diff --git a/app/call_center_active/app_languages.php b/app/call_center_active/app_languages.php
index 2bcfae977c..70973d6fae 100644
--- a/app/call_center_active/app_languages.php
+++ b/app/call_center_active/app_languages.php
@@ -456,6 +456,30 @@ $text['label-status']['zh-cn'] = "地位";
 $text['label-status']['ja-jp'] = "スターテス";
 $text['label-status']['ko-kr'] = "상태";
 
+$text['description-status']['en-us'] = "Logged Out - Cannot receive queue calls.\nAvailable - Ready to receive queue calls.\nAvailable (On Demand) - State will be set to 'Idle' once the call ends (not automatically set to 'Waiting').\nOn Break - 	Still Logged in, but will not receive queue calls.";
+$text['description-status']['en-gb'] = "Logged Out - Cannot receive queue calls.\nAvailable - Ready to receive queue calls.\nAvailable (On Demand) - State will be set to 'Idle' once the call ends (not automatically set to 'Waiting').\nOn Break - 	Still Logged in, but will not receive queue calls.";
+$text['description-status']['ar-eg'] = "";
+$text['description-status']['de-ch'] = "";
+$text['description-status']['de-at'] = "";
+$text['description-status']['de-de'] = "";
+$text['description-status']['es-cl'] = "";
+$text['description-status']['es-mx'] = "";
+$text['description-status']['fr-ca'] = "";
+$text['description-status']['fr-fr'] = "";
+$text['description-status']['he-il'] = "";
+$text['description-status']['it-it'] = "";
+$text['description-status']['nl-nl'] = "";
+$text['description-status']['pl-pl'] = "";
+$text['description-status']['pt-br'] = "";
+$text['description-status']['pt-pt'] = "";
+$text['description-status']['ro-ro'] = "";
+$text['description-status']['ru-ru'] = "";
+$text['description-status']['sv-se'] = "";
+$text['description-status']['uk-ua'] = "";
+$text['description-status']['zh-cn'] = "";
+$text['description-status']['ja-jp'] = "";
+$text['description-status']['ko-kr'] = "";
+
 $text['label-state']['en-us'] = "State";
 $text['label-state']['en-gb'] = "State";
 $text['label-state']['ar-eg'] = "ولاية";
@@ -480,6 +504,30 @@ $text['label-state']['zh-cn'] = "状态";
 $text['label-state']['ja-jp'] = "州";
 $text['label-state']['ko-kr'] = "상태";
 
+$text['description-state']['en-us'] = "Idle - Does nothing, no calls are given.\nWaiting - Ready to receive calls.\nReceiving - A queue call is currently being offered to the agent.\nIn a queue call - Currently on a queue call.";
+$text['description-state']['en-gb'] = "Idle - Does nothing, no calls are given.\nWaiting - Ready to receive calls.\nReceiving - A queue call is currently being offered to the agent.\nIn a queue call - Currently on a queue call.";
+$text['description-state']['ar-eg'] = "";
+$text['description-state']['de-at'] = "";
+$text['description-state']['de-ch'] = "";
+$text['description-state']['de-de'] = "";
+$text['description-state']['es-cl'] = "";
+$text['description-state']['es-mx'] = "";
+$text['description-state']['fr-ca'] = "";
+$text['description-state']['fr-fr'] = "";
+$text['description-state']['he-il'] = "";
+$text['description-state']['it-it'] = "";
+$text['description-state']['nl-nl'] = "";
+$text['description-state']['pl-pl'] = "";
+$text['description-state']['pt-br'] = "";
+$text['description-state']['pt-pt'] = "";
+$text['description-state']['ro-ro'] = "";
+$text['description-state']['ru-ru'] = "";
+$text['description-state']['sv-se'] = "";
+$text['description-state']['uk-ua'] = "";
+$text['description-state']['zh-cn'] = "";
+$text['description-state']['ja-jp'] = "";
+$text['description-state']['ko-kr'] = "";
+
 $text['label-record_template']['en-us'] = "Record Template";
 $text['label-record_template']['en-gb'] = "Record Template";
 $text['label-record_template']['ar-eg'] = "قالب التسجيل";
diff --git a/app/call_center_active/call_center_active_inc.php b/app/call_center_active/call_center_active_inc.php
index e68f24a71f..485e8d2fd7 100644
--- a/app/call_center_active/call_center_active_inc.php
+++ b/app/call_center_active/call_center_active_inc.php
@@ -157,8 +157,8 @@
 				echo "<tr class='list-header'>\n";
 				echo "<th>".$text['label-name']."</th>\n";
 				echo "<th>".$text['label-extension']."</th>\n";
-				echo "<th>".$text['label-status']."</th>\n";
-				echo "<th>".$text['label-state']."</th>\n";
+				echo "<th title=\"".$text['description-status']."\">".$text['label-status']."</th>\n";
+				echo "<th title=\"".$text['description-state']."\">".$text['label-state']."</th>\n";
 				echo "<th>".$text['label-status_change']."</th>\n";
 				echo "<th class='center'>".$text['label-missed']."</th>\n";
 				echo "<th class='center'>".$text['label-answered']."</th>\n";
diff --git a/app/call_centers/app_languages.php b/app/call_centers/app_languages.php
index 8a8ca6ed71..6eb1b7c3a8 100644
--- a/app/call_centers/app_languages.php
+++ b/app/call_centers/app_languages.php
@@ -1872,8 +1872,8 @@ $text['label-exit_keys']['zh-cn'] = "退出键";
 $text['label-exit_keys']['ja-jp'] = "終了キー";
 $text['label-exit_keys']['ko-kr'] = "종료 키";
 
