
||||
echo "<br />\n";
|
||||
echo $text['description-contact']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-status']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <select class='formfld' name='agent_status'>\n";
|
||||
if ($agent_status == "Logged Out") {
|
||||
echo " <option value='Logged Out' SELECTED >".$text['option-logged_out']."</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='Logged Out'>".$text['option-logged_out']."</option>\n";
|
||||
}
|
||||
if ($agent_status == "Available") {
|
||||
echo " <option value='Available' SELECTED >".$text['option-available']."</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='Available'>".$text['option-available']."</option>\n";
|
||||
}
|
||||
if ($agent_status == "Available (On Demand)") {
|
||||
echo " <option value='Available (On Demand)' SELECTED >".$text['option-available_on_demand']."</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='Available (On Demand)'>".$text['option-available_on_demand']."</option>\n";
|
||||
}
|
||||
if ($agent_status == "On Break") {
|
||||
echo " <option value='On Break' SELECTED >".$text['option-on_break']."</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='On Break'>".$text['option-on_break']."</option>\n";
|
||||
}
|
||||
echo " </select>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-status']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-no_answer_delay_time']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='number' name='agent_no_answer_delay_time' maxlength='255' min='1' step='1' value='$agent_no_answer_delay_time'>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-no_answer_delay_time']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-max_no_answer']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='number' name='agent_max_no_answer' maxlength='255' min='0' step='1' value='$agent_max_no_answer'>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-max_no_answer']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-wrap_up_time']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='number' name='agent_wrap_up_time' maxlength='255' min='1' step='1' value='$agent_wrap_up_time'>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-wrap_up_time']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-reject_delay_time']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='number' name='agent_reject_delay_time' maxlength='255' min='1' step='1' value='$agent_reject_delay_time'>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-reject_delay_time']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-busy_delay_time']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='number' name='agent_busy_delay_time' maxlength='255' min='1' step='1' value='$agent_busy_delay_time'>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-busy_delay_time']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
/*
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
||||
echo " ".$text['label-agent_logout']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <input class='formfld' type='text' name='agent_logout' maxlength='255' value='$agent_logout'>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-agent_logout']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
*/
|
||||
|
||||
echo " <tr>\n";
|
||||
echo " <td colspan='2' align='right'>\n";
|
||||
if ($action == "update") {
|
||||
echo " <input type='hidden' name='call_center_agent_uuid' value='$call_center_agent_uuid'>\n";
|
||||
}
|
||||
echo " <br />";
|
||||
echo " <input type='submit' class='btn' value='".$text['button-save']."'>\n";
|
||||
echo " </td>\n";
|
||||
echo " </tr>";
|
||||
echo "</table>";
|
||||
echo "<br><br>";
|
||||
echo "</form>";
|
||||
|
||||
//footer
|
||||
require_once "resources/footer.php";
|
||||
|
||||
?>
|
||||
241
app/call_centers/call_center_agent_status.php
Normal file
241
app/call_centers/call_center_agent_status.php
Normal file
@@ -0,0 +1,241 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2012
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
if (permission_exists('call_center_agent_view')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
//add multi-lingual support
|
||||
$language = new text;
|
||||
$text = $language->get();
|
||||
|
||||
//includes and title
|
||||
require_once "resources/header.php";
|
||||
$document['title'] = $text['title-call_center_agent_status'];
|
||||
require_once "resources/paging.php";
|
||||
|
||||
//setup the event socket connection
|
||||
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
|
||||
|
||||
//get the http post values and set them as php variables
|
||||
if (count($_POST) > 0) {
|
||||
|
||||
//include the dnd php class
|
||||
include PROJECT_PATH."/app/calls/resources/classes/do_not_disturb.php";
|
||||
foreach($_POST['agents'] as $row) {
|
||||
if (strlen($row['agent_status']) > 0) {
|
||||
//agent set status
|
||||
if ($fp) {
|
||||
//set the user_status
|
||||
$sql = "update v_users set ";
|
||||
$sql .= "user_status = '".$row['agent_status']."' ";
|
||||
$sql .= "where domain_uuid = '".$domain_uuid."' ";
|
||||
$sql .= "and username = '".$row['agent_name']."' ";
|
||||
//echo $sql."\n";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
//set the call center status
|
||||
if ($row['agent_status'] == "Do Not Disturb") {
|
||||
//set the default dnd action
|
||||
$dnd_action = "add";
|
||||
//set the call center status to Logged Out
|
||||
$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." 'Logged Out'";
|
||||
}
|
||||
else {
|
||||
$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$row['agent_status']."'";
|
||||
}
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
//echo $cmd."\n";
|
||||
usleep(200);
|
||||
}
|
||||
|
||||
//loop through the list of assigned extensions
|
||||
//foreach ($_SESSION['user']['extension'] as &$sub_row) {
|
||||
// //update dnd
|
||||
// $dnd = new do_not_disturb;
|
||||
// //$dnd->debug = false;
|
||||
// $dnd->domain_uuid = $domain_uuid;
|
||||
// $dnd->domain_name = $_SESSION['domain_name'];
|
||||
// $dnd->extension = $sub_row["user"];
|
||||
// if ($row['status'] == "Do Not Disturb") {
|
||||
// $dnd->enabled = "true";
|
||||
// }
|
||||
// else {
|
||||
// $dnd->enabled = "false";
|
||||
// }
|
||||
// $dnd->set();
|
||||
// unset($dnd);
|
||||
//}
|
||||
//unset ($prep_statement);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
//get the agents from the database
|
||||
$sql = "select * from v_call_center_agents ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$agents = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
|
||||
//get the agent list from event socket
|
||||
$switch_cmd = 'callcenter_config agent list';
|
||||
