[crm] Updated status and workflow for Lead > Opportunity > Quotation > Sales Order

support/doctype/support_ticket/get_support_mails.py

@@ -54,7 +54,7 @@ Original Query:
 		
 	def auto_close_tickets(self):
 		webnotes.conn.sql("""update `tabSupport Ticket` set status = 'Closed' 
-			where status = 'Waiting for Customer' 
+			where status = 'Replied' 
 			and date_sub(curdate(),interval 15 Day) > modified""")
 
 def get_support_mails():

support/doctype/support_ticket/support_ticket.py

@@ -14,7 +14,7 @@ class DocType(TransactionBase):
 	
 	def get_sender(self, comm):
 		return webnotes.conn.get_value('Email Settings',None,'support_email')
-	
+
 	def get_subject(self, comm):
 		return '[' + self.doc.name + '] ' + (comm.subject or 'No Subject Specified')
 	
@@ -35,16 +35,7 @@ class DocType(TransactionBase):
 		if self.doc.status == "Closed":
 			from webnotes.widgets.form.assign_to import clear
 			clear(self.doc.doctype, self.doc.name)
-		
-	def on_communication(self, comm):
-		if comm.sender == self.get_sender(comm) or \
-			webnotes.conn.get_value("Profile", extract_email_id(comm.sender), "user_type")=="System User":
-				self.doc.status = "Waiting for Customer"
-		else:
-			self.doc.status = "Open"
-		self.update_status()
-		self.doc.save()
-		
+				
 	def set_lead_contact(self, email_id):
 		import email.utils
 		email_id = email.utils.parseaddr(email_id)

support/doctype/support_ticket/support_ticket.txt

@@ -2,7 +2,7 @@
  {
   "creation": "2013-02-01 10:36:25", 
   "docstatus": 0, 
-  "modified": "2013-09-10 10:54:02", 
+  "modified": "2013-10-03 16:45:41", 
   "modified_by": "Administrator", 
   "owner": "Administrator"
  }, 
@@ -71,7 +71,7 @@
   "no_copy": 1, 
   "oldfieldname": "status", 
   "oldfieldtype": "Select", 
-  "options": "\nOpen\nTo Reply\nWaiting for Customer\nHold\nClosed", 
+  "options": "Open\nReplied\nHold\nClosed", 
   "read_only": 0, 
   "reqd": 0, 
   "search_index": 1