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compose support ticket reply using markdown

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Anand Doshi
2012-11-22 12:23:50 +05:30
parent 93a35cab19
commit b3cb970eef
2 changed files with 9 additions and 3 deletions
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7
support/doctype/support_ticket/support_ticket.py
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@@ -36,16 +36,19 @@ class DocType(TransactionBase):
if not self.doc.new_response:
webnotes.msgprint("Please write something as a response", raise_exception=1)
import markdown2
self.doc.new_response = markdown2.markdown(self.doc.new_response)
subject = '[' + self.doc.name + '] ' + (self.doc.subject or 'No Subject Specified')
response = self.doc.new_response + '\n\n[Please do not change the subject while responding.]'
response = self.doc.new_response + '<p>[Please do not change the subject while responding.]</p>'
# add last response to new response
response += self.last_response()
signature = webnotes.conn.get_value('Email Settings',None,'support_signature')
if signature:
response += '\n\n' + signature
response += '<p>' + signature + '</p>'
from webnotes.utils.email_lib import sendmail