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
|
||||
$call_center_agents = csv_to_named_array($event_socket_str, '|');
|
||||
//echo "<pre>\n";
|
||||
//print_r($call_center_agents);
|
||||
//echo "</pre>\n";
|
||||
|
||||
//get the agent status from mod_callcenter and update the agent status in the agents array
|
||||
$x = 0;
|
||||
foreach ($agents as $row) {
|
||||
//add the domain name
|
||||
$domain_name = $_SESSION['domains'][$row['domain_uuid']]['domain_name'];
|
||||
$agents[$x]['domain_name'] = $domain_name;
|
||||
//update the agent status
|
||||
foreach ($call_center_agents as $r) {
|
||||
if ($r['name'] == $row[agent_name].'@'.$domain_name) {
|
||||
$agents[$x]['agent_status'] = $r['status'];
|
||||
}
|
||||
}
|
||||
//increment x
|
||||
$x++;
|
||||
|
||||
}
|
||||
//echo "<pre>\n";
|
||||
//print_r($agents);
|
||||
//echo "</pre>\n";
|
||||
|
||||
//set the status on the user_array by using the extension as the key
|
||||
//foreach ($call_center_agents as $row) {
|
||||
// if (count($_SESSION['domains']) == 1) {
|
||||
// //get the extension status from the call center agent list
|
||||
// preg_match('/user\/(\d{2,7})/', $row['contact'], $matches);
|
||||
// $extension = $matches[1];
|
||||
// $user_array[$extension]['username'] = $tmp[0];
|
||||
// if ($user_array[$extension]['user_status'] != "Do Not Disturb") {
|
||||
// $user_array[$extension]['user_status'] = $row['status'];
|
||||
// }
|
||||
// } else {
|
||||
// $tmp = explode('@',$row["name"]);
|
||||
// if ($tmp[1] == $_SESSION['domain_name']) {
|
||||
// //get the extension status from the call center agent list
|
||||
// preg_match('/user\/(\d{2,7})/', $row['contact'], $matches);
|
||||
// $extension = $matches[1];
|
||||
// $user_array[$extension]['username'] = $tmp[0];
|
||||
// if ($user_array[$extension]['user_status'] != "Do Not Disturb") {
|
||||
// $user_array[$extension]['user_status'] = $row['status'];
|
||||
// }
|
||||
// }
|
||||
// }
|
||||
//}
|
||||
|
||||
//show the content
|
||||
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_agent_status']."</b></td>\n";
|
||||
echo "<td width='50%' align='right'>\n";
|
||||
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
|
||||
echo " <input type='button' class='btn' name='' alt='".$text['button-refresh']."' onclick=\"window.location='call_center_agent_status.php'\" value='".$text['button-refresh']."'>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td align='left' colspan='2'>\n";
|
||||
echo $text['description-call_center_agent_status']."<br /><br />\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "</tr></table>\n";
|
||||
|
||||
$c = 0;
|
||||
$row_style["0"] = "row_style0";
|
||||
$row_style["1"] = "row_style1";
|
||||
|
||||
echo "<form method='post' name='frm' action=''>\n";
|
||||
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<th>".$text['label-agent']."</th>\n";
|
||||
echo "<th>".$text['label-status']."</th>\n";
|
||||
echo "<th>".$text['label-options']."</th>\n";
|
||||
echo "<tr>\n";
|
||||
$x = 0;
|
||||
foreach($agents as $row) {
|
||||
$str = '';
|
||||
$str .= "<tr >\n";
|
||||
$str .= " <td valign='middle' class='".$row_style[$c]."'>".$row['agent_name']." </td>\n";
|
||||
$str .= " <td valign='middle' class='".$row_style[$c]."'>".$row['agent_status']." </td>\n";
|
||||
$str .= " <td valign='middle' class='".$row_style[$c]."'>";
|
||||
$str .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$row['agent_name']."'>\n";
|
||||
$str .= " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_name' value='".$row['call_center_agent_uuid']."'>\n";
|
||||
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'><label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>\n";
|
||||
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'><label for='agent_".$x."_status_available'>".$text['option-available']."</label>\n";
|
||||
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'><label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>\n";
|
||||
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'><label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label>\n";
|
||||
//$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>".$text['option-do_not_disturb']."</label>\n";
|
||||
$str .= " </td>\n";
|
||||
$str .= "</tr>\n";
|
||||
if (count($_SESSION['domains']) > 1) {
|
||||
if ($row['domain_name'] == $_SESSION['domain_name']) {
|
||||
echo $str;
|
||||
if ($c==0) { $c=1; } else { $c=0; }
|
||||
}
|
||||
}
|
||||
else {
|
||||
echo $str;
|
||||
if ($c==0) { $c=1; } else { $c=0; }
|
||||
}
|
||||
$x++;
|
||||
} //end foreach
|
||||
unset($sql, $result, $row_count);
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td colspan='11' align='left'>\n";
|
||||
echo " <table width='100%' cellpadding='0' cellspacing='0'>\n";
|
||||
echo " <tr>\n";
|
||||
echo " <td width='33.3%' nowrap> </td>\n";
|
||||
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
|
||||
echo " <td width='33.3%' align='right'>\n";
|
||||
echo " <br />\n";
|
||||
echo " <input type='submit' name='submit' class='btn' value='".$text['button-update_status']."'>\n";
|
||||
echo " </td>\n";
|
||||
echo " </tr>\n";
|
||||
echo " </table>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "</table>";
|
||||
echo "<br><br>";
|
||||
echo "</form>\n";
|
||||
|
||||
//show the footer
|
||||
require_once "resources/footer.php";
|
||||
|
||||
?>
|
||||
204
app/call_centers/call_center_agents.php
Normal file
204
app/call_centers/call_center_agents.php
Normal file
@@ -0,0 +1,204 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2012
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
if (permission_exists('call_center_agent_view')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
//add multi-lingual support
|
||||
$language = new text;
|
||||
$text = $language->get();
|
||||
|
||||
//includes and title
|
||||
require_once "resources/header.php";
|
||||
$document['title'] = $text['title-call_center_agents'];
|
||||
require_once "resources/paging.php";
|
||||
|
||||
//get http values and set them to php variables
|
||||
$order_by = $_GET["order_by"];
|
||||
$order = $_GET["order"];
|
||||
|
||||
//show content
|
||||
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_agents']."</b></td>\n";
|
||||
echo "<td width='50%' align='right'>\n";
|
||||
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
|
||||
echo " <input type='button' class='btn' name='' alt='".$text['button-status']."' onclick=\"window.location='call_center_agent_status.php'\" value='".$text['button-status']."'>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td align='left' colspan='2'>\n";
|
||||
echo $text['description-call_center_agents']."<br /><br />\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "</tr></table>\n";