-$text['description-exit_keys']['en-us'] = "Keys to quit the current queue waiting.";
-$text['description-exit_keys']['en-gb'] = "Keys to quit the current queue waiting.";
+$text['description-exit_keys']['en-us'] = "Define a key that can be used to exit the queue.";
+$text['description-exit_keys']['en-gb'] = "Define a key that can be used to exit the queue.";
 $text['description-exit_keys']['ar-eg'] = "مفاتيح لإنهاء انتظار قائمة الانتظار الحالية.";
 $text['description-exit_keys']['de-at'] = "Tasten um die aktuelle Warteschlange zu verlassen.";
 $text['description-exit_keys']['de-ch'] = "Tasten um die aktuelle Warteschlange zu verlassen.";
@@ -2352,8 +2352,8 @@ $text['header-call_center_agent_add']['zh-cn'] = "呼叫中心代理";
 $text['header-call_center_agent_add']['ja-jp'] = "コールセンターのエージェント";
 $text['header-call_center_agent_add']['ko-kr'] = "콜센터 상담원";
 
-$text['description-wrap_up_time']['en-us'] = "Enter the wrap up time.";
-$text['description-wrap_up_time']['en-gb'] = "Enter the wrap up time.";
+$text['description-wrap_up_time']['en-us'] = "The amount of time to wait before putting the agent back in the available queue to receive another call, to allow them to complete notes or other tasks.";
+$text['description-wrap_up_time']['en-gb'] = "The amount of time to wait before putting the agent back in the available queue to receive another call, to allow them to complete notes or other tasks.";
 $text['description-wrap_up_time']['ar-eg'] = "أدخل وقت الانتهاء.";
 $text['description-wrap_up_time']['de-at'] = "Geben Sie die Nachbereitungszeit ein.";
 $text['description-wrap_up_time']['de-ch'] = "Geben Sie die Nachbereitungszeit ein.";
@@ -2448,8 +2448,8 @@ $text['description-time_base_score']['zh-cn'] = "选择时基分数。";
 $text['description-time_base_score']['ja-jp'] = "タイム ベース スコアを選択します。";
 $text['description-time_base_score']['ko-kr'] = "시간축 점수를 선택합니다.";
 
-$text['description-time_base_score_sec']['en-us'] = "Set the time base score in seconds. Higher numbers mean higher priority over other call centers.";
-$text['description-time_base_score_sec']['en-gb'] = "Set the time base score in seconds. Higher numbers mean higher priority over other call centers.";
+$text['description-time_base_score_sec']['en-us'] = "Set the time base score in seconds. Higher numbers mean higher priority.";
+$text['description-time_base_score_sec']['en-gb'] = "Set the time base score in seconds. Higher numbers mean higher priority.";
 $text['description-time_base_score_sec']['ar-eg'] = "قم بتعيين النتيجة الأساسية للوقت بالثواني. تعني الأرقام الأعلى أولوية أعلى على مراكز الاتصال الأخرى.";
 $text['description-time_base_score_sec']['de-at'] = "Stellen Sie den Zeitbasiswert in Sekunden ein. Höhere Nummern bedeuten eine höhere Priorität gegenüber anderen Callcentern.";
 $text['description-time_base_score_sec']['de-ch'] = "Stellen Sie den Zeitbasiswert in Sekunden ein. Höhere Nummern bedeuten eine höhere Priorität gegenüber anderen Callcentern.";
@@ -2664,8 +2664,8 @@ $text['description-strategy']['zh-cn'] = "选择队列环策略。";
 $text['description-strategy']['ja-jp'] = "キュー リング戦略を選択します。";
 $text['description-strategy']['ko-kr'] = "대기열 링 전략을 선택합니다.";
 
