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feat: Introducing telephony module (#24032)
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Leela vadlamudi
@@ -1,171 +0,0 @@
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{
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"actions": [],
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"autoname": "field:id",
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"creation": "2019-06-05 12:07:02.634534",
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"doctype": "DocType",
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"engine": "InnoDB",
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"field_order": [
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"id",
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"from",
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"to",
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"column_break_3",
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"received_by",
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"medium",
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"caller_information",
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"contact",
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"contact_name",
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"column_break_10",
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"customer",
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"lead",
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"lead_name",
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"section_break_5",
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"status",
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"duration",
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"recording_url"
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],
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"fields": [
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{
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"fieldname": "column_break_3",
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"fieldtype": "Column Break"
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},
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{
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"fieldname": "section_break_5",
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"fieldtype": "Section Break",
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"label": "Call Details"
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},
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{
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"fieldname": "id",
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"fieldtype": "Data",
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"label": "ID",
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"read_only": 1,
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"unique": 1
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},
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{
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"fieldname": "from",
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"fieldtype": "Data",
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"in_list_view": 1,
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"label": "From",
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"read_only": 1
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},
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{
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"fieldname": "to",
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"fieldtype": "Data",
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"label": "To",
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"read_only": 1
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},
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{
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"fieldname": "status",
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"fieldtype": "Select",
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"in_list_view": 1,
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"label": "Status",
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"options": "Ringing\nIn Progress\nCompleted\nMissed",
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"read_only": 1
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},
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{
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"description": "Call Duration in seconds",
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"fieldname": "duration",
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"fieldtype": "Int",
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"in_list_view": 1,
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"label": "Duration",
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"read_only": 1
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},
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{
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"fieldname": "recording_url",
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"fieldtype": "Data",
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"label": "Recording URL",
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"read_only": 1
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},
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{
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"fieldname": "medium",
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"fieldtype": "Data",
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"label": "Medium",
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"read_only": 1
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},
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{
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"fieldname": "received_by",
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"fieldtype": "Link",
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"label": "Received By",
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"options": "Employee",
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"read_only": 1
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},
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{
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"fieldname": "caller_information",
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"fieldtype": "Section Break",
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"label": "Caller Information"
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},
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{
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"fieldname": "contact",
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"fieldtype": "Link",
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"label": "Contact",
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"options": "Contact",
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"read_only": 1
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},
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{
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"fieldname": "lead",
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"fieldtype": "Link",
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"label": "Lead ",
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"options": "Lead",
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"read_only": 1
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},
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{
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"fetch_from": "contact.name",
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"fieldname": "contact_name",
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"fieldtype": "Data",
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"hidden": 1,
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"in_list_view": 1,
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"label": "Contact Name",
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"read_only": 1
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},
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{
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"fieldname": "column_break_10",
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"fieldtype": "Column Break"
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},
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{
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"fetch_from": "lead.lead_name",
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"fieldname": "lead_name",
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"fieldtype": "Data",
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"hidden": 1,
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"in_list_view": 1,
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"label": "Lead Name",
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"read_only": 1
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},
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{
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"fieldname": "customer",
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"fieldtype": "Link",
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"label": "Customer",
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"options": "Customer",
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"read_only": 1
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}
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],
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"in_create": 1,
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"index_web_pages_for_search": 1,
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"links": [],
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"modified": "2020-08-25 17:08:34.085731",
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"modified_by": "Administrator",
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"module": "Communication",
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"name": "Call Log",
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"owner": "Administrator",
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"permissions": [
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{
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"create": 1,
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"delete": 1,
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"email": 1,
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"export": 1,
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"print": 1,
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"read": 1,
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"report": 1,
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"role": "System Manager",
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"share": 1,
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"write": 1
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},
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{
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"read": 1,
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"role": "Employee"
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}
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],
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"sort_field": "modified",
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"sort_order": "ASC",
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"title_field": "from",
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"track_changes": 1,
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"track_views": 1
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}
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@@ -1,98 +0,0 @@
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# -*- coding: utf-8 -*-
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# Copyright (c) 2019, Frappe Technologies Pvt. Ltd. and contributors
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# For license information, please see license.txt
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from __future__ import unicode_literals
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import frappe
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from frappe import _
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from frappe.model.document import Document
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from erpnext.crm.doctype.utils import get_scheduled_employees_for_popup, strip_number
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from frappe.contacts.doctype.contact.contact import get_contact_with_phone_number
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from erpnext.crm.doctype.lead.lead import get_lead_with_phone_number
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class CallLog(Document):
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def before_insert(self):
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number = strip_number(self.get('from'))
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self.contact = get_contact_with_phone_number(number)
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self.lead = get_lead_with_phone_number(number)
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if self.contact:
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contact = frappe.get_doc("Contact", self.contact)
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self.customer = contact.get_link_for("Customer")
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def after_insert(self):
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self.trigger_call_popup()
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def on_update(self):
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doc_before_save = self.get_doc_before_save()
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if not doc_before_save: return
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if doc_before_save.status in ['Ringing'] and self.status in ['Missed', 'Completed']:
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frappe.publish_realtime('call_{id}_disconnected'.format(id=self.id), self)
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elif doc_before_save.to != self.to:
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self.trigger_call_popup()
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def trigger_call_popup(self):
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scheduled_employees = get_scheduled_employees_for_popup(self.medium)
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employee_emails = get_employees_with_number(self.to)
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# check if employees with matched number are scheduled to receive popup
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emails = set(scheduled_employees).intersection(employee_emails)
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# # if no employee found with matching phone number then show popup to scheduled employees
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# emails = emails or scheduled_employees if employee_emails
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for email in emails:
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frappe.publish_realtime('show_call_popup', self, user=email)
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@frappe.whitelist()
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def add_call_summary(call_log, summary):
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doc = frappe.get_doc('Call Log', call_log)
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doc.add_comment('Comment', frappe.bold(_('Call Summary')) + '<br><br>' + summary)
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def get_employees_with_number(number):
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number = strip_number(number)
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if not number: return []
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employee_emails = frappe.cache().hget('employees_with_number', number)
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if employee_emails: return employee_emails
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employees = frappe.get_all('Employee', filters={
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'cell_number': ['like', '%{}%'.format(number)],
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'user_id': ['!=', '']
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}, fields=['user_id'])
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employee_emails = [employee.user_id for employee in employees]
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frappe.cache().hset('employees_with_number', number, employee_emails)
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return employee_emails
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def set_caller_information(doc, state):
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'''Called from hooks on creation of Lead or Contact'''
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if doc.doctype not in ['Lead', 'Contact']: return
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numbers = [doc.get('phone'), doc.get('mobile_no')]
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# contact for Contact and lead for Lead
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fieldname = doc.doctype.lower()
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# contact_name or lead_name
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display_name_field = '{}_name'.format(fieldname)
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# Contact now has all the nos saved in child table
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if doc.doctype == 'Contact':
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numbers = [d.phone for d in doc.phone_nos]
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for number in numbers:
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number = strip_number(number)
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if not number: continue
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filters = frappe._dict({
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'from': ['like', '%{}'.format(number)],
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fieldname: ''
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})
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logs = frappe.get_all('Call Log', filters=filters)
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for log in logs:
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frappe.db.set_value('Call Log', log.name, {
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fieldname: doc.name,
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display_name_field: doc.get_title()
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}, update_modified=False)
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