|
||||
|
||||
$sql = "select * from v_call_center_agents ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
if (strlen($order_by) == 0) {
|
||||
$order_by = 'agent_name';
|
||||
$order = 'asc';
|
||||
}
|
||||
else {
|
||||
$sql .= "order by $order_by $order ";
|
||||
}
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
$num_rows = count($result);
|
||||
unset ($prep_statement, $result, $sql);
|
||||
$rows_per_page = 100;
|
||||
$param = "";
|
||||
$page = $_GET['page'];
|
||||
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
|
||||
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
|
||||
$offset = $rows_per_page * $page;
|
||||
|
||||
$sql = "select * from v_call_center_agents ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
if (strlen($order_by) == 0) {
|
||||
$order_by = 'agent_name';
|
||||
$order = 'asc';
|
||||
}
|
||||
else {
|
||||
$sql .= "order by $order_by $order ";
|
||||
}
|
||||
$sql .= " limit $rows_per_page offset $offset ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
$result_count = count($result);
|
||||
unset ($prep_statement, $sql);
|
||||
|
||||
|
||||
$c = 0;
|
||||
$row_style["0"] = "row_style0";
|
||||
$row_style["1"] = "row_style1";
|
||||
|
||||
echo "<table class='tr_hover' width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
||||
echo "<tr>\n";
|
||||
//echo th_order_by('domain_uuid', 'domain_uuid', $order_by, $order);
|
||||
echo th_order_by('agent_name', $text['label-agent_name'], $order_by, $order);
|
||||
echo th_order_by('agent_id', $text['label-agent_id'], $order_by, $order);
|
||||
echo th_order_by('agent_type', $text['label-type'], $order_by, $order);
|
||||
echo th_order_by('agent_call_timeout', $text['label-call_timeout'], $order_by, $order);
|
||||
echo th_order_by('agent_contact', $text['label-contact'], $order_by, $order);
|
||||
echo th_order_by('agent_max_no_answer', $text['label-max_no_answer'], $order_by, $order);
|
||||
echo th_order_by('agent_status', $text['label-default_status'], $order_by, $order);
|
||||
//echo th_order_by('agent_wrap_up_time', $text['label-wrap_up_time'], $order_by, $order);
|
||||
//echo th_order_by('agent_reject_delay_time', $text['label-reject_delay_time'], $order_by, $order);
|
||||
//echo th_order_by('agent_busy_delay_time', $text['label-busy_delay_time'], $order_by, $order);
|
||||
echo "<td class='list_control_icons'>";
|
||||
if (permission_exists('call_center_agent_add')) {
|
||||
echo "<a href='call_center_agent_edit.php' alt='".$text['button-add']."'>".$v_link_label_add."</a>";
|
||||
}
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
if ($result_count == 0) { //no results
|
||||
}
|
||||
else { //received results
|
||||
foreach($result as $row) {
|
||||
$tr_link = (permission_exists('call_center_agent_edit')) ? "href='call_center_agent_edit.php?id=".$row['call_center_agent_uuid']."'" : null;
|
||||
echo "<tr ".$tr_link.">\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[domain_uuid]."</td>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>";
|
||||
if (permission_exists('call_center_agent_edit')) {
|
||||
echo "<a href='call_center_agent_edit.php?id=".$row['call_center_agent_uuid']."'>".$row['agent_name']."</a>";
|
||||
}
|
||||
else {
|
||||
echo $row['agent_name'];
|
||||
}
|
||||
echo " </td>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>".$row['agent_id']." </td>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>".$row['agent_type']." </td>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>".$row['agent_call_timeout']." </td>\n";
|
||||
$agent_contact = $row['agent_contact'];
|
||||
// parse out gateway uuid
|
||||
$bridge_statement = explode('/', $row['agent_contact']);
|
||||
if ($bridge_statement[0] == 'sofia' && $bridge_statement[1] == 'gateway' && is_uuid($bridge_statement[2])) {
|
||||
// retrieve gateway name from db
|
||||
$sql = "select gateway from v_gateways where gateway_uuid = '".$bridge_statement[2]."' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
if (count($result) > 0) {
|
||||
$gateway_name = $result[0]['gateway'];
|
||||
$agent_contact = str_replace($bridge_statement[2], $gateway_name, $agent_contact);
|
||||
}
|
||||
unset ($prep_statement, $sql, $bridge_statement);
|
||||
}
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>".$agent_contact." </td>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>".$row['agent_max_no_answer']." </td>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>".$row['agent_status']." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_wrap_up_time]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_reject_delay_time]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_busy_delay_time]." </td>\n";
|
||||
echo " <td class='list_control_icons'>\n";
|
||||
if (permission_exists('call_center_agent_edit')) {
|
||||
echo "<a href='call_center_agent_edit.php?id=".$row['call_center_agent_uuid']."' alt='".$text['button-edit']."'>".$v_link_label_edit."</a>";
|
||||
}
|
||||
if (permission_exists('call_center_agent_delete')) {
|
||||
echo "<a href='call_center_agent_delete.php?id=".$row['call_center_agent_uuid']."' alt='".$text['button-delete']."' onclick=\"return confirm('".$text['confirm-delete']."')\">".$v_link_label_delete."</a>";
|
||||
}
|
||||
//echo " <input type='button' class='btn' name='' alt='edit' onclick=\"window.location='call_center_agent_edit.php?id=".$row[call_center_agent_uuid]."'\" value='e'>\n";
|
||||
//echo " <input type='button' class='btn' name='' alt='delete' onclick=\"if (confirm('Are you sure you want to delete this?')) { window.location='call_center_agent_delete.php?id=".$row[call_center_agent_uuid]."' }\" value='x'>\n";
|
||||
echo " </td>\n";
|
||||
echo "</tr>\n";
|
||||
if ($c==0) { $c=1; } else { $c=0; }
|
||||
} //end foreach
|
||||
unset($sql, $result, $row_count);
|
||||
} //end if results
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td colspan='11' align='left'>\n";
|
||||
echo " <table width='100%' cellpadding='0' cellspacing='0'>\n";
|
||||
echo " <tr>\n";
|
||||
echo " <td width='33.3%' nowrap> </td>\n";
|
||||
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
|
||||
echo " <td class='list_control_icons'>";
|
||||
if (permission_exists('call_center_agent_add')) {
|
||||
echo "<a href='call_center_agent_edit.php' alt='".$text['button-add']."'>".$v_link_label_add."</a>";
|
||||
}
|
||||
echo " </td>\n";
|
||||
echo " </tr>\n";
|
||||
echo " </table>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "</table>";
|
||||
echo "<br><br>";
|
||||
|
||||
//show the footer
|
||||
require_once "resources/footer.php";
|
||||
?>
|
||||
102
app/call_centers/call_center_queue_delete.php
Normal file
