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compose support ticket reply using markdown

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Anand Doshi
2012-11-22 12:23:50 +05:30
parent 93a35cab19
commit b3cb970eef
2 changed files with 9 additions and 3 deletions
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5
home/page/latest_updates/latest_updates.js
View File

@@ -1,4 +1,7 @@
erpnext.updates = [ erpnext.updates = [
["22nd November 2012", [
"Support Ticket: Compose a reply using Markdown",
]],
["21st November 2012", [ ["21st November 2012", [
"Tree Report: Added missing expand / collapse buttons.", "Tree Report: Added missing expand / collapse buttons.",
"List View: Do not show restricted records, as defined in Permission Manager.", "List View: Do not show restricted records, as defined in Permission Manager.",
@@ -6,7 +9,7 @@ erpnext.updates = [
"Customer Link Field: Show only ID in auto-suggest \ "Customer Link Field: Show only ID in auto-suggest \
if ID created using Customer Name (as defined in Global Defaults)", if ID created using Customer Name (as defined in Global Defaults)",
"Letter Head: Fixed bug causing cursor position to reset in Content", "Letter Head: Fixed bug causing cursor position to reset in Content",
], ]],
["20th November 2012", [ ["20th November 2012", [
"Auto-suggest: Show main label in bold", "Auto-suggest: Show main label in bold",
"Data Import Tool: Fixed #Name error faced by MS Excel users in import template", "Data Import Tool: Fixed #Name error faced by MS Excel users in import template",

7
support/doctype/support_ticket/support_ticket.py
View File

@@ -36,16 +36,19 @@ class DocType(TransactionBase):
if not self.doc.new_response: if not self.doc.new_response:
webnotes.msgprint("Please write something as a response", raise_exception=1) webnotes.msgprint("Please write something as a response", raise_exception=1)
import markdown2
self.doc.new_response = markdown2.markdown(self.doc.new_response)
subject = '[' + self.doc.name + '] ' + (self.doc.subject or 'No Subject Specified') subject = '[' + self.doc.name + '] ' + (self.doc.subject or 'No Subject Specified')
response = self.doc.new_response + '\n\n[Please do not change the subject while responding.]' response = self.doc.new_response + '<p>[Please do not change the subject while responding.]</p>'
# add last response to new response # add last response to new response
response += self.last_response() response += self.last_response()
signature = webnotes.conn.get_value('Email Settings',None,'support_signature') signature = webnotes.conn.get_value('Email Settings',None,'support_signature')
if signature: if signature:
response += '\n\n' + signature response += '<p>' + signature + '</p>'
from webnotes.utils.email_lib import sendmail from webnotes.utils.email_lib import sendmail