nsinnovations/erpnext
2
0
Fork 0
mirror of https://github.com/frappe/erpnext.git synced 2026-02-16 08:05:00 +00:00
Code Issues Packages Projects Releases Wiki Activity

Merge pull request #49659 from frappe/mergify/bp/version-15-hotfix/pr-49649

Browse Source 
fix: set first_response_time on set_first_response (backport #49649)
This commit is contained in:
Diptanil Saha
2025-09-22 00:38:16 +05:30
committed by GitHub
parent 04c2bb4f50 0d5613ca4c
commit 9914d20127
2 changed files with 4 additions and 2 deletions
Download Patch File Download Diff File Expand all files Collapse all files

2
erpnext/support/doctype/issue/issue.py
View File

@@ -312,7 +312,7 @@ def is_first_response(issue):
def calculate_first_response_time(issue, first_responded_on):
issue_creation_date = issue.service_level_agreement_creation or issue.creation
issue_creation_date = get_datetime(issue.service_level_agreement_creation or issue.creation)
issue_creation_time = get_time_in_seconds(issue_creation_date)
first_responded_on_in_seconds = get_time_in_seconds(first_responded_on)
support_hours = frappe.get_cached_doc(

4
erpnext/support/doctype/service_level_agreement/service_level_agreement.py
View File

@@ -25,7 +25,7 @@ from frappe.utils.caching import redis_cache
from frappe.utils.nestedset import get_ancestors_of
from frappe.utils.safe_exec import get_safe_globals
from erpnext.support.doctype.issue.issue import get_holidays
from erpnext.support.doctype.issue.issue import calculate_first_response_time, get_holidays
class ServiceLevelAgreement(Document):
@@ -552,6 +552,8 @@ def handle_status_change(doc, apply_sla_for_resolution):
def set_first_response():
if doc.meta.has_field("first_responded_on") and not doc.get("first_responded_on"):
doc.first_responded_on = now_time
if doc.meta.has_field("first_response_time"):
doc.first_response_time = calculate_first_response_time(doc, doc.first_responded_on)
if get_datetime(doc.get("first_responded_on")) > get_datetime(doc.get("response_by")):
record_assigned_users_on_failure(doc)