102
app/call_centers/call_center_queue_delete.php
Normal file
@@ -0,0 +1,102 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2012
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
if (permission_exists('call_center_queue_delete')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
//add multi-lingual support
|
||||
$language = new text;
|
||||
$text = $language->get();
|
||||
|
||||
//get the id
|
||||
if (count($_GET) > 0) {
|
||||
$id = check_str($_GET["id"]);
|
||||
}
|
||||
|
||||
if (strlen($id) > 0) {
|
||||
|
||||
//get the dialplan uuid
|
||||
$sql = "select * from v_call_center_queues ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and call_center_queue_uuid = '$id' ";
|
||||
$prep_statement = $db->prepare($sql);
|
||||
$prep_statement->execute();
|
||||
while($row = $prep_statement->fetch(PDO::FETCH_ASSOC)) {
|
||||
$queue_name = $row['queue_name'];
|
||||
$dialplan_uuid = $row['dialplan_uuid'];
|
||||
}
|
||||
|
||||
//delete the tier from the database
|
||||
$sql = "delete from v_call_center_tiers ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and queue_name = '$queue_name' ";
|
||||
$db->query($sql);
|
||||
unset($sql);
|
||||
|
||||
//delete the call center queue
|
||||
$sql = "delete from v_call_center_queues ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and dialplan_uuid = '$dialplan_uuid' ";
|
||||
$db->query($sql);
|
||||
unset($sql);
|
||||
|
||||
//delete the dialplan entry
|
||||
$sql = "delete from v_dialplans ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and dialplan_uuid = '$dialplan_uuid' ";
|
||||
$db->query($sql);
|
||||
unset($sql);
|
||||
|
||||
//delete the dialplan details
|
||||
$sql = "delete from v_dialplan_details ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and dialplan_uuid = '$dialplan_uuid' ";
|
||||
$db->query($sql);
|
||||
unset($sql);
|
||||
|
||||
//clear the cache
|
||||
$cache = new cache;
|
||||
$cache->delete("memcache delete dialplan:".$_SESSION["context"]);
|
||||
|
||||
//synchronize configuration
|
||||
save_dialplan_xml();
|
||||
|
||||
//apply settings reminder
|
||||
$_SESSION["reload_xml"] = true;
|
||||
}
|
||||
|
||||
//redirect the browser
|
||||
$_SESSION["message"] = $text['message-delete'];
|
||||
header("Location: call_center_queues.php");
|
||||
return;
|
||||
?>
|
||||
1004
app/call_centers/call_center_queue_edit.php
Normal file
1004
app/call_centers/call_center_queue_edit.php
Normal file
File diff suppressed because it is too large
Load Diff
206
app/call_centers/call_center_queues.php
Normal file
206
app/call_centers/call_center_queues.php
Normal file
@@ -0,0 +1,206 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2012
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
if (permission_exists('call_center_queue_view')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
//add multi-lingual support
|
||||
$language = new text;
|
||||
$text = $language->get();
|
||||
|
||||
//includes and title
|
||||
require_once "resources/header.php";
|
||||
$document['title'] = $text['title-call_center_queues'];
|
||||
require_once "resources/paging.php";
|
||||
|
||||
//get http variables and set as php variables
|
||||
$order_by = $_GET["order_by"];
|
||||
$order = $_GET["order"];
|
||||
|
||||
//show the content
|
||||
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_queues']."</b></td>\n";
|
||||
echo "<td width='50%' align='right'>\n";
|
||||
echo " <input type='button' class='btn' value='".$text['button-agents']."' alt='".$text['button-agents']."' onclick=\"window.location='call_center_agents.php'\">\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td align='left' colspan='2'>\n";
|
||||
echo $text['description-call_center_queues']."<br /><br />\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "</tr></table>\n";
|
||||
|
||||
//get total call center queues count from the database
|
||||
$sql = "select count(*) as num_rows from v_call_center_queues where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
$prep_statement = $db->prepare($sql);
|
||||
if ($prep_statement) {
|
||||
$prep_statement->execute();
|
||||
$row = $prep_statement->fetch(PDO::FETCH_ASSOC);
|
||||
$total_call_center_queues = $row['num_rows'];
|
||||
}
|
||||
unset($prep_statement, $row);
|
||||
|
||||
//prepare to page the results (reuse $sql from above)
|
||||
if (strlen($order_by) == 0) {
|
||||
$order_by = 'queue_name';
|
||||
$order = 'asc';
|
||||
}
|
||||
else {
|
||||
$sql .= "order by $order_by $order ";
|
||||
}
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
$num_rows = count($result);
|
||||
unset ($prep_statement, $result, $sql);
|
||||
|
||||
$rows_per_page = 100;
|
||||
$param = "";
|
||||
$page = $_GET['page'];
|
||||
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
|
||||
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
|
||||
$offset = $rows_per_page * $page;
|
||||
|
||||
$sql = "select * from v_call_center_queues ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
if (strlen($order_by) == 0) {
|
||||
$order_by = 'queue_name';
|
||||
$order = 'asc';
|
||||
}
|
||||
else {
|
||||
$sql .= "order by $order_by $order ";
|
||||
}
|
||||
$sql .= " limit $rows_per_page offset $offset ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
$result_count = count($result);
|
||||
unset ($prep_statement, $sql);
|
||||
|
||||
$c = 0;
|
||||
$row_style["0"] = "row_style0";
|
||||
$row_style["1"] = "row_style1";
|
||||
|
||||
echo "<table class='tr_hover' width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo th_order_by('queue_name', $text['label-queue_name'], $order_by, $order);
|
||||
echo th_order_by('queue_extension', $text['label-extension'], $order_by, $order);
|
||||
echo th_order_by('queue_strategy', $text['label-strategy'], $order_by, $order);
|
||||
//echo th_order_by('queue_moh_sound', $text['label-music_on_hold'], $order_by, $order);
|
||||
//echo th_order_by('queue_record_template', $text['label-record_template'], $order_by, $order);
|
||||
//echo th_order_by('queue_time_base_score', $text['label-time_base_score'], $order_by, $order);
|
||||
//echo th_order_by('queue_max_wait_time', $text['label-max_wait_time'], $order_by, $order);
|
||||
//echo th_order_by('queue_max_wait_time_with_no_agent', $text['label-max_wait_time_with_no_agent'], $order_by, $order);
|
||||
echo th_order_by('queue_tier_rules_apply', $text['label-tier_rules_apply'], $order_by, $order);
|
||||
//echo th_order_by('queue_tier_rule_wait_second', $text['label-tier_rule_wait_second'], $order_by, $order);
|
||||
//echo th_order_by('queue_tier_rule_no_agent_no_wait', $text['label-tier_rule_no_agent_no_wait'], $order_by, $order);
|
||||