-$text['description-status']['en-us'] = "Select the default agent status.";
-$text['description-status']['en-gb'] = "Select the default agent status.";
+$text['description-status']['en-us'] = "Select the default agent status. Recommend leaving the status empty as it will keep the last known status after the service is restarted.";
+$text['description-status']['en-gb'] = "Select the default agent status. Recommend leaving the status empty as it will keep the last known status after the service is restarted.";
 $text['description-status']['ar-eg'] = "حدد حالة الوكيل الافتراضية.";
 $text['description-status']['de-at'] = "Standard Benutzerstatus auswählen.";
 $text['description-status']['de-ch'] = "Standard Benutzerstatus auswählen.";
@@ -2688,8 +2688,8 @@ $text['description-status']['zh-cn'] = "选择默认代理状态。";
 $text['description-status']['ja-jp'] = "デフォルトのエージェント ステータスを選択します。";
 $text['description-status']['ko-kr'] = "기본 상담원 상태를 선택합니다.";
 
-$text['description-reject_delay_time']['en-us'] = "Enter the reject delay time.";
-$text['description-reject_delay_time']['en-gb'] = "Enter the reject delay time.";
+$text['description-reject_delay_time']['en-us'] = "If the agent presses the reject button on their phone, wait this defined time amount in seconds.";
+$text['description-reject_delay_time']['en-gb'] = "If the agent presses the reject button on their phone, wait this defined time amount in seconds.";
 $text['description-reject_delay_time']['ar-eg'] = "أدخل وقت تأخير الرفض.";
 $text['description-reject_delay_time']['de-at'] = "Geben Sie die Verzögerung bis zur Zurückweisung an.";
 $text['description-reject_delay_time']['de-ch'] = "Geben Sie die Verzögerung bis zur Zurückweisung an.";
@@ -2784,8 +2784,8 @@ $text['description-options']['zh-cn'] = "选择队列名称。";
 $text['description-options']['ja-jp'] = "キュー名を選択します。";
 $text['description-options']['ko-kr'] = "대기열 이름을 선택합니다.";
 
-$text['description-no_answer_delay_time']['en-us'] = "Enter the agent no answer delay time in seconds.";
-$text['description-no_answer_delay_time']['en-gb'] = "Enter the agent no answer delay time in seconds.";
+$text['description-no_answer_delay_time']['en-us'] = "Enter the agent no answer delay time in seconds. How long the system will wait before reattempting a call to an agent who has not answered.";
+$text['description-no_answer_delay_time']['en-gb'] = "Enter the agent no answer delay time in seconds. How long the system will wait before reattempting a call to an agent who has not answered.";
 $text['description-no_answer_delay_time']['ar-eg'] = "أدخل الوكيل أي وقت تأخير الرد بالثواني.";
 $text['description-no_answer_delay_time']['de-at'] = "Geben Sie die Zeit in Sekunden an, die gewartet werden soll bis ein Agent annimmt.";
 $text['description-no_answer_delay_time']['de-ch'] = "Geben Sie die Zeit in Sekunden an, die gewartet werden soll bis ein Agent annimmt.";
@@ -2904,8 +2904,8 @@ $text['description-max_wait_time']['zh-cn'] = "输入最长等待时间。";
 $text['description-max_wait_time']['ja-jp'] = "最大待ち時間を入力します。";
 $text['description-max_wait_time']['ko-kr'] = "최대 대기 시간을 입력합니다.";
 
