support ticket goes with response

This commit is contained in:
Rushabh Mehta
2012-01-16 14:27:43 +05:30
parent cb60ca13a9
commit b3672784be
3 changed files with 13 additions and 2 deletions

View File

@@ -23,6 +23,9 @@ class DocType(TransactionBase):
response = self.doc.new_response + '\n\n[Please do not change the subject while responding.]'
# add last response to new response
response += self.last_response()
signature = webnotes.conn.get_value('Email Settings',None,'support_signature')
if signature:
response += '\n\n' + signature
@@ -39,6 +42,14 @@ class DocType(TransactionBase):
webnotes.conn.set(self.doc,'status','Waiting for Customer')
self.make_response_record(response)
def last_response(self):
"""return last response"""
tmp = webnotes.conn.sql("""select mail from `tabSupport Ticket Response`
where parent = %s order by creation desc limit 1
""", self.doc.name)
return '\n\n=== In response to ===\n\n' + tmp[0][0]
def make_response_record(self, response, from_email = None, content_type='text/plain'):
"""
Creates a new Support Ticket Response record