//echo th_order_by('queue_discard_abandoned_after', $text['label-discard_abandoned_after'], $order_by, $order);
|
||||
//echo th_order_by('queue_abandoned_resume_allowed', $text['label-abandoned_resume_allowed'], $order_by, $order);
|
||||
//echo th_order_by('queue_tier_rule_wait_multiply_level', $text['label-tier_rule_wait_multiply_level'], $order_by, $order);
|
||||
echo th_order_by('queue_description', $text['label-description'], $order_by, $order);
|
||||
echo "<td class='list_control_icons'>";
|
||||
if (permission_exists('call_center_queue_add')) {
|
||||
if ($_SESSION['limit']['call_center_queues']['numeric'] == '' || ($_SESSION['limit']['call_center_queues']['numeric'] != '' && $total_call_center_queues < $_SESSION['limit']['call_center_queues']['numeric'])) {
|
||||
echo "<a href='call_center_queue_edit.php' alt='".$text['button-add']."'>".$v_link_label_add."</a>";
|
||||
}
|
||||
}
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
if ($result_count > 0) {
|
||||
foreach($result as $row) {
|
||||
$tr_link = (permission_exists('call_center_queue_edit')) ? "href='call_center_queue_edit.php?id=".$row[call_center_queue_uuid]."'" : null;
|
||||
echo "<tr ".$tr_link.">\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>";
|
||||
if (permission_exists('call_center_queue_edit')) {
|
||||
echo "<a href='call_center_queue_edit.php?id=".$row[call_center_queue_uuid]."'>".$row[queue_name]."</a>";
|
||||
}
|
||||
else {
|
||||
echo $row[queue_name];
|
||||
}
|
||||
echo " </td>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_extension]." </td>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_strategy]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_moh_sound]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_record_template]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_time_base_score]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_max_wait_time]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_max_wait_time_with_no_agent]." </td>\n";
|
||||
echo " <td valign='top' class='".$row_style[$c]."'>".ucwords($row[queue_tier_rules_apply])." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_tier_rule_wait_second]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_tier_rule_no_agent_no_wait]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_discard_abandoned_after]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_abandoned_resume_allowed]." </td>\n";
|
||||
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_tier_rule_wait_multiply_level]." </td>\n";
|
||||
echo " <td valign='top' class='row_stylebg'>".$row[queue_description]." </td>\n";
|
||||
echo " <td class='list_control_icons'>";
|
||||
if (permission_exists('call_center_queue_edit')) {
|
||||
echo "<a href='call_center_queue_edit.php?id=".$row[call_center_queue_uuid]."' alt='".$text['button-edit']."'>$v_link_label_edit</a>";
|
||||
}
|
||||
if (permission_exists('call_center_queue_delete')) {
|
||||
echo "<a href='call_center_queue_delete.php?id=".$row[call_center_queue_uuid]."' alt='".$text['button-delete']."' onclick=\"return confirm('".$text['confirm-delete']."')\">$v_link_label_delete</a>";
|
||||
}
|
||||
echo " </td>\n";
|
||||
echo "</tr>\n";
|
||||
if ($c==0) { $c=1; } else { $c=0; }
|
||||
} //end foreach
|
||||
unset($sql, $result, $row_count);
|
||||
} //end if results
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td colspan='17' align='left'>\n";
|
||||
echo " <table width='100%' cellpadding='0' cellspacing='0'>\n";
|
||||
echo " <tr>\n";
|
||||
echo " <td width='33.3%' nowrap> </td>\n";
|
||||
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
|
||||
echo " <td class='list_control_icons'>";
|
||||
if (permission_exists('call_center_queue_add')) {
|
||||
if ($_SESSION['limit']['call_center_queues']['numeric'] == '' || ($_SESSION['limit']['call_center_queues']['numeric'] != '' && $total_call_center_queues < $_SESSION['limit']['call_center_queues']['numeric'])) {
|
||||
echo "<a href='call_center_queue_edit.php' alt='".$text['button-add']."'>".$v_link_label_add."</a>";
|
||||
}
|
||||
}
|
||||
echo " </td>\n";
|
||||
echo " </tr>\n";
|
||||
echo " </table>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "</table>";
|
||||
echo "<br><br>";
|
||||
|
||||
|
||||
//show the footer
|
||||
require_once "resources/footer.php";
|
||||
?>
|
||||
394
app/call_centers/call_center_tier_edit.php
Normal file
394
app/call_centers/call_center_tier_edit.php
Normal file
@@ -0,0 +1,394 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2012
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
if (permission_exists('call_center_tier_add') || permission_exists('call_center_tier_edit')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
//add multi-lingual support
|
||||
$language = new text;
|
||||
$text = $language->get();
|
||||
|
||||
//set tier uuid
|
||||
$call_center_tier_uuid = check_str($_REQUEST["id"]);
|
||||
|
||||
//get http post variables and set them to php variables
|
||||
if (count($_POST)>0) {
|
||||
$agent_name = check_str($_POST["agent_name"]);
|
||||
$queue_name = check_str($_POST["queue_name"]);
|
||||
$tier_level = check_str($_POST["tier_level"]);
|
||||
$tier_position = check_str($_POST["tier_position"]);
|
||||
}
|
||||
|
||||
if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
|
||||
|
||||
$msg = '';
|
||||
$call_center_tier_uuid = check_str($_POST["call_center_tier_uuid"]);
|
||||
|
||||
//check for all required data
|
||||
//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
|
||||
//if (strlen($agent_name) == 0) { $msg .= $text['message-required'].$text['label-agent_name']."<br>\n"; }
|
||||
//if (strlen($queue_name) == 0) { $msg .= $text['message-required'].$text['label-queue_name']."<br>\n"; }
|
||||
//if (strlen($tier_level) == 0) { $msg .= $text['message-required'].$text['label-tier_level']."<br>\n"; }
|
||||
//if (strlen($tier_position) == 0) { $msg .= $text['message-required'].$text['label-tier_position']."<br>\n"; }
|
||||
if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
|
||||
require_once "resources/header.php";
|
||||
require_once "resources/persist_form_var.php";
|
||||
echo "<div align='center'>\n";
|
||||
echo "<table><tr><td>\n";
|
||||
echo $msg."<br />";
|
||||
echo "</td></tr></table>\n";
|
||||
persistformvar($_POST);
|
||||
echo "</div>\n";
|
||||
require_once "resources/footer.php";
|
||||
return;
|
||||
}
|
||||
|
||||
//add the agent
|
||||
//setup the event socket connection
|
||||
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
|
||||
//add the agent using event socket
|
||||
if ($fp) {
|
||||
//get the domain using the $domain_uuid
|
||||
$tmp_domain = $_SESSION['domains'][$domain_uuid]['domain_name'];
|
||||
//syntax
|
||||