-$text['description-max_no_answer']['en-us'] = "At max no answer, the agent's status will change to 'On Break'.";
-$text['description-max_no_answer']['en-gb'] = "At max no answer, the agent's status will change to 'On Break'.";
+$text['description-max_no_answer']['en-us'] = "If the agent fails to answer calls this number of times, their status is changed to 'On Break' automatically.";
+$text['description-max_no_answer']['en-gb'] = "If the agent fails to answer calls this number of times, their status is changed to 'On Break' automatically.";
 $text['description-max_no_answer']['ar-eg'] = "في حالة عدم وجود إجابة بحد أقصى ، ستتغير حالة الوكيل إلى عند الاستراحة.";
 $text['description-max_no_answer']['de-at'] = "Geben Sie Max keine Antwort an.";
 $text['description-max_no_answer']['de-ch'] = "Geben Sie Max keine Antwort an.";
@@ -2952,8 +2952,8 @@ $text['description-extension']['zh-cn'] = "输入分机号码。";
 $text['description-extension']['ja-jp'] = "内線番号を入力します。";
 $text['description-extension']['ko-kr'] = "내선번호를 입력하세요.";
 
-$text['description-discard_abandoned_after']['en-us'] = "Set the discard abandoned after seconds.";
-$text['description-discard_abandoned_after']['en-gb'] = "Set the discard abandoned after seconds.";
+$text['description-discard_abandoned_after']['en-us'] = "The number of seconds before the abandoned call is removed from the queue.";
+$text['description-discard_abandoned_after']['en-gb'] = "The number of seconds before the abandoned call is removed from the queue.";
 $text['description-discard_abandoned_after']['ar-eg'] = "قم بتعيين المهملة بعد ثوانٍ.";
 $text['description-discard_abandoned_after']['de-at'] = "Setzen Sie die Zeit in Sekunden, nach der ein Anrufer nicht wieder in die Warteschlange eingereiht wird.";
 $text['description-discard_abandoned_after']['de-ch'] = "Setzen Sie die Zeit in Sekunden, nach der ein Anrufer nicht wieder in die Warteschlange eingereiht wird.";
@@ -3120,8 +3120,8 @@ $text['description-caller_id_name_prefix']['zh-cn'] = "在来电显示名称上
 $text['description-caller_id_name_prefix']['ja-jp'] = "発信者 ID 名にプレフィックスを設定します。";
 $text['description-caller_id_name_prefix']['ko-kr'] = "발신자 ID 이름에 접두사를 설정합니다.";
 
-$text['description-caller_announce_sound']['en-us'] = "A sound to play for a caller at specific intervals, as defined (in seconds) by the Announce Frequency. Needs the full path to the wav file.";
-$text['description-caller_announce_sound']['en-gb'] = "A sound to play for a caller at specific intervals, as defined (in seconds) by the Announce Frequency. Needs the full path to the wav file.";
+$text['description-caller_announce_sound']['en-us'] = "A sound to play for a caller at specific intervals, as defined in seconds by the Announce Frequency. Full path to the recording is required.";
+$text['description-caller_announce_sound']['en-gb'] = "A sound to play for a caller at specific intervals, as defined in seconds by the Announce Frequency. Full path to the recording is required.";
 $text['description-caller_announce_sound']['ar-eg'] = "صوت يتم تشغيله للمتصل على فترات زمنية محددة ، كما هو محدد (بالثواني) بواسطة تردد الإعلان. يحتاج إلى المسار الكامل لملف wav.";
 $text['description-caller_announce_sound']['de-at'] = "Eine Datei, die regelmäßig dem Anrufer vorgespielt werden soll. Benötigt den kompletten Pfad zur wav Datei.";
 $text['description-caller_announce_sound']['de-ch'] = "Eine Datei, die regelmäßig dem Anrufer vorgespielt werden soll. Benötigt den kompletten Pfad zur wav Datei.";
@@ -3264,8 +3264,8 @@ $text['description-call_center_agent_status']['zh-cn'] = "列出所有呼叫中
 $text['description-call_center_agent_status']['ja-jp'] = "1 人以上のエージェントのステータスを変更するオプションを使用して、すべてのコール センター エージェントを一覧表示します。";
 $text['description-call_center_agent_status']['ko-kr'] = "하나 이상의 상담원 상태를 변경하는 옵션과 함께 모든 콜 센터 상담원을 나열합니다.";
 