//callcenter_config tier add [queue_name] [agent_name] [level] [position]
|
||||
//callcenter_config tier set state [queue_name] [agent_name] [state]
|
||||
//callcenter_config tier set level [queue_name] [agent_name] [level]
|
||||
//callcenter_config tier set position [queue_name] [agent_name] [position]
|
||||
//add the agent
|
||||
$cmd = "api callcenter_config tier add ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level." ".$tier_position;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
usleep(200);
|
||||
//agent set level
|
||||
$cmd = "api callcenter_config tier set level ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
usleep(200);
|
||||
//agent set position
|
||||
$cmd = "api callcenter_config tier set position ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_position;
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
usleep(200);
|
||||
}
|
||||
|
||||
//update the database
|
||||
$sql = "update v_call_center_tiers set ";
|
||||
$sql .= "domain_uuid = '$domain_uuid', ";
|
||||
$sql .= "agent_name = '$agent_name', ";
|
||||
$sql .= "queue_name = '$queue_name', ";
|
||||
$sql .= "tier_level = '$tier_level', ";
|
||||
$sql .= "tier_position = '$tier_position' ";
|
||||
$sql .= "where call_center_tier_uuid = '$call_center_tier_uuid'";
|
||||
$db->exec(check_sql($sql));
|
||||
unset($sql);
|
||||
|
||||
//syncrhonize configuration
|
||||
save_call_center_xml();
|
||||
|
||||
//look up queue uuid by queue name (ugh)
|
||||
$sql = "select call_center_queue_uuid from v_call_center_queues where queue_name = '".$queue_name."'";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
foreach ($result as &$row) {
|
||||
$queue_uuid = $row["call_center_queue_uuid"];
|
||||
break;
|
||||
}
|
||||
unset($prep_statement);
|
||||
|
||||
$_SESSION["message"] = $text['message-update'];
|
||||
header("Location: call_center_queue_edit.php?id=".$queue_uuid);
|
||||
return;
|
||||
|
||||
} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
|
||||
|
||||
//pre-populate the form
|
||||
if (count($_GET)>0 && $_POST["persistformvar"] != "true") {
|
||||
$sql = "select * from v_call_center_tiers ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and call_center_tier_uuid = '$call_center_tier_uuid' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
foreach ($result as &$row) {
|
||||
$agent_name = $row["agent_name"];
|
||||
$queue_name = $row["queue_name"];
|
||||
$tier_level = $row["tier_level"];
|
||||
$tier_position = $row["tier_position"];
|
||||
break; //limit to 1 row
|
||||
}
|
||||
unset ($prep_statement);
|
||||
}
|
||||
|
||||
|
||||
//show the header
|
||||
require_once "resources/header.php";
|
||||
$document['title'] = $text['title-call_center_tier_edit'];
|
||||
|
||||
//show the content
|
||||
echo "<form method='post' name='frm' action=''>\n";
|
||||
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_tier_edit']."</b></td>\n";
|
||||
echo "<td width='70%' align='right'>";
|
||||
echo " <input type='button' class='btn' alt='".$text['button-back']."' onclick='history.back();' value='".$text['button-back']."'>";
|
||||
echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "<tr>\n";
|
||||
echo "<td align='left' colspan='2'>\n";
|
||||
echo $text['description-call_center_tiers']."<br /><br />\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||||
echo " ".$text['label-agent_name']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
|
||||
//---- Begin Select List --------------------
|
||||
$sql = "SELECT * FROM v_users ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "and user_enabled = 'true' ";
|
||||
$sql .= "order by username asc ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
|
||||
echo "<select id=\"agent_name\" name=\"agent_name\" class='formfld'>\n";
|
||||
echo "<option value=\"\"></option>\n";
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
//$catcount = count($result);
|
||||
foreach($result as $field) {
|
||||
if ($field[username] == $agent_name) {
|
||||
echo "<option value='".$field['username']."' selected='selected'>".$field['username']."</option>\n";
|
||||
}
|
||||
else {
|
||||
echo "<option value='".$field['username']."'>".$field['username']."</option>\n";
|
||||
}
|
||||
}
|
||||
echo "</select>";
|
||||
unset($sql, $result);
|
||||
//---- End Select List --------------------
|
||||
|
||||
echo "<br />\n";
|
||||
echo $text['description-agent']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||||
echo " ".$text['label-queue_name']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
|
||||
//---- Begin Select List --------------------
|
||||
$sql = "SELECT * FROM v_call_center_queues ";
|
||||
$sql .= "where domain_uuid = '$domain_uuid' ";
|
||||
$sql .= "order by queue_name asc ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
|
||||
echo "<select id=\"queue_name\" name=\"queue_name\" class='formfld'>\n";
|
||||
echo "<option value=\"\"></option>\n";
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
//$catcount = count($result);
|
||||
foreach($result as $field) {
|
||||
if ($field[queue_name] == $queue_name) {
|
||||
echo "<option value='".$field['queue_name']."' selected='selected'>".$field['queue_name']."</option>\n";
|
||||
}
|
||||
else {
|
||||
echo "<option value='".$field['queue_name']."'>".$field['queue_name']."</option>\n";
|
||||
}
|
||||
}
|
||||
echo "</select>";
|
||||
unset($sql, $result);
|
||||
//---- End Select List --------------------
|
||||
|
||||
echo "<br />\n";
|
||||
echo $text['description-options']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||||
echo " ".$text['label-tier_level']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <select class='formfld' name='tier_level'>\n";
|
||||
//echo " <option value=''></option>\n";
|
||||
|
||||
if ($tier_level == "0") {
|
||||
echo " <option value='0' selected='selected' >0</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='0'>0</option>\n";
|
||||
}
|
||||
|
||||
if ($tier_level == "1") {
|
||||
echo " <option value='1' selected='selected' >1</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='1'>1</option>\n";
|
||||
}
|
||||
if ($tier_level == "2") {
|
||||
echo " <option value='2' selected='selected' >2</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='2'>2</option>\n";
|
||||
}
|
||||
if ($tier_level == "3") {
|
||||
echo " <option value='3' selected='selected' >3</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='3'>3</option>\n";
|
||||
}
|
||||
if ($tier_level == "4") {
|
||||
echo " <option value='4' selected='selected' >4</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='4'>4</option>\n";
|
||||
}
|
||||
if ($tier_level == "5") {
|
||||
echo " <option value='5' selected='selected' >5</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='5'>5</option>\n";
|
||||
}
|
||||
if ($tier_level == "6") {
|
||||
echo " <option value='6' selected='selected' >6</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='6'>6</option>\n";
|
||||
}
|
||||
if ($tier_level == "7") {
|
||||
echo " <option value='7' selected='selected' >7</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='7'>7</option>\n";
|
||||
}
|
||||
if ($tier_level == "8") {
|
||||
echo " <option value='8' selected='selected' >8</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='8'>8</option>\n";
|
||||
}
|
||||
if ($tier_level == "9") {
|
||||
echo " <option value='9' selected='selected' >9</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='9'>9</option>\n";
|
||||
}
|
||||
echo " </select>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-tier_level']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo "<tr>\n";
|
||||
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||||
echo " ".$text['label-tier_position']."\n";
|
||||
echo "</td>\n";
|
||||
echo "<td class='vtable' align='left'>\n";
|
||||
echo " <select class='formfld' name='tier_position'>\n";
|
||||
//echo " <option value=''></option>\n";
|
||||
if ($tier_position == "1") {
|
||||
echo " <option value='1' selected='selected' >1</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='1'>1</option>\n";
|
||||
}
|
||||
if ($tier_position == "2") {
|
||||
echo " <option value='2' selected='selected' >2</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='2'>2</option>\n";
|
||||
}
|
||||
if ($tier_position == "3") {
|
||||
echo " <option value='3' selected='selected' >3</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='3'>3</option>\n";
|
||||
}
|
||||
if ($tier_position == "4") {
|
||||
echo " <option value='4' selected='selected' >4</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='4'>4</option>\n";
|
||||
}
|
||||
if ($tier_position == "5") {
|
||||
echo " <option value='5' selected='selected' >5</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='5'>5</option>\n";
|
||||
}
|
||||
if ($tier_position == "6") {
|
||||
echo " <option value='6' selected='selected' >6</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='6'>6</option>\n";
|
||||
}
|
||||
if ($tier_position == "7") {
|
||||
echo " <option value='7' selected='selected' >7</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='7'>7</option>\n";
|
||||
}
|
||||
if ($tier_position == "8") {
|
||||
echo " <option value='8' selected='selected' >8</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='8'>8</option>\n";
|
||||
}
|
||||
if ($tier_position == "9") {
|
||||
echo " <option value='9' selected='selected' >9</option>\n";
|
||||
}
|
||||
else {
|
||||
echo " <option value='9'>9</option>\n";
|
||||
}
|
||||
echo " </select>\n";
|
||||
echo "<br />\n";
|
||||
echo $text['description-tier_position']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
echo "<tr>\n";
|
||||
echo " <td colspan='2' align='right'>\n";
|
||||
echo " <input type='hidden' name='call_center_tier_uuid' value='$call_center_tier_uuid'>\n";
|
||||
echo " <br>";
|
||||
echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
|
||||
echo " </td>\n";
|
||||
echo "</tr>";
|
||||
echo "</table>";
|
||||
echo "</form>";
|
||||
|
||||
|
||||
require_once "resources/footer.php";
|
||||
?>
|
||||
58
app/call_centers/cmd.php
Normal file
58
app/call_centers/cmd.php
Normal file
@@ -0,0 +1,58 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2012
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
include "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
if (permission_exists('call_center_queue_add') || permission_exists('call_center_queue_edit')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
$cmd = $_GET['cmd'];
|
||||
$rdr = $_GET['rdr'];
|
||||
|
||||
//connect to event socket
|
||||
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
|
||||
if ($fp) {
|
||||
$response = event_socket_request($fp, 'api reloadxml');
|
||||
$response = event_socket_request($fp, $cmd);
|
||||
fclose($fp);
|
||||
}
|
||||
else {
|
||||
$response = '';
|
||||
}
|
||||
if ($rdr == "false") {
|
||||
//redirect false
|
||||
echo $response;
|
||||
}
|
||||
else {
|
||||
$_SESSION["message"] = $response;
|
||||
header("Location: call_center_queues.php?savemsg=".urlencode($response));
|
||||
}
|
||||
?>
|
||||
224
app/call_centers/resources/classes/call_center.php
Normal file
224
app/call_centers/resources/classes/call_center.php
Normal file
@@ -0,0 +1,224 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Copyright (C) 2015
|
||||
All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
|
||||
/**
|
||||
* cache class provides an abstracted cache
|
||||
*
|
||||
* @method string dialplan - builds the dialplan for call center
|
||||
*/
|
||||
//define the call center class
|
||||
if (!class_exists('call_center')) {
|
||||
class call_center {
|
||||
/**
|
||||
* define the variables
|
||||
*/
|
||||
public $domain_uuid;
|
||||
public $call_center_queue_uuid;
|
||||
public $dialplan_uuid;
|
||||
public $queue_name;
|
||||
public $queue_description;
|
||||
public $destination_number;
|
||||
|
||||
/**
|
||||
* Called when the object is created
|
||||
*/
|
||||
public function __construct() {
|
||||
//place holder
|
||||
}
|
||||
|
||||
/**
|
||||
* Called when there are no references to a particular object
|
||||
* unset the variables used in the class
|
||||
*/
|
||||
public function __destruct() {
|
||||
foreach ($this as $key => $value) {
|
||||
unset($this->$key);
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Add a dialplan for call center
|
||||
* @var string $domain_uuid the multi-tenant id
|
||||
* @var string $value string to be cached
|
||||
*/
|
||||
public function dialplan() {
|
||||
|
||||
//delete previous dialplan
|
||||
if (strlen($this->dialplan_uuid) > 0) {
|
||||
//delete the previous dialplan
|
||||
$sql = "delete from v_dialplans ";
|
||||
$sql .= "where dialplan_uuid = '".$this->dialplan_uuid."' ";
|
||||
$sql .= "and domain_uuid = '".$this->domain_uuid."' ";
|
||||
$this->db->exec($sql);
|
||||
|
||||
$sql = "delete from v_dialplan_details ";
|
||||
$sql .= "where dialplan_uuid = '".$this->dialplan_uuid."' ";
|
||||
$sql .= "and domain_uuid = '".$this->domain_uuid."' ";
|
||||
$this->db->exec($sql);
|
||||
unset($sql);
|
||||
}
|
||||
unset($prep_statement);
|
||||
|
||||
//build the dialplan array
|
||||
$dialplan["app_uuid"] = "95788e50-9500-079e-2807-fd530b0ea370";
|
||||
$dialplan["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_name"] = ($this->queue_name != '') ? $this->queue_name : format_phone($this->destination_number);
|
||||
$dialplan["dialplan_number"] = $this->destination_number;