-$text['description-busy_delay_time']['en-us'] = "Enter the agent busy delay time.";
-$text['description-busy_delay_time']['en-gb'] = "Enter the agent busy delay time.";
+$text['description-busy_delay_time']['en-us'] = "If a busy response is received then wait for the delay time in seconds before calling the agent again.";
+$text['description-busy_delay_time']['en-gb'] = "If a busy response is received then wait for the delay time in seconds before calling the agent again.";
 $text['description-busy_delay_time']['ar-eg'] = "أدخل العميل مشغول بالوقت المتأخر";
 $text['description-busy_delay_time']['de-at'] = "Geben Sie eine Wartezeit für den Agenten an.";
 $text['description-busy_delay_time']['de-ch'] = "Geben Sie eine Wartezeit für den Agenten an.";
@@ -3408,8 +3408,8 @@ $text['description-agent']['zh-cn'] = "选择代理名称。";
 $text['description-agent']['ja-jp'] = "エージェント名を選択します。";
 $text['description-agent']['ko-kr'] = "에이전트 이름을 선택합니다.";
 
-$text['description-abandoned_resume_allowed']['en-us'] = "Set the abandoned resume allowed to true or false.";
-$text['description-abandoned_resume_allowed']['en-gb'] = "Set the abandoned resume allowed to true or false.";
+$text['description-abandoned_resume_allowed']['en-us'] = "A caller who has left the queue can resume their position in the queue by calling again before the abandoned call has been discarded.";
+$text['description-abandoned_resume_allowed']['en-gb'] = "A caller who has left the queue can resume their position in the queue by calling again before the abandoned call has been discarded.";
 $text['description-abandoned_resume_allowed']['ar-eg'] = "اضبط السيرة الذاتية المهجورة المسموح بها على صواب أو خطأ.";
 $text['description-abandoned_resume_allowed']['de-at'] = "Schalten Sie die Wideraufnahme von Anrufern in der Warteschlange Ein oder Aus.";
 $text['description-abandoned_resume_allowed']['de-ch'] = "Schalten Sie die Wideraufnahme von Anrufern in der Warteschlange Ein oder Aus.";
diff --git a/app/call_centers/call_center_queue_edit.php b/app/call_centers/call_center_queue_edit.php
index 9ee740c9ad..d83459e840 100644
--- a/app/call_centers/call_center_queue_edit.php
+++ b/app/call_centers/call_center_queue_edit.php
@@ -696,9 +696,9 @@
 		if (permission_exists('call_center_wallboard')) {
 			echo button::create(['type'=>'button','label'=>$text['button-wallboard'],'icon'=>'th','link'=>PROJECT_PATH.'/app/call_center_wallboard/call_center_wallboard.php?queue_name='.urlencode($call_center_queue_uuid)]);
 		}
-		echo button::create(['type'=>'button','label'=>$text['button-stop'],'icon'=>$_SESSION['theme']['button_icon_stop'],'link'=>'cmd.php?cmd=unload&id='.urlencode($call_center_queue_uuid)]);
-		echo button::create(['type'=>'button','label'=>$text['button-start'],'icon'=>$_SESSION['theme']['button_icon_start'],'link'=>'cmd.php?cmd=load&id='.urlencode($call_center_queue_uuid)]);
-		echo button::create(['type'=>'button','label'=>$text['button-restart'],'icon'=>'sync-alt','link'=>'cmd.php?cmd=reload&id='.urlencode($call_center_queue_uuid)]);
+		//echo button::create(['type'=>'button','label'=>$text['button-stop'],'icon'=>$_SESSION['theme']['button_icon_stop'],'link'=>'cmd.php?cmd=unload&id='.urlencode($call_center_queue_uuid)]);
+		//echo button::create(['type'=>'button','label'=>$text['button-start'],'icon'=>$_SESSION['theme']['button_icon_start'],'link'=>'cmd.php?cmd=load&id='.urlencode($call_center_queue_uuid)]);
+		echo button::create(['type'=>'button','label'=>$text['button-reload'],'icon'=>$_SESSION['theme']['button_icon_reload'],'link'=>'cmd.php?cmd=reload&id='.urlencode($call_center_queue_uuid)]);
 		echo button::create(['type'=>'button','label'=>$text['button-view'],'icon'=>$_SESSION['theme']['button_icon_view'],'style'=>'margin-right: 15px;','link'=>PROJECT_PATH.'/app/call_center_active/call_center_active.php?queue_name='.urlencode($call_center_queue_uuid)]);
 	}
 	echo button::create(['type'=>'submit','label'=>$text['button-save'],'icon'=>$_SESSION['theme']['button_icon_save'],'id'=>'btn_save']);