|
||||
$dialplan["dialplan_context"] = $_SESSION['context'];
|
||||
$dialplan["dialplan_continue"] = "false";
|
||||
$dialplan["dialplan_order"] = "210";
|
||||
$dialplan["dialplan_enabled"] = "true";
|
||||
$dialplan["dialplan_description"] = $this->queue_description;
|
||||
$dialplan_detail_order = 10;
|
||||
|
||||
//add the public condition
|
||||
$y = 1;
|
||||
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "condition";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "\${caller_id_name}";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "^([^#]+#)(.*)$";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_break"] = "never";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "1";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
|
||||
$y++;
|
||||
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "caller_id_name=$2";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "1";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
|
||||
$y++;
|
||||
|
||||
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "condition";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "destination_number";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "^".$this->destination_number."\$";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_break"] = "";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
|
||||
$y++;
|
||||
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "answer";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
|
||||
$y++;
|
||||
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "hangup_after_bridge=true";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
|
||||
$y++;
|
||||
if (strlen($this->queue_cid_prefix) > 0) {
|
||||
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "effective_caller_id_name=".$this->queue_cid_prefix."#\${caller_id_name}";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
|
||||
$y++;
|
||||
}
|
||||
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "callcenter";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = $this->queue_name.'@'.$_SESSION["domain_name"];
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
|
||||
$y++;
|
||||
if (strlen($this->queue_timeout_action) > 0) {
|
||||
$action_array = explode(":",$this->queue_timeout_action);
|
||||
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = $action_array[0];
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = substr($this->queue_timeout_action, strlen($action_array[0])+1, strlen($this->queue_timeout_action));
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
|
||||
$y++;
|
||||
}
|
||||
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "hangup";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
|
||||
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
|
||||
|
||||
//add the dialplan permission
|
||||
$p = new permissions;
|
||||
$p->add("dialplan_add", 'temp');
|
||||
$p->add("dialplan_detail_add", 'temp');
|
||||
$p->add("dialplan_edit", 'temp');
|
||||
$p->add("dialplan_detail_edit", 'temp');
|
||||
|
||||
//save the dialplan
|
||||
$orm = new orm;
|
||||
$orm->name('dialplans');
|
||||
$orm->save($dialplan);
|
||||
$dialplan_response = $orm->message;
|
||||
$this->dialplan_uuid = $dialplan_response['uuid'];
|
||||
|
||||
//if new dialplan uuid then update the call center queue
|
||||
$sql = "update v_call_center_queues ";
|
||||
$sql .= "set dialplan_uuid = '".$this->dialplan_uuid."' ";
|
||||
$sql .= "where call_center_queue_uuid = '".$this->call_center_queue_uuid."' ";
|
||||
$sql .= "and domain_uuid = '".$this->domain_uuid."' ";
|
||||
$this->db->exec($sql);
|
||||
unset($sql);
|
||||
|
||||
//remove the temporary permission
|
||||
$p->delete("dialplan_add", 'temp');
|
||||
$p->delete("dialplan_detail_add", 'temp');
|
||||
$p->delete("dialplan_edit", 'temp');
|
||||
$p->delete("dialplan_detail_edit", 'temp');
|
||||
|
||||
//synchronize the xml config
|
||||
save_dialplan_xml();
|
||||
|
||||
//clear the cache
|
||||
$cache = new cache;
|
||||
$cache->delete("dialplan:".$_SESSION['context']);
|
||||
|
||||
//return the dialplan_uuid
|
||||
return $dialplan_response;
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
/*
|
||||
$o = new call_center;
|
||||
$c->domain_uuid = "";
|
||||
$c->dialplan_uuid = "";
|
||||
$c->queue_name = "";
|
||||
$c->queue_cid_prefix = "";
|
||||
$c->queue_timeout_action = "";
|
||||
$c->queue_description = "";
|
||||
$c->destination_number = "";
|
||||
$c->dialplan();
|
||||
*/
|
||||
|
||||
?>
|
||||
50
app/call_centers/root.php
Normal file
50
app/call_centers/root.php
Normal file
@@ -0,0 +1,50 @@
|
||||
<?php
|
||||
/*
|
||||
FusionPBX
|
||||
Version: MPL 1.1
|
||||
|
||||
The contents of this file are subject to the Mozilla Public License Version
|
||||
1.1 (the "License"); you may not use this file except in compliance with
|
||||
the License. You may obtain a copy of the License at
|
||||
http://www.mozilla.org/MPL/
|
||||
|
||||
Software distributed under the License is distributed on an "AS IS" basis,
|
||||
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
|
||||
for the specific language governing rights and limitations under the
|
||||
License.
|
||||
|
||||
The Original Code is FusionPBX
|
||||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2012
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
*/
|
||||
|
||||
// make sure the PATH_SEPARATOR is defined
|
||||
if (!defined("PATH_SEPARATOR")) {
|
||||
if ( strpos( $_ENV[ "OS" ], "Win" ) !== false ) { define("PATH_SEPARATOR", ";"); } else { define("PATH_SEPARATOR", ":"); }
|
||||
}
|
||||
|
||||
// make sure the document_root is set
|
||||
$_SERVER["SCRIPT_FILENAME"] = str_replace("\\", "/", $_SERVER["SCRIPT_FILENAME"]);
|
||||
$_SERVER["DOCUMENT_ROOT"] = str_replace($_SERVER["PHP_SELF"], "", $_SERVER["SCRIPT_FILENAME"]);
|
||||
$_SERVER["DOCUMENT_ROOT"] = realpath($_SERVER["DOCUMENT_ROOT"]);
|
||||
//echo "DOCUMENT_ROOT: ".$_SERVER["DOCUMENT_ROOT"]."<br />\n";
|
||||
//echo "PHP_SELF: ".$_SERVER["PHP_SELF"]."<br />\n";
|
||||
//echo "SCRIPT_FILENAME: ".$_SERVER["SCRIPT_FILENAME"]."<br />\n";
|
||||
|
||||
// if the project directory exists then add it to the include path otherwise add the document root to the include path
|
||||
if (is_dir($_SERVER["DOCUMENT_ROOT"].'/fusionpbx')){
|
||||
if(!defined('PROJECT_PATH')) { define('PROJECT_PATH', '/fusionpbx'); }
|
||||
set_include_path( get_include_path() . PATH_SEPARATOR . $_SERVER["DOCUMENT_ROOT"].'/fusionpbx' );
|
||||
}
|
||||
else {
|
||||
if(!defined('PROJECT_PATH')) { define('PROJECT_PATH', ''); }
|
||||
set_include_path( get_include_path() . PATH_SEPARATOR . $_SERVER['DOCUMENT_ROOT'] );
|
||||
}
|
||||
|
||||
?>
|
||||
Reference in New Issue
Block a user